Ibm cloud forum managing heterogenousclouds_final
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The document discusses managing heterogeneous environments including both physical and virtual infrastructure, platforms, and applications from various vendors. It outlines the key capabilities needed in an operational support system for a cloud platform, including configuration management, service automation management, virtualization management, provisioning, monitoring, asset management, request management, service level management, image lifecycle management, performance management, and incident/problem management. It also discusses requirements for self-service portals, service catalogs, automated provisioning, topology creation and deployment, platform/virtualization management, usage metering and accounting, multi-tenancy, security, standards, migration, hybrid cloud management and integration between on-premise and off-premise systems and applications.
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Ibm cloud forum managing heterogenousclouds_final
- 2. Managing Heterogeneous Environments Bowman Hall Director, Cloud Computing Client Engagements
- 3. Agenda Service Management Heterogeneous Environments Business Outcomes In Action + = .
- 4. Taxonomy It’s a hybrid world …and includes more than just applications Managing Heterogeneous Environments RFID Tracking Smart Vehicles Smart Phones Security Voice Storage Mainframe Network System Server Smart Aircraft Smart Buildings Smart Video Smart Meters Smart POS GPS Tracking Applications Infrastructure Platforms
- 5. Taxonomy AUTOMATION Physical Virtual Private Cloud Public Cloud Managing Heterogeneous Environments RFID Tracking Smart Vehicles Smart Phones Security Voice Storage Mainframe Network System Server Smart Aircraft Smart Buildings Smart Video Smart Meters Smart POS GPS Tracking CONTROL VISIBILITY
- 6. Agenda Service Management Heterogeneous Environments Business Outcomes In Action + = .
- 7. Cloud Service Provider Common Cloud Management Platform Service Business Manager Service Operations Manager Cloud Services BSS Business Support System OSS Operational Support System Service Transition Manager Service Security Manager Security & Resiliency Virtualized Infrastructure – Server, Storage, Network, Facilities User Interface Cloud Service Consumer Partner Clouds Customer In-house IT Consumer Administrator Consumer Business Manager Consumer End user API Software-as-a-Service Platform-as-as-Service Infrastructure-as-a-Service Business-Process-as-a-Service Metering, Analytics & Reporting Service Provider Portal Cloud Service Developer Developer Service Development Tools Service Definition Tools Image Creation Tools Configuration Mgmt Offering Mgmt Order Mgmt Accounting & Billing Customer Mgmt Entitlements Contract Mgmt SLA Reporting Pricing & Rating Peering & Settlement Subscriber Mgmt Service Offering Catalog Invoicing Service Automation Management Virtualization Mgmt Provisioning Monitoring & Event Management IT Asset & License Management Service Request Management IT Service Level Management Image Lifecycle Management Capacity & Performance Management Incident, Problem & Change Management Service Development Portal API Service Delivery Portal Service Delivery Catalog Service Templates
- 10. Typical Cloud Use Case Scenario 2. Integrate with service desk and IT asset management processes 4. Integrate with advanced storage area network (SAN) and network pools 8. Collect, analyze, Report and bill based on Service usage and costs 9. Visualize and align the Service with business objectives and service levels 10. Manage supported Service Level Agreements (SLAs) Service = Software, Platform, Infrastructure (i.e. Composite Application, Physical / Virtual OS, Middleware, Network, Storage Not in all cases will all steps exist in a client engagement 1. Request Service 3. Provision Service 6. Monitor the Service to detect bottlenecks and potential problems; generate alerts 5. Discover the Service; track configuration and changes to the Service 7. Real-time management and consolidation of events associated with Business Service Cloud Services BSS OSS Common Cloud Management Platform
