The document provides examples of objectives and key results (OKRs) for different roles within a company. It includes OKRs for roles such as Head of Marketing, PR/AR, Product Marketing, Customer Acquisitions/Lead Generation, and Brand. The OKRs follow the five pillars of Goal Science: connected, supported, adaptable, progress-based, and aspirational. Each OKR example states the goal and how it will be measured, following the format of "I will [objective] as measured by [key result]." The document is intended to provide guidance for setting OKRs.
May GLSA Mary Juetten Law Practice Management Key Performance Indicators Sim...Traklight.com
Small and Solo General Practice Attorneys need simple metrics to run their firms and create satisfied clients and profitable results. KPIs are trending but can be over complicated by technology. Keep it simple!
2013 opex ivan broodryk_measuring kpi rightIvan Broodryk
OPEXCON 2013, Measuring Right: Case Study: KPI's & Performance metrics to sustain change. Operational Excellence. KPIs and Performance metrics to sustain change. Choosing the right KPIs and Metrics for your transformation. Tracking your performance and adjusting accordingly to sustain change.
[Webinar] Stop Killing Time on Your Time Entry PolicyGabriela Isturiz
Creating a time entry policy can be a time-consuming undertaking, with research, endless meetings, and finding the right wording. Implementing and enforcing it can be an even bigger headache.
This first-of-its-kind policy management solution automates the entire process, from creation to sharing to enforcement. In this webinar, we will discuss:
• Why a time entry policy matters
• What should be part of your policy
• How uneven enforcement can hurt a firm
• Demo of iTimeKeep-Thrive
There's plenty of questions surrounding KPIs and Metrics. What is a KPI? What are KPIs used for? How do I develop KPIs? Who determines KPIs? How do I create a KPI? Which KPIs should I use? When should I use a KPI? Why should I review KPIs? How do I report on KPIs? Which companies use KPIs? KPIs vs Metrics vs Measures vs OKRs? This guide aims to answer all of that and give you resources for more information!
To view recording: https://youtu.be/GP7rtDLAYEg or watch the video at end of the slide
The Balanced Scorecard Institute and partner Informa Middle East invite you to participate in our upcoming complimentary webinar, ‘KPI Best Practices’, which will discuss the relationship between strategy execution and KPIs.
Developing meaningful KPIs to measure strategy execution is both an art and a science, involving a deep understanding of what to measure, how to measure, how to analyze performance information, how to report and clearly inform others regarding desired results and performance, and how to use the information to make better decisions.
This webinar introduces one of the main topics at our upcoming Saudi KPI for Business Strategy & Transformation workshop.
Join the Balanced Scorecard Institute's Howard Rohm, Co-Founder and President, and Suzy Nisbet, Senior Associate and Consultant, as they discuss developing strategic, operational, project, and organizational capacity KPIs, aligning KPIs to strategy, measuring intangible goals, streamlining measurement and reporting processes, and creating derivative KPIs for employees at all organizational levels.
Sharing best KPI practices from their worldwide client experience, this 40-minute webinar (followed by a 20-minute Q&A session) will provide the knowledge and insight to better understand the relationship between strategy and KPI's.
Webinar participants will learn how to:
• Improve managers' and employees' perception of the value and importance of measuring performance
• Lift the skill level of managers and employees in selecting meaningful measures and using those measures to make better informed decisions
• Use KPIs to build individual and collective accountability for results
This workshop will help you choose the key numbers that will help you identify problems early, and solve them fast.
If you get these numbers right, they will drive better financial results AND help you achieve your business goals.
How do we make the most out of a QBR that can define the tone of your customer relationships for the next 3 months? The key: delivering on what you have promised & demonstrate key value takeaways.
