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Du behöver inte sikta mot stjärnorna för att
komma till molnet
Monica Claeson
Executive Consultant
IBM Cloud Tiger Team
Market & Client Insights
What are clients really doing?
•   Enterprise clients are leveraging on premise /
    private cloud now.

•   New business clients (General Business and
    “startups”) are starting with public clouds.

•   Many clients are looking to become “cloud
    service providers” internally and/or externally.
Market & Client Insights
What are the challenges?
1. The cloud delivery model has ripple effects into many
   other areas
2. The support and governance models are unclear.
3. Integration into an existing environment
   is becoming very challenging, due to many vendors
   and a lack of common „management‟ platform.
4. Security is still a concern, however there are
   compensating controls which can be leveraged
5. Application development processes and tools will need
   to be addressed to support „shared service creation‟.
Market & Client Insights
What about workloads?

1. When and “If” to migrate a workload to cloud
  is important
2. Workload characteristics will drive the rate and
  degree of standardization of IT and business services.
3. Like any transformation effort, cloud should be viewed
  as a phased transition.
Typical Problems We Think Cloud Will Solve




•   Resources
•   Long term investments
•   IT Staff
•   Business value
•   IT Service adoption
•   Go to market
The challenges

•   Security
•   Integration
•   Business model change
•   Workload readiness
•   IT Management and
    provisioning control
The steps to being capable to deliver Cloud Services
environment & business priorities
 transformation based on current
     Determine rate & pace of




                                                                                   DYNAMIC delivery of capacity based on policy-
                                                  Cloud                                   based workload automation

                                                 Services                Leverage SHARED/PRIVATE infrastructure based
                                                                                   on defined workload profiles

                                                              AUTOMATE processes for improved quality and
                                                                          responsiveness

                                              VIRTUALIZE servers/applications for increased utilization
                                                                and automation

                                    STANDARDIZE / CONSOLIDATE operations via reference
                                     architecture, standard implementation and management
Most Important Questions




                           • Time & Goals

                           • Value

                           • Measure
The 5 Elements of Cloud Success

1. Determine if cloud is a “good fit” for the
   your skills, organization, and goals
2. Understand the impacts of organization,
   culture and process
3. Identify key areas of automation
4. Define technology and process standards
5. Identify targeted workloads and
   migration considerations
Cloud Computing Reference Architecture Overview Diagram
                    Cloud Service                Cloud Service Provider                                                                                                              Cloud Service
                            Service Automation Management
                     Consumer                                                                                                                                        Usage Metering andCreator
                                                                                                                                                                                        Accounting
                •   Interpret and Execute Build and Common Cloud
                                   Cloud Services   Management Plans
                                                    Management Platform
                                                                                                                                                                  •
                                                                                                                                                              Service
                                                                                                                                                              Manager
                                                                                                                                                                           Flexible support of delivery models
                                                                                                                                                                                   Business
                                                                                                                                                                                   Manager

                •   Orchestrate Management Componentry                                                   OSS – Op erational Sup port                         BSS – Busin ess Sup port
                                          Existing &
                                           3rd p arty                                                    Services                                            Services
                                          services,        BPaaS
                                           Partn er                                                                                                          Customer       Service       Service
                                                                                                                  Service Delivery Catalog                    Account       Offering      Offering
                                         Eco systems                                                                                                        Management      Catalog     Management
                         Cloud
                        Service




                                                                                                                                                                                                           Service Development Portal & API
                                                                      Service Consumer Portal & API
                                                                                                             Service Automation Management
                      Integration                                                                                                                           Contracts &      Service
                                                                                                                                                                                           Order
                                                                                                                                                             Agreement      Request
                                                                                                                                                                                        Management
                         Tools                                                                                                                              Management     Management
                                                         SaaS                                             Service       Change &         Image
                                                                                                         Request       Configuration    Lifecycle
                                                                                                        Management     Management      Management
                                                                                                                                                            Subscription
                                                                                                                                                                             Pricing
                                                                                                                                                                                         Entitlement                                          Service
                                                                                                                                                            Management                  Management
                                                                                                                        Incident &      IT Service                                                                                            Creation
                                                                                                        Provisioning     Problem           Level                                                                                               Tools
                                                                                                                       Management      Management


                                                        PaaS                                            Monitoring &    IT Asset &      Capacity &            Metering       Rating         Billing
                                                                                                           Event          License      Performance
                                                                                                        Management     Management      Management

                       Consumer
                                                                                                                                                             Clearing &     Accounts       Accounts
                      In-house IT                                                                          Platform & Virtualization Management              Settlement     Payable       Receivable



                                                    IaaS
                                                                                                                                           Service Provider Portal & API


