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CLOUD SERVICE ARCHITECTURE
         Jake Reeves
          May 2011
PRIVATE CLOUD DEFINITION




                                      PUBLIC CLOUD
                      PRIVATE CLOUD
 VIRTUALISED
 DATA CENTRE



Trusted               Trusted         Dynamic
Controlled             Dynamic        Efficient
Reliable              Controlled      On-Demand
Secure                 Efficient       Flexible
                      Reliable
                       On-Demand
                      Secure
                       Flexible




                             2                    Jake Reeves - May 2011
PRIVATE CLOUD COST SAVINGS

100

90

80

70

60

50
                                Miscellaneous
40                              Disaster Recovery
                                Storage
30
                                Network

20                              Compute
                                Facilities/Energy
10
                                Software/Maintenance
                                Staff/Process
 0
      Current   Private Cloud


                       3                            Jake Reeves - May 2011
PRIVATE CLOUD MATURITY



                                                                                                                 BUSINESS ALIGNED
                                                                                                                 INFRASTRUCTURE

                                                                                         DYNAMIC
                                                                                     INFRASTRUCTURE

                                                                                                                -Automated Service
                                                            AGILE
IT & Business Integration




                                                                                                                  Management
                                                       INFRASTRUCTURE
                                                                                                                -Integration of Service
                               CONSOLIDATED                                                                       & Infrastructure
                              INFRASTRUCTURE                                       -Automated Provisioning        Management
                                                                                   -Self Service                -Chargeback
                                                                                   -Automated Integration       -ITSM Dashboard
                                                                                     -Fault Management
                                                      -Resource Pooling
                                                                                     -Performance Management
                                                      -High Availability             -Capacity Management
                                                                                                                Run Book Automation
                                                      -Disaster Recovery
                            -Server Consolidation     -Tiered Services             Infrastructure M&A Tools    Infrastructure M&A Tools
                            -Storage Consolidation
                            -Network Consolidation    Virtual Infrastructure         Virtual Infrastructure      Virtual Infrastructure

                                  Hypervisor               Hypervisor                     Hypervisor                  Hypervisor




                                                                               4                                     Jake Reeves - May 2011
CLOUD SERVICE LAYERS
    USERS




 CLIENT DEVICE



                 INTERCONNECTING NETWORK




                                                                       SOFTWARE
   HOSTED
 APPLICATION
  SOFTWARE




                                                            PLATFORM
INFRASTRUCTURE
   SOFTWARE



      OS




                                           INFRASTRUCTURE
VIRTUALISATION
    LAYER



   PHYSICAL
   SERVERS



 NETWORKING
  FIREWALL


 DATA CENTRE
 MECHANICAL
 ELECTRICAL


                 5                                                                Jake Reeves - May 2011
SERVICE CATALOGUE

                                  Service Blueprint:
                                  - Resource configurations
                                  - Operating systems
                                  - Middleware stacks
                                  - Application alternatives
                                  - Networking options
                                  - Compliance packages
                                  - Monitoring tools
                                  - Service levels
                                  - Prices



  S         M           L         Deployment Model:
                                  - Scale                       Service
                                  - Locations                  Catalogue

                                                               Service Offering:
                                                               - Presented in business language
Servers Networks Public Storage                                to requestors based on role
                 Cloud


      Option 1                    Service Options:
      Option 21
       Option                     - Configurable options
      Option 321
        Option
       Option                     - SLA etc.
       Option 32
        Option
        Option 3




                                            6                                  Jake Reeves - May 2011
SERVICE LIFECYCLE
                                                  Request Service



                                                                    Self-Service Portal


                                    Service
                                   Catalogue
                                                                               Service Request
                                                                                Management
                                                                                [Automated]
                       Cloud                         Virtual
                                                     Servers

  Service
Management                            CMS                                          Orchestration &
                                                                                    Provisioning
             Network




                                                     Physical
                       Storage                       Servers

                                   Applications



              Operations
                  &
                               Performance Compliance Financial
              Governance       Management Management Management



                                             7                                            Jake Reeves - May 2011
CLOUD SERVICE MANAGEMENT ARCHITECTURE

                                                                                        PRESENTATION                                                                                                                                            INTEGRATED
                                                                                                                                                                                                                                               DEVELOPMENT
                                                                EXECUTIVE DASHBOARDS/ROLE BASED OPERATIONAL CONSOLES                                                                                                                           ENVIRONMENT
                                                                                                                                                                                   Service      Consumer       Customer       User
                                                                                                                                                                                 Integrator



