1. Ramesh Devarajan
Address:
Plot No: 262, LIC Nagar,
6th
Street, Madipakkam,
Chennai - 600091
Mobile: +918148573228
Mail: Rameshmar89@hotmail.com
EDUCATION
Vel Tech Polytechnic Diploma in Computer Technology, Chennai – Directorate of Technical
Education (DOTE). First Class
College - 2008
Tamilnadu Open Bachelor of Computer Application, Chennai – Open University.
First Class
University - 2010
CERTIFICATION
Microsoft Certified System
Administrator (MSCA) Microsoft Certified Professional (MCP) on Windows XP
MCP ID – 7628098 Microsoft Certified System Administrator (MCSA) on Windows 2003
70 – 270 (Installing, Configuring and Administering Microsoft Windows
XP Professional
70 – 284 (Implementing and Managing Microsoft Exchange Server 2003
70 – 290 (Managing and Maintaining a Microsoft Windows Server 2003
70 – 291 (Implementing, Managing and Maintaining Microsoft Windows
Server
ITIL (Information Technology Infrastructure Library) Foundation Ver. 3
2012
EXPERIENCE
8 years of experience in IT Infrastructure Management.
TECHNICAL SKILLS
Extensive experience in installation, troubleshooting in various Hardware
Models
Active Directory Services, Active Directory Group Policy Objects (GPO),
Group Policy Management Console (GPMC), DHCP, WINS, & DNS, File
Server, Print Server & ALC Host Print Server, FTP, VSS
Tools Symantec Ghost, Dame Ware Mini Remote, Remote Assistance, SCCM OS
Deployment Console (PXE), Zero Touch Deployment (Open Ware)
To Serve the Organization as a System Administrator
with dedication and commitment to get better results
Consistently analyse and improve technical
capabilities related to the field of Information
Technology there by increasing the efficiency and
competitive with the fast growing Technologies.

2. Antivirus Symantec Endpoint Protection v12.1.4, McAffe v4.8.0
Mail Clients Office Outlook & Lotus Notes, O365
Software MS Office 2003, 2007, 2010, 2013 & O365
Hardware Dell, Lenovo, MFD Printers (HP, Xerox), Tablets, MAP printers, Handheld,
Passport Scanners & MSR Keyboard
OS (Client) XP, 2000NT, Vista, Windows 7, Windows 8 & Windows 10
OS (Server) 2003, 2008, 2012
PROFESSIONAL EXPERIENCE
Current Organization Tata Consultancy Services (TCS)
Duration 21st DEC 2011 to Present
Designation IT Analyst
Work Location Special Economic Zone, Plot No. 1/G1, SIPCOT Information, Technology
Park, Navalur Post, Siruseri, Tamil Nadu 603103
Client I Agilent Technologies
Portfolio Agilent is a leader in life science, diagnostics & applied chemical markets.
This company provides laboratories worldwide with instruments, services,
Consumables, application & expertise.
Duration 21st DEC 2011 to 10th April 2014
Role Remote Support (Level 2)
Responsibilities and Nature of Job
• Configuring and Troubleshooting Microsoft Office 2003, 2007, 2010,
2013.
• Installing and Troubleshooting HPCM Client.
• Configuring & Troubleshooting Printer, Scanners for windows XP,
Windows 7.
• Troubleshooting OS like Windows XP, Windows 7 through telephone.
• Installation, Configuration & Troubleshooting SEP Client v12.
• Troubleshooting the VPN Client connectivity issue.
• Installing, Configuring & Troubleshooting Soft Phone.
• Troubleshooting LAN & Wireless connectivity issue.
• Log call with World Wide Technical Support (WWTS) for remote location

3. & tracking ticket till closure.
• Monitoring and taking ownership of Support Now Portal SM9 Online Tool.
Client II Cargill
Portfolio Cargill provides food, Beverages, agriculture, financial, Logistics,
Industrial products & services across the world
Duration 11th April 2014 to 31st Aug 2015
Role Field Service Support (FSS)
Work Location (Onsite) Cargill Japan Head Office, Kokusai Bldg., 3-1-1, Marunouchi, Chiyoda-
Ku, Tokyo 100-0005.
Responsibilities and Nature of Job
• Field Service Support Transition completed successfully in Cargill Japan
In timely manner.
• MOM, FSS SOP documentation is completed aligned to standard
Procedure & process same is reviewed without escalation by Head of
Cargill IT Dept Tomonori Kudoh.
•Hardware IMAC & Break-fix services for desktop, laptop and printers
which includes device refresh management
•Hands & Feet Support for Server, Network and other site specific IT
devices which includes coordination with technical towers, OEM and
third party vendors
•Site file, Print and backup server maintenance including tape
management
•Site infrastructure maintenance, coordination with power and telecom
vendors for issue resolution and maintenance, administration of site
access (Gate access)
•Training & Awareness Conduct training to site users, embedded IT, Plant
IT and bring awareness about IT policies, procedures and changes
•Vendor coordination services which includes escort and issue
management for site specific IT related procurements, validate
purchase invoices and approve for payment
•Audio & Video conferencing support
•Installing, Configuring & Troubleshooting Enhance Mobility for Cargill
Associates.
•Installing, Configuring & Troubleshooting Telephone apps like U3 alias U-
Cube & Mobachu only for Cargill Sale Associates.
•Projects Support - Provide required support for project planning,
execution and closure which includes performing any site specific work
that is identified as part of the project plan, provide consultation to
project team by sharing site information

