Sajib Debnath is an IT professional with over 12 years of experience in desktop support, IT technician work, and deployment project engineering roles. He has a Master's degree in Information Technology from CQUniversity in Australia and a Bachelor's degree in Computer Science from Bangalore University in India. His resume outlines his relevant technical skills and qualifications for providing IT support services across Windows, Mac, and networking environments.

1. Sajib Debnath
Unit 8, 18-20 Helen st, Westmead, NSW – 2145.
Mobile: 0470 039 733,debnath81@gmail.com Citizen of Australia
1/4
Experience in Desktop Support and IT Technician
Client Support Experience on windows laptop, PC and Mac environments
Team Player Troubleshoot, end-to-end technical support
Administration Technical knowledge of networking / TCP/IP protocols,
Excellent customer service Handle Tickets System
Active directory Vendor maintenance
2012 – 2014 Masters of Information Technology
CQUniversity, Rockhampton,Australia
2002 - 2005 Bachelor of Computer Science
Bangalore University, Bangalore, India
June 2015 – Current Deployment Project Engineer
Fujitsu Australia Limited, Sydney.
 Perform system refresh and replace for client by supporting Windows environment
 Responsible to service tickets and requests for local desktop support for assigned offices and
remote desktop support for other offices as required to meet service level agreements
 Maintain backup process and image of the backup, Installation and commissioning IT
equipment (PC, Notebook, Printer)
 Maintain ticketing system and spiral to level 2/3 if needed
 Perform upgrade , support and troubleshoot the systems as per clients requirement
 Upgrade and install all applications as per clients need
 Decommissioning IT Equipment from clients sites
 Perform desktop support issues based on clients requirement by both face-to-face and
remotely, as needed
 Perform data and application recovery and ability to operate tools, components and other
peripheral accessories
Sep 2014 – June 2015 Casual - Desktop Support Engineer
JAV IT group, Rockhampton / Sydney, Australia
 Perform end user support on Windows and Mac environment. Installation, configuration, and
ongoing usability of desktop computers, other peripheral equipment and software within
established standards
 Provide on-going support for resolving end-user problems over the phone, remotely and face-
to-face, as well as troubleshooting
 Troubleshoot user incidents in MS Office 365, thin clients and printers, scanners
PROFESSIONAL SUMMARY
PROFESSIONAL EDUCATION
WORK EXPERIENCE

2. Sajib Debnath
Unit 8, 18-20 Helen st, Westmead, NSW – 2145.
Mobile: 0470 039 733,debnath81@gmail.com Citizen of Australia
2/4
 Exercise extensive knowledge of implementation, upgrades, support and troubleshooting for
VMware technologies
 Ensure network, system and data availability and integrity through preventative maintenance
and upgrades
 Consistently meet deadlines and requirements for all production work orders
 Serve as an advocate for end-users, performing testing and problem analysis for server,
desktop and IT infrastructure work
 Ensure computers interconnect seamlessly with diverse systems including associated
validation systems, file servers, email servers, computer conferencing systems, application
servers, and administrative systems
Jan 2013 – Aug 2014 IT Technician
Absolute Gaming Services (AGS), Rockhampton, Australia
AGS is a business partner of Bytecraft Systems and a diverse technology and logistics based service
provider that specializes in the provision of fully managed, end-to-end technical support services in the
gaming,payphones,lottery,retail(Kmart,Woolworths,BigW, andMastersetc),informationtechnology
and banking sectors.
 Identifies, diagnoses, and resolves Level 1 problems for users, of PCs, issues that are software
or hardware, setups network and the Internet and new computer technology
 Communicates solutions to end-users performing expert level demand and troubleshoot the
system. Provide support on Windows XP, 2007,2008
 Providing service on desktop support, break fix, server and network support
 Install the software, restage and replace the peripherals equipments as per the client’s need
 Providing diagnosis, consultation, and support of software operating systems
 Excel the system problem and provide service end-to-end technical support
 Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware,
software and peripherals equipment
 Diagnoses and resolves end-user network or local printers, terminals and scanners problems,
PC hardware problems and mainframe, e-mail, Internet, dial-in, and local-area network access
problems
 Coordinates timely repair of PC computer equipment and peripherals covered by third-party
vendor maintenance agreements
 Handling network critical issues at multiple locations, troubleshooting network
communications and TCP/IP
 Setting up and maintaining networks using devices from different vendors predominant Cisco
and Allied Telesis equipment, deployment, configuration and maintenance of equipment
 Technically handles computer servers, switches, routers, network hubs, cabling knowledge,
and related hardware
 Responsible for effective work direction, scheduling, and/or technical support of less-
experienced personnel
 Completes necessary administrative work to track, document, and demonstrate completion on
support calls
 Communicate effectively with management, team leader, and team members
 Performs other duties as required

