This document provides tips and guidance for effectively giving and receiving feedback. It discusses that feedback is important to help people improve, check that desired results are achieved, and get others' opinions. It then outlines five tips for providing feedback, including doing so at an appropriate moment, using objective language, stating the impact of behavior, making a suggestion for improvement, and checking for understanding. The "sandwich method" of putting negative feedback between two positive comments is also described. The document stresses the importance of receiving feedback well by not being defensive and being open to feedback even if you don't agree. It proposes doing an activity where participants practice giving feedback to each other using the tips learned.

3. Section name
Delivery Method
Why is it
important?
Why do we give feedback? ask for input
- to help people improve
- to check the desired result has been achieved
- to get others opinions
Slide 2: How do we give feedback so it is most effective?
5 tips and sandwich method (write on cards and stick up?)
flipchart
Tip 1: Appropriate moment
explain and discuss
cards
Tips for good
feedback
FACI
Cora
Date
30th November
Session objective/ Goals To share the importance of giving and receiving feedback and
explain effective methods of giving it
Expected outcomes
Delegates will understand why feedback is important and how to use
it in training
Needed materials and
flipchart
logistics
Tip 2: Objective Language
same
- negative lang. will seem judgemental
- be specific
Tip 3: State impact of the behaviour:
same
- this will help them understand how it is wrong and how to
change it
- put it in context and help them to empathise with the audience
Tip 4: Make a suggestion
same
- how can they change, give them concrete advice or a starting
point
- direct them to a person, place or resource that can help
- share a personal experience
Tip 5: Check for understanding
same
- ask/ answer questions
- clarify the reasons for feedback
- tell them when you can see an improvement
Sandwich method: put negative filling between two slices of
same
positive bread
this will make the person receiving the feedback feel like
they’ve done a good job but they will also know where they need
to improve
-
Flow
Why is it important?
Receiving
feedback
Slide 3: but its not just important to give feedback well, it’s
important to take it well
- don’t be defensive
- don’t make excuses
- be able to take the feedback even if you don’t agree
as we have seen, people aren’t giving feedback for the sake of
it, they are trying to help you improve so you should listen to
what they say
Using it
Activity: Feedback my feedback
spoken
- support FACI gives a small presentation/ talks about
something (with some faults) and then asks group for feedback
- they have to give feedback using what they’ve learnt
- then repeat with a member of the group
ideas for topics (don’t need to be serious):
- why I love … e.g. cheese
- if I had a million pounds I would...
5
Tips for good feedback 15
Receiving feedback
5
Using it
30
Summary
5
Positive
Expected
Unexpected
EBI - even better if
BIO - behaviour, impact, outcome
analysing behaviour
impact on me
outcome in the future - change
Time
Result
Negative
- know you’re good at it
- often get this feedback
- how can you use this to help
others?
- best kind of feedback!
- didn’t know it before
- could mean you have improved
something that was negative before
- analyse why you were surprised
- know you’re not good at it
- what have you already done to try and
get better?
- what more can you do to improve
- most beneficial in terms of
improvement
- do you understand why you got it?
- what info do you need to improve
- build confidence
- how can you use it to your
advantage in future
- responding to it will have the most
impact
- find out why and make a change