Laura Mangold is an inside sales and customer service professional with over 20 years of experience in customer-focused roles. She has a proven track record of exceeding sales goals and providing excellent customer service. Currently, she works as an Inside Sales Manager at Smiths Connectors, where she manages account relationships and responds to customer inquiries. Previously, she held roles in product management, customer service, and inventory management. She has a bachelor's degree in business management and is a member of the Society for Human Resource Management.

1. LAURA MANGOLD
4906 NW 60th
St. • Kansas City, MO 64151 • 816-589-5566 • lm70@sbcglobal.net
INSIDE SALES/CUSTOMER SERVICE SPECIALIST
Customer-focused professional with extensive experience exceeding aggressive sales quotas and performance
metrics in fast-paced business environments. Articulate communicator skilled in building and strengthening
strategic relationships to increase revenue and advance company objectives. Continually focused on fostering
positive customer experiences through responsive communications and product expertise. Key skills:
 Strategic Sales Processes  Inventory/Cost Control
 Business Operations  Team Training & Leadership
 Customer Service  Issue Resolution
 Relationship Building  Communications
PR O F E S S I O N A L EX P E R I E N C E
INSIDE SALES, March 2015 – Present
Smiths Connectors, Kansas City, KS
Manage all aspects of individual account representation in an assigned territory. Communicate customer
requirements, expectations and needs to the entire Internal Business Unit. Receive, process and respond to all
incoming account orders, inquiries and complaints, stock check, pricing authority, coordinate all quotations and
negotiate blanket contracts with accounts, directors and representatives. Provide solutions to customer shortages,
shipping discrepancies, cancellations and methods of payments. Proficient in Outlook, Word, PowerPoint, Excel
and Sales Force.
PRODUCT MANAGER/CUSTOMER SERVICE REPRESENTATIVE, August 2006-February 2015
CCP Composites US LLC. Kansas City, MO
Plan, coordinate and evaluate projects across Operations, R&D, Quality and Sales aimed at enhancing products,
product development and operations. International experience in processing requests, working with brokers,
logistics, pricing and various other departments to ensure product quality and delivery for end-customers.
Develop product literature and sales tools. Proficient in AS400, Outlook, Word, PowerPoint, Excel, and Sales Force.
Key Contributions
• Member of Diversity Committee
• Safety Team Member / First Aid Responder
• Represent CCP at Regional Conferences
• Lead on developing electronic order system
• Develop and conduct internal product knowledge seminars
• Coordinate New Product Development across Internal and External Customers
• Work with different operational sites throughout the United States and Globally
• Maintain / Develop and Enhance Customer Relations
• Consistently exceed goals by motivating and interacting with individual and team members
STOREROOM CLERK, 2006
Ball Corp., Kansas City, MO
Received, organized and maintained incoming inventory and performed cycle counts. Assessed operational
efficiencies and provided recommendations for improvement to management.
Key Contributions
• Successfully resolved complex issues related to shipments, parts and invoices

2. CUSTOMER SERVICE SPECIALIST, 2005
Saf-T-Glove, Inc., Kansas City, MO
Processed customer quotes, samples and orders, continually ensuring positive experiences. Executed
administrative support duties, including answering/directing phone calls, billing and inventory control.
Key Contributions
• Delivered elite customer service and communications
EA R L Y CA R E E R SU C C E S S
INSIDE SALES REPRESENTATIVE, 1997-2004
Electro Wire, Inc., Wood Dale, IL
COMMERCIAL COORDINATOR, 1992-1997
Leviton Manufacturing Co., Inc./American Insulated Wire Corp., Bensenville, IL
ED U C A T I O N & TR A I N I N G
BS, Business Management, 2010, Park University, Parkville, MO
AA, General Business, 2001, College of DuPage, Glen Ellyn, IL
Society for Human Resource Management, Member, 2013
CO M M U N I T Y WO R K
Volunteer, 2010-Present, Friends of Parkville Animal Shelter, Parkville, MO
PR O F E S S I O N A L R E F E R E N C E S
Matt Swenson, VP of Marketing & Product Management
CCP Composites
Liberty, MO
(816)-516-4387
Note: Matt was my boss at CCP Composites for three years.
Gary Wilde, Account Manager
CCP Composites
West Bend, WI
(262)-909-3071
Note: Gary was a fellow co-worker at CCP Composites for nine years.