How to get your employees to use your SaaS solutions. We also discuss our new integration with the team collaboration tool Slack, making user on-boarding easier for your organization.

1. How to get your employees to use your SaaS solutions
Software adoption

2. Index
The problem of adoption
3 recommendations for employee adoption
Case study: ITM Platform Teambot
Activation of ITM Platform Teambot
Functionalities

3. The problem of adoption

4. General diagnosis
The problem of adopting Enterprise software:
Users:
• Do not use prescribed solutions
• Use alternative solutions (IT shadowing)
CTO ≠ user
72% of CTOs consider adoption is the 1st success factor
for the implementation of SaaS
Sandhill
43% of CTOs recognize the threat IT Shadowing
Forrester
80% of users abandon enterprise mobile apps after a
single use
Boston International
Some statistics

5. General diagnosis
“All friction creates disenchantment and excuses
for abandonment”
The demise of software
adoption

6. 3 recommendations

7. Recommendation 1: User-centrism
The theorem of user-centrism
users = customers
UX research = success
employees = users
Artist:Albert Ruiz Villar

8. Recommendation 1: User-Centrism
To ensure the use of a solution, focus on end users:
• Who are they?
• How are they different from you and from each other?
• What do they need to do their work and what do they actually ask?
• What are their actual usage patterns and how do they differ from what the new way?
Methodologies worth a shot:
• Focus groups
• Ethnography
• EX Journey mapping

9. The Employer eXperience Hypothesis
(EXH)
The product
The solution
The behavior
The benefit
describe the SaaS solution of your choice
How will the product be a fix
describe the process
describe the expected benefits

10. Recomendation 2: Simplicity
• State your EXH
• Test with a small group
• Track and document friction:
• Obstacles
• Advantages
• Frustrations
• Focus on incremental improvements
• Gradually expand to the rest of the organization
Simplicity

11. The simplicity mantra
“No solution will solve every problem.
Simple solutions are easier to adopt and generate
fewer problems in the long run.”
Recomendation 2: Simplicity

12. Recomendation 3
Targeted Integration
Instead of forcing users to move to a new environment, adding new
layers of complexity and friction:
Go to the environment where the user already is.
Precautions:
• Striking a balance between integration and simplicity
• Discard the panacea of complete integration
• Respect existing workflows

13. Case study:
ITM Platform Teambot

14. ITM Platform Teambot
Project and Portfolio
Management
Team communication

15. Slack for collaboration
Searchable Log of All Communication and Knowledge
How is information organized?
• Teams>Channels
• Direct messages

16. Slack for collaboration
Searchable Log of All Communication and Knowledge
Why does Slack stand out?
• Easy to use
• Comfortable
• Less formal
High adoption rate
Low dropout rate
 Centralized information
 Effective communication
 Tangible

17. Slack for Project Management
Tips:
• Create one channel per project
• Create posts at the start of each project
• Pin important messages
• Add constraints to informal reporting
Slack’s “Slack for Project management” guide

18. • Program and portfolio management
• Agile and classic projects
• Resource management
• Costs and Revenue
• Risk management
• Integrated with JIRA,
Slack, Zappier
ITM Platform: functionalities

19. ITM Platform Teambot
Value to team members:
• Recall tasks and projects
• Report hours
• Status
• Add comments
ITM Platform Teambot is the ITM Platform app on Slack

20. The Teambot EXH
The product
The solution
The behavior
The benefit
ITM Platform Teambot
Increase daily use of ITM Platform for Project
reporting
Reporting actions from Slack – no login!
+ ROI for SaaS investments

21. Advantages of ITM Platform Teambot
Trigger all user actions by simply typing the /itmplatform command family
BENEFITS
• Visibility of responsibilities
• Saving time and processes
• ITM Platform projects are linked with Slack
• Synergies with other apps
• Balance between formal and informal reporting processes

22. Activation of ITM Platform Teambot

23. Connection process for non-customers
1. Create team on Slack.com
2. Go to the Teambot page in the Slack directory
3. Click on ‘visit site’
4. Subscribe with ITM Platform
5. Follow the authorization process
Note:
Emails on the Slack team must match with ITM Platform users.

24. Functionalities

25. 1. Recall assignments
Click for the animation

26. 2. Report task hours
Click for the animation

27. 3. Progress
Click for the animation

28. 4. Comunication
Click for the animation

29. 5. Help & Support
Help
Function: Command instructions
Syntax: /itmplatform help
Support
Function: Send feedback to our
team
Syntax: /itmplatform feedback

30. Get the latest ITM Platform news and articles directly from:
itmplatform.com/en/blog/
Follow us on social media for more updates
…or visit our website at: itmplatform.com/en

31. References
Articles and presentations
Employee Experience Journey Mapping Workshop
http://www.slideshare.net/DesigningCX/employee-experience-journey-mapping-workshop-slides
ITM Platform Teambot, or how to put users in focus
https://www.itmplatform.com/en/blog/itm-platform-teambot-or-how-to-put-users-in-focus/
5 reasons why you should use Slack in your office
https://www.itmplatform.com/en/blog/5-reasons-you-should-be-using-slack-for-team-collaboration/
Slack for Project Management
https://get.slack.help/hc/en-us/articles/218130338-Slack-for-project-management
ITM Platform Teambot
Listing on the Slack app directory
https://itmplatform.slack.com/apps/A2T8A5GHM-itm-platform-teambot
Teambot trial
https://www.itmplatform.com/en/landing-pages/itm-teambot-a-slack-integration/
Activation Instructions
https://helpcenter.itmplatform.com/hc/en-us/articles/212540289
Commands tutorial
https://helpcenter.itmplatform.com/hc/en-us/articles/213514709