The document introduces a new "Environment Delivery Manager" role to centralize management and control of test environments, fill provisioning gaps, and meet new environment requirements and challenges from concurrent testing of several large projects introducing new platforms. The Environment Delivery Managers would plan, schedule, request, measure, and govern test environments while environment engineers technically deliver, build, configure, create data for, interface, and maintain the environments. An immediate task list focuses the Environment Delivery Managers on both business as usual delivery of environments for projects and implementing a new management framework.

1. Introducing the “Environment Delivery
Manager” role
1

2. Chinese Whispers
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3. Not Quite Getting What You Expected
A panda walks into a café. He orders a sandwich, eats it, then draws
a gun and proceeds to fire it at the other patrons.
"Why?" asks the confused, surviving waiter amidst the carnage.
The panda pauses on his way out, produces a badly punctuated
wildlife manual, and tosses it over his shoulder.
"Well, I'm a panda," he says at the door. "Look it up.“
The waiter turns to the relevant entry and, sure enough, finds an
explanation:
"Panda. Large black-and-white bear-like mammal, native to China.
Eats, shoots and leaves."
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4. Test Practice – Summary Org Chart
Head of
Test Practice
Test Practice Test Delivery Test Design and Test Support SQS – Service
Planner Management Execution Services Management
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5. Current Architecture
CDW CMD RAS
Core IT SAP
Finance
SAP
HR
Payroll Pensions Data Customer Revenue
Warehouse Marketing Accounting
Sales / Customer Care & Management Billing
Unified TIS Progressor
eVR e-Web Carecom Credit Mgt
Gateway FT FB Billing
OMS e-Com TIS e-CID
Order Service Order Customer Inter-
Mediation Fraud Mgt
Mgt Negotiation Mgt Mgt connect
Network Resource Development Provisioning & Fulfilment Service Mgt
 Approximately 150 systems/components supported within core eircom IT
GEO SORTS AMP SID Work
FHS
Physical Concerto Order Data Delivery
Service ID Manager
Repair
Inventory Tracking Provisioning Reception
 Mixture of in-house developed solutions and off the shelf products
Planning / ANRM/ ARD MIDAS
 Separate Design
WOSAP
Build Mgr
system stacks supporting different services andTest
ISIS/LI Address
GUIDE
Activation
AMP DSL
Inventory organisations
Manager
Repair
Tools Mgr Mgt Reception
 Multiple systems supporting similar functions
 Complex integration within/across eircom stacks
Network Remedy Alarm TNAS FAPS Performance
Work Mgr Manager Core Data BIP Data Mgt
 Services
Shared OSS architecture between wholesale and retail business
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6. Previous model of Test Environment
Provision
• Test Environment Support team scoped to manage a subset
of overall environment provision requirements
• Project Managers worked with different groups as required
(Test Support, CTO, Core Network etc...) to ensure test
environment in place by project start date and for duration of
project
• Resolution of environment issues encountered generally
coordinated by the projects
• No overall test environment governance or status reporting
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7. Tasks in Providing Test Environments
Tasks
• Plan
• Schedule Plan and Manage
• Request Provision of
• Measure – KPI, SLA Environments
• Contract – OLA, SLA,
underpinning contract
• Govern
_______________________
• Build
• Configure
Technically Deliver
• Create Data
Environments
• Interface
• Maintain
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8. Model of Environment Provisioning
Priority Tasks
• Plan
P1 • Schedule
Centralise Management • Request Reasons for Order:
and Control • Measure – KPI, SLA • Take ownership
• Contract – OLA, SLA, of environment
provision – taking
underpinning contract away from PM’s
• Govern • Central register of
______________________ risks and issues
• Management info
• Build for prioritisation of
P2 • Configure improvement
Fill Provision gaps • Create Data initiatives
• Interface
• Maintain
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9. Model of Environment Provisioning
Priority Tasks Roles
Centralise Management • Plan Environment Delivery
and Control • Schedule Manager (EDM)
• Request
• Contract – OLA, SLA,
underpinning contract
• Measure – KPI, SLA
• Govern
Fill Provision gaps • Build Environments & Tools
• Configure
• Create Data Engineer
• Interface
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• Maintain

10. Meeting new environment requirements
and challenges
• Concurrent testing of several Tier 1 projects planned. Scope
and scale of each beyond previous Eircom/Meteor projects
• Test environment impacts and interdependencies of these
projects difficult to assess
 New platforms introduced: Springboard and IPTV
 Increased pressure on legacy test systems: NGA Retail and non
Tier1 projects
EDMs on board for Springboard and NGA
Retail and planned for NGA-W and IPTV
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11. Immediate EDM Task List
BAU Delivery
• EDM team planning and ensuring delivery of
environments for projects under test
• Manage introduction of environments for new services
Implementing Management Framework
• Full mapping of environments and contacts
• Introduction of environment booking tool
• Tackle ‘burning platform’ issues
• Weekly Report
• Implement downtime monitoring and alerting
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