To understand LeanUX, we'll introduce Lean, Lean Systems, and Lean Startup to situate LeanUX in context. This introduction and discussion will use Kanban to explore various aspects and ideas of LeanUX such as hypothesis formulation, assumptions gathering, multi-hypothesis testing and designing / running experiments to create tight feedback loops of customer insight.
We'll cover aspects of LeanUX research, which is conducted to gain a validated understanding of the user's problem hypothesis to understand if the problem we think customers have, is something they actually have before spending months and tens of thousands of dollars doing wasteful UX research & design time on a concept that delivers no customer value.
We'll also discuss lightweight techniques for sharing the research process with the entire team, covering the basics of customer research, interviewing, cognitive biases in user research, and how to create light-weight, rapid personas for solution hypothesis validation. We'll then cover collaborative ideation, designer pairing, and how lean teams work together to reduce batch size and increase the flow of customer business value increments - concepts mostly unheard of in product development teams following agile or waterfall ideologies.
Will Evans explores the convergence of practice and theory using Lean Systems, Design Thinking, and LeanUX with global corporations from NYC to Berlin to Singapore. As Chief Design Officer at PraxisFlow, he works with a select group of corporate clients undergoing Lean and Agile transformations across the entire organization. Will is also the Design Thinker-in-Residence at NYU Stern's Berkley Center for Innovation and Entrepreneurship.
Will was previously the Managing Director of TLCLabs, the world's leading Lean Design Innovation consultancy where he has brought Lean Startup, LeanUX, and Design Thinking to large media, finance, and healthcare companies.
Before TLC, he led experience design and research for TheLadders in New York City. He has over 15 years industry experience in design innovation, user experience strategy and research. His roles include directing UX for social network analytics & terrorism modeling at AIR Worldwide, UX Architect for social media site Gather.com, and UX Architect for travel search engine Kayak.com. He worked at Lotus/IBM where he was the senior information architect, and for Curl - a DARPA-funded MIT project when he was at the MIT Laboratory for Computer Science.
He lives in New York, NY, and drinks far too much coffee. He Co-Founded and Co-Chaired the LeanUX NYC conference, and is the User Experience track chair for the Agile 2013 and Agile 2014 conferences.
Design Thinking: The one thing that will transform the way you thinkDigital Surgeons
What's the one thing that will transform the way you think? Design Thinking. The startups, trailblazers, and business mavericks of our world have embraced this process as a means of zeroing in on true human-centered design.
Design Thinking is a methodology for innovators that taps into the two biggest skills needed in today’s modern workplace: critical thinking & problem solving.
Of course, if you ask 100 practitioners to define it, you’ll wind up with 101 definitions.
Pete Sena of Digital Surgeons believes that Design Thinking is a process for solving complex problems through observation and iteration. At its core, he describes it as a vehicle for solving human wants and needs.
Minds are like parachutes; they only function when open. Thomas Dewar was a Scottish whiskey distiller.
Communicating ideas or insights is often the hardest part of the design process. And PowerPoint and Excel spreadsheets are limited in their ability to do this. But the communication tools used in Design Thinking—maps, models, sketches, and stories—help to capture and express the information required to form and socialize meaning in a very straightforward, human way.
The Five things that all definitions of Design Thinking have in common:
1. Isolating and reframing the problem focused on the user.
2. Empathy. A design practitioner from IDEO, the popular design and innovation firm strapped a video camera to his head and it was only then that he recognized why the ceiling is such an important factor when working with hospital patients. As a patient you lay in bed and stare at it all day. It’s these little details and true empathy that can only be realized by putting oneself in the user’s shoes.
3. Approach things with an open mind and be willing to collaborate. Creativity with purpose is a team sport.
4. Curiosity. We have to harness our inner 5-year-old here and really be inquisitive explorers. Instead of seeing what would be or what should be, consider what COULD be.
5 - Commitment. Brainstorming is easy. It’s easy to want to start a business or solve a problem. Seeing it into market and making it successful is not for the faint of heart. We’ve all read about big “wins” (multi-billion dollar acquisitions like Instagram and WhatsApp). What we don’t read about are people like Tony Fadell and Matt Rogers, who work for years before becoming industry sensations.
Pete describes what he refers to as the “Wheel of Innovation” as a process that continuously focuses on framing, making, validating, and improving on your concept. Be it as small as a core feature in your product down to the business model and business idea itself.
