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Service Delivery Center




                                             Life Cycle
Simplified   Converged      Unified
                                            Management
Vision & Mission Statements
Vision :
    Netax will be Recognized as One of the Global Implementation Major in the
    Domain of Managed Services by the Year 2014.


Mission :
    Comply to Requirements associated with Infrastructure, Physical and ICT ,Human
    Resources and Software Application Platform to Become an Advanced Managed
    Services Channel Partner Of Cisco - Q1 Of 2012.

    Offer Managed Services Infrastructure, Data Centre and NOC to the Channel Echo
    System of Cisco - Ready By January'2012.

    Offer White Label Managed Services Portfolio to Partners - Ready By January'2012.

    Create a High Quality Practices Environment While Engaging with Cisco, it's
    Partners and Customers.

    State-Of-The-Art Application Development Centre - By the End Of November'2012.
Road Map



                                                                      2014
2014
                               Build Your Own Cloud (BYOC)
                   Moving Service Management to                       2013
2013
                   IaaS & SaaS .

                                                                      2012
2012   Datacenter & NOC/SOC with Best Practices of a Carrier Class.
         - Driven by MSActivator Managed Services Platform from
Year   Ubiqube.                                                       Year




2014                                                                  2014
                                                                                                        Cloud Infrastructure Centre & Cloud
                                Gold Partner                                                            Centre of Excellence - With Global
                                                                                                        Services.
2013               Master Managed Services Channel                    2013          Extended Partner For Application Development &
                   Partner                                                          Tier-3 Data Centre -Engineered For MSActivator
                                                                                    Upgrades & New Versions - With Global Practices.
2012                                                                  2012
       Advanced Managed Services Channel                                     Skill & Resources Infrastucture - Tier-2 Data
       Partner                                                               Centre -Powered By MSActivator - Business
Year                                                                  Year   Creation
Converged Services Portfolio


             IAAS                      •Create Host/VM – Start/Stop
                                       •Self Care on CPU/RAM/HDD



             MANGED SECURITY           • IPsec VPN
                                       • Firewall
Monitoring




                                                                          Reporting
                                       • IPS/IDS
                                       • Content filtering

             MANAGED UC                • CME/CUE
                                       • UC 500 / SRP 500
                                       • Dial plan, groups
                                       • Self care

             MANAGED ROUTER /          • WAN / LAN accesses
             CONNECTIVITY              • Network : DHCP, static routing
                                       • NAT, QoS, VLAN, BGP
Life Cycle Management



                                                              Security


                                                               Deploy
                                       Networking
                                                                                     VoIP

                                                    Manage
                        Provisioning
                                                      and                Test
                                                    Improve
       CPE Deployment
Creation -                                                     Monitor
Customer Sites                                                   and
Devices                                                        Respond

                                         Monitoring                             Reporting
: Delivery Process
    NETAX SDC




       Partner
  • Account Ownership
  • Sales & Marketing




       Customer
  • Self Care Portal
  • Support Requests with
    Partner
Service Delivery Center (SDC)




• Netax SDC enables expansion of your technical              delivery
  capabilities with geographical coverage.

• Enables deployment of projects that are multi- technology and
  multi-locational thereby enabling you to offer high quality support
  to customers.
Key Benefits:

   Low Sign up Cost.
   Zero Risk Implementation -‘Pay as You Go’ Model.
   Easy to Deploy and Scale.
   No Hardware and Software Procurement.
   Increased Customer Satisfaction with an Accelerated GTM Activation
   Comprehensive Protection & Enablement to Meet Regulatory Compliance Mandates at
    Affordable Prices.
   Contain or Reduce Support Costs & Optimize In House Technical Efficiencies.
   New Business Opportunities-Increased Revenues.
   Create New and Recurring Revenue Streams and Increase Profitability.
   Operational Scale Up without adding Additional Resources or Infrastructure.
   Increased Average Revenue Per Customer with Add on Services.
   Total Account Ownership.
   Proactive Issue Resolution.
   Private Labeled and Co-Branded.
   Advanced Sales, Technical Support Tools and Training.
   Accelerated readiness- Day 1 billing.
SDC Features:

 24 X 7 X 365 Accessible Infrastructure.
 Round the Clock Pro-active Monitoring and Escalation .
 Customer Self Care Portal for Enhanced Customer Experience.
 Real Time Dashboards Providing Availability-Threats-Geographical Statistics.
 Real Time Automated Service and Device Status Alerts Including Top Level.
 Management and Monitoring Network Security VOIP and Virtualized Environment.
 Customizable SLA’s , Reports, Business Dash Boards.
 Asset Management and Audits.
 India Based Service Delivery Center, Flexible Hours of Coverage.
 Centralized Management with Intuitive GUI.
 Multi-tenant Portal Infrastructure.
 Level 01 Call handling Trouble Shooting and Login.
 Level 02 Additional Trouble Shooting, Remote Remediation and Escalation( If Required).
Customer Support Services



