The document discusses strategies for enhancing inclusion and diversity in virtual environments, based on 20 years of research in behavioral transformation. It emphasizes the importance of relational and collaborative behaviors for effective onboarding and the necessity of adapting managerial roles to focus on coaching rather than traditional hierarchy. A call to action encourages companies to assess their relational dynamics through the porosity index.

1. Not a speech
Keith Ferrazzi | @ferrazzi
Start of a dialog
moving to
ACTION

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New Peoples Rules for
In a Virtual World
Accelerating Inclusion for
Diversity
University of Yoi:
Self-Directed Learning
High-Return Practices
for Onboarding
• 20 Years of Study
• Relational and Collaborative Focus
• Field Testing, Consulting, and Coaching with
Hundreds of Fortune 1000 Clients
We have made behavioral
transformation a science

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We can’t solve our problems
with approaches at the same
level that created them.
- A. Einstein
Silos Matrix Future of Work

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Before After

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The Rules
of the Game

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Know How:
Doing
70 20 10
Teaching
Coaching

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FOCUS ON
Highest Return
Behaviors:
Relational
and Collaborative
X
X
X
X
X
Y
Y
Y
Y
Y
P
P
P
P
P

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Porosity
Trust:
Relationships Matter
Structural Professional
Personal

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CALL TO ACTION
Have your
company take the
Porosity Index

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Executive Teams
Who needs
to change?
Sales & Account
Management
Managers and
Employees
Functional
Interdependencies
Execute Teams

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Transform Managers
to Coaches 5 Archetypes
The Developer The Accelerator The Collaborator The Formal The Facilitator

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WHO ARE
YOUR
LIFELINES?