Design is about form and function, not art.
What are the business benefits for Design Innovation?
IDEO started an idea revolution when they coined this phrase DESIGN THINKING. Organizations ranging from early-stage startups up to Fortune 50 organizations have capitalized on this iterative appr
How can focus help our business, our teams, ourselves? This presentation disassembles the difficulty we have in achieving various kinds of focus (vision, goal, users, pragmatism, attention, calm) and gives practical tips on how to approach and improve each of them.
This talk was originally prepared for ThemeConf (themeconf.com) and From the Front (2015.fromthefront.it).
Would you use this? UX South Africa 2016Phil Barrett
if you're an innovator, "Would you use this" is a question you really want to answer. But you can't ask it in a usability test. Usability tests can evaluate comprehension and ease of use, but test respondents can't reliably predict their own future behaviour. If you base your strategic choices on experiments where you ask them to do that, you can cause serious damage to your company.
But using the JTBD change making forces, and the MAO model, you can start to explore the factors that influence people's actions systematically . You can find out *when* and *why* people will use your new product idea, which is enough to work out whether your product is on the right track.
To understand LeanUX, we'll introduce Lean, Lean Systems, and Lean Startup to situate LeanUX in context. This introduction and discussion will use Kanban to explore various aspects and ideas of LeanUX such as hypothesis formulation, assumptions gathering, multi-hypothesis testing and designing / running experiments to create tight feedback loops of customer insight.
We'll cover aspects of LeanUX research, which is conducted to gain a validated understanding of the user's problem hypothesis to understand if the problem we think customers have, is something they actually have before spending months and tens of thousands of dollars doing wasteful UX research & design time on a concept that delivers no customer value.
We'll also discuss lightweight techniques for sharing the research process with the entire team, covering the basics of customer research, interviewing, cognitive biases in user research, and how to create light-weight, rapid personas for solution hypothesis validation. We'll then cover collaborative ideation, designer pairing, and how lean teams work together to reduce batch size and increase the flow of customer business value increments - concepts mostly unheard of in product development teams following agile or waterfall ideologies.
Will Evans explores the convergence of practice and theory using Lean Systems, Design Thinking, and LeanUX with global corporations from NYC to Berlin to Singapore. As Chief Design Officer at PraxisFlow, he works with a select group of corporate clients undergoing Lean and Agile transformations across the entire organization. Will is also the Design Thinker-in-Residence at NYU Stern's Berkley Center for Innovation and Entrepreneurship.
Will was previously the Managing Director of TLCLabs, the world's leading Lean Design Innovation consultancy where he has brought Lean Startup, LeanUX, and Design Thinking to large media, finance, and healthcare companies.
Before TLC, he led experience design and research for TheLadders in New York City. He has over 15 years industry experience in design innovation, user experience strategy and research. His roles include directing UX for social network analytics & terrorism modeling at AIR Worldwide, UX Architect for social media site Gather.com, and UX Architect for travel search engine Kayak.com. He worked at Lotus/IBM where he was the senior information architect, and for Curl - a DARPA-funded MIT project when he was at the MIT Laboratory for Computer Science.
He lives in New York, NY, and drinks far too much coffee. He Co-Founded and Co-Chaired the LeanUX NYC conference, and is the User Experience track chair for the Agile 2013 and Agile 2014 conferences.
Design Thinking: The one thing that will transform the way you thinkDigital Surgeons
What's the one thing that will transform the way you think? Design Thinking. The startups, trailblazers, and business mavericks of our world have embraced this process as a means of zeroing in on true human-centered design.
Design Thinking is a methodology for innovators that taps into the two biggest skills needed in today’s modern workplace: critical thinking & problem solving.
Of course, if you ask 100 practitioners to define it, you’ll wind up with 101 definitions.
Pete Sena of Digital Surgeons believes that Design Thinking is a process for solving complex problems through observation and iteration. At its core, he describes it as a vehicle for solving human wants and needs.
Minds are like parachutes; they only function when open. Thomas Dewar was a Scottish whiskey distiller.
Communicating ideas or insights is often the hardest part of the design process. And PowerPoint and Excel spreadsheets are limited in their ability to do this. But the communication tools used in Design Thinking—maps, models, sketches, and stories—help to capture and express the information required to form and socialize meaning in a very straightforward, human way.
