State Bank of India (SBI) is India's largest public sector bank. It has its headquarters in Mumbai and traces its ancestry back to 1806, making it the oldest commercial bank in India. SBI nationalized the Imperial Bank of India in 1955 and has expanded significantly since then. Today, SBI has over 21,500 branches across India and 172 offices worldwide. It provides a variety of banking and financial services to individual and corporate customers.
I Tried to give a detail on this ppt which will make u clear all about SBI. Many things i mentioned like the competitors ... its ATM ... do have a look and download if u need it
Project on SBI -
I would like to acknowledge a deep sense of gratitude to Mr. Hitesh Rawat, Senior Manager of State Bank of India at Kalbadevi Road, Mumbai for giving me the opportunity & time to work on this project and given me all vital input which has led to completion of this project. Without their guidance this project would have remained in pipe dream.
I am also thankful to State Bank of India employees, who directly & indirectly extended their co-operation and invaluable support to me
I Tried to give a detail on this ppt which will make u clear all about SBI. Many things i mentioned like the competitors ... its ATM ... do have a look and download if u need it
Project on SBI -
I would like to acknowledge a deep sense of gratitude to Mr. Hitesh Rawat, Senior Manager of State Bank of India at Kalbadevi Road, Mumbai for giving me the opportunity & time to work on this project and given me all vital input which has led to completion of this project. Without their guidance this project would have remained in pipe dream.
I am also thankful to State Bank of India employees, who directly & indirectly extended their co-operation and invaluable support to me
In this PPT all information related to ICICI Bank like organization structure and history of ICICI Bank. Information related to products and services.Current scenario of ICICI Bank.
Summer internship report submitted to State Bank of India on the topic - “Yo...Deepanjan Das
A Summer internship report submitted to State Bank of India on the topic - “Youth and SBI - Connected or Disconnected”.
Research work done from May 15th 2013 to July 15th 2013.
60 days/ 2 months internship program.
CHAPTER:-1
INTRODUCTION OF THE STUDY
The report contains the brief description of the state bank of India. It contains the finding and analysis of the survey conducted to gather primary data to judge the importance of various attributes that influence the satisfaction of customer in different manner and to the different extent. These attributes are classified as initial experience, service delivery experience, relationship experience and grievance handling. Further an attempt has been made to know the overall satisfaction of the customer.
Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. Customer service proves to be one of the most important factors governing business.
OBJECTIVE OF THE STUDY:-
• TO find out the customer feedback i.e. improvement required or suggestion.
• To find out the relationship between bank and the customer.
• To study the Satisfaction of customers towards the ― state bank of India.
• To Identify the factors that influences the customer behavior of ―state bank of India.
• To identify the factors those influence the selection of SBI banking services in MUMBAI DISTRICT.
SCOPE OF THE STUDY:-
The present study was undertaken to know the preference of the customer towards state bank of India (SBI). The problem of the customer is they are not aware of the services provided by their bank. The study also force on the customer perception that how the banking services can be improved. In my study I have used both primary sources of data as well as secondary sources of data.
• The study has been conducted on behalf of ―STATE BANK OF INDIA.
• The study is confined to the Mumbai region.
• The study covers the service providers and users of ―STATE BANK OF INDIA.
• The study has put forward the Customers as well as acceptability behavior for the services.
• The scope of the study is to find out the ―Customer Satisfaction
Limitations of the Study:-
The study report consists of few limitations:-
• The report has been conducted within a limited time frame.
• The study is self financed.
• The study is limited to the customer of Mumbai only.
• Only selected Branches and Banks have been considered for the study.
• Samples were selected conveniently.
• The sample size does not represent the total population.
• The sample of size is limited to 30 only and the sample size may not represent whole market.
LITERATURE REVIEW:-
This presentation have the detailed analysis of the Indian banking sector, how it has evolved and reformes that have come gradually.It also has a classic case of merger of ICICI bank with BOM.
In this PPT all information related to ICICI Bank like organization structure and history of ICICI Bank. Information related to products and services.Current scenario of ICICI Bank.
Summer internship report submitted to State Bank of India on the topic - “Yo...Deepanjan Das
A Summer internship report submitted to State Bank of India on the topic - “Youth and SBI - Connected or Disconnected”.
Research work done from May 15th 2013 to July 15th 2013.
60 days/ 2 months internship program.
CHAPTER:-1
INTRODUCTION OF THE STUDY
The report contains the brief description of the state bank of India. It contains the finding and analysis of the survey conducted to gather primary data to judge the importance of various attributes that influence the satisfaction of customer in different manner and to the different extent. These attributes are classified as initial experience, service delivery experience, relationship experience and grievance handling. Further an attempt has been made to know the overall satisfaction of the customer.
Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. Customer service proves to be one of the most important factors governing business.
OBJECTIVE OF THE STUDY:-
• TO find out the customer feedback i.e. improvement required or suggestion.
• To find out the relationship between bank and the customer.
• To study the Satisfaction of customers towards the ― state bank of India.
• To Identify the factors that influences the customer behavior of ―state bank of India.