                     •24X7X365
    Level 1
                     •Complete Incident Management
  Service Desk       •Access via Voice / Web / IM / Email


                     •CPE Deployment
      Level 2
                     •Service Availibity of Field Engineer
  Field Services     •CAM, Spares, Parts


                     •Flexible service models (onsite technical staff,
    Level 3
                     remote service desk, 24x7 on call)
 Onsite Services     •Customer Self-Care Portal

                     •Proactive CPE & Service Management
    Level 4
                     •Remote Experts
Remote Operations    •On-going improvement
: Service Service Delivery Scenarios - Tiered
                               Delivery Scenario – Tiered

                       Integrator Service        Service fulfillment
                       fulfillment partner       Config management
                                                 Event management




                                                                ISP #1


                              Customer
        ISP Backbone          Network
                                                             ISP #2


Service Provider
Service Management                           Customer Self-Service
Integrator Service                           Reporting, Monitoring
management



                                                                         11
Operator Portal Capabilities

SP Operator Portal
o Unified View .

o Branded & Cobranded

o Virtual Walls Between Customers Assure
    Confidentiality
                                                   Consolidated Views: Risk Score, Alerts, Top
o On Demand Services                                 Ten Events, Virus & Compliance Status
o   Information Sharing between SP & customers

o Knowledge base

o Map View & Real-time threat dashboard

o Optional Forensic & Analyasis

o Detailed Reporting




                                                   Events View: Customized view based on
                                                   need. More focused approached: Online
                                                           Events & Forensic view
End Customer Self Service Capabilities

Customer Care Portal
o Self-care, Role Based Delegation
o Real Time dashboard
o Map View, Network topology information
o Asset Management
o Detailed Reports
                                                  Global Threats: Shows end customer threats
                                                  in their network globally & status of the threat




                                                   Incident Dashboard: Shows end customer
                                                    the status and prioritization of all incidents
Value Proposition

          Customer Challenges
         •        Time to Market.
         •        Large Capex and Opex.
         •        Absence of a Robust, Time Tested, Proven & ITIL, CMDB Certified Managed
                  Services Platform.
         •        Customer Churn & Customer Retention.

          Netax Solution
         •        UBIqube Powered Service Delivery Center (SDC)
         •        ITIL & CMDB Compliant Solution
         •        Fully Managed Service Delivery

          Advantage
         •        Substantial Savings on Capex & Opex.
         •        Less Time to Market.
         •        New Revenue Generation Opportunity-Up Sale Advanced CPE Devices Services.
         •        Increased Level Of Customer Satisfaction- Proactive Monitoring and Management.
         •        Customer Retention and more revenue from each customer.
         •        Quick to tap High Growth Future Opportunity with Managed Services Portfolio.




© 2010 Cisco and/or its affiliates. All rights reserved.                                           Cisco Confidential   14
Thank You