The Five things that all definitions of Design Thinking have in common:
1. Isolating and reframing the problem focused on the user.
2. Empathy. A design practitioner from IDEO, the popular design and innovation firm strapped a video camera to his head and it was only then that he recognized why the ceiling is such an important factor when working with hospital patients. As a patient you lay in bed and stare at it all day. It’s these little details and true empathy that can only be realized by putting oneself in the user’s shoes.
3. Approach things with an open mind and be willing to collaborate. Creativity with purpose is a team sport.
4. Curiosity. We have to harness our inner 5-year-old here and really be inquisitive explorers. Instead of seeing what would be or what should be, consider what COULD be.
5 - Commitment. Brainstorming is easy. It’s easy to want to start a business or solve a problem. Seeing it into market and making it successful is not for the faint of heart. We’ve all read about big “wins” (multi-billion dollar acquisitions like Instagram and WhatsApp). What we don’t read about are people like Tony Fadell and Matt Rogers, who work for years before becoming industry sensations.
Pete describes what he refers to as the “Wheel of Innovation” as a process that continuously focuses on framing, making, validating, and improving on your concept. Be it as small as a core feature in your product down to the business model and business idea itself.
Design is about form and function, not art.
What are the business benefits for Design Innovation?
IDEO started an idea revolution when they coined this phrase DESIGN THINKING. Organizations ranging from early-stage startups up to Fortune 50 organizations have capitalized on this iterative appr
How can focus help our business, our teams, ourselves? This presentation disassembles the difficulty we have in achieving various kinds of focus (vision, goal, users, pragmatism, attention, calm) and gives practical tips on how to approach and improve each of them.
This talk was originally prepared for ThemeConf (themeconf.com) and From the Front (2015.fromthefront.it).
Would you use this? UX South Africa 2016Phil Barrett
if you're an innovator, "Would you use this" is a question you really want to answer. But you can't ask it in a usability test. Usability tests can evaluate comprehension and ease of use, but test respondents can't reliably predict their own future behaviour. If you base your strategic choices on experiments where you ask them to do that, you can cause serious damage to your company.
But using the JTBD change making forces, and the MAO model, you can start to explore the factors that influence people's actions systematically . You can find out *when* and *why* people will use your new product idea, which is enough to work out whether your product is on the right track.
SINY Leanstartup Introduction | Reduce waste, run experiments!Adam Berk
Thanks John Lynn, @jmlynn7 @startupinst for bringing us in to talk about leanstartup and the practical application for folks.
Folks at home - if you want to PRACTICE some of the lessons in this deck, we are giving away $100 bills at #sxswi for people to do customer development, state problem hypotheses, and run experiments.
What's the problem you want to solve and why? Europe 2015Adam Berk
Leanstartup (TM Eric Ries) workshops in Europe at Numa, Rockstart and Etohum challenging early stage founders to talk to 3-25 customers/users (the person for whom they are directly solving a problem). No solutions, no friends, no "would you", no excuses, no waste!
Over the last couple of years I've talked a lot on Design Thinking, Design in general and Service Design.
This presentation is my incomplete story on the topic, with storyline.
Hope you like it, love your comments...
Lean Product Development using Design ThinkingAgedo GmbH
How to face uncertainty in the product development process using a lean design approach. Build products that matter, that your customers need and want and all of that in less time at lower costs. Substitute assumptions with facts and progress in fast iterations, without forgetting about the "joy of use" of your product.
December 2017 presentation covering: What is design thinking? What does it look like in practice? What are some case stories of design thinking being used in the real world? How can we use design thinking in our organization? Where can I learn more?
Design Thinking Workshop
an introduction to MBA Students at HEC Montréal, QC, Canada
Key Note - Why we need to change how we solve problems
What is Design Thinking, how is it applied, what are the key success factors
In Practice - a vision for 2025 of e-commerce
Centre for Entrepreneurship (C4E) of the University of Cyprus and Berklee Institute for Creative Entrepreneurship (ICE) present the:
Why are some designs better than others, and what can you do about it? (The workshop)
If you've ever described a poster as heavy, a website as dense, an app as clumsy or an object as whimsical, you probably already know the answer. Recent psychology research is showing that experiential metaphors are key emotional drivers that impact our perception of the world. Applying these findings to design confirms what designers have learned throughout their careers—good design is subconscious first and rational second. Michael will share stories from this research and the IDEO portfolio then share tools to help you be more consciously subconscious.
