Cherie M. Peach is an IT specialist with extensive experience in technical support, helpdesk operations, and infrastructure management. She has held various roles in organizations such as Silver Oak Academy, Chase Brexton Healthcare, and the Environmental Protection Agency, providing support to thousands of users and managing IT assets. Her qualifications include a Master's degree in Management/Information Systems Security, multiple IT certifications, and a readiness to adapt to new challenges in technology.

1. CHERIE M. PEACH
443-277-8997 (mobile)
410-680-6923 (home)
cherief74@msn.com
OBJECTIVE & TECHNICAL HIGHLIGHTS:
Seeking a position in the field of information technology that will allow implementation of technical skills
and an opportunity for professional growth based on performance. I have also held several key automation
positions from operator to administrator. I am ready, willing and able to adapt to new challenges while
continuing to learn the ever-changing technological field of automation.
EXPERIENCE:
Silver Oak Academy
IT Specialist 07/2015-10/2015
 Manage all infrastructure to include servers, switches, Wireless access points,
 Ensure tickets are worked in a timely manner,
 Get machines ready for deployment which includes placing on the domain, loading software,
 Order parts as necessary and replace in projectors,
 Enter permissions in the Web filter as necessary,
 Assist with moves and ensure connectivity,
 Support phones which use VOIP,
 Support Security cameras,
 Fix DNS or DHCP issues with the server,
 Contact Vendors as necessary.
Chase Brexton Healthcare (Creative Staffing) (contract assignment) 03/2015-05/2015
Helpdesk Analyst
 Support up to 350 individuals remotely using server support Baltimore, Randallstown, Columbia, and Easton ,
 Entering and managing accounts in Active Directory,
 Support users on CPS-12 (Healthcare software),
 Provided face-to-face support to end users when necessary; assisting with loading of software, and troubleshooting other areas when
necessary, brake/fix software & hardware,
 Collaborated with other departments to process requests,
 Sync up Iphones to the Enterprise server,
 Ran reports from the ticketing systemSpiceworks and Whats up Gold.
National Government Services (Modis) (contract assignment) 5/2014 - 11/2014
It Field Support II
 Supported over 10,000 users nationally, utilizing Symantec Management Console to push software for requests whether it be in a
group or individual, processing Service Desk tickets and assisting with troubleshooting technical issues, imaging machines for
deployments, onboarding users, and helping them setup Microsoft Outlook & Lync, providing valuable information to users for a
preventative, manage equipment at site to ensure reliability, switch users from one machine to anoth er when necessary by copying
over mydocuments, favorites, desktop, and whatever else user needed to perform, collaborated with team members for solutions.
 Provided face-to-face support to end users when necessary; assisting with loading of software, and troubleshooting other areas when
necessary, brake/fix software & hardware.
 Collaborated with other departments (Security, Networking, & Server departments) to ensure equipment ran accurately, updating
printer with accurate information to secure within the network, and patching down ports in the server roomfrom the switch.
 Responsible for Inventory Management. Management included entering users in the scanners through the servers, switching users to
other domains (networks) as necessary, updating administrative passwords daily, submitting paperwork for ordering software,
managing and removing machines within Active Directory.
Highpoint Global, LLC 8/2013 - 01/2014
It Specialist
 Assisted with Helpdesk processes, Change Gear (Ticketing System), Dameware (Remoting Capability), Managing Helpdesk
Spreadsheet (Pivot Table),
 Active Directory password resets, troubleshoot Microsoft Office 2013 including Lync,
 Troubleshooting web applications and distributed as necessary, Download software and update spreadsheets (tracking for licenses),
RSA Tokens (VPN),Office 365 (update and add distributions), manage accounts for Intercall & WebEx (web conferencing), load &
troubleshoot Secure Zip,
 Supporting users face-to-face when necessary to load software, and troubleshoot other areas when necessary,
 Manage & tracking of assets, update Verizon IPhones.
BWI Airport (Inspired Data Solutions sub to Faith Group) (contract assignment) 10/2012 - 07/19/13
Helpdesk Technician