4. •Asset and inventory management which includes maintaining the
inventory in the local IT depot for devices and spare parts
•Coordinating with Vendor to dispose the IT equipment’s after disk wipe
is complete
• Installing & Configuring Local Wi-Fi which differentiate three types of
Wi-Fi as CJL Wi-Fi, Internal and External.
• Commvault Backup Console Management to restore client backups.
• VIP Support for Cargill Directors and Assistants.
• Installing, Configuring & Troubleshooting VPN software Junos Pulse &
RSA Token to connect Citrix Virtual System.
• Image Deployment through PXE, Bootable USB/CD methods.
• Ticketing tool is Remedy web based.
Client III International Airline Group (IAG)
Portfolio International consolidated Airlines Group, S.A, often shortened to IAG is a
British-Spanish multinational airline holding company with its operational
Headquarters in London, England, United Kingdom and registered in Madrid,
Spain.
IAG is one of the world’s largest airline groups. IAG is holding company of Aer
Lingus, British Airways and Iberia, Vueling.
Work Location (Onsite) British Airways Plc. Waterside PO Box 365. Harmondsworth, London,
United Kingdom, UB7 0GB.
Duration Nov 2015 to Oct 2016
Role Service Desk Analyst (SDA)
Responsibilities and Nature of Job
• Request for Service (RFS), Incident & Problem Management.
• Inventory & Asset Reporting
• Software IMACD
• Hardware IMACD
• Break-fix services for desktop, laptop and printers which includes device
refresh management
• Spare Management
• Loan Laptop Management
• Warranty Administration
• Install, upgrade, repair and troubleshoot for printers, computer
hardware and any other authorized peripheral equipment

5. • Managing print servers such as physical & host (ALC) printers
• Monitoring Dynamax screen predominantly in lounge, executive rooms &
reporting to administrating team
• Reserving Winbabs address in Amadeus to administrate Cargo & Flight
operations
• Smart hand support for network equipment’s based on request
• Install, upgrade, repair and troubleshoot for printers, computer
hardware and any other authorized peripheral equipment
• Returns defective equipment/parts to our partner SCC, documents
customer repairs, maintains and restocks assigned parts inventory to
insure proper spare parts levels
• Shipping IT equipment for transportation to internal and overseas
branches.
• Provision of Consumables through internal process via IAG2BUY
• Provide user data and application recovery
• ZTD (ZTC tool) used to load, clone and customize operating system
configurations for deployment
• Maintain adequate knowledge of operating systems and application
software used to provide a high level of support
• Support for BCP (Business continuity plan) and DR (Disaster Recovery)
team such as EPIC & OCIC.
• Infrastructure support for International Heathrow Airport, Terminal 5,
London
• Install, upgrade, repair and troubleshoot such as MAP printers,
Handheld, Passport Scanners & MSR Keyboard, computer hardware
and any other authorized peripheral equipment
• Managing & OS Deployment for Self Service Kiosk (SSK)
• VIP Support for CEO British Airways Alex Cruz & financial directors, etc.
Organization Primaccess Technologies Pvt Ltd
Client Wipro Technologies
Work Location Ascendas IT Park, Taramani, Chennai - 600113
Duration 28th July 2009 to 9th May 2011
Designation Desktop Support Engineer
Responsibilities and Nature of Job
• Installing, configuring & Troubleshooting of OS like Windows 7, XP & 2K.

6. • Managed overall thousand Desktops & Laptops support via 24x7.
• Configuration, Troubleshooting of Outlook 2003/2007.
• Installing, configuring Symantec Endpoint Protection client version, VPN
Client
• Installing, Configuring & Troubleshooting of Printers, Scanners.
• Troubleshoot User Issues through remote support using Net Meeting.
• Active Directory users and groups management.
• Implementation and administration of DNS, DHCP.
• Managing Daily & Monthly Backup using NT backup
• Assigning Network Drive Access Permission
• Resolve the end user issue through Wipro ticketing system
Organization Aristo InfoTech
Work Location Mth Road, Ambattur, Chennai - 600053
Duration 8th May 2008 to 18th July 2009
Designation Hardware & Network Engineer
Responsibilities and Nature of Job
• Assembling Desktops & Laptops.
• OS Installation such as Windows XP, NT & windows 2000
•Troubleshooting OS Problem in Desktop & Laptop
• Software Installation, Device Installation & Hardware Troubleshooting
• Installing, Configuring & Troubleshooting Outlook 2003 & Lotus Notes
7.0
• Installation & configuration of Printers, Scanners
• Troubleshooting Local Area Network Problem
PERSONAL PROFILE
Name Ramesh D
D.O.B 25th Mar 1989
Father Name Devarajan B
Sex Male
Marital Status Married

7. Passport No J4696745
Language English, Hindi, Marathi & Tamil.
Hobbies Cricket, PS, Movies
Nationality Indian
Present Address Plot No: 262, LIC NAGAR, 6TH Street, Madipakkam, Chennai - 600091
Permanent Address 240, E.W.S, A-TYPE, TNHB, Avadi, Chennai - 600054
I hereby declare that all the information provided is true to the best of my
Knowledge.
PLACE: CHENNAI RAMESH D