Using Design thinking to create great customer experiencesWendy Castleman
Slides used in a webinar given on January 19 2016 for Medallia. Learn what design thinking is, how to do it, and hear many examples from different fields.
After writing a post on Medium about my Design Thinking experiments in the the UX class I taught last semester, I had the privilege to be invited by the Dean of School of Media Studies & Information Technology from Humber College to give a talk of the story with the program coordinators and associate dean. These are the slides of my talk.
This is an excerpt from my talk "Startup DNA" (http://www.slideshare.net/brikis98/startup-dna) that just focuses on the "Speed Wins" concept. For more info, check out my book "Hello, Startup: A Programmer's Guide to Building Products, Technologies, and Teams" at http://www.hello-startup.net.
Motivated by curiosity and a strong conviction that the tools and methods of design thinking ignite innovative ideas and solutions, a group of Portland-based, like-minded practitioners set out to survey the local landscape. Our goal: to uncover the tactics, challenges, benefits and themes surrounding design thinking in our community.
This is the result.
We found more than a dozen common themes and insights. Some of them speak directly to the benefits of a design thinking approach. Some express deep challenges to making that approach work in the real world. In all cases, we are pleasantly surprised by the conviction, passion, and commitment to overcoming those challenges and sharing the benefits of design thinking. !
This is a short talk and workshop (30' + 90') to give a first introduction to design thinking. Gives theory foundation, notes a few different approaches, and then dives into one of them.
This presentation was first done at ImpactON / StartupChile evening in 2015.
Agile marketing, or why and how to increase your pace of learningFranky Athill
An illustrated presentation on why and how to increase the pace of learning to meet the exponentially increasing rate of change in the advertising, marketing and PR industries.
Nouvelles extensions de noms de domainenom-domaine
En 2014 et 2015, plus de 1000 nouvelles extensions de noms de domaine devraient voir le jour, dont une majorité d'entre elle ouvertes au public.
La presse présente cet événement comme le plus important dans l'histoire du nommage, avec des conséquences majeures sur la navigation des internautes et sur les choix des entreprises et autres organismes pour leur visibilité sur internet.
Notre présentation apporte un éclairage sur l'intérêt réel de ces nouvelles extensions et sur leurs chances de succès. Malgré le marketing agressif mis en oeuvre pour leur promotion, ces extensions se solderont selon nous par une majorité d'échecs car elles ne répondent à aucun besoin. Les rares entreprises qui ont choisi de développer leur propre extension l'ont fait de manière défensive et n'ont que très rarement d'idée de ce qu'elles en feront. L'argument selon lequel elles pourraient abandonner leur(s) nom(s) de domaine actuel(s) au profit d'un .nomdelentreprise pour des motifs de meilleur contrôle et de sécurité nous semble irrecevable. Aucune société de taille mondiale ne prendra le risque de communiquer avec des formats d'adresses internet que personne ne connaît ni ne comprend. Quand aux extensions destinées au grand public, elles seront plus ou moins bien rentabilisées grâce au piège grossier de la menace du cybersquatting et des offres de protection à des prix exorbitants qui y sont associés. Dans tous les cas, les éditeurs de sites resteront à l'écart de ces nouvelles extensions qui ne font que créer de la confusion et nous paraissent contre-productives pour la promotion d'une marque.
SINY Leanstartup Introduction | Reduce waste, run experiments!Adam Berk
Thanks John Lynn, @jmlynn7 @startupinst for bringing us in to talk about leanstartup and the practical application for folks.
Folks at home - if you want to PRACTICE some of the lessons in this deck, we are giving away $100 bills at #sxswi for people to do customer development, state problem hypotheses, and run experiments.
What's the problem you want to solve and why? Europe 2015Adam Berk
Leanstartup (TM Eric Ries) workshops in Europe at Numa, Rockstart and Etohum challenging early stage founders to talk to 3-25 customers/users (the person for whom they are directly solving a problem). No solutions, no friends, no "would you", no excuses, no waste!
Over the last couple of years I've talked a lot on Design Thinking, Design in general and Service Design.
This presentation is my incomplete story on the topic, with storyline.
Hope you like it, love your comments...
Lean Product Development using Design ThinkingAgedo GmbH
How to face uncertainty in the product development process using a lean design approach. Build products that matter, that your customers need and want and all of that in less time at lower costs. Substitute assumptions with facts and progress in fast iterations, without forgetting about the "joy of use" of your product.
