K K Kuofie Jr is a British IT professional seeking a Network/Server Support Engineer, System Engineer, System Administrator or IT Support Engineer position. He has over 15 years of experience in various IT roles supporting Windows server, desktop, virtualization, networking and security platforms. He holds several Microsoft and other IT certifications. His experience includes managing networks, servers, storage, applications and providing technical support to end users.

1. K K Kuofie Jr
28 Selwood Gardens,
Stanwell-Middlesex,
London
TW19 7NX
Mobile: 07939 217 425
E-mail:kaykuofie@aol.com
Nationality: British
Career Objective: An IT professional with Bsc Hons in Computing with Business Management with high
energy, self starter who enjoys learning new things and solving challenging problems, fluent in English
with extensive IT and team working skills seeking a Network/Server Support Engineer, System Engineer,
System Administrator or IT Support Engineer position.
Education:
August 2015 Awarded Microsoft Certified I.T. Professional -Windows Sever 2008,
Server Administrator
Sept 2003 – Jun 2006 Kingston University
BSc Hons in Computing with Business Management (Grade 2:1)
Final year project work was the Design and Implementation of HTTP Editor
Sept 2003-June2004 JOSKOS IT Training Centre (London)
Awarded Microsoft Certified Systems Engineer (MCSE Windows Server 2003)
Sept 1997 – Jun 1999 West Thames College, London Rd, Iselworth, London
Higher National Diploma in Information Technology
Sept1996 - June1997 Hammersmith West London College
BTEC Higher National Diploma in Computer Studies
Sept1986 - June1993 Presbyterian Boys' Secondary School, Legon-Accra Ghana
A’Levels: Maths (C), Economics (B), Geography (C), General Studies
(B).GCSEs: Math’s (B), English (C), Additional Mathematics(C), Physics (C),
Geography (C), Agricultural Science (B), Physics (C), and Chemistry (D),
Skills
IT/Computing
• Excellent communication, planning and organisational skills with a confident telephone manner
• Excellent knowledge of physical and virtual Windows 2003/2008/2012 server OS, Windows XP/7/
Windows 8 and 8.1 desktop OS, Ms Exchange 2007/2010 & MS SQL 2005/2008 server platforms
• High level experience Active Directory troubleshooting skills
• Excellent customer service/interpersonal skills and good knowledge of IIS
• Good knowledge of Microsoft Systems Centre Configuration Manager (SCCM)
•Very good knowledge of NetApp Data storage
• Experience in configuring and supporting VMware (Virtualisation) workstations and Servers
• Knowledge of WSUS for server and workstation patch deployment
• Knowledge of Firewall Technologies: Cisco, Checkpoint
• Ability to build Windows 2003, 2008 and windows 2012 servers
• Knowledge of Packet Analyser
• Knowledge of Cisco Switches, VLANs, Routing
• Ability to understand the long-term and short-term perspectives of situations
• Excellent documentation skill which has enable me to train users
• Project Management ability to demonstrate basic project management principals.
• Strong knowledge of network management practices and procedures
• Ability to install software on servers and replace Pc/Laptop components (e.g. Network cards,
Hard Disks, CD drives etc)

