Dumisani Timothy Ncube is a 32-year-old South African senior ICT support engineer currently working for ADvTECH Resourcing. He has over 9 years of experience in IT support including desktop support, server administration, network administration, and mobile device repairs. He is proficient in Microsoft and Apple technologies, Syspro, and various networking and security tools.

1. DUMISANI TIMOTHY NCUBE
SENIOR ICT SUPPORT ENGINEER
Date 4/10/2017

2. PERSONAL INFORMATION
Full Name : Dumisani Timothy Ncube
Known As : Dumusani
Title : Mr.
Email Address : dumisani.t.ncube@outlook.com
Cellphone No : 063 011 5995
Date of Birth : 29 September 1985
Age : 32
Gender : Male
Ethnicity Group : Black
Marital Status : Single
Nationality : South African
Identity Number : 850929 5819 082
Languages : English, IsiZulu, N. Sotho, IsiNdebele, Tswana, Pedi
Residential Area : Midrand
Driver’s License : Code 10 (Own vehicle) Yes
Health : Excellent
Criminal Offences : None
Activities/Sport : He loves technology and travelling
204/04/2017

3. SYNOPSIS FOR Dumisani Timothy Ncube
QUALIFICATION YES NO ELABORATE
Matric Certificate √ 2003
MCSE √ 2005
MS SQL √
Tertiary Education √
EXPERIENCE REQUIRED
DESCRIPTION YES NO COMMENTS
3 – 5 Years’ experience √ 9yrs
IT and business / commercial experience √ 7yrs
COMPETENCIES
KNOWLEDGE
EXPERIENCE YES NO NUMBER OF YEARS’ EXPERIENCE
Microsoft Environment √ 9yrs
Network Administration √ 7yrs
Mobile Device Repairs √ 5yrs
Apple Support 1st
and 2nd
Level Support √ 4yrs
Syspro Report Writing √ 5yrs
EDI ordering system support √ 6yrs
Advanced Knowledge of Excel √ 8yrs
Generating information from MS SQL √ 4yrs
Knowledge of project management √ 7yrs
Full function of Server Room √ 6yrs
PBX Support √ 5yrs
Responsible for the operation of the
Enterprise Network (Routers
Switches Firewalls) locally and abroad
√
6yrs
Documenting and administration of the
IT Department
√
6yrs
SKILLS AND ATTRIBUTES
EXPERIENCE YES NO SKILLS LEVEL 1 – 5
(5 THE HIGHEST)
Good verbal and written communication √ 5
Attention to detail √ 5
Analytical and problem solving √ 5
Assertive and confident √ 5
Investigate new IT trends √ 5
Working in a team √ 5
Work extended hours when required √ 5
General IT knowledge and Experience √ 5
304/04/2017

4. PROFILE
CAREER SUMMARY
Dumisani his MCSE 2005 Certification in 2005 at CompTIA
He has over 9 years’ experience in installing, commissioning and supporting servers as well as user
applications
In 2005, I was hired by Shandu’s technical services as a junior technician, and then in 2010, I moved to
Mutual & Federal and worked as an IT Project team Leader and doing IT support. 2011 I joined Investec
Private Bank and as an IT Projects Administrator/ IT Support Engineer, then my contract ended. Then that is
when I joined DB Schenker worked as an IT Projects Support Engineer. With all these above Companies, I
gained a lot of experience and understanding of IT infrastructure and resources
ATTRIBUTES
• Open minded
• Hard worker with
• Strong analytical
• Problem solving skills
• Responsible
• Able to work fast and efficiently
• Motivated self-starter
• Enjoy learning new things and mastering new technologies
• Strong team player attitude
• Excellent communication skills
SECONDARY EDUCATION
High School : Mhlabamkhosi High School
Grade : 12
Period : 4yr
Subjects : Mathematics, biology, English, IsiZulu, Geography.
404/04/2017

