Sharman Eminger is seeking a customer service position with a history of assisting clients with technology issues, answering questions, resolving disputes, and educating customers. She has over 20 years of experience in customer service roles for various companies, including Atos, Farmers Insurance, GES, and Ford Motor Credit. Eminger is proficient in computer programs, an excellent communicator, and is trusted to multi-task and train new employees. She aims to finish her behavioral science degree at ENMU.

1. Sharman Eminger
523 S. Roosevelt Road P Portales, New Mexico 88130
575-693-0293
SharmanEminger@gmail.com
Objective
Highly focused and dependable Customer Service Representative, with a superb record of
customer service for a variety of institutions. Adept at multitasking and prioritizing in a
high-pressure work environment. Excellent communicator in high pressure and crisis
situations.
Experience
Atos
3000 7th
Street
Clovis, NM 88101
Advanced Service Technology
September 2014- present
• Assisting Clients with diagnosing and correcting issues with
their software and hardware computer systems.
• Triaging and dispatching calls to appropriate departments and
agents.
• Educating customers on how to prevent future computer
problems and helping them how to increase efficiency.
• Resolving customer disputes and situations.
Farmers Insurance Matt
Matlock Agency
3213 N Prince St
Clovis, NM 88101
Marketing Specialist/ Customer
Service
August 2013-2014
• Calling perspective customers, introducing them to Farmer's
Insurance, and the agency.
• Answering phones, Taking payments, helping quote new
policies.
• Helping clients understand their billing, answering account
questions.
• Finding new marketing plans, and putting them into action.
GES
Las Vegas, Nevada 89118
Lead Generation Specialist
/Customer Service
2007-2013
• Support sales, calling clients, inquiring needs and helping them
to acquire custom exhibits and services for their trade-show.
Quickly resolving customer disputes/challenges. Answering calls,
assisting clients with their inquiries, Tasked to train new
employees.
• Employee of the month December 2011
Ford Motor Credit
LasVegas, Nevada
Client Service Specialist
2002-2007
• Provided Customer Support and help with clients’ accounts 30-
90 days delinquent and helping them with multiple options to
bring their accounts current. Liaison between clients and multiple
departments to successfully bring accounts up to date.
• Helped to train new employees on my team, to help them
acclimate to the computer systems and phones.
• Organized an employee support group, and several philanthropic
activities. Recognized for organizing care support, and letter
writing campaign for our troops inAfghanistan.
Education • University of Nevada Las Vegas / CCSN
Las Vegas, Nevada
General studies with a major in Behavioral Science. (Looking to
finish this degree at ENMU)

2. Qualifications • Customer Service professional with over 20 years of
experience.
• Proficient in multiple computer programs.
• Excellent verbal and written communication skills.
• Trustworthy, dependable and loyal employee.
• Self starter with the ability to multi-task.