Portia Fountain has over 10 years of experience in customer service and operations management. She currently works as an Acting Quality Specialist and Customer Service Representative at General Dynamics Information Technology, where she provides knowledgeable responses to customer inquiries and ensures compliance with privacy policies. Previously, she was a Supervisor at Hattiesburg Country Club, overseeing food and beverage operations and special events. She also has experience as a Customer Service Representative at Walmart.com. Fountain is pursuing a Biology degree at the University of Southern Mississippi and holds several healthcare and marketplace customer service certifications.
Pedagogical design for honors study abroad and beyond Beata Jones
We present a framework for design of learning activities within a context of an honors study abroad program. Translating into practice the fundamental principles of honors learning, such as challenge, learner autonomy, and being part of a community of learners, incorporating structured PRISM pedagogy (Williams, 2014), Fink’s (2003) guidelines for course design for significant learning experiences, and rigorous outcome assessment (AAC&U, 2010), the presenters developed a detailed curriculum design process that can be translated to any discipline and any honors classroom. A showcase of a student ePortfolio capturing the study abroad learning and competence development accompanies the presentation.
Ponencia de Dña. Beatriz Navarro, Directora de Marketing y Comunicación, FNAC - Los nuevos retos a los que nos enfrentamos con los consumidores actuales - en el 11º Foro Profesional de Marketing y Ventas para Entidades Financieras y Aseguradoras #MKTefa organizado por ditrendia
A 45min presentation given at the 'Getting published in Nature's Scientific Data journal', hosted by the University of Cambridge Research Data Management team (www.data.cam.ac.uk). Presented on Monday 11th January 2016.
La implementación de “cosecha y siembra de agua “como una práctica efectiva de un buen manejo de los recursos naturales partiendo de un principio de desarrollo desde las propias capacidades y potencialidades de los actores locales en donde el intercambio de saberes y la participación social son pilares fundamentales en la implementación de esta alternativa.
Con la única finalidad de tener una mejor utilización y aprovechamiento sustentable del recurso que provoca la vida “EL AGUA”
1. 120 ELLIS DRIVE APT #3• HATTIESBURG, MS 39401
PHONE (601)543-7470 • E-MAIL: PORTIAFOUNTAIN@GMAIL.COM
PORTIA FOUNTAIN
PROFESSIONAL PROFILE
Highly organized analytical professional with superior goal setting, decision-making, and problem solving
skills. Solid reputation for having positive impact on both internal and external support and overall
productivity. Keeps pace with changes in various industries and evolving needs. Strong ability to identify,
develop and sustain a network of people and other resources for tasks. Able to execute strategic initiatives in a
methodical approach.
PROFESSIONAL EXPERIENCE
September 2013 - Present General Dynamics Information Technology – Hattiesburg,
MS
Acting Quality Specialist/Customer Service Representative
▪ Provide knowledgeable responses to telephone inquiries in a courteous and professional manner
▪ Adhere to GDIT’s Culture of Responsibility policies as they relate to protecting personally
identifiable information
▪ Meet/exceed departmental goals on a daily/monthly basis
▪ Maintain appropriate documentation of phone inquiries or correspondence tasks
▪ Acquired dual training in Medicare and Marketplace customer service
▪ Appointed as a Certified Acting Quality Specialist in CCO and Marketplace new hire nesting
mentor
June 2005 – April 2011 Hattiesburg Country Club – Hattiesburg,
MS
Supervisor
▪ Oversaw food, beverage, dining and catering operations for the country club
▪ Hired, trained and supervised staff
▪ Assisted with wedding planning, banquets and other catering events to ensure the events were
successful
▪ Created special promotions to promote sales
▪ Managed and assisted with completing food requests in a prompt and accurate manner
August 2007 – February 2008 Walmart.com – Hattiesburg,
MS
Customer Service Representative
▪ Provided accurate information regarding customer orders
▪ Assisted with gift care inquires and activations
▪ Processed return orders and corrected orders that were incorrect
EDUCATION
2012 - Present University of Southern Mississippi Hattiesburg,
MS
▪ Major: Biology
CERTIFICATIONS
▪ Marketplace Certified
2. ▪ Medicare Certified
▪ Marketplace Internal Support Group Certified
▪ Tier 2 Certified
ADDITIONAL SKILLS & COMPETENCIES
▪ Microsoft Word ▪ PowerPoint ▪ Excel
▪ Access ▪ Adobe ▪ Outlook