5. COURSES / CERTIFICATIONS
Certifications
• A+ (Certificate) 2005: CompTIA
• Core Hardware
• Software
• N+ (Certificate) 2005: CompTIA
• MCSE (Certificate) 2005: CompTIA
• Project+ (Certificate) 2005 upgraded 2015: CompTIA
• Cisco Technical Skills Development for Cisco System Engineer (Certificate) 2011 Feb: CISCO offices
Current Completed Studies (IT Academy)
• CompTIA Network+ 2012 Certification
• CompTIA Server+ 2009 Certification
• CompTIA Security+ 2011 Certification
• Linux Professional Institute
• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)
• VMware Certified Professional
• ITIL Foundation for Service Management
• Cloud Computing for Business Professionals
• Cloud Computing for IT Professionals
• UNIX: System Administration
IT SKILLS
Key Skills
• Desktop support (Windows 10, Windows 8.1, Windows 8, Windows 7, XP and Vista)
• Troubleshooting 3g cards
• Microsoft applications
• Life cycle management
• Running backups
• Server management and maintenance
Technology Summary
• Syspro 6 version 10
• Windows 7, 8, 8.1 and Windows 10
• Windows Server 2003, 2008, 2012, 2016
• VSAT Network
• Mobile Devices (Blackberry, iPads, iPhones and Samsung Mobile Phones
• VPN
• Fibre Installation and Maintenance
• LAN/WAN
• TCP/IP
• ISA Server
• Oracle
• Support Server 2003, 2008, 2012, 2016
• Security software’s (Safend, Sophos, MacAfee and Symantec)
• Operating system (Windows XP, Vista, Windows 7, Windows 8 and widows 10)
• MS Office 2003, 2007, 2010, 2013, 2016
• MS Project 2007 / 2010, 2013, 2016
• Web Applications
• Mercury Quality Centre
• BPM service manager application
• Web Application Testing
• Citrix
• SAP
• Java Applications
• Windev Mobile
504/04/2017

6. • Microsoft Azure applications (Office 365)
EMPLOYMENT SUMMARY
Organisation Designation Duration
ADvTECH Resourcing Senior ICT Support Engineer January 2016 to Current
DB Schenker IT Projects Support Engineer March 2013 – December 2016
Investec Bank IT Projects Support Engineer January 2012 – January 2013
Mutual and Federal Branches in SA,
Namibia & Botswana
IT Project Team Lead October 2010 – November 2011
Shandu Technical Service IT Support Technician February 2005 – September 2010
EMPLOYMENT HISTORY
Organization : ADvTECH Resourcing
Designation : Senior IT Support Engineer
Duration : January 2016 – Current
Key Function
• Responsible for IT infrastructure, including all company systems, tools and technical processes
• Provide training and support to staff when required
• Troubleshoot and assist end user issues
• Work with and enhance an IT Blueprint for all installations and resolutions
• Lifecycle management of IT for personnel i.e. IT starter process for new joiners, carry out IT inductions and
manage the IT process for leavers (e.g. email, IT equipment etc.)
• Manage the ‘asset tagging’ process of all new IT equipment ensuring it is correctly logged onto the database
• Review and evaluate new products and services that can benefit the company
• Connecting PC’s to the network (LAN & wireless)
• Adding, users to Printers
• Installing and updating Trend antivirus software
• Running back-ups
• Installing and configuring, Support server 2008, 2012 and 2016
• Installing operating system (Windows 7, Windows 8 and windows 10)
• Configuring and installing new PC’s to the network
• Creating new user profiles on Active Directory)
• IT Projects Leader (Researching, implementing and installing.)
• Helpdesk/Call Centre
• Web applications, Placement partner, Power BI, Office 365 administrating
• Troubleshooting 3G cards
• Setting up Wireless API devices
• Provide reports (written and/or verbal) to senior management on progress on projects
• Configuring new users on outlook, outlook anywhere, outlook web Access,
• Outlook resources and outlook shared folders
• Adding users to network printers
• Commissioning and installing new applications and customizing existing applications in order to make them fit
for purpose.
• Mapped network drives
• Supported Cisco and Astra phones and wireless phones
• Setting up Firewall hardware and configurations
604/04/2017

