Dealing with difficult people is only as stressful as you allow it to be. By discovering what makes them difficult we start understanding how to deal with them
Technical: Ability to use knowledge, methods, techniques for performance of specific tasks acquired form experience, education and training
Human Skill: Ability and judgement in working with and through people, including an understanding of motivation and an application of effective leadership
Conceptual skill: Ability to get the big picture and how one’s role fits into overall scheme of things. This knowledge permits acting to overall objectives of organization rather than only the basis of the goals and needs of one’s own immediate group.
www.infinitegrowth.com.au | Want to become a more effective leader in your workplace? Follow these 5 tips!
Visit us at www.infinitegrowth.com.au for more business leadership tips.
The document provides information on developing effective communication skills. It discusses communication principles like giving and gathering good information to build mutual trust. It also covers developing assertive communication skills through principles like focusing on solutions rather than problems. The document recommends developing active listening skills such as paraphrasing, reflecting feelings, and synthesizing ideas to better understand others.
This document contains notes from a presentation on professional selling skills by Dr. Ahmed Nabil. The notes cover various topics related to selling such as identifying customer needs, communication skills, presentation skills, and prospecting. Key points include the importance of planning, qualifying prospects, understanding different customer styles, using body language and verbal communication effectively, preparing well for presentations, and dramatizing ideas to improve understanding and create value for customers. The overall document provides an overview of important concepts in professional selling and strategies for improving selling skills.
The document discusses assertiveness and how to communicate effectively by saying no when you want to say no. It defines assertiveness as expressing one's thoughts and feelings in a way that respects others' rights and finds win-win solutions. It contrasts assertive communication with aggressive, passive, and confused styles. It provides examples to test the reader's ability to identify different communication styles and gives tips for praising and criticizing others constructively.
The document discusses attitudes and provides information on:
- What an attitude is and that they can be positive or negative
- The importance of having a positive attitude and how it can improve one's life by making them happier and more successful
- The different types of attitudes such as positive, negative, cooperative, and ambitious
- How to develop a positive attitude through choosing happiness, looking at the bright side of life, and surrounding oneself with positive people
Dealing with difficult people is only as stressful as you allow it to be. By discovering what makes them difficult we start understanding how to deal with them
Technical: Ability to use knowledge, methods, techniques for performance of specific tasks acquired form experience, education and training
Human Skill: Ability and judgement in working with and through people, including an understanding of motivation and an application of effective leadership
Conceptual skill: Ability to get the big picture and how one’s role fits into overall scheme of things. This knowledge permits acting to overall objectives of organization rather than only the basis of the goals and needs of one’s own immediate group.
www.infinitegrowth.com.au | Want to become a more effective leader in your workplace? Follow these 5 tips!
Visit us at www.infinitegrowth.com.au for more business leadership tips.
The document provides information on developing effective communication skills. It discusses communication principles like giving and gathering good information to build mutual trust. It also covers developing assertive communication skills through principles like focusing on solutions rather than problems. The document recommends developing active listening skills such as paraphrasing, reflecting feelings, and synthesizing ideas to better understand others.
This document contains notes from a presentation on professional selling skills by Dr. Ahmed Nabil. The notes cover various topics related to selling such as identifying customer needs, communication skills, presentation skills, and prospecting. Key points include the importance of planning, qualifying prospects, understanding different customer styles, using body language and verbal communication effectively, preparing well for presentations, and dramatizing ideas to improve understanding and create value for customers. The overall document provides an overview of important concepts in professional selling and strategies for improving selling skills.
The document discusses assertiveness and how to communicate effectively by saying no when you want to say no. It defines assertiveness as expressing one's thoughts and feelings in a way that respects others' rights and finds win-win solutions. It contrasts assertive communication with aggressive, passive, and confused styles. It provides examples to test the reader's ability to identify different communication styles and gives tips for praising and criticizing others constructively.
The document discusses attitudes and provides information on:
- What an attitude is and that they can be positive or negative
- The importance of having a positive attitude and how it can improve one's life by making them happier and more successful
- The different types of attitudes such as positive, negative, cooperative, and ambitious
- How to develop a positive attitude through choosing happiness, looking at the bright side of life, and surrounding oneself with positive people
Situation- Behaviour-Impact tool of feedback. Feedback is important to go forward correcting. We'll commit only new mistakes. Feedback has to be simple and understood easily by those intended. If a colleague shows delay in implementing the suggested modifications we need to think about comprehension of the given feedback by that colleague. Analyse, understand that the person understands the given feedback well. SBI tool helps you here. Please find out how.
The document provides guidance on interviewing techniques and the negotiation process. It discusses handshakes, business etiquette, preparing for interviews, typical interview structures, questions to ask, following up, and tips for negotiating salary such as understanding the negotiation process, evaluating your worth, and providing positive responses to objections.