December 2017 presentation covering: What is design thinking? What does it look like in practice? What are some case stories of design thinking being used in the real world? How can we use design thinking in our organization? Where can I learn more?
Design Thinking Workshop
an introduction to MBA Students at HEC Montréal, QC, Canada
Key Note - Why we need to change how we solve problems
What is Design Thinking, how is it applied, what are the key success factors
In Practice - a vision for 2025 of e-commerce
Centre for Entrepreneurship (C4E) of the University of Cyprus and Berklee Institute for Creative Entrepreneurship (ICE) present the:
Why are some designs better than others, and what can you do about it? (The workshop)
If you've ever described a poster as heavy, a website as dense, an app as clumsy or an object as whimsical, you probably already know the answer. Recent psychology research is showing that experiential metaphors are key emotional drivers that impact our perception of the world. Applying these findings to design confirms what designers have learned throughout their careers—good design is subconscious first and rational second. Michael will share stories from this research and the IDEO portfolio then share tools to help you be more consciously subconscious.
Using Design thinking to create great customer experiencesWendy Castleman
Slides used in a webinar given on January 19 2016 for Medallia. Learn what design thinking is, how to do it, and hear many examples from different fields.
After writing a post on Medium about my Design Thinking experiments in the the UX class I taught last semester, I had the privilege to be invited by the Dean of School of Media Studies & Information Technology from Humber College to give a talk of the story with the program coordinators and associate dean. These are the slides of my talk.
This is an excerpt from my talk "Startup DNA" (http://www.slideshare.net/brikis98/startup-dna) that just focuses on the "Speed Wins" concept. For more info, check out my book "Hello, Startup: A Programmer's Guide to Building Products, Technologies, and Teams" at http://www.hello-startup.net.
Motivated by curiosity and a strong conviction that the tools and methods of design thinking ignite innovative ideas and solutions, a group of Portland-based, like-minded practitioners set out to survey the local landscape. Our goal: to uncover the tactics, challenges, benefits and themes surrounding design thinking in our community.
This is the result.
We found more than a dozen common themes and insights. Some of them speak directly to the benefits of a design thinking approach. Some express deep challenges to making that approach work in the real world. In all cases, we are pleasantly surprised by the conviction, passion, and commitment to overcoming those challenges and sharing the benefits of design thinking. !
This is a short talk and workshop (30' + 90') to give a first introduction to design thinking. Gives theory foundation, notes a few different approaches, and then dives into one of them.
This presentation was first done at ImpactON / StartupChile evening in 2015.
Agile marketing, or why and how to increase your pace of learningFranky Athill
An illustrated presentation on why and how to increase the pace of learning to meet the exponentially increasing rate of change in the advertising, marketing and PR industries.
Nouvelles extensions de noms de domainenom-domaine
En 2014 et 2015, plus de 1000 nouvelles extensions de noms de domaine devraient voir le jour, dont une majorité d'entre elle ouvertes au public.
La presse présente cet événement comme le plus important dans l'histoire du nommage, avec des conséquences majeures sur la navigation des internautes et sur les choix des entreprises et autres organismes pour leur visibilité sur internet.
Notre présentation apporte un éclairage sur l'intérêt réel de ces nouvelles extensions et sur leurs chances de succès. Malgré le marketing agressif mis en oeuvre pour leur promotion, ces extensions se solderont selon nous par une majorité d'échecs car elles ne répondent à aucun besoin. Les rares entreprises qui ont choisi de développer leur propre extension l'ont fait de manière défensive et n'ont que très rarement d'idée de ce qu'elles en feront. L'argument selon lequel elles pourraient abandonner leur(s) nom(s) de domaine actuel(s) au profit d'un .nomdelentreprise pour des motifs de meilleur contrôle et de sécurité nous semble irrecevable. Aucune société de taille mondiale ne prendra le risque de communiquer avec des formats d'adresses internet que personne ne connaît ni ne comprend. Quand aux extensions destinées au grand public, elles seront plus ou moins bien rentabilisées grâce au piège grossier de la menace du cybersquatting et des offres de protection à des prix exorbitants qui y sont associés. Dans tous les cas, les éditeurs de sites resteront à l'écart de ces nouvelles extensions qui ne font que créer de la confusion et nous paraissent contre-productives pour la promotion d'une marque.