A critical guide to selecting metrics to define a data-driven customer success strategy. Here is the table of contents:
- Metrics are for Decisions
- The Nature of Metrics
- Metrics Can Be Difficult
- Customer Success Metrics
Customer Lifetime Value (CLV)
Customer Churn Rate
Net Promoter Score (NPS)
Customer Health Score
Support Ticket Volume
Customer Log-in Counts Customer Acquisition Cost (CAC)
Product Activity Score
CSM Subjective Score
Customer Newsletter CTR
Background Signals
May GLSA Mary Juetten Law Practice Management Key Performance Indicators Sim...Traklight.com
Small and Solo General Practice Attorneys need simple metrics to run their firms and create satisfied clients and profitable results. KPIs are trending but can be over complicated by technology. Keep it simple!
2013 opex ivan broodryk_measuring kpi rightIvan Broodryk
OPEXCON 2013, Measuring Right: Case Study: KPI's & Performance metrics to sustain change. Operational Excellence. KPIs and Performance metrics to sustain change. Choosing the right KPIs and Metrics for your transformation. Tracking your performance and adjusting accordingly to sustain change.
[Webinar] Stop Killing Time on Your Time Entry PolicyGabriela Isturiz
Creating a time entry policy can be a time-consuming undertaking, with research, endless meetings, and finding the right wording. Implementing and enforcing it can be an even bigger headache.
This first-of-its-kind policy management solution automates the entire process, from creation to sharing to enforcement. In this webinar, we will discuss:
• Why a time entry policy matters
• What should be part of your policy
• How uneven enforcement can hurt a firm
• Demo of iTimeKeep-Thrive
There's plenty of questions surrounding KPIs and Metrics. What is a KPI? What are KPIs used for? How do I develop KPIs? Who determines KPIs? How do I create a KPI? Which KPIs should I use? When should I use a KPI? Why should I review KPIs? How do I report on KPIs? Which companies use KPIs? KPIs vs Metrics vs Measures vs OKRs? This guide aims to answer all of that and give you resources for more information!
To view recording: https://youtu.be/GP7rtDLAYEg or watch the video at end of the slide
The Balanced Scorecard Institute and partner Informa Middle East invite you to participate in our upcoming complimentary webinar, ‘KPI Best Practices’, which will discuss the relationship between strategy execution and KPIs.
Developing meaningful KPIs to measure strategy execution is both an art and a science, involving a deep understanding of what to measure, how to measure, how to analyze performance information, how to report and clearly inform others regarding desired results and performance, and how to use the information to make better decisions.
This webinar introduces one of the main topics at our upcoming Saudi KPI for Business Strategy & Transformation workshop.
Join the Balanced Scorecard Institute's Howard Rohm, Co-Founder and President, and Suzy Nisbet, Senior Associate and Consultant, as they discuss developing strategic, operational, project, and organizational capacity KPIs, aligning KPIs to strategy, measuring intangible goals, streamlining measurement and reporting processes, and creating derivative KPIs for employees at all organizational levels.
Sharing best KPI practices from their worldwide client experience, this 40-minute webinar (followed by a 20-minute Q&A session) will provide the knowledge and insight to better understand the relationship between strategy and KPI's.
Webinar participants will learn how to:
• Improve managers' and employees' perception of the value and importance of measuring performance
• Lift the skill level of managers and employees in selecting meaningful measures and using those measures to make better informed decisions
• Use KPIs to build individual and collective accountability for results
This workshop will help you choose the key numbers that will help you identify problems early, and solve them fast.
If you get these numbers right, they will drive better financial results AND help you achieve your business goals.
How do we make the most out of a QBR that can define the tone of your customer relationships for the next 3 months? The key: delivering on what you have promised & demonstrate key value takeaways.