Here are 7 out of 12 tips on how to be a better leader at work. For 5 more tips of this type, click the link: http://vkool.com/how-to-be-a-better-leader/.
1. Lead By Example
It has been proven that leaders should show, not only say. Therefore, if you want your staffs to be punctual and principled, you ought to be the first person who follows the rules. You should always be at work on time, or even early. If you appreciate professionalism, dress for success, as well as, treat your staffs with courtesy. When you have a good tone, your staffs will respect you, and consider you a good example to follow.
2. Add In A Little Humility
Humility is a good quality that a leader should have. When you are humble, you will see others’ good points to respect them. Being modest will also help you conquer your ego if you are a hot-temper person. This will help prevent you from scolding or shouting when your staffs do something wrong. If you have a little humility, your staffs and customers will look up to you, as well as, feel safe and reliable when working with you.
3. Learn From Your Team
You should not think that you know all no matter how knowledgeable you are. A wise leader is the one who can learn from others. Everyone has something good for us to learn from. Thus, do not think that the people who are at lower positions than you at work have nothing for you to discover. Learn something new from your staffs each day to be better informed on making strategic decisions.
4. Share What You Learned
Besides learning from your staffs, you should also share what you have learned outsides to them. This will help your team know more about the market and work better to meet its demand. Passing the lessons you learned to your staff is one way to help your team avoid pitfalls.
5. Communicate Effectively
If you are a leader, you should learn to communicate effectively with your staffs. Good communication will not only help you understand your employees and build a good relationship with them, but also help you catch up on the important information on the market so as to change your trading strategies to meet its demand. Great leaders should not only be understood and heard, but also listen as communication is like a two-way street.
6. Keep Meetings Productive
In order to keep meetings productive, you should make it short by going straight to the main purpose rather than talking around it. Everything presented in the meetings should be clear and well prepared.
7. Understand Your Limits
No matter how kind you are, being a leader, you should have your own limits. Set your own boundaries to your staffs, and let them know what you will not tolerate so as to make them try their best in difficult case; otherwise, they may quit easily.
Presented to a group of approx 20 leaders in the field of mentoring at the Friends for Youth Mentoring Conference, Thursday April 18, 2013 in Santa Clara, CA
This document discusses the importance of feedback in developing competencies and improving recruitment and development processes. It notes that feedback involves both giving and receiving communication and can reveal blind spots, and that it should be given thoughtfully and voluntarily to help employees choose areas to improve. The document encourages selecting raters and a plan to get feedback, thanking those who provide it, in order to gain a balanced perspective and continue learning and developing skills.
From Peer to Leader: How to Develop Your First-Time ManagersBizLibrary
The transition from individual contributor to manager can be a daunting task. A survey by CEB, now Gartner, revealed that more than 50% of new managers fail. Balancing new responsibilities while learning how to lead former peers is a common challenge that most first-time managers struggle to overcome.
During this webinar, Learning & Development Manager Libby Mullen will discuss this challenge and five others that new managers face. She’ll explain why management training is a crucial element to success as your newly promoted managers transition to roles that require new, and frequently unfamiliar, skills and competencies.
Key takeaways:
Identify key strengths and improve weaknesses of first-time managers
Improve the relationship of new managers and their employees through emotional intelligence development and coaching techniques
Create a training plan that builds confidence and increases productivity for your new managers
The document provides information on conducting effective interviews. It discusses that interviews require significant preparation, as a bad hire can be very costly. It emphasizes having an intentional process to prevent expensive mistakes. It then covers various aspects of preparing for and conducting interviews, including types of interviews, roles of soft skills, asking the right questions, structuring the interview, and different interview styles.
How to deal with difficult people at workplacenick_3
Delivered on 31.03.2015 at DMS, PIEAS, Islamabad, Pakistan to the class of communication skills.
One of the assignments given by Dr. Tariq Majeed to the class of MS Radiation and Medical Oncology (RMO) Session 2014-16,
Sales managers face many challenges including constraints, stakeholder conflicts, managing teams and priorities. They must have both business skills like managing sales processes and people skills like self-awareness, social awareness, relationship management and team leadership. Developing emotional intelligence helps sales managers improve their people skills using a model of self-awareness, self-management, social awareness, relationship management and team leadership. Key takeaways are the importance of practicing empathy, building people skills, self-assessment, effective self-management, strong relationships and resonant leadership.
The document outlines five rules for closing a sale:
1. You cannot sell anything to someone, but you can help them talk themselves into buying by helping them make a decision.
2. It is not about you, it is about the prospect and what they want to discuss.
3. Assume the sale by believing you offer the best solution and that you are talking to buyers, not just shoppers.
4. Close on minor points - if you agree on details, the major purchase will follow.
5. Take "no" to mean "not yet" - if you assume the sale, "no" just means you missed something and need to ask more questions.
