As cloud services deployment matures in the enterprise, the emphasis has moved from deploying infrastructure as a service towards a model of delivering business services in a “SaaS-like” manner. How can organizations succeed in building hybrid technology models which effectively leverage AWS to deliver business services transparently to customers? In this presentation, we will discuss how use AWS and CSC to develop business services starting with hybrid IT, moving toward robust test and development strategies for enterprise applications, and finally providing a true “SaaS-like” experience for business users and customers alike. Craig Stires, Head of Big Data and Analytics, Amazon Web Services, APAC Dan Angelucci, Chief Technology Officer - Asia, Middle East and Africa, CSC

1. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Daniel Angelucci
CSC CTO – AMEA
29 April 2016
Leveraging Hybrid IT for More
Robust Business Services

2. Hybrid Architectures: A User Perspective
Private
Cloud
Public Cloud
Services
Public Cloud
Infrastructure
 Business users expect to
consume services from multiple
providers seamlessly
 Components from these providers
must work in concert in order to
meet business service
requirements

3. Risk of Hybrid IT Services
#Incidents/Requests
Resolved
% of SLA Target Resolution Time
First Call Resolution
100%
Resolved out
of SLA

4. Risk of Hybrid IT Services
#Incidents/Requests
Resolved
% of SLA Target Resolution Time
First Call Resolution
100%
Resolved out
of SLA
The risk of
hybrid
architectures
represents
real,
productive
time lost for
employees
and
stakeholders

5. Risk of Hybrid IT Services
#Incidents/Requests
Resolved
% of SLA Target Resolution Time
First Call Resolution
100%
Resolved out
of SLA
The
opportunity
from hybrid
architectures
is to achieve
increased
employee
productivity
through
automation
and
self-service

6. How To Manage Complex Hybrid IT Services
Service Management
Security
Traditional Estate Cloud Estate
Service Management
Security
Many organizations choose to create a separate set of governance and
management tools and policies in order to manage these complex
architectures

7. How To Manage Complex Hybrid IT Services
Security
Traditional Estate Cloud Estate
CSC recommends extending service management and security tools to
ensure that they can cover the entire Hybrid IT estate.
Service Management

8. Tools to Manage the Hybrid IT Estate
SUPPLIERS & INTEGRATIONCustomer EMPLOYEES
SERVICENOW DATA CENTRES
LONDON (UK) - AMSTERDAM (NL) PAIRING
Single Architecture Shared Resources Single Data Model Custom App Dev
SERVICE AUTOMATION PLATFORM
Incident Problem Request Change Release Service Level
Service
Catalogue
Financial Knowledge Event
PLATFORM HARDWARE (DEDICATED OPTION)
Access Availability Capacity Demand ITSC
CMDB,
Asset,
Service
Validation
& Test
Service
Transition
Supplier
Perf
Continual Service
Improvement
Request Coaching
Loops
Performanc
e Analytics
Governanc
e
Survey
Vendor
Performance
ContractProject
Demand Resource
Release
CMDB
Asset &
Software
Service Portfolio
Event
Notify
Governanc
e
Incident Problem Request Change Release Service Portfolio Financi
al
KnowledgeService
Level
Event
SIAM INTEGRATION HUB
Change Demand
https://customer.service-now.com
ServiceNow with CSC integration
services provides the capabilities to
manage complex multi-sourced
environments, including those using
AWS.
Dev Test Prod
IaaSPlatformsApps
Store SDLC Tools
On Premise
Customer Data Centers
CSC Agility Platform allows
organizations to extend their
governance and automation
frameworks across the Hybrid IT estate.

9. Customer Success – Asian Logistics Provider
Goal: To give a SaaS-like Experience to users of Enterprise Applications
 Developed cloud and service management solutions using AWS and CSC
 Implemented robust test and development environments using CSC Agility
blueprints and deployed across the hybrid IT estate.
 Implemented continuous delivery development methodologies so that users get
the service improvements required quickly
CSC and AWS create the SaaS-like experience that business users expect
ENTERPRISE
APPLICATION SERVICES

10. Hybrid Reference ArchitecturePolicyEngine
Security
Consumer Admin Interfaces
Agility Store Operations Reporting Designer
Identity & Access Management
Orchestration & Automation
Service Design Service Lifecycle Service Operations
Dynamic Resource Management
Service Catalog
SLA Management
Application Blueprints
Cloud Portability
Cost Management
Migration/Onboarding
SDLC & Release Mgmt
Provisioning
Deployment
Patch/Upgrade
Capacity Management
Performance Mgmt
Monitoring/Event Mgmt
Config/Change Mgm
Auto Scaling
AWS cloud corporate data center
APIs and AdaptorsSecurity Systems
Identity Mgmt Systems
Networking Services
Monitoring/Reporting
SDLC Tools/Continuous
Integration
CSC Agility Platform
Cloud Implementation
IT Ecosystem Integration
Service Management

11. Dev Cloud QA Cloud
Blueprint
Consumerization Means Continuous Integration/Continuous
Delivery
Development Test IT Operations
IT Operations
Common Application
Platform
Build Tools Test SuiteIDE
Release
Mgmt.
Firewall
Web Servers
App Servers
Database Servers
Ready for Production
Load Balancer
Load Balancer
Blueprint

12. Customer Success – Global Insurance Company
Goal: To increase the speed and quality of software delivery
 Already using Agile/Scrum methods but want to extend the model using
DevOps principles.
 Development environments must be consistent and must be deployed
efficiently in terms of cost
 Agility platform ensures the consistency of the environments and ensures that
those environments can be deployed very quickly
Agility platform is designed to compliment and enhance DevOps

13. • Accelerate AWS benefits to the enterprise, while ensuring compliance with IT standards,
governance, and security requirements.
• Expand cloud service portfolios to enterprise platforms and apps (not just IaaS), available on
a self-service, on demand basis directly to the end users that need them.
• Rapidly obtain the benefits of hybrid architecture using a pay-as-you-go OPEX model and
CSC managed services, rather than attempt to build internally with scarce skills/capital.
+Amazon is the undisputed public cloud market
share leader and is innovating faster than
anyone else in public cloud
CSC has the market-leading hybrid architecture
management platform and strong expertise in
enterprise application migration to cloud
New Offering: CSC Hybrid Architecture Services
The AWS-CSC Alliance