April R. Smith is seeking new employment and provides a summary of her qualifications and experience. She has over 15 years of experience in customer service, operations, and food service roles. Her skills include excellent customer service, communication, teamwork, computer proficiency, and food preparation/safety compliance. Most recently, she worked for 15 years as an Operations Representative providing customer support and account services at HSBC Bank. She also has experience as a manager overseeing all daily operations at Zip's Pizzeria, including food preparation, customer service, cleaning, and cash handling.

1. April R. Smith
294 Bird Avenue • Front • Buffalo, New York 14213 • (716) 830-3371
aprilsmithfun@gmail.com
SUMMARY OF QUALIFICATIONS
Offering extensive, diverse experience in various fields of employment
• Dedicated to providing quality customer service
• Ability to listen, communicate effectively and quickly establish rapport
• Able to maintain confidentiality
• Enjoys contributing to a team effort and creating a positive work environment
• Computer skills: Microsoft Word, Excel, Power Point, In-House software, Internet, E-Mail
SUMMARY OF KEY SKILLS
Operations Representative/Customer Service
• Performed various general office duties including filing, data entry, mail duties, operated
telephone system, greeted visitors in a timely manner
• Mailed out customer statements, provided support to customers
• Provided superior customer service
• Examined and verified check images and made sure they matched statement
• Provided assistance to accounting department in paying invoices
Manager/Customer Service/Cook/Prep Cook/Kitchen Helper/Inventory/Cashier/Delivery Driver
• Accountable for all day to day operations, including opening and closing
• Shopped, prepared, cooked and served various foods using approved processes and procedures
according to dietary guidelines
• Greeted customers, took orders, responded to inquiries in a professional manner
• Accountable for cleaning, disinfecting and sanitizing all designated areas
• Insure proper temperature of ovens, grills, fryers
• Recorded temperature of food and food storage areas, such as refrigerators and freezers
• Cleaned and inspected galley equipment, kitchen appliances, and work areas to ensure
cleanliness and functional operation
• Insure proper inventory of necessary supplies to insure smooth operations
• Safely operated industrial washer/dryers, washed pots and pans by hand
• Provided superior customer service
• Assisted customers with all monetary transactions
• Transported foods to locations in a timely and safe manner
• Inspected vehicle daily to insure proper operations
• Compliance with all safety and traffic rules and regulations
• Maintained a clean, safe and orderly work environment
EXPERIENCE
HSBC Bank USA, Buffalo, New York (10/2000-10/2015)
Operations Representative/Customer Service
OTHER RELEVANT EXPERIENCE
Zip’s Pizzeria, Manager/Customer Service/Cook/Prep Cook/Inventory/Cashier/Delivery Driver
The Board of Education-Buffalo Schools, Cook/Kitchen Helper/Server/Cashier
EDUCATION
Lafayette High School, High School Diploma