SlideShare a Scribd company logo
Presented By:-
Bonny V Pappachan
 Started in 1897 as a locks manufacturing company, the Godrej
Group is today one of the most accomplished and diversified
business houses in India.
 In 1930, Godrej became the first company in the world to
develop the technology to manufacture soap with vegetable
oils.
 The Godrej Group stands in a strong position today. With
annual sales in excess of $1 billion, a workforce of
approximately 18,000, and a strong diversified portfolio,
Godrej has proven its ability to deliver strong financial
performance.
 On 7th May, 1897, Ardershir Godrej gave up law and took up
lock making. Godrej and Boyce Mfg. Co. Ltd., was
established at Lalbaug, Mumbai. This was the holding
company of the Godrej Group.
 Godrej began manufacturing of refrigerators in 1958 and
godrej appliances is a subsidiary of Godrej and Boyce Mfg.
Co. Ltd.
 Jamshyd Godrej is the Chairman & Managing Director of
Godrej and Boyce Mfg. Co. Ltd.,
Products & Services
STRENGTH
Experience
Long-term customer relationship
WEAKNESS
Product variety is less
Weak distribution of home
appliances
OPPORTUNITY
Substantial growth of home
appliance industry
THREATS
Competition from companies such as
LG, Samsung, Whirlpool.
SWOT
 Geographic
Godrej segments the
market on the basis
of :
o Rural
o Semi Urban
o Urban
 Demographic
Godrej segments
the market on the
basis of :
o Occupation
o Income
o Family Size
o Gender
 Psychographic
Godrej segments the
market on the basis
of :
o Social Class
o Lifestyle
 Behavioralistic
Godrej segments the
market on the basis
of :
o Purchase Occasion
o User Status
o Attitude towards
the product or
service
GREETING THE CUSTOMER
QUALIFY THE CUSTOMER
IDENTIFY HIS NEEDS
PROPOSE A PRODUCT
NEGOTIATE QUALIFY THE CUSTOMER HANDLE OBJECTIONS
CLOSE THE SALES
FOLLOW UP
MARKET SHARE
(TOTAL REFRIGERATOR SALES IN INDIA IN 2015 STOOD
AT 9 MILLION UNITS )
L.G
Samsung
Godrej
Videocon
Whrilpool
Others
29.3%
18%
13%
17.6%
16.1%
5%
In the year 2015 , 11,70,000 Godrej refrigerator were
sold by Godrej Appliances across India.
Godrej Refrigerator Market Category-Wise
Direct Cool
Frost Free
23.75%
76.25%
Capacity-Wise Sales
Frost Free
185-225L 226-270L
271-310L >310L
61%
13%
10%16%
Capacity -Wise
Sales
Direct Cool
<165L 165-184L
184-225L 226-270L
271-310L >310L
1%
45%
46%
6%
1%
1%
12/19/2016GODREJ Gr. No. 9
Region-Wise Sales
Direct Cool
North South
East West
26%
35%14%
25%
Region-Wise Sales
Frost Free
North South
East West
38%
28%
14%
21%
 Series : SD
 Control panel :Touch
 Dimensions :60.5cm X
66.5cm X 147.0cm
 Voltage :230 V ,50 Hz
 Net Weight (kg) : 57
 Colours Available :
Silver Atom
 Price : Rs. 33,800/-
 BEE Star Rating: 4
 Umbrella Branding Strategy
In this approach, godrej uses the company
name itself as a brand for all the products
across diverse categories.
 Unique Selling Proposition
The Godrej Refrigerator are the most Eco
friendly products a customer can buy – 100%
CFC , HCFC and HFC free , Protects Ozone
Layer.
 Godrej is targeting the woman of every indian
household and accordingly launched the
refrigerator Godrej EON – “I am a woman of
courage” that acknowledge woman who have
fought for adversity and came up trumps.
 Godrej positioned its products on the trust of
its brand and loyalty to old customers.
 Changing trends
 Advertising ineffectiveness
 Poor after sales service
 High service cost
 Too many competitors
 Lack of promotion
 Less offers and discounts
Advertisement –Both local and on television.
Enhance the after sale service offered to customers.
Free service after purchase.
Concentrate more on promotional activities.
Keep a watch on the service area.
