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     IBM Remote Managed Infrastructure
     Services



                                           Delivering a comprehensive range of IT       managed service arrangements may
                   Highlights              infrastructure monitoring and management     require the adoption of new equipment
                                           services                                     or IT standards, you can enjoy the ben-
     ■   Offers ïŹ‚exible, modular service
                                           To stay competitive in today’s fast-         eïŹts of our remote managed infrastruc-
         packages to help improve oper-
                                           paced global marketplace, your busi-         ture services without transforming your
         ational efficiency
                                           ness must be able to rapidly respond to      existing infrastructure.
                                           continually changing demands. But with
     ■   Helps reduce costs through
                                           little time to carefully architect your IT   Offering service ïŹ‚exibility to enhance
         automation and global delivery
                                           infrastructure, you can experience           operational efficiency
                                           rapid, unplanned growth—creating a           In the past, businesses seeking a full
     ■   Enhances customer satisfaction
                                           disparate IT environment that is com-        suite of services have often had to
         with high-performing, secure
                                           plex, expensive and difficult to manage.     engage multiple solution providers—
         systems
                                                                                        adding complexity instead of reducing
                                           IBM Remote Managed Infrastructure            it. Our remote managed infrastructure
                                           Services is a scalable, conïŹgurable          services can provide you with all the
                                           suite of services to help you administer     capabilities you need, from a single
                                           your server environment more efficiently     source, on an as-needed basis.
                                           and cost-effectively—on your own
                                           premises or from an IBM facility.            We offer these services in ïŹ‚exible,
                                           IBM uses a hybrid delivery approach of       modular packages, allowing you to
                                           leveraging global resource cost advan-       select and pay for just what you need.
                                           tages while maintaining the local pres-      Our three customizable service levels
                                           ence you require. Our services range         include:
                                           from selective out-tasking to compre-
                                           hensive management solutions, includ-        ●   Bronze—helps manage your
                                           ing monitoring and management for                environments
                                           servers, storage, network and middle-        ●   Silver—manages your environments
                                           ware. We also support leading vendors            for you
                                           that provide high availability products      ●   Gold—incorporates advanced man-
                                           to optimize your IT and information              agement and reporting capabilities
                                           infrastructure. And while traditional
Depending on the service level you           ensure that they are conïŹgured, man-       © Copyright IBM Corporation 2009
                                                                                          IBM Global Services
select, the primary components of the        aged and used in accordance with
                                                                                          Route 100
service can include monitoring or man-       security compliance criteria based on        Somers, NY 10589 U.S.A.
agement of servers, middleware, stor-        the International Organization for           Produced in the United States of America
                                                                                          October 2009
age, databases and networks, event           Standardization (ISO) 27002 Security         All Rights Reserved
management, advanced performance             Standard.                                    IBM, the IBM logo, ibm.com and AIX are
and capacity management, detailed                                                         trademarks or registered trademarks of
                                                                                          International Business Machines Corporation in
reporting and other enhanced                 The services also include monitoring         the United States, other countries, or both. If
capabilities.                                that proactively detects infrastructure,     these and other IBM trademarked terms are
                                                                                          marked on their ïŹrst occurrence in this
                                             service, business and security events in     information with a trademark symbol (¼ or ℱ),
Leveraging the IBM global delivery model     your server environment and escalates        these symbols indicate U.S. registered or
                                                                                          common law trademarks owned by IBM at the
to help keep costs low                       them for swift resolution. Keeping your      time this information was published. Such
IBM maintains a vast network of              core systems up and running can              trademarks may also be registered or common
                                                                                          law trademarks in other countries. A current list
service centers around the world,            enable you to provide consistent, unin-      of IBM trademarks is available on the Web at
enabling us to combine the conven-           terrupted service to your customers,         “Copyright and trademark information” at
                                                                                          ibm.com/legal/copytrade.shtml
ience and ease of local service delivery     helping to boost loyalty and retention.
                                                                                          Microsoft and Windows are trademarks of
with the depth of an immense pool of                                                      Microsoft Corporation in the United States,
                                                                                          other countries, or both.
global resources. This mix of local and      Why IBM?
                                                                                          Other company, product or service names may
global resources, along with process         IBM offers a global reach that is            be trademarks or service marks of others.
automation, allows us to keep costs          virtually without parallel. We manage        References in this publication to IBM products
                                                                                          or services do not imply that IBM intends to
lower and to deliver our remote man-         206,000 midrange servers running             make them available in all countries in which
aged infrastructure services within a        MicrosoftÂź WindowsÂź, HP UX,                  IBM operates.
                                                                                          The customer is responsible for ensuring
shorter, simpler engagement cycle, and       IBM AIXÂź and other operating systems,
                                                                                          compliance with legal requirements. It is the
at a highly competitive price point. In      and oversee 423 data centers world-          customer’s sole responsibility to obtain advice of
                                                                                          competent legal counsel as to the identiïŹcation
short, we can offer the right resources      wide. We have the resources and
                                                                                          and interpretation of any relevant laws and
at the right time, for the right cost.       expertise to deliver the highest             regulatory requirements that may affect the
                                                                                          customer’s business and any actions the reader
                                             quality services with predictable and
                                                                                          may have to take to comply with such laws.
Keeping your systems secure and available    consistent results. And wherever our         IBM does not provide legal advice or represent
                                                                                          or warrant that its services or products will
with regular health checks, scans and        assets reside, we maintain our focus on
                                                                                          ensure that the customer is in compliance with
monitoring                                   automation, easy solutioning and rapid       any law or regulation.