7. Organisation : DB Schenker
Designation : IT Projects Support Engineer
Duration : March 2013 – May 2015
Key Function
• CompuBrand support, research and implementing( To use a script to collect user’s information on AD)
• Responsible for IT infrastructure, including all company systems, tools and technical processes
• Provide training and support to staff when required
• Troubleshoot and assist end user issues
• Work with and enhance an IT Blueprint for all installations and resolutions
• Lifecycle management of IT for personnel i.e. IT starter process for new joiners, carry out IT inductions and
manage the IT process for leavers (e.g. email, IT equipment etc.)
• Manage the ‘asset tagging’ process of all new IT equipment ensuring it is correctly logged onto the database
• Review and evaluate new products and services that can benefit the company
• Provide reports (written and/or verbal) to senior management on progress on projects
• Troubleshooting 3G cards
• Connecting PC’s to the network (LAN & wireless)
• Adding, users to Printers
• Installing and updating Trend antivirus software
• Running back-ups
• Installing and configuring, Support server 2003 / 2008
• Installing operating system (Windows XP, Vista, Windows 7 and Windows 8)
• Configuring and installing new PC’s to the network
• Creating new user profiles on Active Directory)
• IT Projects Leader (Researching, implementing and installing.)
• Installing MS Office 2003 / 2007 / 2010/ 2013 / MS Project 2007 / 2010
• Helpdesk/Call Centre
• Web applications, Mercury Quality Centre, BPM etc.
• Web application testing, Research and Implementing
• Citrix, Syspro 6 version 10 BI, BO, SAP, Oracle , Java applications support
• Mobile Devices (Blackberry, iPads, iPhones and Samsung Mobile Phones
• LAN/WAN, TCP/IP, ISA server
• Security software’s (Safend ( Data protection for users not to copy work staff to their media devices), Sophos,
MacAfee ( Data Encryption )
• Reports backup, server, and storage operational status
• Backup systems (DPM, Backup Exec, Data Protector
Reason for being in the market: End of contract
704/04/2017

8. Organisation : Investec Sandton
Designation : IT Projects Administrator/ IT Support Engineer
Duration : December 2011 – January 2013
Key Function
• IT Project Team Leader (Researching, implementing and installing.)
• Helpdesk/Call Centre (Helpdesk software’s installation and configuration) In-house design software and
applications.
• CompuBrand support, research and implementing
• Troubleshooting 3G cards
• Connecting PC’s to the network (LAN & wireless)
• Adding users to Printers
• Installing and updating Trend antivirus software
• Running back-ups
• Installing and configuring, Support server 2003 / 2008
• Installing and testing new versions of the DBMS
• Commissioning and installing new applications and customizing existing applications in order to make them fit
for purpose.
• Installation, configuration and upgrading of Oracle server software and related products.
• Evaluate Oracle/SQL features and Oracle/SQL related products
• Interface with Oracle/SQL Corporation for technical support
• Installing operating system (windows, XP, Vista, Windows 7
• Configuring and installing new PC’s to the network
• Creating new user profiles on Active Directory and Exchange.
• Configuring new users on outlook, outlook anywhere, outlook web Access,
• Outlook resources and outlook shared folders
• Adding users to network and to printers
• Updating and installing trend worry free anti-virus
• Installing MS Office 2003 / 2007 / 2010 / MS Project 2007 / 2010 (MS SAS)
• Microsoft EAS 2003, 2007, 2010
• Web applications, Mercury Quality Centre, BPM
• SCCM configuration, VMware
• Web application testing, Research and Implementing
• Citrix, BI, BO, SAP, Oracle , Java applications support
• Setting up outlook anyway
• Installing Microsoft Communicator
• Installed steelhead mobile client
• Setting up new wireless access points
• Added users to different group policies
• Installed Adobe
• Troubleshooting 802.1x and supporting it
• Supported Cisco phones desk and wireless phones
• Installed UPS’s and supporting them
• Setting up a Cisco wireless network
• Supported VSAT Network (voice, data, and Video communications.
• Lotus Notes, RIO, Radar
• Management of IT installations on both sites.
• PC architecture, Network cabling, Mapping network drives
• MacAfee Enterprise applications & Good software for emailing applications.
• Service manager 8 & 9, Dem ware for remote access
804/04/2017

