Remote Infrastructure Management Capability provides managed services for clients' IT infrastructure globally. It offers server, network, security and application management as well as virtualization, desktop, cloud management and other services. It has expertise across various technologies including Microsoft, Linux, networking and security products. It aims to improve clients' ROI, reduce costs and risks through flexible scalable support delivered using mature processes.

1. Remote Infrastructure Management Capability
Capability Presentation
Version: 1.0
Partner
Application Integration ISV
Business Intelligence Mobility Application Lifecycle Management
OEM Desktop
GOLD Content Management
Portals & Collaboration SILVER Midmarket Solution Provider
Data Platform Software Development Server Platform
Digital Marketing Web Development
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2. Service Offerings
Offerings Consequences
Enablers Self Help Portal
Server Management
Microsoft, Linux Asset Management
Network Management DNS/DHCP, IPAM
Alliance & Partnership
Database Support
Security Management Router, Switch Next Generation Infra
firewall, ASA, VOIP Information Security Mgnt Sys
Virtualization Management
Client OS, Laptops Tools and Technologies
Application Management SAAS, PAAS, AAAS Cost Saving & Budget Mgnt
Alert monitoring
Desktop Management Knowledge Base Mgnt
VMware ESXi, Hyper
Cloud Management Microsoft Office 365 CR Management
Windows Intune
Certifications
CISSP VCA0 DT ITIL
MCP CCNA
BS7799 VCP- DT SIxSigma
MCSE CCNP
PCI VCA SAS70
RHCE CCIE
ISO27001 MCTS ISO9000
MCITP CCDA
CISA RHCVA PMP
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3. Datacenter Consulting & Support Services:
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4. Competencies Across Leading Products and Venders
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5. ITIL Based Process
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6. Our Differentiating Tenets
End-to-end services Improves ROI and reduces
TCO
…What it brings to YOU
Skilled resources for
Ability to scale Build Design management and support
Plan
What we Offer
and of the network
Consulting Implement
Best People, Low Attrition
and steep ramp-up Customized and proactive
capability SLAs
Global Presence and
matured Delivery Models Productivity gains
Monitor
RUN Follow the sun model – 24 x
Analyze &
Matured Quality Processes Maintenance 7 x 365 Management for
Report improved uptime & system
availability
Flexibility and the ability to
Usage of variety of tools scale up and down based on
business demands
GTL Global Delivery Management
Maintaining quality Multi tiered
Matured delivery across all engagement
processes connects processes, engageme Usage of variety of management process On-going risk
our multiple delivery nts and deliveries be it tools to monitor large ensures you find us identification, prioritiz
centers in a seamless Management, Develo and complex projects closer to you during ation and mitigation.
and efficient manner pment or Support the entire project life
cycle and afterwards
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7. Our business model is total
Partner(s) ‘White Brand’ our services as yours
Achieve more profitability by increasing Top
line & Bottom line revenue without increase
in manpower expenses
Immediately add scale to your operations
through skills of an experienced team of IT
Gateway Versatile Expertise
experts and proven track record to win new
business
+ Widening up your services and enjoy total
Core Domain Experience control over the account
Participate in Sales and Marketing efforts by
jointly working with the partner to grow their
business
Partner-centric Model
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8. Show Cases
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9. Managed Services for client in USA
Services | USA
Business Needs
Client was looking for a Microsoft Server and virtualization technical consultant to manage and maintain
the infrastructure of their Datacenters spread across various locations.
Solution Overview
• Managed Windows 2008 Active Directory
infrastructure including Domain Controllers,
DNS servers, Exchange 2007 servers.
• Managing and maintaining VMWare vSphere
4.1 Infrastructure.
• Managing 16 domains with 37 Windows 2008
Domain Controllers in 26 Sites
• Managing 37 DNS Servers
• Providing L2 and L3 support for VMWare
vSphere 4.1 Infrastructure with around 37
VMWare Host and 400 Virtual Machines.
• Providing L2 and L3 support for Exchange 2007
server.
• Applied Microsoft Best Practices in Domain and
DNS environment.
Technology Highlights
Windows 2008 Active Directory Environment, Vmware vShpere 4.1, Exchange 2007
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10. Managing IT Infrastructure
Services | Canada
Business Needs
Client was looking to have extension of their existing support team in order to provide 24/7 coverage and
improved skill set to manage things. Also , a reliable outsource partner for their increasing volume of
support and maintenance needs.
Solution Overview
• Managing IT Infrastructure including Corporate
& Production environments.
• Managing 9 ESX Servers , 150+ containing
windows and Linux server OS Virtualized
Servers , 100+ Physical servers , 3 Domain
Controllers , 250+ ADUsers,500+ Micro sites &
sFTP Sites,8(Cisco) L3 Switches,6 (Cisco) L2
Switches , 2 (Equalizer & F5) Load Balancer
• Implementation and operational management
with networks team and ensuring compliance
to technical operational policies with standards
for Process, Technology and Security.