With security threats multiplying rapidly,   implementation.
staying on top of all your potential sys-
tem vulnerabilities is no easy task.         For more information
IBM Remote Managed Infrastructure            To learn more about IBM Remote
Services includes regular security health    Managed Infrastructure Services,
checks, antivirus protection and proac-      please contact your IBM representative,
tive scans that probe all systems con-       or visit:
nected to your network infrastructure to
detect weaknesses. And IBM evaluates         ibm.com/services/server
your platforms and middleware to help




                                                                                          SSD03016-USEN-01

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IBM Remote Managed InfrastructureServices

  • 1. Support efficient, cost-effective server management through a scalable delivery model IBM Remote Managed Infrastructure Services Delivering a comprehensive range of IT managed service arrangements may Highlights infrastructure monitoring and management require the adoption of new equipment services or IT standards, you can enjoy the ben- ■ Offers ïŹ‚exible, modular service To stay competitive in today’s fast- eïŹts of our remote managed infrastruc- packages to help improve oper- paced global marketplace, your busi- ture services without transforming your ational efficiency ness must be able to rapidly respond to existing infrastructure. continually changing demands. But with ■ Helps reduce costs through little time to carefully architect your IT Offering service ïŹ‚exibility to enhance automation and global delivery infrastructure, you can experience operational efficiency rapid, unplanned growth—creating a In the past, businesses seeking a full ■ Enhances customer satisfaction disparate IT environment that is com- suite of services have often had to with high-performing, secure plex, expensive and difficult to manage. engage multiple solution providers— systems adding complexity instead of reducing IBM Remote Managed Infrastructure it. Our remote managed infrastructure Services is a scalable, conïŹgurable services can provide you with all the suite of services to help you administer capabilities you need, from a single your server environment more efficiently source, on an as-needed basis. and cost-effectively—on your own premises or from an IBM facility. We offer these services in ïŹ‚exible, IBM uses a hybrid delivery approach of modular packages, allowing you to leveraging global resource cost advan- select and pay for just what you need. tages while maintaining the local pres- Our three customizable service levels ence you require. Our services range include: from selective out-tasking to compre- hensive management solutions, includ- ● Bronze—helps manage your ing monitoring and management for environments servers, storage, network and middle- ● Silver—manages your environments ware. We also support leading vendors for you that provide high availability products ● Gold—incorporates advanced man- to optimize your IT and information agement and reporting capabilities infrastructure. And while traditional
  • 2. Depending on the service level you ensure that they are conïŹgured, man- © Copyright IBM Corporation 2009 IBM Global Services select, the primary components of the aged and used in accordance with Route 100 service can include monitoring or man- security compliance criteria based on Somers, NY 10589 U.S.A. agement of servers, middleware, stor- the International Organization for Produced in the United States of America October 2009 age, databases and networks, event Standardization (ISO) 27002 Security All Rights Reserved management, advanced performance Standard. IBM, the IBM logo, ibm.com and AIX are and capacity management, detailed trademarks or registered trademarks of International Business Machines Corporation in reporting and other enhanced The services also include monitoring the United States, other countries, or both. If capabilities. that proactively detects infrastructure, these and other IBM trademarked terms are marked on their ïŹrst occurrence in this service, business and security events in information with a trademark symbol (Âź or ℱ), Leveraging the IBM global delivery model your server environment and escalates these symbols indicate U.S. registered or common law trademarks owned by IBM at the to help keep costs low them for swift resolution. Keeping your time this information was published. Such IBM maintains a vast network of core systems up and running can trademarks may also be registered or common law trademarks in other countries. A current list service centers around the world, enable you to provide consistent, unin- of IBM trademarks is available on the Web at enabling us to combine the conven- terrupted service to your customers, “Copyright and trademark information” at ibm.com/legal/copytrade.shtml ience and ease of local service delivery helping to boost loyalty and retention. Microsoft and Windows are trademarks of with the depth of an immense pool of Microsoft Corporation in the United States, other countries, or both. global resources. This mix of local and Why IBM? Other company, product or service names may global resources, along with process IBM offers a global reach that is be trademarks or service marks of others. automation, allows us to keep costs virtually without parallel. We manage References in this publication to IBM products or services do not imply that IBM intends to lower and to deliver our remote man- 206,000 midrange servers running make them available in all countries in which aged infrastructure services within a MicrosoftÂź WindowsÂź, HP UX, IBM operates. The customer is responsible for ensuring shorter, simpler engagement cycle, and IBM AIXÂź and other operating systems, compliance with legal requirements. It is the at a highly competitive price point. In and oversee 423 data centers world- customer’s sole responsibility to obtain advice of competent legal counsel as to the identiïŹcation short, we can offer the right resources wide. We have the resources and and interpretation of any relevant laws and at the right time, for the right cost. expertise to deliver the highest regulatory requirements that may affect the customer’s business and any actions the reader quality services with predictable and may have to take to comply with such laws. Keeping your systems secure and available consistent results. And wherever our IBM does not provide legal advice or represent or warrant that its services or products will with regular health checks, scans and assets reside, we maintain our focus on ensure that the customer is in compliance with monitoring automation, easy solutioning and rapid any law or regulation. With security threats multiplying rapidly, implementation. staying on top of all your potential sys- tem vulnerabilities is no easy task. For more information IBM Remote Managed Infrastructure To learn more about IBM Remote Services includes regular security health Managed Infrastructure Services, checks, antivirus protection and proac- please contact your IBM representative, tive scans that probe all systems con- or visit: nected to your network infrastructure to detect weaknesses. And IBM evaluates ibm.com/services/server your platforms and middleware to help SSD03016-USEN-01