                                                                                                                                                                                        INTEGRATED PROCESS ENGINE
                                                  Performance                            SLA
                                 PERFORMANCE
                                                 Availability Data     SERVICE LEVEL   Breaches           REAL TIME                                                BUSINESS         INTEGRATED SERVICE DESK                                      VERSION &
                                  AVAILABILITY                                                                                 USER              EVENTS &                                                               SERVICE
                                                                        REPORTING &                        SERVICE                                              INTELLIGENCE         [Request, Incident, Problem,                              CONFIGURATION
                                    CAPACITY                                                                                EXPERIENCE         DIAGNOSTICS                                                             CATALOGUE
                                                                        COMPLIANCE                         STATUS                                                & REPORTING              Change, Release]                                       CONTROL
                                   REPORTING


                           Performance                                                                                                                                                    Service Data
                            Availability                                                                                                                                                                                                     CI Data
                               Data                                                                                                                                                                      RELEASE & DEPLOYMENT
PERFORMNACE AVAILABILITY




                                                                   EVENT                              CONFIGURATION
                                                                                                                                                                                                             MANAGEMENT
  CAPACITY MANAGEMENT




                                                                MANAGEMENT                             MANAGEMENT                                        Asset & CI                  ISD DB
                                                                                                                                                            Data
                                 PERFORMANCE     Performance            EVENT
                                  AVAILABILITY      Events           CORRELATION          CI Data                                                                                                              PROVISIONING
                                                                                                             CMS                                             Service
                                   CAPACITY                          AGGREGATION                                                                                                                                                                 Service
                                                                                                                                                             Request            Performance Data
                                   ANALYSIS                          ENRICHMENT                                                                                                                                                                  Request
                                                                                                                        Discovery Data


                                                                                                                         ASSET                                                                                                  SECURITY
                                                                                               ASSET &
                                                                                                                      COMPONENT
                           Performance                                                      CONFIGURATION                                                                                                                     DATA, NETWORK,        IDENTITY &
                                                                                                                       TOPOLOGY                                                                             PHYSICAL
                               Data                                                           ANALYSIS                                                                                                                       INFRASTRUCTURE           ACCESS
                                                                                                                       DISCOVERY                                                                            SECURITY
                                                          Events                                                                                                                                                                 SECURITY          MANAGEMENT


                                                                                                    Discovery Data                                                                   Security Events
                                 PERFORMANCE                                                                                                                                                                                  GOVERNANCE &
                                                                                                                                                                                                           APPLICATION
                                   DATABASE                                                                                                                                                                                       RISK                 IDENTITY DB
                                                                                                                                                                                                            SECURITY
                                                                                                                                                                                                                              MANAGEMENT




                 SECURITY                  STORAGE &                                                                                                                               E2E
                                                                     BATCH               WAN/LAN             OS & HARDWARE               APPLICATION         USER EXPERIENCE                              INTERNET SERVICE                              SERVICE
                  SYSTEM                    BACKUP                                                                                                                             TRANSACTION                                           QOS
                                                                   MONITORING           MONITORING            MONITORING                 MONITORING            MONITORING                                    MONITORING                                ASSURANCE
                MONITORING                 MONITORING                                                                                                                           MONITORING


                                                   INFRASTRUCTURE MONITORING                                                                           IT SERVICE MONITORING                                 COMMUNICATION & CONTENT MONITORING