This document provides guidance on interview skills, including preparation, body language, communication, and follow up. It discusses appearing professionally, communicating effectively through words, tone, and body language during the interview. Competency and STAR approaches are outlined for answering behavioral questions. Ethical questions from interviewers and appropriate responses are addressed. The importance of sending a thank you note after the interview and following up are also covered.
This document provides guidance on constructive coaching and feedback. It differentiates between feedback and coaching, noting that feedback focuses on past behavior while coaching focuses on developing future behavior. A five-step model for coaching is presented: establish goals and purpose, discuss and clarify details, gain agreement, discuss performance solutions, and summarize the action plan. Coaching opportunities are analyzed based on whether an individual is willing and able, unwilling but able, willing but unable, or unwilling and unable. Guidelines are provided for being an effective coach, including asking questions, listening well, and recognizing and addressing resistance.
Description: http://www.karrass.com - A negotiation motivator is what moves people to participate in an negotiation. The Iceberg Theory offers one way of understanding and accessing the other party's negotiation motivators.
The success of any business depends heavily on the effectiveness of its managers. They can have a significant impact on business outcomes and employee engagement. But many organizations do not adequately select or develop their managers, and they miss a great opportunity for business advancement.
If you want to learn more about this topic: https://www.newsteer.com/resources/be-an-effective-manager-guide
The purpose of providing and receiving feedback is to help people improve and become self-aware by highlighting what works and what needs improvement, and to foster critical self-reflection. Effective feedback is a dialogue that uses the CAPS method ("Compliment", "Appreciation", "Possibility", "Support") and follows tips like making it about the content rather than the person, listening, and being consistent but not instructive unless also teaching. The goal is improvement, not making people feel good.
Giving and receiving feedback helps improve performance and interactions with others. When giving feedback, do so constructively by focusing on positives and being timely. Address issues close to when they occurred. Both the giver and receiver should aim to make it a learning experience, not a criticism. The receiver should listen actively without rejecting the feedback, and ask questions to better understand and apply the feedback.
Habit 5 Seek First To Understand Than to be Understood (Pattham's)Neil Wilson Aritonang
This document discusses the importance of seeking to understand others before trying to be understood. It explains that listening without judgment and taking the perspective of the other person is key to effective communication. Some poor listening styles like spacing out, pretending to listen, and being self-centered are identified. The document recommends genuinely listening by paying attention to body language, tone of voice, standing in the other person's shoes, and mirroring back what they said to show understanding. The overall message is that understanding others is vital for good communication and having influence.
The document summarizes key points from the book "Who Moved My Cheese?" by Spencer Johnson. It discusses how change is inevitable and that one must be prepared to adapt to change to find new opportunities, represented metaphorically as cheese. The summary highlights that the document discusses anticipating and adapting to change, enjoying success but being ready for things to change again, and that not adapting to change can lead to becoming obsolete.
The document discusses how attitude is a choice rather than predetermined, and outlines strategies for intentionally choosing and maintaining a positive attitude. It notes that attitude comes from within and is expressed outwardly. Some key strategies highlighted for changing attitude include taking responsibility for one's thoughts and actions, focusing on positive self-talk, behaving positively towards others, simplifying one's perspective, and engaging in activities that renew attitude like humor, music, exercise and pursuing goals. The overall message is that one can overcome a negative attitude and external influences by changing oneself from the inside out through conscious effort.
This document provides information on professional development and related topics such as time management, personal productivity, decision making, problem solving, meetings, and listening skills. It defines professional development as the process of improving staff capabilities through education and training. It also discusses how professional development helps build staff morale and attract higher quality employees. The document then provides guidance on various time management strategies leaders use as well as how to measure and improve personal productivity. It defines decision making and describes the seven steps of making effective decisions. Finally, it discusses the definition of meetings and factors to consider when planning a meeting.
This document discusses principles of organization and work planning in health information management. It covers topics such as organizational structure, management levels, team leadership, strategic planning, operational planning, budgeting, staffing, performance management, and quality improvement. The key points are hierarchical and modern organizational structures, levels of management including supervisory, middle, and executive, developing strategic and operational plans, managing budgets and finances, staff recruitment and development, and using a quality improvement process to identify and address problems.
Situation- Behaviour-Impact tool of feedback. Feedback is important to go forward correcting. We'll commit only new mistakes. Feedback has to be simple and understood easily by those intended. If a colleague shows delay in implementing the suggested modifications we need to think about comprehension of the given feedback by that colleague. Analyse, understand that the person understands the given feedback well. SBI tool helps you here. Please find out how.