• Setting up the centralized Helpdesk to provide
the 24*7 Support.
• Used eVault, @Task, Whatsup Gold, RSA
SecureID, CIsco VPN tool
Technology Highlights
Vmware ESX Server, Windows 2003/2008 Active Directory Infrastructure, Linux Servers, Cisco Network
Devices, RSA Secure ID, Whatsup Gold Monitoring Tool
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11. Managed Services for client in EMEA
Services | USA
Business Needs
Client wanted a strong backend team to Manage various servers and do live 24/7 effective monitoring of
the infrastructure .
Solution Overview
• Managing and maintaining infrastructure with
support to end client on Windows, Linux and
MAC machines
• Managing 28 different clients who has a large
Windows server based infrastructure and has a
microtic based network
• Management of Exchange infrastructure
• Managing 10 -15 Devices ,20 to 25 windows
servers, 300 to 400 End Users systems
• Managing various windows based servers with
different clients services like Domain
controller, ADC, Web server, Sharepoint, group
policy tools, MS Sql database services etc.
• Management of Xen server infrastructure
• Nagios and backtrack configuration on most of
the sites
Technology Highlights
Nagios Monitoring , Backtrack for Vulnerability Scan, Windows Server 2003 & 2008, Microsoft Exchange
Server 2003/2007/2010,Sharepoint 2007 integration, Microsoft SQL Server 2005/2008,Citrix Xen Server
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12. Managed Services for client in EMEA
Services | Norway
Business Needs
Client was looking for support on Linux based complex infrastructure to manage, implement and
maintain the infrastructure of their end clients.
Solution Overview
• Managing Client infrastructure and services
• Maintaining Linux Servers with different distro
i.e. Debian, Ubuntu, Redhat, CentOS, Suse
• Managing client’s Web servers on Linux OS
• Providing troubleshooting support
• Managing and maintaining Citrix Xen Server
• Managed web hosting services and consulting
services to client’s end customers
• Managed good network with Cisco routers and
L2 & L3 switches.
Technology Highlights
Various Linux Distro, Citrix Xen Server for Virtualization, Atmail (E-mail Server), Zenoss Monitoring
System, Web Services on Apache/Nginx/Lighttpd, Mysql Database,Cisco & Juniper Network Devices.
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13. Managed Services for client in EMEA
Services | Sweden
Business Needs
Client needed expertise in managing and maintenance of their critical server applications and data
Solution Overview
• Automated E-mail /sms base Alerts to be
updated 24/7
• SLA driven Escalation capabilities ensure alert
notifications reach to right people.
• Scheduled downtime allows for alert
suppression during infrastructure upgrades
• Trending and capacity planning add-ons ensure
awareness of aging infrastructure
• Multi-user access to web interface allows stake
holders to view infrastructure status.
• Used Open Source technology for cost
optimization
Technology Highlights
Nagios Monitoring Tool
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14. Managed Services for client in EMEA
Services | USA
Business Needs
Managed major Mysql database servers as a backend server with load balancing and automatic failover
configuration , primarily used for webhosting service and mailing services
Solution Overview
• Providing support on server installation
configuration and administration task
• Managed DNS panels for webhosting and
mailing services
• Managed clients web servers and web sites
• Managed email server , Mysql server and VPN
server
• Configuration and management of Mysql
server / Web server failover and load balancing
configuration
• IPv6 configuration and failover configuration
• Provided troubleshooting support to the client
on various applications
• Provided consulting support
Technology Highlights
DNS Failover ,Mysql Replication in Active –Active mode, Windows ,Citrix Xen and Linux Server
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15. Managing Cloud environment for client in EMEA
Services | UAE
Business Needs
Client was looking for Cloud Management services to migrate, maintain, enhance and monitor their
applications by effective use of cloud platform
Solution Overview
• Support all the applications being hosted on
Cloud
• Supporting various platforms such as Microsoft
Office 365, Microsoft Dynamics CRM Online,
and Windows Intune
• Ongoing administration and support of cloud
applications resulting in Centralized, focused
services at a predictable cost
• On-demand sustained development services
and optimization of cloud applications to
support business innovation
• Monitoring and upkeep of cross-cloud
integrations
• Helps client to have better cost estimation and
budget planning
Technology Highlights
Office 365,Vmware Cloud Computing and Microsoft Dynamic CRM Online
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16. Your Global Sourcing Partner
Thank You
Corporate Office
B/81, Corporate House, Judges Bunglow Road,
Bodakdev, Ahmedabad - 380 054 INDIA
Tel: +91 (79) 2685 2554 / 4022 3000
Fax: +91 (79) 2685 8591
Contact: gateway@gatewaytechnolabs.com
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