A critical guide to selecting metrics to define a data-driven customer success strategy. Here is the table of contents:
- Metrics are for Decisions
- The Nature of Metrics
- Metrics Can Be Difficult
- Customer Success Metrics
Customer Lifetime Value (CLV)
Customer Churn Rate
Net Promoter Score (NPS)
Customer Health Score
Support Ticket Volume
Customer Log-in Counts Customer Acquisition Cost (CAC)
Product Activity Score
CSM Subjective Score
Customer Newsletter CTR
Background Signals
A journey from a bad kpi to an excellent strategyAleksey Savkin
When I face a business challenge I'm trying to see the root of the problem. Having a quick-fix solution is fine, but what if a quick-fix solution is not possible unless fundamental issues are resolved. I see this often with KPIs. People ask to help with KPIs for this or for that, but the problem that they actually experience is a fundamental one - they have a vague strategy that is hard to follow.
Recently I had a conversation with Pablo, one of our Spain-based customers. His company is a leading national manufacturer and his question was about a KPI to help with the poor performance of their business. Our dialog was really insightful for both of us. Pablo sorted out things about strategy and KPIs; I was able to trace verbally the problem of a bad KPI back to its root - a poorly formulated strategy.
The result is not an article, but a dialog between me and Pablo. Together we completed a journey from a pointless KPI request to ideas about formulating a better strategy:
http://www.bscdesigner.com/a-journey-from-a-bad-kpi-to-an-excellent-strategy.htm
This template will help you codify your customer success strategy. You can read the blog post and download the template here: http://blog.preact.com/customer-success-strategy-template
From customer success metrics to the customer journey, and from the customers' critical path to your customer success team, this template enables you to present your vision to your executive team.
The Definitive Guide to Customer Success 2017Lincoln Murphy
The Customer Success movement has taken the SaaS industry by storm, even requiring an updated SaaS Business Model definition.
But what exactly is Customer Success? Is it an organizational mindset? Is it a corporate strategy? Is it a set of tactics designed to produce happy, successful customers that in turn creates success for you, the SaaS vendor?
The answer is... all of the above.
In this guide I've enumerated 17 key elements of Customer Success for SaaS companies. I hope it helps you reach your goals.
Key Performance Indicators (KPIs) should be used to understand performance and drive better decision-making. However, most companies struggle to find the vital few KPIs. Here is a list of the 25 top KPIs is use today.
The functional agenda for ENC Singapore PTE LLC. Details actionable items for the following areas of business:
1. Operations
2. Marketing
3. Sales
The overall objective is to streamline workflow, standardize procedures, and localize products and services for the Singapore market.
By embracing digital marketing and integrating it with offline communications, a company will demonstrate thought leadership, reinforce its position as a trusted advisor in the financial services community and fuel new client acquisition.
myMarketing Cafe offers integrated small business marketing in the digital era. Our team and expert contributors help business owners make connections that make a difference. We share our small business marketing expertise through a well-organized, in-depth library of content-driven marketing resources and trainings. We follow a pay-it-forward, netweaving business philosophy. Want to know more about that? Connect with us!
Measuring Marketing Success: Performance Metrics and ReportingPrintFleet
One of the biggest challenges for today’s marketers is measuring the success of their marketing initiatives. Your marketing strategy is a living document, which is why it’s important to set smart goals and regularly track the performance of your marketing activities against them. This data can be used to then adjust and refine your strategy to ensure you’re hitting key business objectives. In this presentation, we look at how to set smart marketing goals and track KPIs around email, social, blogs and websites, and lead generation. Learn best practices for tracking, measuring and reporting on your marketing campaigns today!
Adwords And PPC Consultants Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Adwords And PPC Consultants Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/3mHlobU
Becoming as quantitative as you are creative: How do you really put reality i...Gorkana
The second in a series of webinars hosted by Gorkana Group, AMEC and Booz Allen Hamilton delved deep into the practicalities of setting up a measurement programme that will analyse both the quantity and quality of media.