The document provides guidance on interviewing techniques and the negotiation process. It discusses handshakes, business etiquette, preparing for interviews, typical interview structures, questions to ask, following up, and tips for negotiating salary such as understanding the negotiation process, evaluating your worth, and providing positive responses to objections.
Here are 7 out of 12 tips on how to be a better leader at work. For 5 more tips of this type, click the link: http://vkool.com/how-to-be-a-better-leader/.
1. Lead By Example
It has been proven that leaders should show, not only say. Therefore, if you want your staffs to be punctual and principled, you ought to be the first person who follows the rules. You should always be at work on time, or even early. If you appreciate professionalism, dress for success, as well as, treat your staffs with courtesy. When you have a good tone, your staffs will respect you, and consider you a good example to follow.
2. Add In A Little Humility
Humility is a good quality that a leader should have. When you are humble, you will see others’ good points to respect them. Being modest will also help you conquer your ego if you are a hot-temper person. This will help prevent you from scolding or shouting when your staffs do something wrong. If you have a little humility, your staffs and customers will look up to you, as well as, feel safe and reliable when working with you.
3. Learn From Your Team
You should not think that you know all no matter how knowledgeable you are. A wise leader is the one who can learn from others. Everyone has something good for us to learn from. Thus, do not think that the people who are at lower positions than you at work have nothing for you to discover. Learn something new from your staffs each day to be better informed on making strategic decisions.
4. Share What You Learned
Besides learning from your staffs, you should also share what you have learned outsides to them. This will help your team know more about the market and work better to meet its demand. Passing the lessons you learned to your staff is one way to help your team avoid pitfalls.
5. Communicate Effectively
If you are a leader, you should learn to communicate effectively with your staffs. Good communication will not only help you understand your employees and build a good relationship with them, but also help you catch up on the important information on the market so as to change your trading strategies to meet its demand. Great leaders should not only be understood and heard, but also listen as communication is like a two-way street.
6. Keep Meetings Productive
In order to keep meetings productive, you should make it short by going straight to the main purpose rather than talking around it. Everything presented in the meetings should be clear and well prepared.
7. Understand Your Limits
No matter how kind you are, being a leader, you should have your own limits. Set your own boundaries to your staffs, and let them know what you will not tolerate so as to make them try their best in difficult case; otherwise, they may quit easily.
Presented to a group of approx 20 leaders in the field of mentoring at the Friends for Youth Mentoring Conference, Thursday April 18, 2013 in Santa Clara, CA
This document discusses the importance of feedback in developing competencies and improving recruitment and development processes. It notes that feedback involves both giving and receiving communication and can reveal blind spots, and that it should be given thoughtfully and voluntarily to help employees choose areas to improve. The document encourages selecting raters and a plan to get feedback, thanking those who provide it, in order to gain a balanced perspective and continue learning and developing skills.
From Peer to Leader: How to Develop Your First-Time ManagersBizLibrary
The transition from individual contributor to manager can be a daunting task. A survey by CEB, now Gartner, revealed that more than 50% of new managers fail. Balancing new responsibilities while learning how to lead former peers is a common challenge that most first-time managers struggle to overcome.
During this webinar, Learning & Development Manager Libby Mullen will discuss this challenge and five others that new managers face. She’ll explain why management training is a crucial element to success as your newly promoted managers transition to roles that require new, and frequently unfamiliar, skills and competencies.
Key takeaways:
Identify key strengths and improve weaknesses of first-time managers
Improve the relationship of new managers and their employees through emotional intelligence development and coaching techniques
Create a training plan that builds confidence and increases productivity for your new managers
The document provides information on conducting effective interviews. It discusses that interviews require significant preparation, as a bad hire can be very costly. It emphasizes having an intentional process to prevent expensive mistakes. It then covers various aspects of preparing for and conducting interviews, including types of interviews, roles of soft skills, asking the right questions, structuring the interview, and different interview styles.
How to deal with difficult people at workplacenick_3
Delivered on 31.03.2015 at DMS, PIEAS, Islamabad, Pakistan to the class of communication skills.
One of the assignments given by Dr. Tariq Majeed to the class of MS Radiation and Medical Oncology (RMO) Session 2014-16,
Sales managers face many challenges including constraints, stakeholder conflicts, managing teams and priorities. They must have both business skills like managing sales processes and people skills like self-awareness, social awareness, relationship management and team leadership. Developing emotional intelligence helps sales managers improve their people skills using a model of self-awareness, self-management, social awareness, relationship management and team leadership. Key takeaways are the importance of practicing empathy, building people skills, self-assessment, effective self-management, strong relationships and resonant leadership.
The document outlines five rules for closing a sale:
1. You cannot sell anything to someone, but you can help them talk themselves into buying by helping them make a decision.