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Netax sdc

  • 1. Service Delivery Center Life Cycle Simplified Converged Unified Management
  • 2. Vision & Mission Statements Vision : Netax will be Recognized as One of the Global Implementation Major in the Domain of Managed Services by the Year 2014. Mission : Comply to Requirements associated with Infrastructure, Physical and ICT ,Human Resources and Software Application Platform to Become an Advanced Managed Services Channel Partner Of Cisco - Q1 Of 2012. Offer Managed Services Infrastructure, Data Centre and NOC to the Channel Echo System of Cisco - Ready By January'2012. Offer White Label Managed Services Portfolio to Partners - Ready By January'2012. Create a High Quality Practices Environment While Engaging with Cisco, it's Partners and Customers. State-Of-The-Art Application Development Centre - By the End Of November'2012.
  • 3. Road Map 2014 2014 Build Your Own Cloud (BYOC) Moving Service Management to 2013 2013 IaaS & SaaS . 2012 2012 Datacenter & NOC/SOC with Best Practices of a Carrier Class. - Driven by MSActivator Managed Services Platform from Year Ubiqube. Year 2014 2014 Cloud Infrastructure Centre & Cloud Gold Partner Centre of Excellence - With Global Services. 2013 Master Managed Services Channel 2013 Extended Partner For Application Development & Partner Tier-3 Data Centre -Engineered For MSActivator Upgrades & New Versions - With Global Practices. 2012 2012 Advanced Managed Services Channel Skill & Resources Infrastucture - Tier-2 Data Partner Centre -Powered By MSActivator - Business Year Year Creation
  • 4. Converged Services Portfolio IAAS •Create Host/VM – Start/Stop •Self Care on CPU/RAM/HDD MANGED SECURITY • IPsec VPN • Firewall Monitoring Reporting • IPS/IDS • Content filtering MANAGED UC • CME/CUE • UC 500 / SRP 500 • Dial plan, groups • Self care MANAGED ROUTER / • WAN / LAN accesses CONNECTIVITY • Network : DHCP, static routing • NAT, QoS, VLAN, BGP
  • 5. Life Cycle Management Security Deploy Networking VoIP Manage Provisioning and Test Improve CPE Deployment Creation - Monitor Customer Sites and Devices Respond Monitoring Reporting
  • 6. : Delivery Process NETAX SDC Partner • Account Ownership • Sales & Marketing Customer • Self Care Portal • Support Requests with Partner
  • 7. Service Delivery Center (SDC) • Netax SDC enables expansion of your technical delivery capabilities with geographical coverage. • Enables deployment of projects that are multi- technology and multi-locational thereby enabling you to offer high quality support to customers.
  • 8. Key Benefits:  Low Sign up Cost.  Zero Risk Implementation -‘Pay as You Go’ Model.  Easy to Deploy and Scale.  No Hardware and Software Procurement.  Increased Customer Satisfaction with an Accelerated GTM Activation  Comprehensive Protection & Enablement to Meet Regulatory Compliance Mandates at Affordable Prices.  Contain or Reduce Support Costs & Optimize In House Technical Efficiencies.  New Business Opportunities-Increased Revenues.  Create New and Recurring Revenue Streams and Increase Profitability.  Operational Scale Up without adding Additional Resources or Infrastructure.  Increased Average Revenue Per Customer with Add on Services.  Total Account Ownership.  Proactive Issue Resolution.  Private Labeled and Co-Branded.  Advanced Sales, Technical Support Tools and Training.  Accelerated readiness- Day 1 billing.
  • 9. SDC Features:  24 X 7 X 365 Accessible Infrastructure.  Round the Clock Pro-active Monitoring and Escalation .  Customer Self Care Portal for Enhanced Customer Experience.  Real Time Dashboards Providing Availability-Threats-Geographical Statistics.  Real Time Automated Service and Device Status Alerts Including Top Level.  Management and Monitoring Network Security VOIP and Virtualized Environment.  Customizable SLA’s , Reports, Business Dash Boards.  Asset Management and Audits.  India Based Service Delivery Center, Flexible Hours of Coverage.  Centralized Management with Intuitive GUI.  Multi-tenant Portal Infrastructure.  Level 01 Call handling Trouble Shooting and Login.  Level 02 Additional Trouble Shooting, Remote Remediation and Escalation( If Required).
  • 10. Customer Support Services •24X7X365 Level 1 •Complete Incident Management Service Desk •Access via Voice / Web / IM / Email •CPE Deployment Level 2 •Service Availibity of Field Engineer Field Services •CAM, Spares, Parts •Flexible service models (onsite technical staff, Level 3 remote service desk, 24x7 on call) Onsite Services •Customer Self-Care Portal •Proactive CPE & Service Management Level 4 •Remote Experts Remote Operations •On-going improvement
  • 11. : Service Service Delivery Scenarios - Tiered Delivery Scenario – Tiered Integrator Service Service fulfillment fulfillment partner Config management Event management ISP #1 Customer ISP Backbone Network ISP #2 Service Provider Service Management Customer Self-Service Integrator Service Reporting, Monitoring management 11
  • 12. Operator Portal Capabilities SP Operator Portal o Unified View . o Branded & Cobranded o Virtual Walls Between Customers Assure Confidentiality Consolidated Views: Risk Score, Alerts, Top o On Demand Services Ten Events, Virus & Compliance Status o Information Sharing between SP & customers o Knowledge base o Map View & Real-time threat dashboard o Optional Forensic & Analyasis o Detailed Reporting Events View: Customized view based on need. More focused approached: Online Events & Forensic view
  • 13. End Customer Self Service Capabilities Customer Care Portal o Self-care, Role Based Delegation o Real Time dashboard o Map View, Network topology information o Asset Management o Detailed Reports Global Threats: Shows end customer threats in their network globally & status of the threat Incident Dashboard: Shows end customer the status and prioritization of all incidents
  • 14. Value Proposition Customer Challenges • Time to Market. • Large Capex and Opex. • Absence of a Robust, Time Tested, Proven & ITIL, CMDB Certified Managed Services Platform. • Customer Churn & Customer Retention. Netax Solution • UBIqube Powered Service Delivery Center (SDC) • ITIL & CMDB Compliant Solution • Fully Managed Service Delivery Advantage • Substantial Savings on Capex & Opex. • Less Time to Market. • New Revenue Generation Opportunity-Up Sale Advanced CPE Devices Services. • Increased Level Of Customer Satisfaction- Proactive Monitoring and Management. • Customer Retention and more revenue from each customer. • Quick to tap High Growth Future Opportunity with Managed Services Portfolio. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14