Alongside expert insight and practical case studies, the webinar covered:
o Setting up a measurement/return on engagement programme
o Obtaining buy-in from the c-suite
o Demonstrating evidence of value
Progressive companies give their employees healthy foods to snack on, so why don't we also give employees healthy mental breaks? Dan Kessler from Headspace, the leading digital service for guided meditation sessions and mindfulness training, discusses stress in the workplace and how science shows us that meditation can help. Presented at Goal Summit 2017.
At the intersection of business execution and innovative HR, how do you measure what matters? The BetterWorks CEO, Kris Duggan, kicked off Goal Summit 2017 by diving into the day's theme and unveiling new product and partner announcements.
After decades of attempts by thousands of companies to improve how managers give feedback, research still suggests that feedback does nothing – or even makes things worse. The session launches an extensive research project to finally transform the entire concept and implementation of "feedback." Prepare to be surprised, it turns out many things we've been told about feedback are wrong. Presented by Dr. David Rock, Director of the NeuroLeadership Institute, at Goal Summit 2017.
Fearless Accountability: Create Teams That Won't Let Each Other FailBetterWorks
Speaker, leadership coach and New York Times best-selling author Keith Ferrazzi shares his latest insights on how the highest-performing teams hold each other accountable and commit to providing candid feedback. Learn how to manage relationships with more purpose to foster fearless accountability in your organization. Presented at Goal Summit 2017.
How to Definitively, Completely, Utterly Eradicate Stress From Your LifeBetterWorks
Stress is a big factor in life for all levels of professionals, from beginning associate to long-time CEO. The major reason this is an unwelcome guest in our life is that we are grossly mistaken about WHY we feel stress, and therefore, the steps we take to reduce it are ineffective. Dr. Rao has a uniquely different perspective on why we feel stress. He will teach you to think differently about it, and as you learn and apply new mental models, stress will largely disappear from your life. Presented at Goal Summit 2017.
Accelerate Effectiveness: Why Can't We All Just Get Aligned?BetterWorks
What are the barriers that prevent teams from reaching their potential, and most importantly, how do the effective teams overcome them? Hear examples from Deloitte's research and experience working with thousands of teams to understand what makes effective teams tick. Presented by Deloitte's Catherine Parsons Dhamija and Brad Francis at Goal Summit 2017.
LinkedIn's former talent guru, Steve Cadigan, shares how to maintain a focus on culture as your company scales – plus what that can mean for the bottom line. Presented at Goal Summit 2017.
Goal Summit 2016: Getting HR a Seat at the TableBetterWorks
For many HR leaders, it's hard to imagine moving beyond reactive decision making to being able to focus on driving effective change. In this session from the BetterWorks Goal Summit 2016, you'll hear how Randy Knaflic, VP of People and Operations at Jawbone, has used data and innovative solutions to influence leadership at Google, SpaceX and Jawbone, plus learn how you can do the same.
Goal Summit 2016: Goals – The Missing Link Between Strategy and ExecutionBetterWorks
Goals have been a part of workplace DNA for decades, but only recently have organizations relied heavily on goal setting to align employees and remain agile. In this session from the BetterWorks Goal Summit 2016, you'll learn how goals can help make your company vision a reality from Don Sull, Senior Lecturer at MIT Sloan School of Management.
Goal Summit 2016: The New Organization – Different by DesignBetterWorks
Today's digital world has radically changed the way we work. In this research-based presentation at Goal Summit 2016, the Principal and Founder of Bersin by Deloitte, Josh Bersin, reveals the latest research on what makes "the new organization" thrive. Based on research among 7,000 organizations in 130 countries, he highlights why the new organization is a "network of teams" and how culture, leadership, transparency and new models of management are critical to business success.
Goal Summit 2016: How to be a Kickass Boss Without Losing Your Humanity or Cr...BetterWorks
Guidance — praise and criticism — is the key to being a good boss and building a great team. This interactive session from Goal Summit 2016 will help you understand why feedback is so hard, and how you can get better at giving it, getting it and encouraging it on your team. Presented by author and advisor to Twitter and Dropbox, Kim Malone Scott.