9. • Mobile Devices (Blackberry, iPads, iPhones and Samsung Mobile Phones
• Banking Applications (Equation, Card400, I Series Navigator, Pegasus web.
Reason for leaving End of contract
Organisation : Mutual and Federal Branches in SA, Namibia & Botswana
Designation : IT Project Team Lead
Duration : October 2010 – November 2011
Key Function
• PC Repairs
• Troubleshooting 3G cards
• Connected PC’s to the network. LAN & wireless
• Added users to Printers
• Installed and updated Trend antivirus software
• Ran back-ups
• Installed and configured Support server 2003 / 2008
• Installed operating system (windows, XP, Vista, Windows 7
• Configured and installed new PC’s to the network
• Created new user profiles
• Configured new users on outlook, outlook anywhere, outlook web Access,
• Added users to network and to printers
• Updated and installed trend worry free anti-virus
• Installed MS Office 2003 / 2007 / 2010 / MS Project 2007 / 2010 (Ms SAS)
• Microsoft EAS 2003, 2007, 2010
• Web applications, Mercury Quality Centre, BPM
• Web application testing, Research and Implementing
• Java applications support
• Setting up outlook anyway
• Installed Microsoft Communicator
• Installed steelhead mobile client
• Mapped network drives
• Setting up new wireless access points
• Added users to different group policies
• Installed Adobe
• Troubleshooting 802.1x and supporting it
• Supported Cisco phones desk and wireless phones
• Installed UPS’s and supporting them
• Setting up a Cisco wireless network
• Supported VSAT Network (voice, data, and Video communications.
• Managed IT installations via Network PXE, Tivoli provision manager
• Network cabling
• PC architecture
• IT Project Team Leader (Researching, Auditing, implementing and installing)
Reason for leaving: End of contract
904/04/2017

10. Organisation : Shandu Technical Service
Designation : IT Support Technician
Duration : February 2005 – September 2010
Key Function
• PC Repairs (change Hardware, Software)
• Troubleshooting 3G cards
• Connected PC’s to the network. LAN & wireless
• Add users to Printers to add them on follow me printer server or local printers.
• Installed and updated Trend antivirus software
• Ran back-ups every evening at 5pm
• Installed and configured, Support server 2003 once a week
• Installed operating system (windows XP, Vista, Windows 7
• Configured and installed new PC’s to the network
• Created new user profiles for in-house applications example Radar, Lotus notes, mobile devices.
• Configured new users on outlook, outlook anywhere, outlook web Access,
• Outlook resources and outlook shared folders
• Added users to network and to printers
• Updated and installed trend worry free anti-virus
• Installed MS Office 2003 / 2007 / MS Project 2007
• Microsoft EAS 2003, 2007,
• Web applications, Mercury Quality Centre, BPM, RADAR
• Web application testing, Research and Implementing
• SAP, BI, BO, Oracle , Java applications support
• Set up outlook anyway
• Installed Microsoft Communicator
• Installed steelhead mobile client
• Mapped network drives
• Set up new wireless access points
• Added users to different group policies
• Installed Adobe reader 9, 10, 11 and Adobe creator
• Troubleshooting 802.1x and supporting it
• Supporting Cisco phones desk and wireless phones
• Installed UPS’s and supporting them
• Set up a Cisco wireless network
• Supported VSAT Network (voice, data, and Video communications.
• Managed IT installations to install operating system, updates
• Network cabling, configuring the switches, routers and mountain boxes.
• PC architecture (building computers)
Reason for leaving
Was offered a better opportunity for growth
1004/04/2017