2. Cherie Peach Page 2
 Created and work tickets in Maximo.
 Created & removed accounts in active directory.
 Responsible for entering data for hostnames in BT Diamond.
 Updated assets with current up-to-date information.
Environmental Protection Agency / (K-Force sub to SAIC) (contract assignment) 8/2011 - 1/2012
Sr. Desktop Support Specialist/ Helpdesk Support
 Technical support of desktop & laptop computers, blackberries, applications, operating systems and related technology to diagnose and
resolve unique, non-recurring problems, configure VOIP (Voice Over Internet Protocol).
 Provided remote support on-site over to over ten thousand users, closing over fifty tickets per day, on the CSD (Central Service Desk)
or LSD (Local Service Desk). In addition, include specification, installation, and testing of computer systems and peripherals with in
standards and guidelines.
 Utilized one-on-one consultancy to end users, as well as, analyze, communicate, and manage AD accounts, Windows issues, Lotus
Notes,
 Utilizing Symantec Endpoint Protection,
 Working knowledge of TCP/IP ((Transmission Control Protocol/Internet Protocol), network layers and protocols, especially when
unlocking the SIM tree, Checkpoint administrator (data encryption), and supported Windows 2007 & XP.
Environmental Protection Agency / (K-Force sub to SAIC) (contract assignment) 2/2011 – 7/2011
Asset Management Specialist
 Established, executed and monitored procurement transaction activities; assuring transactions were completed within the allotted time
frame and met identified cost objectives.
 Supported various procurement activities.
 Generated various reports as required, using Remedy software to track incident tickets , updating back log Change Requests, and
entered Provisions & De-provisions in the system.
Applied Computing Technologies (NAVFAC, Naval Facilities, DOD) (contract assignment) 11/2008 – 9/2010
Help Desk IT Specialist
 Managed and coordinated NMCI site deployments & moves for NAVFAC, to include open, notate, & closed tickets in the trouble
ticketing system, familiar with entering requests in NET, as well as assigned the trouble tickets to myself & other individuals within
my team.
 Assisted Telecommunication’s Manager and CTR’s (customer technical representatives) for several Naval Facilities Engineering
Command (NAVFAC) Naval Air Stations providing support to over 1500 employees, system operation and evaluation of the
contractual agreement with Navy Marine Core Intranet (NMCI).
 Supported all CIO inventory by Asset tagging and recording in Microsoft Access Database, and generate Purchase Orders (PO) in
Maximo after sourcing and pricing decisions are finalized; submitting POs to suppliers.
 Developed and managed NAVFAC Software templates, and Quality Service Control, by police trouble tickets each week.
 Managed the requests to process the collection, verification and justification of equipment and component requirements, and maintain,
monitor, and control help desk support to users, desktop applications, mapping network drives, file sharing etc.
 Utilized Microsoft Net Meeting (enables real-time audio, video, and data communication over the Internet) in order to assist with
computer problems when necessary.
Desktop Support
 Provide technical support and expertise to the client's enterprise application and network infrastructure to include MAXIMO a nd
NMCI.
 Installed, managed, and configured all peripheral devices (printers, scanners, etc.) and hardware problems which include providing
users with other systems when necessary.
 Monitored and controlled progress daily; providing weekly updates to NMCI site mangers.
 Created PST (Personal Folders) in Microsoft Outlook, worked in a 2007 Windows & XP environment; included creating and
recreating Outlook profiles when necessary.
Security
 Assisted with the SAARS (System Authorization Access Request) Navy and IAA (Information Assurance Awareness) Security
training, and organized and filed all Security paperwork.
Telecommunications Assistant Manager
 Assisted with the Video Tele Conferencing (VTC); included testing and setting up, and with the Audio Visual Information Portal
(AVIP), entering DOD email supply orders and building purchase carts, and providing video-teleconference support and scheduling.
 Provided cell phones, service, and support for those that need it by checking recommendations according to NAVFAC’s
standards. These standards include obtaining the SAARs and the IAA training certificate. Additional tasks included voice mail resets,
SIM card swaps/reassign, and process & Fed exall warranty issues.

3. Cherie Peach Page 3
 Assisted Telecommunications Manger with larger or difficult telecommunications requirements such as: moves, telephone line
conversions and reorganizations with Defense Telecommunications Service Washington (DTS-W) through Customer Care Center and
Verizon Rep.
 Worked directly with vendors to order routine services such as: line installations, line and station disconnections, moves and
rearrangements, and pager and cellular services.
 Provided end user support with blackberries, and all other cell phone devices, update the Web-based naval database for all phone
equipment.
Alara’s Computer Training Program, Inc. 5/2007-5/2008
President
 Responsible for triaging all computer system related issues.
 Provided training; Training individuals on the fundamentals of information systems.
Laurel City Hall 4/2006-7/2006
IT Department, Intern
 Ghosting the police laptops
OTHER EXPERIENCE:
Spherion: ACS, Inc. 2007
Data Specialist
 Responsible for monitoring traffic lanes of assigned.
B.N.T.C. Electric, Inc. 2006-2007
Office Manager
 Hired, trained and managed a small office staff.
 Entered and managed payroll, filing, etc.
 Maintained network by monitoring it to ensure accuracy and downloading updates.
 Responsible for updating & maintaining computers for compliancy; Install required updates and download software, and drivers.
 Scheduled appointments, dispatched electricians
O’Barr Constructions, LLC 1999 - 2006
Administrative Assistant
 Prepared monthly union reports for the construction union.
 Prepared AP Invoices and associated with payroll by adding and entering time cards into Timberline and developed contracts.
 Entered AP for invoicing in Timberline.
 Assisted with the AR by entering invoices to print.
 Created & modified Access Databases as needed.
 Posted to the general ledger and maintained certificates updates.
 Assisted with phones by transferring calls or taking messages, and office filing.
CLEARANCE:
Washington Navy Yard – (Applied Computer Technologies/Opal), Environmental Protection Agency – (CSCK-Force) 05/2010
EDUCATION:
Carroll County Community College training for Security plus 07/2012
Carroll County Community College training for Net plus 5/2012
First phase A + Education (Applied Computing Technologies) 2010
Master of Science in Management/Information Systems Security (Colorado Technical University) 3/2007
Bachelor of Science Degree in Internetworking Technology (Strayer University) 03/2005
CERTIFICATES & ACCREDITATION:
CompTIA Security+ Certificate 2012
CompTIA Network+ Certificate 2012
Project Management (Colorado Technical University) 2007
Information Systems Security (Colorado Technical University) 2006
Security Certification and Accreditation (Colorado Technical University) 2006
Information Systems Security Management (Colorado Technical University) 2005
Microcomputer Operations Education (Fleet Business School)
Office Computer Applications Education (TESST Electronics and Computer Institute)
Word Processing, Computer Programming Education (Prince George’s Community College)