2. It is not about you, it is about the prospect and what they want to discuss.
3. Assume the sale by believing you offer the best solution and that you are talking to buyers, not just shoppers.
4. Close on minor points - if you agree on details, the major purchase will follow.
5. Take "no" to mean "not yet" - if you assume the sale, "no" just means you missed something and need to ask more questions.
This document provides guidance on interview skills, including preparation, body language, communication, and follow up. It discusses appearing professionally, communicating effectively through words, tone, and body language during the interview. Competency and STAR approaches are outlined for answering behavioral questions. Ethical questions from interviewers and appropriate responses are addressed. The importance of sending a thank you note after the interview and following up are also covered.
This document provides guidance on constructive coaching and feedback. It differentiates between feedback and coaching, noting that feedback focuses on past behavior while coaching focuses on developing future behavior. A five-step model for coaching is presented: establish goals and purpose, discuss and clarify details, gain agreement, discuss performance solutions, and summarize the action plan. Coaching opportunities are analyzed based on whether an individual is willing and able, unwilling but able, willing but unable, or unwilling and unable. Guidelines are provided for being an effective coach, including asking questions, listening well, and recognizing and addressing resistance.
Description: http://www.karrass.com - A negotiation motivator is what moves people to participate in an negotiation. The Iceberg Theory offers one way of understanding and accessing the other party's negotiation motivators.
The success of any business depends heavily on the effectiveness of its managers. They can have a significant impact on business outcomes and employee engagement. But many organizations do not adequately select or develop their managers, and they miss a great opportunity for business advancement.
If you want to learn more about this topic: https://www.newsteer.com/resources/be-an-effective-manager-guide
The purpose of providing and receiving feedback is to help people improve and become self-aware by highlighting what works and what needs improvement, and to foster critical self-reflection. Effective feedback is a dialogue that uses the CAPS method ("Compliment", "Appreciation", "Possibility", "Support") and follows tips like making it about the content rather than the person, listening, and being consistent but not instructive unless also teaching. The goal is improvement, not making people feel good.
Giving and receiving feedback helps improve performance and interactions with others. When giving feedback, do so constructively by focusing on positives and being timely. Address issues close to when they occurred. Both the giver and receiver should aim to make it a learning experience, not a criticism. The receiver should listen actively without rejecting the feedback, and ask questions to better understand and apply the feedback.
Habit 5 Seek First To Understand Than to be Understood (Pattham's)Neil Wilson Aritonang
This document discusses the importance of seeking to understand others before trying to be understood. It explains that listening without judgment and taking the perspective of the other person is key to effective communication. Some poor listening styles like spacing out, pretending to listen, and being self-centered are identified. The document recommends genuinely listening by paying attention to body language, tone of voice, standing in the other person's shoes, and mirroring back what they said to show understanding. The overall message is that understanding others is vital for good communication and having influence.
The document summarizes key points from the book "Who Moved My Cheese?" by Spencer Johnson. It discusses how change is inevitable and that one must be prepared to adapt to change to find new opportunities, represented metaphorically as cheese. The summary highlights that the document discusses anticipating and adapting to change, enjoying success but being ready for things to change again, and that not adapting to change can lead to becoming obsolete.
The document discusses how attitude is a choice rather than predetermined, and outlines strategies for intentionally choosing and maintaining a positive attitude. It notes that attitude comes from within and is expressed outwardly. Some key strategies highlighted for changing attitude include taking responsibility for one's thoughts and actions, focusing on positive self-talk, behaving positively towards others, simplifying one's perspective, and engaging in activities that renew attitude like humor, music, exercise and pursuing goals. The overall message is that one can overcome a negative attitude and external influences by changing oneself from the inside out through conscious effort.
This document provides information on professional development and related topics such as time management, personal productivity, decision making, problem solving, meetings, and listening skills. It defines professional development as the process of improving staff capabilities through education and training. It also discusses how professional development helps build staff morale and attract higher quality employees. The document then provides guidance on various time management strategies leaders use as well as how to measure and improve personal productivity. It defines decision making and describes the seven steps of making effective decisions. Finally, it discusses the definition of meetings and factors to consider when planning a meeting.
This document discusses principles of organization and work planning in health information management. It covers topics such as organizational structure, management levels, team leadership, strategic planning, operational planning, budgeting, staffing, performance management, and quality improvement. The key points are hierarchical and modern organizational structures, levels of management including supervisory, middle, and executive, developing strategic and operational plans, managing budgets and finances, staff recruitment and development, and using a quality improvement process to identify and address problems.
Promoting Knowledge Gain & Behavior Change through Effective Educationmilfamln
This session will focus on the theme of working with lay audiences to elicit knowledge gain and behavior change. We’ve spent more than a year providing military helping professionals top-notch content and subject-matter expertise on a variety of relevant topics but we’ve never really focused on core professional development. And, for some professionals, specifically those with no background or training in education or through a professional licensure, this may be brand new information.
