3. ReAson of KPI - needs for your job
• We are in a new economic paradigm – characterized by
speed, innovation, short cycle times, quality and customer
satisfaction
• So, need measurement system that showcase your job
impact on company business performance
(Brian E. Becker, Mark A. Huselid, Dave Ulrich – The HR
Scorecard Linking People, Strategy and Performance, 2000)
5. KPI Definition based on Wikipedia:
• KPI is a type of performance measurement.
• KPIs evaluate the success of an organization or of a particular activity
(such as projects, programs, products and other initiative) in which it
engages.
• Success of an organization will depends on success of people who
involve in the activity.
THUS
• People should have their own KPI to support successfull of
organization.
• Each person should have individual KPI.
6. KPI mE45u2EmEn7
KPI Measurement:
• Quantity (amount, percentage, increament of amount or
percentage)
• Quality (zero defect, no mistake)
• Deadline (time limitation, amount of job limitation)
• Things that should be done (activities accomplishment)
7. KPI mE45u2EmEn7 RESULTS
KPI Measurement 235UL7S:
• C4N compare employees performance in same level
position
• C4N be as input for Superior or Management to decide for
bonus, promotion or other rewards
SO, IF YOU WOULD LIKE TO BE PROMOTED TO NEXT
LEVEL, YOU HAVE TO SHOWCASE YOUR
PERFORMANCE USING
KPI MEASUREMENT RESULTS
8. LET’S sHoWcAsE your performance,BECAUSE
probably:
WITH SHOWCASE WITHOUT SHOWCASE
9.
10. Do you have KPI in your job now? YES
Are the KPIs having the targets? YES
If you have KPI in your job:
Ensure that quantity amount required will achieve
Ensure that quality requirement will achieve
Ensure that deadline requirement will achieve
Ensure that the things should be done will accomplish
AND, SHOW CASE TO YOUR SUPERIOR / MANAGEMENT BY REGULAR REPORT,
DISCUSSION, CONSULTATION
11. Do you have KPI in your job now? YES
Are the KPIs having the targets? NO
If you have KPI with NO targets in your job:
Think about quantity amount that should be achieved
Think about quality requirement that should be achieved
Think about deadline requirement that should be achieved
Think about the things should be accomplished
AND, DISCUSS WITH YOUR SUPERIOR / MANAGEMENT AND GET THEIR
APPROVAL
THEN, SHOW CASE THE TARGET RESULTS TO YOUR SUPERIOR /
MANAGEMENT BY REGULAR REPORT, DISCUSSION, CONSULTATION
12. Do you have KPI in your job now? NO
If you have NO KPI in your job:
Think about quantity amount that should be achieved
Think about quality requirement that should be achieved
Think about deadline requirement that should be achieved
Think about the things should be accomplished
AND, DISCUSS WITH YOUR SUPERIOR / MANAGEMENT AND GET THEIR
APPROVAL
THEN, SHOW CASE THE TARGET RESULTS TO YOUR SUPERIOR /
MANAGEMENT BY REGULAR REPORT, DISCUSSION, CONSULTATION
13.
14. KPI mE45u2EmEn7
KPI Measurement:
• Quantity (amount, percentage, increament of amount or
percentage)
• Quality (zero defect, no mistake)
• Deadline (time limitation, amount of job limitation)
• Things that should be done (activities accomplishment)
15. Examples
QUANTITY
• Number of sales should be achieved in one month
• Number of products should be produced in one day
QUALITY
• Number of defect in products
• Number of complaints from customers who buy products from sales person
DEADLINE OR DURATION
• Schedule of action plan, when the activities should be done
• Duration of time for doing specific activities
THINGS THAT SHOULD BE DONE
• Activities that should be done
16. KPI for Sales
• Job: Sales of products
KPI:
• Increase sales amount of products by 20% from year 2017,
within one year, from January to December 2018
• Increase number of customers by 10% from year 2017, within
one year, from January to December 2018
• Decrease number of complaints by 5% from year 2017, within
one year, from January to December 2018
• Increase the frequent of customer visits by 10% from year
2017, within one year, from January to December 2018
• Improve the sales activities by adding less than 3 activities as
required by end of December 2018
EXAMPLES
17. Would like to have more
examples?
YOU CAN VISIT MANY WEBSITE, SUCH AS:
HTTPS://KPIDASHBOARDS.COM
WOULD LIKE TO DISCUSS FOR FREE?
Contact:
Vera Rachmayati
Email: verarachmayati@gmail.com
Linkedin: https://www.linkedin.com/in/vera-rachmayati-82201124
085814907478 (Call, SMS, WA)