                                                                                                                                           8                                                                              Jake Reeves - May 2011

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Cloud service architecture

  • 1. CLOUD SERVICE ARCHITECTURE Jake Reeves May 2011
  • 2. PRIVATE CLOUD DEFINITION PUBLIC CLOUD PRIVATE CLOUD VIRTUALISED DATA CENTRE Trusted Trusted Dynamic Controlled Dynamic Efficient Reliable Controlled On-Demand Secure Efficient Flexible Reliable On-Demand Secure Flexible 2 Jake Reeves - May 2011
  • 3. PRIVATE CLOUD COST SAVINGS 100 90 80 70 60 50 Miscellaneous 40 Disaster Recovery Storage 30 Network 20 Compute Facilities/Energy 10 Software/Maintenance Staff/Process 0 Current Private Cloud 3 Jake Reeves - May 2011
  • 4. PRIVATE CLOUD MATURITY BUSINESS ALIGNED INFRASTRUCTURE DYNAMIC INFRASTRUCTURE -Automated Service AGILE IT & Business Integration Management INFRASTRUCTURE -Integration of Service CONSOLIDATED & Infrastructure INFRASTRUCTURE -Automated Provisioning Management -Self Service -Chargeback -Automated Integration -ITSM Dashboard -Fault Management -Resource Pooling -Performance Management -High Availability -Capacity Management Run Book Automation -Disaster Recovery -Server Consolidation -Tiered Services Infrastructure M&A Tools Infrastructure M&A Tools -Storage Consolidation -Network Consolidation Virtual Infrastructure Virtual Infrastructure Virtual Infrastructure Hypervisor Hypervisor Hypervisor Hypervisor 4 Jake Reeves - May 2011
  • 5. CLOUD SERVICE LAYERS USERS CLIENT DEVICE INTERCONNECTING NETWORK SOFTWARE HOSTED APPLICATION SOFTWARE PLATFORM INFRASTRUCTURE SOFTWARE OS INFRASTRUCTURE VIRTUALISATION LAYER PHYSICAL SERVERS NETWORKING FIREWALL DATA CENTRE MECHANICAL ELECTRICAL 5 Jake Reeves - May 2011
  • 6. SERVICE CATALOGUE Service Blueprint: - Resource configurations - Operating systems - Middleware stacks - Application alternatives - Networking options - Compliance packages - Monitoring tools - Service levels - Prices S M L Deployment Model: - Scale Service - Locations Catalogue Service Offering: - Presented in business language Servers Networks Public Storage to requestors based on role Cloud Option 1 Service Options: Option 21 Option - Configurable options Option 321 Option Option - SLA etc. Option 32 Option Option 3 6 Jake Reeves - May 2011
  • 7. SERVICE LIFECYCLE Request Service Self-Service Portal Service Catalogue Service Request Management [Automated] Cloud Virtual Servers Service Management CMS Orchestration & Provisioning Network Physical Storage Servers Applications Operations & Performance Compliance Financial Governance Management Management Management 7 Jake Reeves - May 2011
  • 8. CLOUD SERVICE MANAGEMENT ARCHITECTURE PRESENTATION INTEGRATED DEVELOPMENT EXECUTIVE DASHBOARDS/ROLE BASED OPERATIONAL CONSOLES ENVIRONMENT Service Consumer Customer User Integrator INTEGRATED PROCESS ENGINE Performance SLA PERFORMANCE Availability Data SERVICE LEVEL Breaches REAL TIME BUSINESS INTEGRATED SERVICE DESK VERSION & AVAILABILITY USER EVENTS & SERVICE REPORTING & SERVICE INTELLIGENCE [Request, Incident, Problem, CONFIGURATION CAPACITY EXPERIENCE DIAGNOSTICS CATALOGUE COMPLIANCE STATUS & REPORTING Change, Release] CONTROL REPORTING Performance Service Data Availability CI Data Data RELEASE & DEPLOYMENT PERFORMNACE AVAILABILITY EVENT CONFIGURATION MANAGEMENT CAPACITY MANAGEMENT MANAGEMENT MANAGEMENT Asset & CI ISD DB Data PERFORMANCE Performance EVENT AVAILABILITY Events CORRELATION CI Data PROVISIONING CMS Service CAPACITY AGGREGATION Service Request Performance Data ANALYSIS ENRICHMENT Request Discovery Data ASSET SECURITY ASSET & COMPONENT Performance CONFIGURATION DATA, NETWORK, IDENTITY & TOPOLOGY PHYSICAL Data ANALYSIS INFRASTRUCTURE ACCESS DISCOVERY SECURITY Events SECURITY MANAGEMENT Discovery Data Security Events PERFORMANCE GOVERNANCE & APPLICATION DATABASE RISK IDENTITY DB SECURITY MANAGEMENT SECURITY STORAGE & E2E BATCH WAN/LAN OS & HARDWARE APPLICATION USER EXPERIENCE INTERNET SERVICE SERVICE SYSTEM BACKUP TRANSACTION QOS MONITORING MONITORING MONITORING MONITORING MONITORING MONITORING ASSURANCE MONITORING MONITORING MONITORING INFRASTRUCTURE MONITORING IT SERVICE MONITORING COMMUNICATION & CONTENT MONITORING 8 Jake Reeves - May 2011

Editor's Notes

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