Key objectives include:
Effective communication: active listening and responding
Principles of adult learning: how and why adults take in and process information
Stages of change: how and why adults think about implementing new knowledge/behaviors
This document summarizes a workshop on facilitative leadership skills. The workshop covered creating a personal mission statement, practicing active listening, giving and receiving feedback, participatory facilitation techniques, and leaving a legacy. Participants learned how to actively listen using the EARS model, give positive and constructive feedback using the SHARE model, and facilitate inclusive discussions that honor all points of view. The goal was for participants to gain skills to be effective facilitative leaders.
This document discusses how to change organizational culture through daily actions and principles of lean. It emphasizes that culture powerfully influences behavior and the success of lean implementation depends on cultural support. It recommends focusing on principles like respect, humility, and continuous improvement. The document outlines methods to learn and apply these principles such as training, coaching with a common language, and creating experiences for reflection. Leaders are called to action to live the principles themselves and be the change they want to see in their organization.
I designed this guide to help entrepreneur's navigate the opaque world of coaching. I also created this guide to help them assess and find an amazing coach who is a strong match. Fit is incredibly important because it has a direct impact on the strength of the alliance and quality of outcomes.
This guide is broken up into a number of sections. First, I provide an overview on what coaching actually is. I then share insights into the coaches toolbox. Said another way, the experiences, skills and certifications that a coach may have. From there, we'll dive into how you can run a process and determine fit. I then highlight coaches and organizations that have been recommended by your peers. On our way to wrapping up, I share how you can think about pricing and ROI. Finally, I leave you with some resources if you want to go deeper into coaching.
Working with a coach is a big investment in time, money and energy. Both sides should feel charged to co-create a partnership, embark on a life-changing journey and grow together over time. That's why going into the process armed with guidance and information is so critical. Good luck!
This document discusses how to encourage a feedback culture in the workplace. It defines feedback as information provided about an individual's performance that can be used to improve. Feedback is important for personal and professional development as it helps people identify their strengths and weaknesses and understand how their actions impact others. There are different types of feedback and it should be given regularly to promote individual, team, and organizational development. When giving feedback, it is important to be timely, specific, balanced, and actionable in order to help the recipient improve constructively.
ledership & its dimentions
difference b/w leader and manager
leader and culture
commitmeants of leadership
leadership styles
OCB and determinants
EQ,IQ
self effficacy, sources..
The document provides guidance on giving and receiving constructive feedback, noting that feedback should be specific, deal with observed behaviors, and aim to improve performance, while criticism is unhelpful, non-specific, and demoralizing. It recommends delivering feedback face-to-face in a sincere, solution-focused manner as soon as possible after an event and setting clear expectations for improvement. The purpose of feedback is to help people communicate and perform better, not to criticize.
This document provides guidance on effective communication and feedback techniques for performance management. It discusses the importance of active listening, planning feedback conversations, focusing feedback on observable behaviors, delivering feedback in a constructive manner, involving the employee in problem-solving, setting clear expectations and goals for improvement, and following up to ensure progress is made. The overall message is that regular feedback is essential for employees to learn and develop their skills.
I created this presentation for a class on leadership skills. I have a workbook to go along with this class. Contact me if you are interested. This is part 1 of 2 day class.
Better - Fearless Feedback for Software TeamsErika Carlson
The feedback loop is easily the most effective way to improve individual and team performance. When it is given well and received willingly, feedback can be a powerful ally in growing happy teams who work together effectively to deliver great software. Here's the challenge: giving and receiving feedback are skills, and many of us haven't had the chance to develop those skills. Maybe we find giving feedback intimidating. Maybe receiving feedback makes us feel defensive. Maybe we simply haven't had much positive experience with open, honest conversations about performance. It's not easy to do feedback "right", and when it is given badly or received poorly, feedback can cause a team's relationships to disintegrate. This talk will introduce the fundamentals of effective feedback; provide strategies for giving, receiving, and processing feedback; and discuss the challenges and rewards of using feedback as a tool to improve team performance.
This document discusses various aspects of leadership including what leadership is, whether leaders are born or made, examples of good and bad leadership traits, leadership principles, and the leadership cycle. Some key points made include that good leaders are made through experience and self-improvement, leadership principles like admitting mistakes and giving compliments are important, the leadership cycle involves planning, delegating, following up and recognizing others, and the most important words for a leader are "we" and "thank you".
This document provides guidance on how to develop leadership skills using a reverse engineering approach. It recommends identifying successful leaders, analyzing their qualities and skills, conducting a self-assessment, setting clear goals, developing a learning plan, practicing and applying new skills, and continuously improving. The key aspects are to study exemplar leaders, reflect on one's own strengths and weaknesses, define goals, seek out learning and mentorship opportunities, practice new skills, and embrace lifelong development through experience and feedback.