- 19. Requirement #9 – Open Standards Security Industry Verticals SLMLA Network Storage API Management Virtualization Standards address inhibitors to cloud adoption including security, vendor lock-in and portability. Recognize that cloud standards are emerging throughout the market, within IT and other industries. Standards should be open, have long term stewardship, have code to back them, and be widely adopted. Standards Taxonomy Types of Standards SaaS PaaS IaaS Enterprise Across Vendors within a cloud Cloud to Enterprise Within an Enterprise Cross - Cloud Source: Cloud Computing Use Case Group www.cloudusecases.org
- 20. Requirement #10 - Migration and Quality of Service Management Reduced Costs and Increased Flexibility App1 App2 App3 Pattern 1 Pattern 2 Virtualized Traditional Standardized Images and Patterned Deployment Shared Middleware Platform Services (increased reuse) Shared Virtualized Hardware Shared Virtualized Hardware Shared Virtualized Hardware DB2 8 MySQL DB2 9 DB2 8 WebLogic X DB2 9 WAS 5 WAS 5 WAS 6 WAS 6 Shared Database Service Shared Application Service App1 App2 App3 Leverage shared services App1 App2 App3 Shared, virtualized hardware results in Capex savings; shared middleware services results in Opex savings DB2 9 DB2 9 WAS 6 WAS 6 “ Pattern ” deployment (but independent stacks)… Shared Messaging Service DB2 9 DB2 9 WAS 6 WAS 6 DB2 9 WAS 6
- 21. On-premise business applications & information Enterprise Infrastructure & Private Cloud Application Integration, Monitoring Events, Identity and Security, Workload Management Public Cloud [SaaS, IBM Cloud, other Public Cloud] Off-premise shared services Off-premise business applications & information Governance Management Integration Security Private shared services Requirement #11 – Connect, manage and secure hybrid clouds Workflow Manage the process for approval of usage Provisioning Automate provisioning of resources Monitoring Provide visibility of performance of virtual machines Metering and rating Track usage of resources
- 22. Agenda Service Management Heterogeneous Environments Business Outcomes In Action + = .
- 23. Heterogeneous Environments Demand Integration Private Clouds (Custom) Public Clouds (SaaS) Packaged Applications Integration is Critical in a Hybrid World Home-grown Applications
- 24. WebSphere Cast Iron Cloud integration Connect Your Cloud and On-Premise Applications in Days
- 27. Shared under NDA DataPower XS40 Security Gateway Cast Iron Cloud Integration Tivoli Cast Iron Hybrid Cloud Solution - Monitoring Client wishes to begin monitoring and managing off-premise resources using their existing Tivoli ITM installation: Tivoli Cast Iron HCS Public Cloud – Infrastructure and Applications “ On Premise” Data Center Value : Client gains visibility into their off-premise “cloud” infrastructure to the same using the same UI as those on premise. Tivoli Monitoring Monitoring Plug In Amazon Secure Cloud Connector
- 28. Shared under NDA DataPower XS40 Security Gateway Tivoli Cast Iron Hybrid Cloud Solution - Provisioning Client wants to be able to create, manage, and tear down server resources used on IaaS vendors. Public Cloud – Infrastructure and Applications “ On Premise” Data Center Value : Single point of control for the provisioning and management of on and off - premise resources from TSAM UI. Tivoli Service Automation Manager Governance and Provisioning Plug In Amazon Cast Iron Cloud Integration Tivoli Cast Iron HCS Secure Cloud Connector
- 29. Shared under NDA DataPower XS40 Security Gateway Cast Iron Cloud Integration Tivoli Cast Iron Hybrid Cloud Solution – Workload Governance Client wants to leverage off-premise resources using their existing on-premise workload optimization installation Tivoli Cast Iron HCS Public Cloud – Infrastructure and Applications “ On Premise” Data Center Value : Client can react dynamically to system load changes and exploit elasticity of public cloud. Tivoli Monitoring Monitoring Plug In Amazon Secure Cloud Connector Tivoli Service Automation Manager Governance and Provisioning Plug In
- 30. Agenda Service Management Heterogeneous Environments Business Outcomes In Action + = .
