Shabab Khan is a senior systems engineer with over 15 years of experience in IT. He has extensive experience designing, setting up, and maintaining IT infrastructure for over 65 projects sites with 825 users. His responsibilities included network setup, server administration, backup and disaster recovery, and providing user support. He aims to deliver excellent customer service and reduce costs and downtime through recommending and implementing new technologies.

1. SHABAB KHAN
: 60678691, 97244890; : mshababk@yahoo.com; : mshabab10
Executive Summary:
A successful IT Senior Systems Engineer with extensive analytical and
software experience of investigating and diagnosing network problem and also
knowledge of IT operating systems, especially Windows, Exchange and multi-
talented with good all-round technical skills in setup and support of projects
and the ability to develop and maintain close working relationships with other
support and development teams. Having the personal drive required to deliver
a service that exceeds the expectations of colleagues and end users through a
positive, well organised and structured work ethic.
Technical and Professional Experience: 15 Years
Current Position: Senior Systems Engineer (I T Dept. Technical Support)
Since January 2004: Kharafi National KSC. (Closed) Kuwait
The Company:
The company multi-faceted organization contains all the disciplines civil,
HVAC, mechanical and electrical engineering, instrumentation systems,
telecommunications quality assurance and control processes, and health, safety
and environment procedures – required to deliver a broad range of
development and contracting services to the petroleum, chemical, power,
water and commercial industries in the Middle East and Africa.
Job Highlights:
 Designated official responsible for more than 65 project site at different locations about 825
users in all Kuwait Area (KOC, KNPC, PIC, JO, MEW, and MPW) for all functionality
associated with the technical issue related to I T infrastructure design, setup, including
hardware, software installation, configuration, implementation & maintenance. Support for
network LAN, WAN link connectivity, router configuration, backup, security, wireless P2P
link setup, network, and server cabinet and environment management. VoIP, video
conference, desktop, workstation, printer, copier, scanner. Client requirement supply setup &
startup support for ministries, recommend new technology to reduce cost, breakdown time &
increase output.
 MS Server 2008R2–2012R2 installation, configuration and administration. Exchange Server
2010 & 2013 installation, configuration & administration. Hyper V, VM Ware
 Coordinate with Project Managers and maintain the master plan for IT projects to ensure
project deadline and quality are met in accord with company standards. Coordinate effectively
with project managers, end users, service providers all related parties involved in the project
to ensure effective knowledge sharing to facilitate successful plan & procedure execution.
 Scrap, Inventory Control, Hardware & Accessories Purchase, Outside Repair, Warranty and
Maintenance Contract Monitoring, I T Procedure & Polices, Service Process, Attending
Seminars
 Developed Access program for service request, system request, equipment tracking, rental
records and invoicing for equipment. Maintain I T equipment service, repair, warranty tracks
including purchase detail: supplier, PO date, warranty Exp. and maximum usage of
equipment.

2. Skilled and Expertise:
 Microsoft Exchange Server 2010 -2013.
 MCITP Server 2008 Certificate.
 Server 2008R2-2012R2 Administration.
 Project Design, Setup & Maintenance.
 Setup LAN, WAN, Hardware & Software.
 HP Data Protector Backup, Recovery & DR site.
 Keep update of Latest I T Product & Market.
 Customer Service & Support Expert.
 Knowledge of Printers & Copiers.
 Highly Budget Oriented & Cost Saver.
 Skilled multi-tasker.
 Nortel & Avaya IP Phone.
 Polycom Video Conference.
 MS System Centre. SCCM, SCSM.
Responsibilities:
 To plan and manage the day-to-day operations of the projects Systems Support within the
defined IT strategy, policy, procedures to ensure maintenance of uninterrupted operations of
IT systems while delivering as per the defined Operation Level Agreements (OLA) and
quality standards.
 Perform data backups and disaster recovery operations.
 Maintain and administer computer networks and related computing environments, including
computer hardware, systems software, applications software and all configurations.
 Perform routine network startup and shutdown procedures, and maintain control records.
 Design, configure, and test server hardware, data storage, backup library, networking
software & operating system software.