This document discusses concepts related to leadership and management. It defines leadership as the ability to influence others with or without authority. It identifies three elements of interpersonal effectiveness that are key to leadership: awareness, ability, and commitment. It distinguishes between leaders and managers, noting that leaders seek improvement through change while managers seek stability and predictability. The document also discusses qualities of good leaders, coaching, and strategies for when to avoid conflict, accommodate others, compete, collaborate, or compromise in different situations.
Convince me – persuasion techniques that get things doneKevin Kline
From noted IT expert and author, Kevin Kline - Ever wanted to convince the boss try something new, but didn't know where to start? Ever tried to lead your peers only to fail to achieve your goals? This session teaches you the eight techniques of influencing IT professionals, so that you can innovate and achieve change in your organization.
1. Learn about the fundamental difference between influence and authority and how you can achieve a high degree of influence without explicit authority.
2. Learn the eight techniques of influencing IT professionals, when to apply them, and how to best use them.
3. Discover the communication and procedural techniques that ensure your ideas get a hearing by bosses and peers, and how to best win support for them.
This document discusses leadership and volunteerism. It provides reasons why people volunteer, such as to gain skills, help a cause, or feel a sense of accomplishment. It also outlines what volunteers want, such as preparation, meaningful work, appreciation, and clear communication. The document discusses expectations of volunteers like reliability and understanding the organization's mission. It also covers developing leadership skills, including reflecting on strengths and weaknesses, seeking feedback, and finding a mentor. The goal is to help people understand leadership and how to improve their own potential.
The document discusses the benefits of meditation for reducing stress and anxiety. Regular meditation practice can help calm the mind and body by lowering heart rate and blood pressure. Making meditation a part of a daily routine, even if just 10-15 minutes per day, can have mental and physical health benefits over time by helping people feel more relaxed and focused.
Ashoka University to improve governance in the state and driving a mass impact on ground. Running since 2016, the programme provides a platform to 25 young individuals each year, to work closely with the Chief Minister's Office for bringing transparency, accountability and efficiency in public service delivery in the state. The CMGGAs are recruited through a competitive process with the selection ratio of -1:100. The associates are trained and oriented about government functioning and structure through a 15 day boot camp at Ashoka University and are then posted across 22 districts to work in tandem with the district administration for a period of one year.
The document summarizes a dialogue session on ecoregion-specific water conservation in India. It discusses that India has 90 agro-ecological zones requiring different approaches to water conservation based on local conditions. Examples are shared from different regions of how communities are addressing water scarcity through reviving traditional structures and adopting localized solutions. Key recommendations include respecting geo-cultural diversity, converging government schemes for maximum impact, strengthening local institutions, recognizing traditional knowledge, and ensuring participation of communities, governments, and civil society in water security efforts. The dialogue series aims to develop solutions for water and livelihood security in India.
The document is a letter of exchange outlining a collaboration between UNICEF and the District Administration of Banda, India to address key child survival and development issues. It includes a work plan with activities, timelines, and responsibilities for both organizations in areas such as immunization, sick newborn care, nutrition programs, water and sanitation, and child protection. The letter expresses hope that the productive partnership will help make Banda a child-friendly district.
1. The document outlines a joint work plan between the district administration and UNICEF to address various issues in health, nutrition, WASH, education, and child protection.
2. It details the key responsibilities of the district administration and UNICEF for 9 programs, including timelines and responsible personnel.
3. The programs aim to improve immunization coverage, reduce malnutrition, promote breastfeeding and early childhood education, strengthen the child protection system, and encourage water conservation and quality monitoring.
The World Health Organization (WHO) states that cycling can reduce the risk of cancers, heart disease, and diabetes that are prevalent in sedentary lifestyles
The document discusses the benefits of meditation for reducing stress and anxiety. Regular meditation practice can help calm the mind and body by lowering blood pressure, reducing levels of the stress hormone cortisol, and regulating emotions. Making meditation a part of a healthy lifestyle can offer improvements to both mental and physical well-being.
The document discusses How Might We (HMW) statements in design thinking. It states that HMW statements frame challenges as opportunities and suggest solutions are possible without specifying solutions. Effective HMW statements are focused enough to limit confusion, rooted in previous work, and open enough to encourage creativity. The document then provides examples of potential HMW statements for reimagining travel during COVID-19 at Indira Gandhi International Airport in Delhi, focusing on safety and compliance with measures. It outlines developing a shared vision, understanding the current situation, identifying key behavioral issues, and crafting an HMW statement to design ideas around.