• To identify the factors those influence the selection of SBI banking services in MUMBAI DISTRICT.
SCOPE OF THE STUDY:-
The present study was undertaken to know the preference of the customer towards state bank of India (SBI). The problem of the customer is they are not aware of the services provided by their bank. The study also force on the customer perception that how the banking services can be improved. In my study I have used both primary sources of data as well as secondary sources of data.
• The study has been conducted on behalf of ―STATE BANK OF INDIA.
• The study is confined to the Mumbai region.
• The study covers the service providers and users of ―STATE BANK OF INDIA.
• The study has put forward the Customers as well as acceptability behavior for the services.
• The scope of the study is to find out the ―Customer Satisfaction
Limitations of the Study:-
The study report consists of few limitations:-
• The report has been conducted within a limited time frame.
• The study is self financed.
• The study is limited to the customer of Mumbai only.
• Only selected Branches and Banks have been considered for the study.
• Samples were selected conveniently.
• The sample size does not represent the total population.
• The sample of size is limited to 30 only and the sample size may not represent whole market.
LITERATURE REVIEW:-
This presentation have the detailed analysis of the Indian banking sector, how it has evolved and reformes that have come gradually.It also has a classic case of merger of ICICI bank with BOM.
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The presentation was prepared on the topic State bank of India. It is the largest bank in our country and It was established in 1921 with the name Imperial Bank of India which was later changed to State Bank of India in 1955 under a separate SBI act. #State Bank of India
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Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
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State bank of india
1.
2. State bank of India is an Indian multinational, public
sector banking and financial services company. It is
a government-owned corporation with its headquarters
in Mumbai, Maharashtra.
State bank of India is largest of the big four banks of
India along with ICICI Bank , Bank of Baroda and Punjab
National Bank .
State bank of India is ranked no. 292 globally in fortune
global 500.
State bank of India is 29th most reputed company in the
world.
3.
4. The bank traces its ancestry to British India, through the Imperial
Bank of India, to the founding, in 1806, of the Bank of Calcutta,
making it the oldest commercial bank in the Indian
Subcontinent. Bank of Madras merged into the other two
"presidency banks" in British India, Bank of Calcutta and Bank of
Bombay, to form the Imperial Bank of India, which in turn became
the State Bank of India in 1956.
On 30 April 1955, State Bank of India changed its name from
Imperial Bank of India.
Imperial Bank of India was consist of Bank of Calcutta, Bank of
Bombay & Bank of Madras.
The Government of India nationalized the Imperial Bank of India
in 1955.
12. SBI has 14 local head offices and 57 Zonal Offices located
throughout the country.
SBI has about 26,000+ ATMs .
SBI has 21,500 branches, including branches that belong to
its associate banks.
SBI has 172 foreign offices in 37 countries across the globe.
SBI has subsidiary in Canada , Nigeria , Nepal, Moscow &
Shanghai.
13. 58%
17%
12%
7%
6%
Government of India Financial Institutions Foreign Institutions
General Public Others
Source : https://en.wikipedia.org/wiki/State_Bank_of_India#Listings_and_shareholding
14. State Bank of
Bikaner & Jaipur
State Bank of
Hyderabad
State Bank of
Mysore
State Bank of
Patiala
State Bank of
Travancore
15. SBI Capital Markets Ltd
SBI Funds Management Pvt Ltd
SBI Global Factors Ltd.
SBI Cards & Payments Services Pvt. Ltd. (SBICPSL)
SBI DFHI Ltd
SBI General Insurance Company Limited
SBI Pension Funds Pvt Ltd (SBIPFPL)
16.
17. Targeting & Segmentation
TARGETING
• Rural Population
• Middle Class
• High net individuals
SEGMENTATION
• Geographic- Tier-I, Tier –II, Tier-III, Rural &
Semi –urban Branches.
• Age :- 10-59, 60 & above
• Income- Marginal, Low, Middle, High
• Occupation- Unskilled Workers, Skilled workers, Shop
Owners, Businessmen.
22. Deposit Schemes
RTGS ( Real Time Gross Settlement ) , NEFT ( National Electronic Fund
Transfer) , IMPS ( Immediate Payment Service )
SBI QUICK – Missed Call Banking
State Bank Buddy – Mobile Wallet
ATM Cards
Internet Banking
Loans
SBI No Queue App FAQ
Green Remit Card
24. Strengths
Strong domestic
market position
sustaining reach and
customer confidence
Strong capital
position helping
pursue growth
initiatives
Weaknesses
Reduction in the
asset quality &
increasing non
performing assets
Susceptible to
political inventories
26. The State Bank of India (SBI) on July 1 Friday , 2016 , said that it will merge
its associated branches with parent branches.
The five associate banks of SBI have Indian market share around 5.30 per
cent in deposits and 5.33 per cent in advances at end of March 2016. Their
net profit was Rs 1, 368.7 crore at end of March 2016.
These five associate banks are - State Bank of Patiala, State Bank of
Mysore, State Bank of Hyderabad, State Bank of Jaipur and Bikaner and
State Bank of Mysore.