2. • Excellent knowledge of Desktop Operating Systems (Windows XP/Vista/7) and Microsoft Office 2000,
2003/2007/2010/2013 Office suite.
• Knowledge of Security / Vulnerability Scanning: McAfee, Sophos etc
• Able to investigate network problems and find solutions
Work History
November 2010 till present
Computacenter UK Ltd, Hatfield Business Park, Hatfield Avenue, Hatfield, AL10 9TW
Job title: 3rd Line Technical Analyst
• Configuring, supporting and maintaining Windows 2003/2008/2012 server OS,
Windows XP/7/
Windows 8 and 8.1 desktop OS, Virtualisation VMware (ESXi, Sphere4.0and 5.5) and Hyper-V,
NetApp Data storage, Citrix and SQL 2005 Server infrastructure for Computacenter’s
clients.
• Supporting different IT platforms and architecture for Computacenter clients such as Marks &Spencer,
Schroder’s, Threadneedle, Visa, HBOS, Channel4, Morrison’s and others
• Carrying out technical changes on different platforms for clients
• Managing the Wide Area Network connections, equipment and administration to ensure reliable client
connectivity.
• Monitoring the health and performance information of computer systems using SCOM
• Installing and configuring IIS on windows 2003 and 2008web servers
• Troubleshooting of networking, including IP addressing, routing, subnets and protocols such as
DHCP, DNS and FTP technical problems
• Respond to calls logged on the Remedy system and provide end users with a technical solution within
Service Level Agreements.
• Monitor, progress and close calls whilst ensuring customer satisfaction through proactive updates and
escalation where necessary.
• Escalate potential service issues initially with Team Leader/Operations Manager/Service Manager.
• Work with engineers and analysts to develop technical competence and customer environmental
awareness.
• Liaise with all parties to maintain an up to date knowledge of technical changes to the IT environment
and industry.
August 2008-October 2010
RWD Technologies Ltd-Stockley Park, Uxbridge, London UB11 1BD
Job title: EMEA Network/Server Support Engineer (3rd Line)
• Managing the Wide Area Network connections, equipment and administration to ensure reliable client
connectivity.
• Configuring, Supporting and Maintaining Ms SharePoint, Ms Exchange 2003, Microsoft Office
2000,2003 /2007 Office suite, Blackberry Enterprise Server, Red Hart Solaris and Apache Tomcat
• Active Directory user administration for over 300 users (i.e. creating new users, user groups, assigning
permissions, configuring and deploying Group Policies).
• Installing, Configuring, and supporting the VMWare (Virtualisation) workstations and Servers
• Technical liaison between RWD consultants and key clients/customers
• Configuring, Supporting and Maintaining 100-150 Windows 2003, 2008, Oracle10gi and SQL 2005
Servers (Cluster infrastructure)
• Deploying of applications and WSUS using system center configuration manger (SCCM)
• Configuring and Supporting of Windows desktop operating systems XP, Vista and Windows 7 including
creating of images (using Acronis True Home Application )for mass deployment
• Analysing and resolving network problems using Packet Analyser
• Producing and maintaining up to date documentation on the current network infrastructure
• Implementing network security measures such as Antivirus, WSUS Updates, AD Policies and firewalls.

3. • Configuring wireless network connections on laptops/personal computers
• Good understanding of networking, including IP addressing, routing, subnets and protocols such as
DHCP,DNS and FTP.
• Responding to network security and performance issues
• Solid understanding of VPN protocols and experience in their setup and troubleshooting
• Installs and configure peripherals such as network printers, scanners and Blackberry handsets
• Performing server backup and restoration using Symantec Backup Exec and ARC Serve applications
March 2006 to July 2008
Ricoh Document Management-Curtain Rd, London
Job title: Information System Administrator (2nd
/3rd Line Support)
• Managing of Local Area Network and Wide Area Network environments
• Configuring, Supporting and Maintaining 50 Windows 2000, 2003 and SQL
2005 Servers (Cluster
infrastructure) which includes Proxy Server (RedHart Solaris), Crystal Reports, Scan Router
and FTP
• Active Directory user administration for over 150 users (creating new users, user groups and assigning
appropriate permissions).
• Installing, Configuring, and supporting the VMWare workstations and Servers
• Performing negotiations and developing client relationships
• Supports users on Microsoft Windows NT/2000/2003 and Blackberry servers, Lotus Notes, PC based
hardware systems, Printers & print servers, Linux, Lotus Notes, Outlook, Microsoft Office 2000,
2003,2007 suites
• Supported RepIT (MS Access) and Optimus (SQL) Databases for over 200 users
• Use Crystal Report to generate monthly sales and finance reports for
the general operations manager.
Feb 2000 to March 2006
Quest Diagnostics Ltd, Heston. (Formerly SB Clinical Trials)
Job title: IT Coordinator (2nd
Line support)
• Active Directory user administration for 150 users (creating new users, user groups and assigning
appropriate permissions).
• Use Topcat Database Software (SQL) to query and structure data before analysing with Microsoft Excel
• Work with external IT consultants to expand and improve the functions of the Office Network
• Provides support for PC, software, network and phone problems to the department’s users
• Monitors network performance to identify and pre-empt capacity bottlenecks or connectivity difficulties.
• Management and back-end administration of core services such as (VMware, Direct Attach
Storage) for backing up and restoring data.
July1998 to Jan 2000
Capital Concept Recruitment Services, Sunbury upon Thames, Sunbury –Middlesex
Job title: IT Support (1st Line).
• Assisted the system administrator, where appropriate in the configuration, repair and upgrade of Laptops
and computers.
• Performing server backup and restoration using Veritas Backup Exec.
Jun 1993 – Sep 1996
Triple Kay Enterprise-Colindale, North London
Job title: Office Administrator
• Responsible for scheduling meetings and other events for their supervisors.
• Keeping detailed accounts of manager‘s agendas, which includes scheduling appointments and meetings
that take place at the facility or those that take place at other locations.

4. • Performing general clerical tasks such as typing, filing and answering phones
Hobbies: Reading of IT Literature, investigative Novels and magazines. I also enjoy playing and watching
of football.
References are readily available