This document outlines a 5-step "P Process" framework for guiding behavioral change programs:
1. Inquire - Define the behavioral problem through research and understanding audiences.
2. Design Strategy - Create a plan to address the problem by developing solutions and a theoretical framework.
3. Create and Test - Design interventions and test concepts with audiences, revising based on feedback.
4. Mobilize and Monitor - Implement the program, measure outcomes, and make adjustments.
5. Evaluate and Evolve - Assess the program's success, learn lessons, and consider how results can be expanded.
Participation and capacity building of partners and stakeholders is important for sustainability at each step.
The document introduces social and behavior change (SBC) and communication concepts. It discusses that communication is about relationships, not just message delivery. The social ecological model is mentioned. Behavior change is usually aimed at solving problems, which can have structural, policy, or individual/social behavioral solutions. The workshop goals are to develop a shared vision, understand the current situation, identify a behavior problem statement, and learn how behavior science and design thinking can shape interventions. Ends (goals) should drive means (steps). A COVID-19 example shared vision and current situation are provided to illustrate key concepts.
This document discusses concepts from behavioral science and economics that can help understand human behavior. It explains that classical economics assumes people act rationally with complete information, while behavioral science incorporates findings from psychology about cognitive biases. It then outlines seven core concepts from behavioral economics: 1) cognitive ease and System 1 vs System 2 thinking, 2) priming and framing, 3) status quo bias, 4) heuristics, 5) loss aversion, 6) defaults and nudges, and 7) commitment devices. Each concept is defined and an example application is provided to illustrate how it can inform messaging or program design to influence behaviors.
Developing Ground water level in Banda By Dr. Heera LalDr. Heera Lal IAS
The document discusses water management initiatives in Banda district, India. Most water sources were neglected, leading to dropping groundwater levels (1). The "Bhujal Badhao", "Peyjal Bachao Abhiyaan", and "Kuwa Taalab Jiao Abhiyaan" campaigns successfully induced behavioral changes among locals through community meetings, education and participation in conservation efforts like constructing contour trenches and rehabilitating ponds (2). These campaigns transformed the water crisis into a people's movement and helped achieve conservation objectives through collaborative multi-stakeholder efforts (3).
MoM of District Banda Nawab Tank Work Progress ReviewDr. Heera Lal IAS
The document appears to be a scanned receipt or invoice containing over 20 pages of dense text and numbers. It lists various items, quantities, prices, and totals but does not provide any contextual information about the purpose or nature of the transaction. The extensive length and lack of explanatory context mean the essential information cannot be determined from the document alone.
Director General, School Education & State Project Director Office Dr. Heera Lal IAS
The director general of school education in Uttar Pradesh is responding to a letter from the additional mission director of the National Health Mission in Uttar Pradesh. The letter acknowledges previous correspondence requesting that innovations piloted in Banda be implemented statewide. Many of the 22 innovations from Banda have already been incorporated into statewide interventions. The director general wishes the additional mission director the best with future endeavors.
Sponsor a Child for Education & Food.pptxSERUDS INDIA
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FT author
Amanda Chu
US Energy Reporter
PREMIUM
June 20 2024
Good morning and welcome back to Energy Source, coming to you from New York, where the city swelters in its first heatwave of the season.
Nearly 80 million people were under alerts in the US north-east and midwest yesterday as temperatures in some municipalities reached record highs in a test to the country’s rickety power grid.
In other news, the Financial Times has a new Big Read this morning on Russia’s grip on nuclear power. Despite sanctions on its economy, the Kremlin continues to be an unrivalled exporter of nuclear power plants, building more than half of all reactors under construction globally. Read how Moscow is using these projects to wield global influence.
Today’s Energy Source dives into the latest Statistical Review of World Energy, the industry’s annual stocktake of global energy consumption. The report was published for more than 70 years by BP before it was passed over to the Energy Institute last year. The oil major remains a contributor.
Data Drill looks at a new analysis from the World Bank showing gas flaring is at a four-year high.
Thanks for reading,
Amanda
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New report offers sobering view of the energy transition
Every year the Statistical Review of World Energy offers a behemoth of data on the state of the global energy market. This year’s findings highlight the world’s insatiable demand for energy and the need to speed up the pace of decarbonisation.
Here are our four main takeaways from this year’s report:
Fossil fuel consumption — and emissions — are at record highs
Countries burnt record amounts of oil and coal last year, sending global fossil fuel consumption and emissions to all-time highs, the Energy Institute reported. Oil demand grew 2.6 per cent, surpassing 100mn barrels per day for the first time.
Meanwhile, the share of fossil fuels in the energy mix declined slightly by half a percentage point, but still made up more than 81 per cent of consumption.
Presentation by Rebecca Sachs and Joshua Varcie, analysts in CBO’s Health Analysis Division, at the 13th Annual Conference of the American Society of Health Economists.