This document discusses the goals and challenges of growing a program called the Global Internship Program (GIP). The objectives are to understand the current reality of GIP and identify next steps to improve it. GIP aims to provide unique, cross-cultural professional experiences for youth but faces challenges including poor sales capacity, long delivery processes, and retaining customers. The document proposes solutions such as improving recruitment and training of sellers, streamlining processes, managing expectations, and ensuring the right products are matched to the right markets. It emphasizes that achieving ambitious growth targets for GIP will require focused actions and commitments from the team.

1. GROWING THROUGH ACTIONS
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TOOL BOX 1
FUNCTIONAL GIP

2. GROWING THROUGH ACTIONS
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Objectives:
• Understand GIP Reality
• What are the next steps to
improve GIP

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What is our current
reality?

4. GROWING THROUGH ACTIONS
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2015 Ambition - GIP
4344

5. GROWING THROUGH ACTIONS
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2015 Ambition - GCDP
1009 1037 1251 1801
4769
8665
12500
18500
22500
30000
38000
2005 Y 2006 Y 2007 Y 2008 Y 2009 Y 2010 Y 2011 Y 2012 Y 2013 Y 2014 Y 2015 Y
15154

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2015 Ambition - GCDP
GIP
GCDP

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What is the next steps for 2012-2013?
GIP: Growth
Strategy
GCDP:
Scale Management
Strategy
We can do More
And Better

8. GROWING THROUGH ACTIONS
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Next Step
GIP
GCDP

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What is the value
proposition of GIP?

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GIP Provides:
Unique Experiences
around the world

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GIP Provides:
Unique impact
around the world

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Youth
Unemployment
40%

13. GROWING THROUGH ACTIONS

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GIP Value Proposition:
…opportunity for a young person to develop
entrepreneurial and responsible
leadership by living a cross-cultural
professional development experience.

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What is our currently
Reality?

16. GROWING THROUGH ACTIONS
4500
5500
7000
9000
13000
17000
0
2000
4000
6000
8000
10000
12000
14000
16000
18000
2007 2008 2009 2010 2011 2012 2013 2014 2015
GIP Re / 2015 Goals

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720
GIP Experiences

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Do you believe WE can
achieve?

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It is not easy, but we
have to GROW
THROUGH ACTIONS

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How WE are going to
deliver that?

21. GROWING THROUGH ACTIONS
Quality of
Product
Poor
Capacity of
Sales
Long
Delivery
Process
Retention
of
Customers
• GIP TN rate from Raise to Match: 80%
• GIP EP rate from Raise to Match: 50%
TN Ra to Ma:
• 1 month 29%
• 2 months 54%
EP Ra to Ma:
25% 1 month
Our Bottlenecks of GIP Growth
Wrong
Product
+ Wrong
Customers

22. GROWING THROUGH ACTIONS
How WE are going to
solve that in our LC?

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Poor
Capacity of
Sales
• Recruitment of sellers
• Trainning of sellers
• And…. Actions – SELL
• NCST
How?

24. GROWING THROUGH ACTIONS
Long
Delivery
Process
• Professionalism
How?
• Very Clear Processes
• Fast Responding
• Process Optimization
(CRM, Podio, Start)
• Professionalism

25. GROWING THROUGH ACTIONS
Retention
of
Customers
• DELIVER
• Right Expectations
• Follow Up
• NPS
How?

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Wrong
Product
+ Wrong
Customers
• Expectations Alignment
• Supply and Demand
Management
• Sell the right product to the
right Market
• IT Challenge & iGIP Raising
How?

27. GROWING THROUGH ACTIONS

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 Current State
 Value Proposition
 Bottlenecks
 How to overcome it
We Already know:

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WE JUST NEED
3000
ACTIONS

30. GROWING THROUGH ACTIONS
I believe in
720 GIP