Jeffrey S. Smith is an experienced sales professional with over 15 years in account executive and management positions in freight forwarding, software, and courier industries. He has a Bachelor's in Business Administration with a double major in international business. His skills include project management, strategic planning, client relationship management, and business development. He has consistently achieved sales targets and received awards such as the UPS Bronze Eagle Award.

1. J E F F R E Y S . S M I T H
B . B . A . & C E R T I F I E D N C S O
57 Graihawk Drive
Barrie ON L4N 6G7
C: 705.770.9533
E: smithjeffusa@gmail.com
P R O F E S S I O N A L P R O F I L E
An accomplished sales professional with over 15 years’ experience in account executive/management positions,
and progressive experiences within the freight forwarding, software, and courier industries. My leadership and
sales experience spans a diverse range of functional areas and departments, including marketing & operations,
client relationship management, project management, strategic planning, third-party contract logistics,
transportation and distribution, software and hardware solutions, as well as warehousing solutions. Throughout
my career I have been the beneficiary of progressive work environments where broad responsibility and
empowered decision making have been encouraged through all levels of the organizations.
A proven track record of utilizing a process-oriented approach toward the achievement of service and
continuous improvement objectives. Exceptional interpersonal skills and the experience of working directly with
senior stakeholders have been critical success factors in my career.
R E L E V A N T S K I L L S A N D E X P E R I E N C E
Project Management and Strategic Planning
 Initiate sales process by prospecting, scheduling appointments, making initial presentation, understanding
client/business needs, developing proposals, and closing sales
 Possess extensive experience overseeing a wide range of operational and corporate management-related
tasks including negotiation, relationship management, project coordination, and innovative development of
new opportunities
 Identify market potential by qualifying accounts, setting goals, and making strategic decisions by monitoring
competitive products and reactions from clients
 Maintain customer files (presentations, pricing, competitive reviews, sales calendar, frequency of account
contact)
 Provide status reports to management on overall sales and marketing activities for purpose of tracking sales
and growth to improve business process
 Proficient at reviewing, interpreting, and applying a wide range of policies, procedures, and best practices
within familiar and new work settings to ensure companywide compliance in various areas of operation
including health, safety, and environment
Business Development
 Consistently utilize highly developed problem-solving, troubleshooting, and diagnostic skills to quickly
identify areas of deficiency and implement cost-effective solutions that maximize company materials and
manpower
 Skilled in most areas of staff management and development including recruitment, interviewing, selection,
training, supervision, delegation, and evaluation, as well as discipline and termination as required
 Maintain and develop existing customer base and work proactively to secure new clients
 Cross-sell other products determined by customer needs and profile

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J E F F R E Y S . S M I T H
B . B . A . & C E R T I F I E D N C S O
C: 705.770.9533
E: smithjeffusa@gmail.com
_________________________________________________________________________________
Confident Leadership
 Strong history of utilizing well-developed communication, active listening, and interpersonal skills to
professionally engage with all levels of clients, co-workers, contractors, and management, with an emphasis
on continually promoting a polished company image and positive work setting
 Proven ability to effectively collaborate within multi-disciplinary teams by focusing on project objectives and
cooperatively completing all assigned tasks according to clearly defined deadlines and quality standards
 Strive to support a strong culture of quality through the communication, metrics, and processes delivered
and implemented within ISO 9001 standards and best practices
 Skilled in evaluating processes and documenting areas of concern for corporate leadership
Interpersonal
 Adaptable individual with the proven ability to effectively follow verbal instructions and actively observe on-
the-job duties in order to quickly develop and utilize new skills and abilities
 Possess well-developed coordination and organizational skills used to prioritize tasks, delegate work, and
complete projects according to contracted timelines and expectations
 Excel in a team environment, instilling motivation and confidence to generate action
 Build client relationships by liaising between customer service team and sales team
A C H I E V E M E N T S
 Responsible for all aspects of a $17 million account with Wal-Mart and affiliated vendors across Canada and
some in the United States as well as securing export business of approximately $1 million
 Grew Map Art $20,000 account to a $700,000 account, replacing competition courier companies with one
provider, UPS Canada: a one-stop shop
 UPS Bronze Eagle Award for the highest sales, for meeting revenue goals ($200,000) and outstanding
sales achievement, 1999
 Took an area that was at 30% effective to plan and raised it to 90% within 1st year of being promoted to
National Account Executive
 Sales Achievement Award as National Account Executive, Top Performer in 1st Quarter and 4th Quarter,
2002
 Annual Gold Eagle Award as National Account Executive, 2002
 Recipient of the MIP Award (Management Incentive Stock Bonus Plan)
 Consistently achieved revenue targets during tenure with UPS’s small business division
 Cultivated exceptional strategic relationships with accounts in East & West regions
 Merited consistent and progressive results in consecutive performance reviews

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J E F F R E Y S . S M I T H
B . B . A . & C E R T I F I E D N C S O
C: 705.770.9533
E: smithjeffusa@gmail.com
_________________________________________________________________________________
F O R M A L E D U C A T I O N A N D I N D U S T R Y T R A I N I N G
Occupational Health and Safety Diploma Ongoing
University of New Brunswick – Distance Online Studies
Certified National Construction Safety Officer (NCSO) 2014
Alberta Construction Safety Association – Calgary AB
Building Value Through Business Process Improvement 2003
UPS E-Commerce University, Concord ON
Bachelor of Business Administration Double Major International Business 1992
Northwood University, Cedar Hill TX
 Marketing and Management
Diploma in Automotive Marketing and Management 1989
Georgian College of Applied Arts and Technology, Barrie ON
Proficient in Microsoft Office Suite and Adobe software applications
R E L A T E D E M P L O Y M E N T H I S T O R Y
Account Executive 2011 – 2012
Kintetsu World Express Canada, Mississauga ON
Key Account Manager 2010 – 2011
Polimex Forwarding Corp., Brampton ON
Client Relations Manager 2009 – 2010
Carson International, Mississauga ON
Account/Office Manager 2005 – 2008
WIC Canada Inc., Mississauga ON/Buffalo NY
Account Executive/National Account Executive 1998 – 2005
UPS Canada Inc., Concord ON
Field Quality Control Coordinator 2012 – 2014
Almita Piling Incorporated, Ponoka AB