BetterWorks CEO Kris Duggan kicks of Goal Summit 2016 by diving into the day's theme: Build a Legacy. Find out what it takes to build a lasting legacy for your organization.
Curious what new features are coming to the BetterWorks platform in 2016 and beyond? Ciara Peter, Head of Product, and Steve Hackney, Solutions Engineering Lead, give an exclusive sneak peek of new product and platform updates at the Goal Summit 2016.
Goal Summit 2016: Insights From Peter DruckerBetterWorks
Hailed as "the man who invented management" and the father of MBO, Peter Drucker was one of the most influential business thinkers of all time. In this session from the BetterWorks Goal Summit 2016, Rick Wartzman, Senior Advisor at the Drucker Institute, shares how Drucker's teachings can be applied in today's competitive business environment.
Goal Summit 2016: The Science Behind Effective Teams at GoogleBetterWorks
Ever wonder what factors play into turning a group of individuals into an engaged, high-performing team? In this session from the BetterWorks Goal Summit 2016, Google's VP of People Operations Prasad Setty dives into Google’s best practices and recent research on the driving forces behind team effectiveness. You’ll walk away with practical applications and ideas for your own organization.
BetterWorks Goal Summit 2015: Avoid the Disconnect Between Strategy and Execu...BetterWorks
Learn how goals can help close the often neglected loop between setting a strategic plan and getting real results from VP of Business Analytics Product Group Rich Clayton's presentation at Goal Summit 2015.
BetterWorks Goal Summit 2015: Putting Goal Science into Practice with Alex Mo...BetterWorks
A look at the research behind Goal Science™ and how the BetterWorks enterprise goals platform works from Alex Moffit, BetterWorks Goal Scientist, and BetterWorks Product Lead Ciara Peter.
Goal Science Thinking™ is a set of goal principles that helps people set better goals, and pursue their goals more successfully. It builds on frameworks like SMART and enhances highly-effective processes like OKRs and MBOs.
The Guide to Objectives and Key Results (OKRs)BetterWorks
Objectives and Key Results is the goal setting framework used at companies like Google, LinkedIn, and Intel. John Doerr, partner at KPCB, passed on Objectives and Key Results to Google helping them grow from 50 to 50,000 people. This is the complete guide to OKRs, containing everything you need to know (even exclusive slides and examples from Doerr himself.)
Unleash the power of UK SEO with Brand Highlighters! Our guide delves into the unique search landscape of Britain, equipping you with targeted strategies to dominate UK search engine results. Discover local SEO tactics, keyword magic for UK audiences, and mobile optimization secrets. Get your website seen by the right people and propel your brand to the top of UK searches.
To learn more: https://brandhighlighters.co.uk/blog/top-seo-agencies-uk/
Top 3 Ways to Align Sales and Marketing Teams for Rapid GrowthDemandbase
In this session, Demandbase’s Stephanie Quinn, Sr. Director of Integrated and Digital Marketing, Devin Rosenberg, Director of Sales, and Kevin Rooney, Senior Director of Sales Development will share how sales and marketing shapes their day-to-day and what key areas are needed for true alignment.
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
Come learn how YOU can Animate and Illuminate the World with Generative AI's Explosive Power. Come sit in the driver's seat and learn to harness this great technology.
10 Video Ideas Any Business Can Make RIGHT NOW!
You'll never draw a blank again on what kind of video to make for your business. Go beyond the basic categories and truly reimagine a brand new advanced way to brainstorm video content creation. During this masterclass you'll be challenged to think creatively and outside of the box and view your videos through lenses you may have never thought of previously. It's guaranteed that you'll leave with more than 10 video ideas, but I like to under-promise and over-deliver. Don't miss this session.