What defines user experiences, why designing to improve experiences is important, and how to get started. Presented at Untangle the Web October 2014, at Google Campus.
The webinar organized by Endeavour - The Mobility Company provides insights on Role of User Experience, popularly known as UX in the Mobility Landscape.
An introduction to user experience.
Consist of:
1. Definition
2. Sample
3. UX scope
4. UX stack
5. User Persona
6. User Story
7. Wireframe
8. Design consideration
9. Rapid prototyping
10. Evaluation
11. Target
User Experience (UX) can be confusing, unless you are a practitioner. This introductory presentation defines user experience, shows you how to do it, how to evaluate web sites for their user experience and names the components of user experience.
After designing and building software for clients on more than 100 products over the last 20 years, it's become painfully obvious that there's no shortage of great ideas for new products. Equally obvious is that starting with a great idea doesn't necessarily mean you’ll wind up with a great product. Almost every wildly successful startup has found said success with a completely different product than they originally set out to build.
How have these teams found the secret successful product hiding in the heap of (mostly unused) features their team is furiously designing, building, shipping, and supporting? Sure, you're supposed to get out of the building and talk to customers, but how do you actually do it, and what do you once you have? And what if you got into this whole industry partly because you don't actually like talking to people?
In this issue:
• 1 question you should be asking everyone you meet
• 3 folds to a piece of paper that can turn anyone into a designer
• 8 hours that just might turn your product into the next big thing
• 100 dollars you should be spending on TaskRabbit every month
Personal summary of the World Creativity Forum about creativity and innovation at the 16th and 17th November 2011 in Hasselt, Flanders.
Keynotes: Malcolm Gladwell, Alexander Osterwalder, Scott Belski, Peter Hinssen, Garr Reynolds, Keith Sawyer, Jamie Anderson, Patti Maes
creativityworldforum.be
Texts in Dutch and English.
Design Thinking for Startups - Are You Design Driven?Amir Khella
This presentation provides some best practices and tools to help small business entrepreneurs and startup founders in creating a culture of innovation.
Whether you're working on a web 2.0, iPhone or a physical gadget, these simple practices are universally applicable.
***Note****
I will be running a webinar in October 2009 to expand on the points mentioned in this presentation, study design thinking use cases and stories and answer questions. Please leave a comment and follow the discussion, or follow @amirkhella on twitter to get notified about the webinar.
Execution is one of the most overlooked elements of business. Strategy, finances, and market opportunities seem to get a lot more attention. In my own experience, getting an A+ on execution will beat out the other companies who have A+'s in the more traditional areas.
Immerse, Imagine, Invent, Articulate: A framework for disruptive innovationPaulJervisHeath
What new product or service could you invent that would completely change your customers’ lives? How could you disrupt your entire sector?
This practical workshop takes you through an innovation process, helping you to identify the clichés that exist in your sector and giving you the tools and time to redefine them. The workshop provides techniques to disrupt those clichés, generate genuine customer insights, turn opportunities into ideas through proven ideation methods, create a coherent concept and then articulate that concept.
The workshop shows you how to realise a new product or service through a lean process of prototyping and iteration and we discuss case studies each step of the way.
Find out why focus groups are not design research. Find out why the average brainstorm gives ideation a bad name and find out how to make your own innovation processes have tangible business outcomes.
This workshop was ran at UX Cambridge in September 2013 and will be running again at the J. Boye conference in Århus, Denmark in November 2013.
Thinking Big: Taking an Idea From Thought to RevolutionMark Drager
Whether you’ve tried and failed to think big, you dream of being the next big thing or you want to push yourself outside of your comfort zone, learning these five steps is crucial.
January 2016 Event: UX Strategy & SimplificationUXPA MN
Have you ever worked a project where the size of scope and size of support are imbalanced? Many projects end up this way and many don’t know how to overcome the obstacles created by this situation.
Time Leisio and James Schmittler from Thomson Reuters take a look at what happens when scope gets out of control, the benefits of keeping a manageable scope, and how designers can employ strategy and simplification to get a project back on track.
This is my presentation covering Dan Saffer's UX London day one presentation and the workshop from days two and three.
Originally presented at the London IA UX London Redux on August 12th, 2009.
Creating Change: Dream, Discover, Deliver Lois Kelly
There are three elements of creating meaningful change -- whether it's developing a new product or transforming a government agency or business function. This presentation highlights how to Dream, Discover and Deliver, and gives you a heads up about practices to embrace and pitfalls to avoid.