 Recommend changes to improve systems and network configurations, and determine
hardware or software requirements related to such changes.
 On-call, support off-hours for urgent problems. Visit projects sites for upgrading systems.
 Monitor network performance in order to determine whether adjustments need to be made,
and to determine where changes will need to be made in the future.
 Analyze equipment performance records in order to determine the need for repair or
replacement.
 Research new technology, and implement it or recommend its implementation.
 Maintain highest level of service availability as per project importance by provision necessary
backup, policies and procedure.
Microsoft Windows Servers: New HP & Dell Server Installation with RAID 5, 6, 10 Server
2008R2 –2012R2 Installation and configuration Domain with different rolls and features –
ADDS, DHCP, DNS, Print Server, FSRM, DFS, RODC, making and applying different
polices for user and computer.
Microsoft Exchange Servers: Installation, Configuration & Administration Exchange 2010 and
2013 on Server 2012 R2 creating new user, mail box, Mail box database, mail box backup.
Windows O S and Application Software: Installation, Configuration & Troubleshooting of
Microsoft Windows, ERP, I T related problem on phone and remotely access with SCCM.
Installation, configuration and activation of license software Primavera, badge maker, Tekla,
on screen take off, Auto Cad 2014 LT, MS Office All, Adobe software, any new software RND
and solution, Proteus etc. Troubleshooting with System Centre Configuration Manager.
User, Desktop and Printers: Individually support and maintain 825 Users and 1000+ I T
equipment including work station, desktop PC, laptop and small desk Jet to large enterprises
series printer installation, configuration with login script & troubleshooting. Provide effective
support of I T related problem & issues for team and individual user and solve fast &
effectively. Provide training and instruction note for newly implemented software, hardware,
application and programs. Update service records in SCSM.

3. Wireless Network: Experience to setup a small to large network setup from scratch, get link from
ISP (MADA, KEMS, WIMD) to connect project site office to H O, setup router with internal
and external IP, configure DHCP and IP reservation in router, share existing link with other
near (2KM-5KM) site office with P2P wireless devices to save extra wireless link cost.
Network Cabling: Network cabinet management, server, switch, KVM switch, UPS connection and
rack management. electric supply protection, control and safety of equipment. Network
structure cabling, coordinate with supplier and supervision during work for quality and
compliance, make list of required material, equipment and discuss with PM/project engineer
to get approval and arrange required material, equipment setup, implement, maintenance and
support to keep running all I T services with minimum downtime.
Voice O IP Phone: Nortel & Avaya IP phone configuration (creating Ext. no. TN no. & activate in
IP-Phone), Nortel i2050 Soft Phone installation & configuration for desktop and laptop user
with VPN, Nortel call pilot for fax with outlook.
Data Backup & Recovery: Backup & Restore with HP Data Protector, Nova Backup, Windows
Backup, HDD data recovery (Formatted, Corrupted, Deleted & Damaged hard disk).
Video Conference: Polycom video conference device installation and configuration with projector,
CMA Desktop Client installation for PC & laptop, creating meeting in CMA.
Security: Anti-Virus (S E P installation & deployment, E set Smart Security), IronPort, bluecoat.
update patch, window and other software patch update ion.
Other Roll: Store inventory control, scrap verification, control I T equipment usage, repairing and
maintenance, supervision of maintenance contract. Handling warranty issue for all I T
equipment. Leading big workshop in charge attend seminar for latest Technology introduces
by word top wanders HP, Microsoft, Cisco, IBM, Dell, Citrix, and Intel. Suggest to
implementation if really beneficial for company benefit.
June 2002 to January 2004 Customer Support Engineer
Sun Shine Computers Est. Hawally, Kuwait
The company is engaged in assembling new Computers sales & Services,
Networking, Network cabling UTP & STP Annual Maintenances contracts
for computers, Printers & network. c
Responsibilities: Assembling new computer with different configuration, fault finding and trouble-
shooting. Printer Installation, Configuration, service & repair HP & Epson. Small office I T
setup, installation, configuration and maintenance.