Key Takeaways:
How to use the Video Matrix
How to use additional "Lenses"
Where to source original video ideas
For too many years marketing and sales have operated in silos...while in some forward thinking companies, the two organizations work together to drive new opportunity development and revenue. This session will explore the lessons learned in that beautiful dance that can occur when marketing and sales work together...to drive new opportunity development, account expansion and customer satisfaction.
No, this is not a conversation about MQLs and SQLs. Instead we will focus on a framework that allows the two organizations to drive company success together.
Short video marketing has sweeped the nation and is the fastest way to build an online brand on social media in 2024. In this session you will learn:- What is short video marketing- Which platforms work best for your business- Content strategies that are on brand for your business- How to sell organically without paying for ads.
In this presentation, Danny Leibrandt explains the impact of AI on SEO and what Google has been doing about it. Learn how to take your SEO game to the next level and win over Google with his new strategy anyone can use. Get actionable steps to rank your name, your business, and your clients on Google - the right way.
Key Takeaways:
1. Real content is king
2. Find ways to show EEAT
3. Repurpose across all platforms
The session includes a brief history of the evolution of search before diving into the roles technology, content, and links play in developing a powerful SEO strategy in a world of Generative AI and social search. Discover how to optimize for TikTok searches, Google's Gemini, and Search Generative Experience while developing a powerful arsenal of tools and templates to help maximize the effectiveness of your SEO initiatives.
Key Takeaways:
Understand how search engines work
Be able to find out where your users search
Know what is required for each discipline of SEO
Feel confident creating an SEO Plan
Confidently measure SEO performance
Core Web Vitals SEO Workshop - improve your performance [pdf]Peter Mead
Core Web Vitals to improve your website performance for better SEO results with CWV.
CWV Topics include:
- Understanding the latest Core Web Vitals including the significance of LCP, INP and CLS + their impact on SEO
- Optimisation techniques from our experts on how to improve your CWV on platforms like WordPress and WP Engine
- The impact of user experience and SEO
In this presentation, Danny Leibrandt explains the impact of AI on SEO and what Google has been doing about it. Learn how to take your SEO game to the next level and win over Google with his new strategy anyone can use. Get actionable steps to rank your name, your business, and your clients on Google - the right way.
Key Takeaways:
1. Real content is king
2. Find ways to show EEAT
3. Repurpose across all platforms
Search Engine Marketing - Competitor and Keyword researchETMARK ACADEMY
Over 2 Trillion searches are made per day in Google search, which means there are more than 2 Trillion visits happening across the websites of the world wide web.
People search various questions, phrases or words. But some words and phrases are searched
more often than others.
For example, the words, ‘running shoes’ are searched more often than ‘best road running
shoes for men’
These words or phrases which people use to search on Google are called Keywords.
Some keywords are searched more often than others. Number of times a keyword is searched
for in a month is called keyword volume.
Some keywords have more relevant results than others. For the phrase “running shoes” we
get more than 80M relevant results, whereas for “best road running shoes for men” we get
only 8.
The former keyword ‘running shoes’ has way more competition from popular websites to
new and small blogs, whereas the latter keyword doesn’t have that much competition. This
search competition for a keyword is called search difficulty of a keyword or keyword
difficulty.
In other words, if the keyword difficulty is ‘low’ or ‘easy’, there won’t be any competition
and if you target such keywords on your site, you can easily rank on the front page of Google.
Some keywords are searched for, just to know or to learn some information about something,
that’s their search intention. For example, “What shoe size should I choose?” or “How to pick
the right shoe size?”
These keywords which are searched just to know about stuff are called informational
keywords. Typically people who are searching this type of keywords are top of a Conversion
funnel.
Conversion funnel is the journey that search visitors go through on their way to an email
subscription or a premium subscription to the services you offer or a purchase of products
you sell or recommend using your referral link.
For some buyers, research is the most important part when they have to buy a product.
Depending on that, their journey either widens or narrows down. These types of buyers are
Researchers and they spend more time with informational keywords.