Many of us have seen the quote "If things seem under control, you’re just not going fast enough.” ... This presentation talks about the need for speed and myths that keep us from achieving our speed potential. There are also 2 cases at the end..
A talk I gave to the design and marketing team of a very large corporate about why it's hard to practice Design Thinking in a corporation. Borrows heavily from Clay Shirky. The slides may not make too much sense without me doing the talk.
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page pmgdscunsri
Figma is a cloud-based design tool widely used by designers for prototyping, UI/UX design, and real-time collaboration. With features such as precision pen tools, grid system, and reusable components, Figma makes it easy for teams to work together on design projects. Its flexibility and accessibility make Figma a top choice in the digital age.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
7. Requirements are
assumptions
‣ Articulate them as such and they can
be rethought
‣ When the CEO says “do this”, you do
it; when the CEO says “I think this”,
you have a conversation then test the
hypothesis
‣ "We believe building [this] for [them]
will result in [this]. We will know we're
successful when [this] happens."
9. London
Olympics 2012
‣ 30,000,000 timeline scrubs
‣ 25,000,000 full screens
‣ 21,000,000 chapter markers chosen
‣ 18,000,000 pauses
‣ Sport guides were conceived during
user testing
‣ Bookmark titles were written manually
11. .GOV
‣ Heavy bias for designing in browser
‣ Very little wireframing
‣ Launch and test attitude
‣ gov.uk/designprinciples
‣ gov.uk/service-manual
‣ github.com/alphagov
13. Schelling Points
‣ Focal points; places that things find
themselves
‣ That table by the door with your keys,
wallet, phone...
‣ Personal Schelling points are wrists,
shoes, necklace...
14. Always design a thing by
considering it in its next
larger context - a chair in a
room, a room in a house, a
house in an environment,
an environment in a city
plan.”
Eliel Saarinen
“
17. Prototyping Touch
‣ Prototype ≠ code
‣ Step away from your desk
‣ Get on a device early and often
‣ Prototyping is a great way for us to
get OUR heads around the client's
service
‣ bit.ly/uxl_touch
20. Luddism
‣ Luddites were not anti-technology but
anti-technology-that-replaces-people
‣ We fear tech that challenges notions
of what's human
‣ We fear tech that challenges political,
social or racial order
‣ Chart fear against wonder to find
great experiences
22. Social Web
‣ First 20 years of the web were beta
‣ It’s being rebuilt around people
‣ The word social will go away
‣ Information published (and access to
it) is going up exponentially, human
memory capacity is not changing fast
‣ People are turning to their friends in
the sea of information
23. Mobile
‣ The time when more people use your
product on mobile than desktop is
approaching - it has already happened
on Facebook
‣ 4.5 billion people have never used the
internet - when they do it will probably
be on mobile
24. Photoshop lies
‣ You can't design a dynamically
changing social system by drawing UI
or screen states
‣ Build real prototypes with real data
25. Hypothesise, build, launch,
measure, repeat
‣ Research may not be wrong, but it
can't compare to real data
‣ You can’t predict social behaviour, so
build and ship as soon as possible
‣ Use existing research - someone has
already done it better than you can
‣ Build simply and quickly
‣ Ship daily or weekly
26. If you're not embarrassed
by the first version of your
product, you’ve launched
too late.”
Reid Hoffman
“
29. UX
‣ ...is not all of these disciplines, it's
what's in between; it’s the discipline of
corralling those into one whole
‣ ...should not have its own department,
it’s everyone's responsibility
‣ ...uses design approaches, but not for
design outcomes (akin to design
thinking)
30. UX as Direction
‣ Facilitation as a skill is not appreciated
‣ A director ‘does’ very little - they lead,
co-ordinate and inspire
‣ This doesn't mean UXers can't do the
work
‣ Define your own role
‣ Lead, don’t follow
32. Wireframes
‣ Once about hierarchy, now it’s all
about layout without much thought
‣ Fundamentally you are going back to
the fixed canvas
‣ Jeremy/Clearleft try to avoid
wireframing altogether
‣ Consider tablet-first design, it's close
to both desktop and mobile
34. URL-first design
‣ URLs should be readable, guessable
and hackable by humans
‣ Design your URL structure and you will
have your website structure
‣ Don’t Repeat Yourself (DRY) principle
‣ RESTful URLs incorporate actions, e.g.
www.files.com/file/myfile/save
35. Content hierarchy
‣ “If your website was a telephone
hotline, what order would you say
things in?”
