This document is a resume for Steven Murray Todd, an IT professional with over 8 years of experience in systems support and administration. He has worked in roles such as System Administrator, System Engineer, and Customer Service Engineer supporting Windows operating systems. He has technical skills in areas like server management, networking, and security compliance. He also has leadership experience as a technical lead motivating teams and managing projects.

1. Steven Murray Todd
23e Bogwood Road, Mayfield, Dalkeith, EH22 5AA
Tel: 07535 479 554
Email: Steven@Flare-Photography.com
PROFILE
A committed and focused professional, with extensive experience of Windows operating systems; a
strong communicator and motivator who establishes immediate rapport, using tact, diplomacy and a
good sense of humour whilst projecting a professional image. A team player who instils enthusiasm
and nurtures development of potential, to maximise performance and achieve goals. Being analytical,
perceptive, and capable of data interpretation allows opportunities to identify, design and implement
effective procedures and systems to enhance performance. Comfortable in an autonomous and
responsible role where initiative, innovation and a positive response to pressure are essential.
CAREER SUMMARY
• More than eight years’ experience within systems support for 3rd
line Windows Operating Systems
troubleshooting and maintenance
• Lead System Engineer for multiple projects, including binary roll outs and monitoring of PRD’s
• Release Manager role for binary rollouts
• System Engineer for over 60 customers with varied operating systems, infrastructure and
software requirements spanning a total of more than eight years
• A Microsoft Certified Desktop Support Technician with a wealth of experience in troubleshooting
both known and rare issues
• A Microsoft Certified Professional for designing, implementing and maintaining a small to medium
sized business network solution
• Key contributor within all posts held
KEY SKILLS
• Technical Lead:
- Motivating team members to achieve goals within tight time constraints
- Extensive understanding of Windows Server management and maintenance including backup
solutions, Microsoft Exchange and Networking protocols and procedures
- Leading teams to maximise performance and efficiency
- Coaching and providing advice and guidance to all team members to achieve business and
individual goals
- Setting clear team and individual objectives, completing performance appraisals and
organising appropriate professional development to meet business /organisational
requirements and compliment individual potential.
- Recommending and justifying budgetary spend in accordance with business requirements
• Communication:
- Building and developing relationships with customers and other parties involved in the daily
business
- Liaising with personnel at all levels to ensure that all are kept fully informed on issues which
may/will impact them.

2. CAREER HISTORY
VERIFONE Ltd, DUNFERMLINE Aug 2014-Present
System Administrator
• Identifying and investigating production impacting issues and probable causes
• Managing the delivery of binaries and production documentation to support the release of changes
within the environment
• Daily checks and maintenance to ensure that the system is performing properly and securely
• Monitoring of system logs, application logs and bespoke logs for custom made binaries to ensure
transaction flow is occurring without issue
• Ensured the production system met PCI compliance to the latest standards
• Review of security procedures and identification of compliance gaps and remediation steps to
ensure PCI compliance is met. Working closely with the security team and Director of Security
KEY ACHIEVEMENTS
• Lead engineer during 2 major outages. I was key to finding the solutions to both outages and
implemented the resolution to one of them personally
• Lead engineer on a major datacentre infrastructure design and implementation for the “most
sustainable company in the world” 2014 according to the World Economic Forum in Davos,
Switzerland. Key administrator and engineer involved in moving the platform from a pre-
production environment to a live production environment
• Given the role of release manager for a major binary roll out
BROADBAND CLOUD SOLUTIONS, EDINBURGH Dec 2013- Aug 2014
System Engineer
• Responsible for the IT infrastructure and support for over 30 companies
• Responsible for sourcing and ordering equipment and software
• Server installations and maintenance
• Installation of Network Attached Storage devices and configuration
• Server NTFS and shares security setup and AD design
• Network protocol design and hardware configuration including DNS, DHCP, Routers, Switches
and Firewalls
KEY ACHIEVEMENTS
• Gained specific knowledge required to maintain and troubleshoot VMWARE infrastructure and
successfully merged 2 data stores and expanded to allow for growth
• Server and PC deployment for over 30 users including networking equipment, hardware and
software configuration, including bespoke accounting software
• Project manager for server and PC rollouts

3. MICROSYS SOLUTIONS, EDINBURGH Feb 2006-Dec 2013
Customer Service Engineer
• 3rd
line support for over 90 companies with varying systems including
- Server 2003 and SBS
- Server 2008 and SBS
- SBS 2011
- Server 2012
- Microsoft Multipoint Server 2011 Premium
- Microsoft Exchange Server 2003, 2007 and 2010
• Sonicwall firewall support and configuration including VPN access
• Draytek router configuration
• Wireless access point configuration
• Printer and other peripheral support
• VMWARE ESX-I installation and configuration
• Microsoft Office support and installation
• Face to face and telephone support for all customers on a daily basis
• Remote support through Bomgar (I also have experience in Log Me In support)
• Accurate timing logging and support call logging for business tracking purposes
• Knowledge based article creation for known issues within Sharepoint and a Web Ticketing
system
• Planning and project management of server rollouts and PC rollouts
• Limited MAC support and OS installation
KEY ACHIEVEMENTS
• Personally took charge of and completed the installation of 40 thin clients and 4 Multipoint servers
within a live environment with minimal disruption. This included the installation of Microsoft
Multipoint Server 2011 Premium on 4 servers, hardware installation to support the operating
systems and configuring all 40 thin clients to allow RDC to the servers with a secure connection
• Multiple server rollouts to clients with new PC hardware and bespoke software installs
KEY PROFESSIONAL DEVELOPMENT AND TRAINING
• MCP - in Designing, Deploying and Managing a Network Solution for the Small and Medium sized
Business - (Transcript attached below)
• MCDST – Microsoft Certified Desktop Support Technician - (Transcript attached below)
• Currently studying the Certified Ethical Hacker v8 course – Self Funded
INTERESTS
• Photography – Owner of Flare-Photography (www.flare-photography.com) – a highly respected
photography company
• Guitar – 20 year interest and have featured on singles released by major artists via session work
• WADO-RYU (Martial Art) – Brown belt in traditional karate, Scottish champion 1994
SELF DEVELOPMENT
• Undertake computer based training frequently to keep up with new technologies and methods
• Currently enrolled in the Certified Ethical Hacker v8 course which is self funded
• All Microsoft certifications have been completed in my own time

4. CHARITY WORK
• Proud supporter and sponsor of Cash For Kids Edinburgh
• Fundraising for Cash for Kids and Bamako Bampots