                                                                                                       Deployment             Transition             Operations            Security &                 Customer
                                                                                                       Architect              Manager                Manager               Risk Manager               Care

          Virtualized Resource Management                                                                                                                                  Image Management
     •   Deploy cloud services on virtualized resources                                                                Inf rastructure
                                                                                                  Design, build and manage images for          •
     •   Manage virtual resources                                                                 cloud services
                                                                Security, Resiliency, Performance & Consumability
                                                                                                            Governance
                                                                                                      Security
                               •    Design for Multi-Tenancy
                               •    Protect assets through Isolation, integrity, image- risk and
10                                  compliance management
An Example Cloud Roadmap
   Leveraging IBM’s experience and reference architecture based approach
      1. Business Drivers                     2. Business Process                    3. Current IT Environment                  4. Candidate Cloud
                                                                                                                                     Services




                                             Understanding the existing            Understand the current environment
Describe the key business drivers for    “As-Is” process, and how this must         where the Cloud will be deployed,       12-step process to defining the
the project, the KPIs or CSFs, & how        change in order to meet the            what systems, technology, capacity,     services and the attributes of the
  they align with Cloud computing.                 business drivers.                          constraints.                    candidate Cloud services.

                                                6. Non-Functional
     5. Use Cases & Actors                                                               7. System Context                  8. Architecture Overview
                                                  Requirements




What are the functional requirements     NFRs should be defined to cover the       The system context should define         Architecture overview diagram
 expected from the Cloud and who         volumes, capacity, scale, availability,      the boundary of the Cloud,             should define the high level
  are the key actors. Expressed          security, operational and monitoring             and the integrations             components, their placement and
           as Use Cases.                     aspects of the Cloud solution.            with OSS / BSS systems                  topology, using CCRA.

   9. Architecture Decisions                 10. Operational Model                          11. Roadmap                               12. Scope




 Clearly documented decisions on               Design and consider the             Define the overall timeline, phases,   Define the boundaries of the project,
key architectural points including the     components of the solution both         and key milestones that will shape            inclusions, exclusions,
     rationale for the decision.            at a physical and logical level,          the plan and overall delivery.      dependencies, and align phases with
                                                 and their interaction.                                                        milestones in the roadmap.
Our own use of cloud extends across the entire IBM organization
and has transformed the IBM business on multiple levels
• 109,000 IBM employees use Blue Insight, the     world‟s largest
  business analytics private cloud.
• 1,800 IBM marketers across 6 continents utilize IBM
  cloud-based Marketing Operations daily.
• 6,000 IBM users of Blueworks Live to improve internal
  business processes
• 200 million minutes of IBM web conferencing with IBM
  SmartCloud Meetings.
• Avoiding over $20M in expenses over 5 years with our
  private analytics cloud
• 1,200 users in IBM China development labs, plus IBM Call
  Center teams in the United States and India, have migrated to
  a desktop cloud environment

                                                                    © 2012 IBM Corporation
Actions


•   Get on the Cloud, for free!
•   Cloud exploration workshop
•   Call your IBM-rep

•   Come visit us in the exhibition
Thank you!

• monica@se.ibm.com
• 070-793 52 57

• Blog
• http://www.ensmartareplanet.se/2012/09/17/min-idol-molnet/
IBM Smarter Business 2012 - Du behöver inte sikta mot stjärnorna för att komma till molnet

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IBM Smarter Business 2012 - Du behöver inte sikta mot stjärnorna för att komma till molnet