3. Sajib Debnath
Unit 8, 18-20 Helen st, Westmead, NSW – 2145.
Mobile: 0470 039 733,debnath81@gmail.com Citizen of Australia
3/4
Jul 2006 - Dec 2010 Technical Support and Implementation – Software division
Silverlake Information System Pvt Ltd – Bangalore, India
 Coordination with software sales department to deliver the required and attracting new
projects to the company
 Installing, troubleshooting, Maintaining and supporting the AIX servers
 Maintaining detailed knowledge of the company’s software products
 Decision-making and problem-solving
 Responsible for lead generation process including inside sales activities – email campaigning,
cold calling, direct mails, IT events and web seminars
 Responsible for market research activities using internet as a key tool and developing client
profiles and fact sheets
 Negotiates and manages contracts with key business partners (suppliers, customers)
 Preparing, reviewing and finalizing business proposals, datasheets, profiles, presentations and
collaterals for various service offerings in the group
 Excellent technical Knowledge of Networking, PC Maintenance, Hardware and software
Troubleshooting
 Knowledge of Windows Server 2003/ 2000 network operating system, SQL Server, MS
Exchange, Active Directory and Windows 2007,vista, XP, 2000
 Microsoft Office 2007, Office 2010 support and MS – Excel, MS – Power Point
 Working technical knowledge in Linux – Ubuntu, Putty, Samba and shell scripting
 Knowledge of user data and application recovery and ability to operate tools, components and
other peripheral accessories
 Knowledge on DHCP and typically handles computer servers, switches, routers; firewalls
network hubs, cabling knowledge, and related hardware
 Understanding of OSI layer model, TCP/IP protocols and different topologies
 Implementation at the system and network level for WAN and LAN connectivity,
 Monitoring of equipment and network traffic with Wireshark and Spiceworks
 Network security with IDS implementation and software penetration tools – SNORT and
Backtrack
 Graphics: Adobe Photoshop, Corel Draw
 Database: My SQL, SQL, Access
 Language: Java, VBScript, C, C++, PHP basic, CSS basic
 Experienced with both PC and Mac environments
PROFESSIONAL SKILLS AND QUALITIES
 Demonstrated ability to work effectively in a team environment
 Willingness and ability to adapt to new environments
 Planning, organizing, Self-confidence and interpersonal skills
 Analytical and problem solving skills
 Customer service and good communication (both verbal and written) skills
 Keeps abreast with industry trends and changes in software,hardware, network and security
technologies
IT SKILLS

4. Sajib Debnath
Unit 8, 18-20 Helen st, Westmead, NSW – 2145.
Mobile: 0470 039 733,debnath81@gmail.com Citizen of Australia
4/4
 Administrative and property management skills
 Able to provide IT and PC Support after hours and on weekends
Other distinctions and courses
 Leadership and Mentor program – CQUniversity
 Learning Skills Unit Academic Preparation Program Workshops in Being Job Ready,
Researching, Referencing, Essay Writing, Report Writing, Oral Presentation - Central
Queensland University
 Community Engagement Student Volunteer – Exodus Foundation
 Manual Driver`s Open Australian licence
 Gaming Repairer Licence – Queensland Govt. Australia
 The Workpro certifications: Module Completed: 10-Discrimination,Harassmentand Bullying
Module Completed: 16-ICT Worker Health & Safety Induction
REFERENCES: upon request.