What are the barriers that prevent teams from reaching their potential, and most importantly, how do the effective teams overcome them? Hear examples from Deloitte's research and experience working with thousands of teams to understand what makes effective teams tick. Presented by Deloitte's Catherine Parsons Dhamija and Brad Francis at Goal Summit 2017.

1. Why Can’t We All
Just Get Along Aligned?
Catherine Parsons Dhamija
Brad Francis

2. When meeting with your
direct reports you are
reminded how busy they are,
yet they often miss their
most important targets.
Raise your hand if…

3. You receive conflicting
messages from leaders,
none of which align to the
organization’s vision or
strategy
Raise your hand if…

4. You frequently go to
meetings where there is no
clear agenda or objective
and there are no clear
outcomes
???
Raise your hand if…

5. How do I shift my team’s mindset from
doing to leading; moving away from
firefighting to starting to be proactive
How do I empower my team to take
ownership over outcomes so that they
stop coming back to me for input on every
little decision?
Why is it that no matter how meetings,
conference calls, or off-sites I hold, my leadership
team continues to move in different directions ?

6. The most important projects
across your organization are
generally delivered on-time
and drive business case
benefits
Raise your hand if…

7. Candid feedbackis
embraced within your
organization and is
foundational in how your
team operates
Raise your hand if…

8. Your team regularly conducts
checkpoints on how the team
is functioning -
essentially at the same rate
you checkpoint on financial
and project results
Raise your hand if…

9. How do I shift my team’s mindset from
doing to leading; moving away from
firefighting to starting to be proactive
How do I empower my team to take
ownership over outcomes so that they
stop coming back to me for input on every
little decision?
Why is it that no matter how meetings,
conference calls, or off-sites I hold, my leadership
team continues to move in different directions ?

10. Closing Slide

11. Buy-in &
Commitment

12. How do I shift my team’s
mindset from firefighting
to being proactive?
How do I empower
my team to take
ownership over
outcomes?
Why does my team leave
conversations and continue
to move in different
directions?

13. Aligned Teams
WIN

15. WHAT HOW

17. 5 Pro-Tips
Commit to a shared perspective
Clarify how teams and individuals
contribute to the big picture
Focus on outcomes rather than activities
Use candor to fuel accountability
Put in the hard work; effectiveness does
not just happen!
1
2
3
4
5

18. How do I shift my team’s mindset from
doing to leading; moving away from
firefighting to starting to be proactive
How do I empower my team to take
ownership over outcomes so that they
stop coming back to me for input on every
little decision?
Why is it that no matter how meetings,
conference calls, or off-sites I hold, my leadership
team continues to move in different directions ?

21. Companies are
2x more likely
to reach their goals when all levels of the organization are
aligned and committed to success
Pustkowski, R., Scott, J., & Tesvic, J., (2014). Why Implementation Matters. McKinsey & Company.

22. 5 Pro-Tips
Commit to a shared perspective
Clarify how teams and individuals
contribute to the big picture
Focus on outcomes rather than activities
Use candor to fuel accountability
Put in the hard work; effectiveness does
not just happen!
1
2
3
4
5

23. How do I shift my team’s mindset from
doing to leading; moving away from
firefighting to starting to be proactive
How do I empower my team to take
ownership over outcomes so that they
stop coming back to me for input on every
little decision?
Why is it that no matter how meetings,
conference calls, or off-sites I hold, my leadership
team continues to move in different directions ?

24. Closing Slide

25. 5 Pro-Tips
Commit to a shared perspective
Clarify how teams and individuals
contribute to the big picture
Focus on outcomes rather than activities
Use candor to fuel accountability
Put in the hard work; effectiveness does
not just happen!
1
2
3
4
5

27. $37 billion wasted
every year because employees
do not fully understand their jobs
Cognisco., (2008) $37 Billion: Counting the Cost of Employee Misunderstanding. International Data Corporation

28. How do I shift my team’s mindset from
doing to leading; moving away from
firefighting to starting to be proactive
How do I empower my team to take
ownership over outcomes so that they
stop coming back to me for input on every
little decision?
Why is it that no matter how meetings,
conference calls, or off-sites I hold, my leadership
team continues to move in different directions ?

29. Three Sections with Icons
Subhead goes here
You enter your first meeting and recognize that there is no clear agenda, there are
no defined objectives, and thus there are no clear outcomes

30. 5 Pro-Tips
Commit to a shared perspective
Clarify how teams and individuals
contribute to the big picture
Focus on outcomes rather than activities
Use candor to fuel accountability
Put in the hard work; effectiveness does
not just happen!
1
2
3
4
5

31. 3 Ways to Drive the Shift:
1. Every meeting needs to have clear
objectives and an agenda
2. Minimize distractions coming from
the left, right, and center
3. Give people the ability to say “NO”

32. How do I shift my team’s mindset from
doing to leading; moving away from
firefighting to starting to be proactive
How do I empower my team to take
ownership over outcomes so that they
stop coming back to me for input on every
little decision?
Why is it that no matter how meetings,
conference calls, or off-sites I hold, my leadership
team continues to move in different directions ?

33. The hallmark of a healthy creative culture
is that its people feel free to share ideas,
opinions, and criticisms. Lack of candor, if
unchecked, ultimately leads to
dysfunctional environments
- Ed Catmull, President of Pixar

34. 5 Pro-Tips
Commit to a shared perspective
Clarify how teams and individuals
contribute to the big picture
Focus on outcomes rather than activities
Use candor to fuel accountability
Put in the hard work; effectiveness does
not just happen!
1
2
3
4
5

35. Closing Slide
CANDOR

36. Creating an Environment
Conducive to Candor
3. Reward and recognize a healthy
challenge of ideas
2. Be inquisitive rather than defensive of
ideas in direct conflict with your own
1. Invite all team members to contribute
their ideas and perspectives

37. How do I shift my team’s mindset from
doing to leading; moving away from
firefighting to starting to be proactive
How do I empower my team to take
ownership over outcomes so that they
stop coming back to me for input on every
little decision?
Why is it that no matter how meetings,
conference calls, or off-sites I hold, my leadership
team continues to move in different directions ?

38. 5 Pro-Tips
Commit to a shared perspective
Clarify how teams and individuals
contribute to the big picture
Focus on outcomes rather than activities
Use candor to fuel accountability
Put in the hard work; effectiveness does
not just happen!
1
2
3
4
5

39. Closing Slide

40. 5 Pro-Tips
Commit to a shared perspective
Clarify how teams and individuals
contribute to the big picture
Focus on outcomes rather than activities
Use candor to fuel accountability
Put in the hard work; effectiveness does
not just happen!
1
2
3
4
5

41. All members of an effective team:
Articulate the organization’s vision and direction
clearly and consistently
Understand how what they do fits into the big picture
Courageously push back on non-valued add activities
Call each other out in an honest yet professional manner
Dedicate time and energy to team improvements
1
2
3
4
5

43. Catherine Parsons Dhamija
Partner, Managerial Design™
Deloitte Canada
cparsonsdhamija@deloitte.ca
+1-416-775-7246
Brad Francis
Senior Manager, Managerial Design™
Deloitte Canada
brfrancis@deloitte.ca
+1-416-643-8352