  • 1. Du behöver inte sikta mot stjärnorna för att komma till molnet Monica Claeson Executive Consultant IBM Cloud Tiger Team
  • 2. Market & Client Insights What are clients really doing? • Enterprise clients are leveraging on premise / private cloud now. • New business clients (General Business and “startups”) are starting with public clouds. • Many clients are looking to become “cloud service providers” internally and/or externally.
  • 3. Market & Client Insights What are the challenges? 1. The cloud delivery model has ripple effects into many other areas 2. The support and governance models are unclear. 3. Integration into an existing environment is becoming very challenging, due to many vendors and a lack of common „management‟ platform. 4. Security is still a concern, however there are compensating controls which can be leveraged 5. Application development processes and tools will need to be addressed to support „shared service creation‟.
  • 4. Market & Client Insights What about workloads? 1. When and “If” to migrate a workload to cloud is important 2. Workload characteristics will drive the rate and degree of standardization of IT and business services. 3. Like any transformation effort, cloud should be viewed as a phased transition.
  • 5. Typical Problems We Think Cloud Will Solve • Resources • Long term investments • IT Staff • Business value • IT Service adoption • Go to market
  • 6. The challenges • Security • Integration • Business model change • Workload readiness • IT Management and provisioning control
  • 7. The steps to being capable to deliver Cloud Services environment & business priorities transformation based on current Determine rate & pace of DYNAMIC delivery of capacity based on policy- Cloud based workload automation Services Leverage SHARED/PRIVATE infrastructure based on defined workload profiles AUTOMATE processes for improved quality and responsiveness VIRTUALIZE servers/applications for increased utilization and automation STANDARDIZE / CONSOLIDATE operations via reference architecture, standard implementation and management
  • 8. Most Important Questions • Time & Goals • Value • Measure
  • 9. The 5 Elements of Cloud Success 1. Determine if cloud is a “good fit” for the your skills, organization, and goals 2. Understand the impacts of organization, culture and process 3. Identify key areas of automation 4. Define technology and process standards 5. Identify targeted workloads and migration considerations
  • 10. Cloud Computing Reference Architecture Overview Diagram Cloud Service Cloud Service Provider Cloud Service Service Automation Management Consumer Usage Metering andCreator Accounting • Interpret and Execute Build and Common Cloud Cloud Services Management Plans Management Platform • Service Manager Flexible support of delivery models Business Manager • Orchestrate Management Componentry OSS – Op erational Sup port BSS – Busin ess Sup port Existing & 3rd p arty Services Services services, BPaaS Partn er Customer Service Service Service Delivery Catalog Account Offering Offering Eco systems Management Catalog Management Cloud Service Service Development Portal & API Service Consumer Portal & API Service Automation Management Integration Contracts & Service Order Agreement Request Management Tools Management Management SaaS Service Change & Image Request Configuration Lifecycle Management Management Management Subscription Pricing Entitlement Service Management Management Incident & IT Service Creation Provisioning Problem Level Tools Management Management PaaS Monitoring & IT Asset & Capacity & Metering Rating Billing Event License Performance Management Management Management Consumer Clearing & Accounts Accounts In-house IT Platform & Virtualization Management Settlement Payable Receivable IaaS Service Provider Portal & API Deployment Transition Operations Security & Customer Architect Manager Manager Risk Manager Care Virtualized Resource Management Image Management • Deploy cloud services on virtualized resources Inf rastructure Design, build and manage images for • • Manage virtual resources cloud services Security, Resiliency, Performance & Consumability Governance Security • Design for Multi-Tenancy • Protect assets through Isolation, integrity, image- risk and 10 compliance management
  • 11. An Example Cloud Roadmap Leveraging IBM’s experience and reference architecture based approach 1. Business Drivers 2. Business Process 3. Current IT Environment 4. Candidate Cloud Services Understanding the existing Understand the current environment Describe the key business drivers for “As-Is” process, and how this must where the Cloud will be deployed, 12-step process to defining the the project, the KPIs or CSFs, & how change in order to meet the what systems, technology, capacity, services and the attributes of the they align with Cloud computing. business drivers. constraints. candidate Cloud services. 6. Non-Functional 5. Use Cases & Actors 7. System Context 8. Architecture Overview Requirements What are the functional requirements NFRs should be defined to cover the The system context should define Architecture overview diagram expected from the Cloud and who volumes, capacity, scale, availability, the boundary of the Cloud, should define the high level are the key actors. Expressed security, operational and monitoring and the integrations components, their placement and as Use Cases. aspects of the Cloud solution. with OSS / BSS systems topology, using CCRA. 9. Architecture Decisions 10. Operational Model 11. Roadmap 12. Scope Clearly documented decisions on Design and consider the Define the overall timeline, phases, Define the boundaries of the project, key architectural points including the components of the solution both and key milestones that will shape inclusions, exclusions, rationale for the decision. at a physical and logical level, the plan and overall delivery. dependencies, and align phases with and their interaction. milestones in the roadmap.
  • 12. Our own use of cloud extends across the entire IBM organization and has transformed the IBM business on multiple levels • 109,000 IBM employees use Blue Insight, the world‟s largest business analytics private cloud. • 1,800 IBM marketers across 6 continents utilize IBM cloud-based Marketing Operations daily. • 6,000 IBM users of Blueworks Live to improve internal business processes • 200 million minutes of IBM web conferencing with IBM SmartCloud Meetings. • Avoiding over $20M in expenses over 5 years with our private analytics cloud • 1,200 users in IBM China development labs, plus IBM Call Center teams in the United States and India, have migrated to a desktop cloud environment © 2012 IBM Corporation
  • 13. Actions • Get on the Cloud, for free! • Cloud exploration workshop • Call your IBM-rep • Come visit us in the exhibition
  • 14. Thank you! • monica@se.ibm.com • 070-793 52 57 • Blog • http://www.ensmartareplanet.se/2012/09/17/min-idol-molnet/