Launch new models with new features like solar
energy working refrigerators.
Attractive seasonal discounts & offers.

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Godrej appliances

  • 2.  Started in 1897 as a locks manufacturing company, the Godrej Group is today one of the most accomplished and diversified business houses in India.  In 1930, Godrej became the first company in the world to develop the technology to manufacture soap with vegetable oils.  The Godrej Group stands in a strong position today. With annual sales in excess of $1 billion, a workforce of approximately 18,000, and a strong diversified portfolio, Godrej has proven its ability to deliver strong financial performance.
  • 3.  On 7th May, 1897, Ardershir Godrej gave up law and took up lock making. Godrej and Boyce Mfg. Co. Ltd., was established at Lalbaug, Mumbai. This was the holding company of the Godrej Group.  Godrej began manufacturing of refrigerators in 1958 and godrej appliances is a subsidiary of Godrej and Boyce Mfg. Co. Ltd.  Jamshyd Godrej is the Chairman & Managing Director of Godrej and Boyce Mfg. Co. Ltd.,
  • 4.
  • 6. STRENGTH Experience Long-term customer relationship WEAKNESS Product variety is less Weak distribution of home appliances OPPORTUNITY Substantial growth of home appliance industry THREATS Competition from companies such as LG, Samsung, Whirlpool. SWOT
  • 7.  Geographic Godrej segments the market on the basis of : o Rural o Semi Urban o Urban  Demographic Godrej segments the market on the basis of : o Occupation o Income o Family Size o Gender
  • 8.  Psychographic Godrej segments the market on the basis of : o Social Class o Lifestyle  Behavioralistic Godrej segments the market on the basis of : o Purchase Occasion o User Status o Attitude towards the product or service
  • 9.
  • 10. GREETING THE CUSTOMER QUALIFY THE CUSTOMER IDENTIFY HIS NEEDS PROPOSE A PRODUCT NEGOTIATE QUALIFY THE CUSTOMER HANDLE OBJECTIONS CLOSE THE SALES FOLLOW UP
  • 11. MARKET SHARE (TOTAL REFRIGERATOR SALES IN INDIA IN 2015 STOOD AT 9 MILLION UNITS ) L.G Samsung Godrej Videocon Whrilpool Others 29.3% 18% 13% 17.6% 16.1% 5% In the year 2015 , 11,70,000 Godrej refrigerator were sold by Godrej Appliances across India.
  • 12. Godrej Refrigerator Market Category-Wise Direct Cool Frost Free 23.75% 76.25%
  • 13. Capacity-Wise Sales Frost Free 185-225L 226-270L 271-310L >310L 61% 13% 10%16% Capacity -Wise Sales Direct Cool <165L 165-184L 184-225L 226-270L 271-310L >310L 1% 45% 46% 6% 1% 1% 12/19/2016GODREJ Gr. No. 9
  • 14. Region-Wise Sales Direct Cool North South East West 26% 35%14% 25% Region-Wise Sales Frost Free North South East West 38% 28% 14% 21%
  • 15.  Series : SD  Control panel :Touch  Dimensions :60.5cm X 66.5cm X 147.0cm  Voltage :230 V ,50 Hz  Net Weight (kg) : 57  Colours Available : Silver Atom  Price : Rs. 33,800/-  BEE Star Rating: 4
  • 16.  Umbrella Branding Strategy In this approach, godrej uses the company name itself as a brand for all the products across diverse categories.  Unique Selling Proposition The Godrej Refrigerator are the most Eco friendly products a customer can buy – 100% CFC , HCFC and HFC free , Protects Ozone Layer.
  • 17.  Godrej is targeting the woman of every indian household and accordingly launched the refrigerator Godrej EON – “I am a woman of courage” that acknowledge woman who have fought for adversity and came up trumps.  Godrej positioned its products on the trust of its brand and loyalty to old customers.
  • 18.  Changing trends  Advertising ineffectiveness  Poor after sales service  High service cost  Too many competitors  Lack of promotion  Less offers and discounts
  • 19. Advertisement –Both local and on television. Enhance the after sale service offered to customers. Free service after purchase. Concentrate more on promotional activities. Keep a watch on the service area. Launch new models with new features like solar energy working refrigerators. Attractive seasonal discounts & offers.