Conversion is the action you want from your search visitors. Number of conversions that you
get for every 100 search visitors is called Conversion rate.
People who are at different stages of a conversion funnel use different types of keywords.
When most people in the industry talk about online or digital reputation management, what they're really saying is Google search and PPC. And it's usually reactive, left dealing with the aftermath of negative information published somewhere online. That's outdated. It leaves executives, organizations and other high-profile individuals at a high risk of a digital reputation attack that spans channels and tactics. But the tools needed to safeguard against an attack are more cybersecurity-oriented than most marketing and communications professionals can manage. Business leaders Leaders grasp the importance; 83% of executives place reputation in their top five areas of risk, yet only 23% are confident in their ability to address it. To succeed in 2024 and beyond, you need to turn online reputation on its axis and think like an attacker.\
Key Takeaways:
- New framework for examining and safeguarding an online reputation
- Tools and techniques to keep you a step ahead
- Practical examples that demonstrate when to act, how to act and how to recover
5 big bets to drive growth in 2024 without one additional marketing dollar AND how to adapt to the biggest shifting eCommerce trend- AI.
1) Romance Your Customers - Retention
2) ‘Alternative’ Lead Gen - Advocacy
3) The Beautiful Basics - Conversion Rate Optimization
4) Land that Bottom Line - Profitability
5) Roll the Dice - New Business Models
2. 2BetterWorks | hello@betterworks.com
In today’s fast-paced workplace, having an accurate measure of
progress towards your goals is critical for knowing what you’ve done,
how you’re doing and what you have to do next. Measurable OKRs
not only keep teams aligned and individuals accountable, but also
lead to higher performance within the company.
Think of this through the lens of fitness wearables: Fitbit users take
43% more steps than non-Fitbit users. Why? Turns out that just
making goal data and progress available to an individual and their
peers is motivational for doing more.
Different jobs call for vastly different types of goals, so we’ve
created specific OKR examples for major roles within Engineering.
At BetterWorks, we believe setting good OKRs is easy if you start
with the five Goal Science™ pillars: connected, supported, adaptable,
progress-based and aspirational. As you’ll see, the OKR examples we
provide follow these pillars to ensure that your team’s goals are on
the path to success.
To make these examples even more valuable, we’ve divided them
into two categories: objectives and key results. The examples are
not intended to be complete packages of objectives and key results.
Instead, you can choose which cross section of examples is best for
you, or simply use our examples as a guide as you begin setting OKRs.
Chairman of Kleiner Perkins (and BetterWorks board member), John
Doerr, believes that there are three words that make or break goals:
“as measured by”. So a simple rubric for good OKRs is as follows:
I will ________ as measured by ____________.
3. 3BetterWorks | hello@betterworks.com
Ensure that company meets
revenue goal
• Execute 5 targeted customer acquisition campaigns
• Generate $50M in pipeline by end of Q1
• Acquire 1000 qualified leads or customers by end of Q1
• Create and deliver collateral for specific verticals (e.g.