- 31. Proven: Integrate in Days Shared under NDA Cloud Offering Customer Scenario Duration Sales Cloud – SAP 360 Degree Customer View 10 Days Custom Cloud - PeopleSoft Billing and Invoice Integration 8 Days Sales Cloud & Chatter – SAP Customer and Sales Order Integration 14 Days Netsuite, CRM Opportunity to order sync 20 Days Oracle CRM On Demand, EBS Real-time order and invoice visibility 10 Days Sales Cloud, Service Cloud, Force.com - Jeeves Order to Shipment 21 Days Private Cloud
- 32. Agenda Service Management Heterogeneous Environments Business Outcomes In Action + = .
Editor's Notes
- An easy to use self service portal is a key component of any cloud computing platform. ISDM delivers an robust self service portal that allows end users to request the services they need. The portal leverages the service catalog to determine the list of available services. The portal also drives the reservation of compute, storage and networking resources from the virtualized pool of resources that ISDM provides. This gives customers control over the services they need and also allows IT to quickly recover resources when they are no longer needed. The self service portal relys on automated provisioning to make it all work.
- The service catalog is where the cloud services are stored and it also stores the information needed to provision the requested services. This allows the end user to simply request the services they need without having to understand any of complexities involved in delivering the service. The entire process of requesting the service, getting the request approved and provisioning the service is tracked in the service catalog. The service catalog makes IT more responsive to their customers, improves the consistency of the services and improves deliver times of the services. Transition line: A key part of making the whole process work is the ability to automate the provisioning process.
- Tivoli Provisioning Manager can help enable data centers to execute changes within the IT infrastructure more quickly, reliably and securely. Servers can be configured and provisioned from bare-metal through applications and maintained against standard hardware, software and security configurations. Computing resources can be deployed to meet current needs and then redeployed or repurposed as changes in demand occur. With prebuilt or custom automation workflows, users can better manage IT resources and automate a broad array of tasks for data center environments. One can fully automate custom procedures that may require additional configuration changes to network, storage or virtual server resources. Transition line: To make using provisioning even easier pre-packaged automation scripts are available or you can create your own.
- Virtualization provides the ability to easily move workloads and to optimize server utilization. To gain the benefits of virtualization requires a service management capability that fully supports virtualized environments. First you need to have an understanding of the virtual environment and the relationship between the virtual and physical resources so that when virtual server are trending toward a problem, you know what physical systems are involved. Then you must have the capability to dynamically adjust virtual workloads to maintain service levels and insure resources are being used effectively.
- As such, there is a need to connect the Cloud applications with their existing on-premise applications to optimize performance, increase sales productivity and maximize resources and investments.
- The complexity of today’s application integration needs and the limitations of current solutions are precisely why Cast Iron developed WebSphere Cast Iron Cloud integration. This platform was designed to meet the specific needs of connecting your cloud applications, on-premise applications and any hybrid environment between the two. It can connect one-to-one or scale to connect one-to-many application end-points, providing a platform to effectively and rapidly consolidate and manage the application functionality in your enterprise regardless of how it was deployed. What makes WebSphere Cast Iron Cloud integration stand out from the three previous integration options mentioned are that it is complete, proven and trusted. Let’s go into a bit more detail on why being complete, proven and trusted makes WebSphere Cast Iron Cloud integration unique as well as the preferred option for organizations seeking to integrate their applications.
- A few quick examples of our proven success integrating applications which are relevant to your particular scenario: We see a number of organizations which had the need to connect their CRM system, in this case SFDC to various back-end ERP systems. I’d like to highlight the duration of these projects; as we can see, these large organizations, in many cases spanning multiple geographies, were able to accomplish enterprise application integration in just days. And as we can see, once they were able to successfully integrate the initial systems for their project, they were able Cast Iron for point-to-point integration, they were able to subsequently use it as a platform for additional projects, given the reusability and template-based architecture we spoke about.