‣ Identify the atomic units of content
and order them
‣ At some point you say “...and then
there’s everything else” - remove or
conditionally load those things
36. Style
‣ Create pattern libraries horizontally to
make it clear it’s not a real page
‣ Create style tiles and ask “how does
this feel?” - start a conversation
‣ Layout is just one element, we over-
emphasise it
‣ Layout is an enhancement, it’s not
there by default
38. The Robot Curve
‣ The value and
cost of work
decreases as its
mechanisation
increases
‣ Keep learning to move
back up the curve
‣ Your job is always being
destroyed by new jobs
39. Metaskills
‣ Learning is the
opposable thumb
of the metaskills
‣ talentfinder.metaskillsbook.com
40. Imagination blockers
‣ Unexamined belief
“This is the only way I can do it”
‣ Rigid mental mode
“We've always done it this way”
‣ Lack of technique
"I don't know how I'd do that"
41. Imagination blockers
‣ Fear of failure
“What if I mess it up?”
‣ Shopping mentality
“Everything is on a shelf somewhere”
‣ Right answer fixation
“There's an answer out there, we just have to find it”
43. Process
‣ This is a big lie and we all know it
‣ The really good work doesn’t come
from this profile
‣ Be honest with clients, tell them you’re
not sure how we’ll get there but it will
be [this] good
47. Manage the brief
‣ live|work often expand the brief to
look at before and after, to find further
opportunities and problems
‣ Give yourself permission to deal with
things that aren’t digital, e.g. live|work
found they could improve the mobile
experience by making changes to the
stores themselves
49. Problems
‣ 1st order problem = need
‣ 2nd order problem = play
‣ 2nd order products often rely on 1st
order products for support, or even
just appetite for the stuff
50. Problems in music
‣ 1st order = access
‣ 2nd order = discovery
‣ There are more ways to access music
than ever before (Napster, iPod,
MySpace, YouTube, Spotify, iTunes...)
‣ There’s still desire for discovery
services
51. Trends
‣ It’s well known in fashion that trends
are often direct opposites of what
came before
‣ If you want to make something
playful, a good exercise is to imagine
the opposite
53. The state of the art
‣ This may only be the 2nd time in 500
years the tech outdoes our
imaginations
‣ Big businesses have slowed down
because they see big things coming
and they don't know what to do
54. Quentin Tarantino School
of Ethnography
‣ Observation is better than focus
groups
‣ People don’t know what they do
‣ Divert the subject’s attention away
from what they are doing so you can
observe their unconscious actions
55. Genetic manipulation
‣ It is coming hard and fast
‣ You can buy a red pill today that
restarts collagen production in post-
menopausal women, it needs no drug
license because it’s classed as food
‣ Mass storage in DNA; immortal data
‣ Mushrooms that glow; biological
lighting
56. Your life is absolutely
littered with shit that
doesn’t work”
Richard Seymour
“
57. Oath
‣ The templars had an oath to
safeguard and helpless and do no
wrong
‣ Designers don’t have an oath
‣ Shall we make one?
59. 10 ways to get ideas
1. Think in metaphors. What else is this
like? E.g. "The world is a stage"
2. Think in pictures. Draw stuff, draw the
problem. Car lanes in the USA: fast
and slow. In the UK: passing and
driving.
3. Start from a different place. You can't
just dig old ideas deeper.
60. 10 ways to get ideas
4. Poach from other domains. An
inventor walks in woods, notices burrs
stuck on their clothes, looks under a
microscope, notices holes and loops,
invents velcro. Nature applied to
clothing.
5. Arrange blind dates. Take ideas that
don't go together and see what
happens when they do.
61. 10 ways to get ideas
6. Reverse the polarity. E.g. Yahoo
homepage vs. Google homepage.
7. Find the paradox. Trying to stop
people dumping in drains? Don't put
up a sign, make the drain look like a
fish.
8. Give it the third degree. Who says? So
what? Why now? Ask like a 4 year old.
62. 10 ways to get ideas
9. Be alert for accidents. An engineer
noticed chocolate on a radar console
melting, invents the microwave.
10.Write things down. You'll forget
otherwise. Read your notes again to
refresh your memory and make
connections.