O S Installation & Configuration: DOS, windows9X- XP, 3D Max Studio, Maya. Server 2000 Adv.
NT 4, Exchange Server 2000, MS SQL Server.
Server & Networking: ADS, DNS, DHCP, Services Installation & Configuration. RAS. Network
cabling. Network design and setup for small companies up to 50 users with server 2000 Adv.
some companies are: Al Shatly Engineering Consultant Co. Mujamma Aqaf. 2. Al Ghanim
Combined Group Co. 3. Kuwait Pritchard, Suwaikh. 4. Ahmad Al-Shemali Engineering
Consultancy, Hawally. 5. Al Waseet Tours & Travels, City 6. Makki Al-Juma Sabah Hospital.
7. Ministry of Defense Kuwait
June 1998 to Dec. 2001 Computer Engineer (EDP Incharge)
Trans Freight Containers Ltd.
Nariman Point, Mumbai-21 (INDIA)
The company is engaged in manufacturing Marine Freight Containers for
different shipping companies and leasing firms according to their specification
and needs. TFC is an ISO 9002 certified company producing quality
containers. This is a 100% EOU. The sister concerns are Klassik Garments

4. Pvt. Ltd., Dalmexx Fashion India Pvt. Ltd., Morteo Trans Freight Refer
Containers Ltd.
Responsibilities: Looking various offices (52 computers maintenance including Novell and WIN
NT Network at different location TFCL H.O, Klassik Garments (P). Ltd., Dalmexx Fashion
(I) P. Ltd., TFCL Factory, TFCL Offices. Estimation & purchase of new computer systems,
software, and peripherals etc. Introduces new technology to reduces communication cost.
Purchasing:1. Co-ordination with user and higher authority Director.2. Introduces new technology
& solution to get more information about other offices and factories operation (like production
in different locations, store current stock status, dispatch, inventory, workers attendance etc.).
3. Negotiations with dealers get good prices and release P.O.
4. Purchase peripherals and software for up-gradation of computerized systems at right time
(cost and time factor).
Implementation:1. to understand user’s problem and provide solution and training according to
work requirement. Provide training to user for new installed systems and software. Windows
NT4 Domain Server based Networking: Network Cabling (UTP, BNC), Hub & Internet
sharing Installation,
Assembling & Repair: Assembling new computers using different type of hardware & devices
Computer Fault Finding and Troubleshooting, solving various problems. Printer servicing
and repairing.
1996 to 1998 Customer Support Engineer
Shri Balaji Info Tech Services
Fort, Mumbai–21 (INDIA)
Authorized customer support agent for (Internet, Gems400) V.S.N.L.
MUMBAI. (Videsh Sanchar Nigam Ltd.) First I S P in India A Govt. of India
Enterprises.
Responsibilities: Internet browser and email Installation, Configuration and Training: Netscape
Communicator 4.5, Internet Explorer 5, MS – Outlook Express, Gems- 400, Eudora and
Wipro BT. Modem Installation and Configuration, Net2Phone, Internet Audio & Video
Conferences setup.
1995 to 1996 Bureau of Data Processing Systems Ltd.
Branch Off. Agra.
H.O. Dadar (W) Mumbai – 14 (INDIA)
INSTRUCTOR-CUM-LAB TECHNICIAN
A premier computer-training institute. It is having more than 150 branches in
all over India and Gulf countries
Responsibilities: MS-Dos, WordStar 4, Lotus 123, Dbase III+, and Cobol 2. Dos and Windows
based Software Installation, LAN Card Installation and Configuration, Card label repairing
and Printer Installation.
Education: S.S.C (Board of Secondary Education Rajasthan)
H.S.C (Board of High School Intermediate Education)
B. Sc. Computer Science Madras University TN INDIA
Additional Qualification:
Master Diploma in Systems Management (3 Years)
(from B.D.P.S. Mount Rd., Woods Rd., Madras -24)
CID No: 267101007167 Expire on: 10/05/2017
Driving License:267101007167 Expire on: 22/04/2024
Place: Kuwait Date: 01/05/2016 Shabab Khan