Daren Wilbur has over 15 years of experience in customer service roles in the restaurant and construction industries, including as a track shop technician, wellhead technician, various managerial positions, and most recently as a laid off track shop technician. He has excellent communication, relationship building, and problem solving skills as well as a strong safety record based on his training in WHIMIS, forklift operation, crane operation, and other areas. The document provides Daren's contact information, work history highlighting his customer service accomplishments, education and training, and references available upon request.

1. DAREN WILBUR
18 Andrew Crescent, St.Albert
780-940-3874
darenwilbur@hotmail.com
HIGHLIGHT OF QUALIFICATIONS
• Excellent interpersonal, communication and relationship building skills. Listens
attentively, communicates persuasively and follows through diligently
• Very charismatic with over the top customer service skills- Outstanding performance
on secret shopper reports
• Recognized for ability to quickly establish rapport with customers, up-sell products
and build a loyal clientele.
• Excellent organization and time management skills
• Strong attention to detail- photographic memory
• Highly motivated, career driven, big picture thinker, problem solver
• Professional, dedicated, team player
WORK EXPERIENCE
Track shop technician -Finning Canada, June 2007- February 2015 (laid off) Edmonton
• Responsible for building and repairing all tracks
• Washed tracks in wash-bay as required
• Complete job as per work order and assess priority level
• Ensure shop inventory is fully stocked
• Consult with salesmen and equipment owners to ensure their needs are being met
• Operate equipment such as forklift, overhead crane,10,000 pound press,and other
impact tools
Wellhead technician and Vac Truck Operator -Vetco Grey and Formula Powell Trucking. 2005- 2007
Grande Prairie
• Built and tested wellheads before they were installed in the field.
• Delivered wellheads to location when required
• Worked with assigned partners to operate vac truck at various locations
Shift Manager/ Banquet server -Pantry Restaurant, 2004-2005 Edmonton
• Reviewed resumes and conducted interviews
• Facilitated orientation sessions
• Assisted with employee scheduling, payroll and monitoring labour costs and
productivity
• Trained and mentored new employees
• Responsible for consulting with clients and ensuring their function was set up,
organized and executed above and beyond their expectations
• Performed opening and closing duties including employee cash outs
• Worked collaboratively with front and back of house staff to ensure excellent customer
service.

2. Bar manager - Chateau Louis, 2002-2004 Edmonton
Handle the setup, service and daily operations of bar serving a diverse clientele. Enter orders into POS system;
prepare daily sales reports for management; conduct monthly inventory; and perform heavy cash handling and
reconciliation functions.
Sales Accomplishments:
• Earned consistent commendations for exemplary service delivery (average of 100
guests per shift). Regularly singled out on comment cards for "going above and beyond expectations"
and "providing outstanding service and attention to guests."
• Recognized for ability to quickly establish rapport with customers, up-sell products
and build a loyal clientele.
• Selected and streamlined bar products based on analysis of consumption and sales,
resulting in superior inventory and selection for guests.
• Managed the upkeep of the bar including monitoring and ordering the liquor inventory
Supervisor/ Server - Boston Pizza, 2000-2002 St. Albert
• Trained and mentored employees
• Assisted employees as required and interacted with restaurant guests in a friendly
manner
• Responsible for opening and closing duties
• Responsible for employee scheduling and ensured that all employees were providing
excellent customer service to guests.
• Conducted monthly inventory reports
Banquet Server- Chateau Lake Louis, 1998-2000, Lake Louise
Served food and beverages at a luxury, historic hotel. Anticipated and met guests' needs while working
efficiently in a fast-paced environment.
Sales Accomplishments:
• Consistently achieved highest per-night sales averages (out of 10+ servers) by up-
selling orders and suggesting add-ons/extras to meals.
• Proved the ability to multitask, handle crowds of up to 350 people, resolve customer
issues and excelwithin a demanding, high-volume setting.
• Developed floor plans used for large private parties. Outcomes included faster service,
improved efficiency and enhanced guest satisfaction.
EDUCATION ANDTRAINING
• Respect in the workplace 2014
• WHIMIS 2014

3. • Forklift 2012
• Crane and rigging 2012
• Safe driving 2006
• Confined space 2006
• First aid 2006
High School Diploma - 1996 Riverview High- New Brunswick.
REFERENCES
Scott Campbell- Lead Hand, Finning 780-691-2247
Trevor Larkee- Owner/Operator Pantry and GM of Boston Pizza- 780-893-8433
Travis Berthiaume -Personal Reference- 780-903-4463