manufacturing or retail) by February 20
• Convene series of 3 meetings with head of sales by Feb 1,
and align on Q2 targets by end of Feb
Solidify brand and position as
market leader
• Ensure product 3.0’s GTM launch plan and deliverables are
executed by launch day
• Create a unified comms calendar across content, social,
press and launch activities by end of Q1
• Hire a new branding agency by end of Q1
• Set up 3 analyst briefings and manage analyst requests and
submissions by end of Q1
• Get 15 media placements and 10 speaking opportunities by
end of Q1
Head of Marketing
ROLE
GOAL AS MEASURED BY
Drive awareness through
PR activities
• Publish 20 press pieces by end of Q1
• Host 2 media dinners with key industry influencers by end of Q1
• Secure a speaking spot for our CEO at TED
• Place 20 bylines or contributed posts by Q1
• Reach out to 5 publications by end of Q1 about Series D round
on March 25th
PR / AR
ROLE
GOAL AS MEASURED BY
4. 4BetterWorks | hello@betterworks.com
Drive an epic launch for
product v3.0
• Get 10,000 page impressions/downloads within first month
of launch
• Ensure customers, partners and distributors have necessary
FAQs and training by Feb 15th
• Finalize messaging and competitive positioning by Jan 31st
• Secure pricing, discounting, legal and trademark approvals
by Jan 31st
• Enable sales and services team by creating demo videos,
datasheet and support marketing assets by Feb 15th
• Create one customer case study or 3 testimonials
supporting the product v3.0 value propositions by Feb 15th
Product Marketing
ROLE
GOAL AS MEASURED BY
Increase cadence and
improve quality of release
communications
• Announce new partnerships and minor-product releases each
month, rather than quarter
• Hold first ever “VIP” advanced-release webinar on March 9th
• Create a plan with program management on upcoming product
milestones by Jan 31st
• Hold bi-weekly release meetings for any employees interested, with
the first meeting happening Jan 22nd
• Reach out to 10 individuals from our top 10 accounts to prepare for
release process overhaul in Q2
• Establish a separate feedback process for beta customers by end of Q1
Maintain location in
Gartner Magic Quadrant
• Set up quarterly analyst briefings with top 10 analysts by end of Q1
• Feature an analyst from Gartner/Forrester alongside our CEO at the
company event on Feb 27th
• Apply submissions at 5 analyst summits by Feb 28th
• Provide all the product and technical information required for magic
quadrant submissions
• Host an internal training session on the best ways to leverage
analyst assets by Feb 28th
GOAL AS MEASURED BY
5. 5BetterWorks | hello@betterworks.com
Acquire 4500 leads (or signups)
by end of Q1
• Launch 3 targeted online campaigns to achieve 1000 leads by end of Q1
• Launch 4 new nurture and email marketing campaigns to achieve
500 leads by end of Q1
• Deliver 1000 leads through direct mail campaigns by end of Q1
• Maintain website mobile signups through SEO optimization to
deliver 1000 inbound leads by end of Q1
• Sponsor 3 events and host 10 user meetups to drive 1000 leads by
end of Q1
• Add 30,000 new contacts in marketing database by Jan 31st
Create a 2015 customer
acquisition plan
• Get budget approval from finance department by Feb 15th
• Finalize LTV/CALC values to scale cost per lead campaigns by Jan 21st
• Ensure lead scoring and criteria is in place along with software
infrastructure by Jan 21st
• Provide vendors with clear guidance on process, budgets, goals and
lead guarantees by Jan 31st
• Set up executive alignment kickoff meetings with Sales, Product and
Services departments by Feb 27th
• Create an acquisition model based on prior campaign performance
and conversion by Feb 15th
Customer Acquisitions / Lead Generation
ROLE
GOAL AS MEASURED BY
6. 6BetterWorks | hello@betterworks.com
Improve brand score in
North America
Support cross-functional
organizations and vendors
• Increase brand score by 5% from prior year by end of Q1
• Deploy an awareness survey in North America by Jan 31st
• Update tagline and company homepage to reflect new brand voice
and look with responsive design by end of Q1
• Evaluate 10 agencies and short listing 3 for the end of the year media
campaign by end of Q1
• Publish 20 blog posts and launch 3 Twitter contests by end of Q1
• Target 5 metros with offline campaigns including airport take-over,
billboards and taxi-top advertising by end of Q1
• Provide necessary design assets and editorials for 10 Tier 1, 20 Tier 2
and 30 Tier 3 projects by end of Q1
• Create brand guidelines for internal as well as for partner and
vendors by Feb 9th
• Hire 2 world class art directors and 3 producers by end of Q1
• Roll out new corporate video and brochure by end of Q1
• Provide necessary design and materials to support Q1 company
earnings call on Jan 27th
Brand
ROLE
GOAL AS MEASURED BY