Some pointers for the present & future managers.

2. AREA OF DISCUSSION
• What is Leadership?
• Are Leaders Born or Made?
• Examples of Good Leaders
• Leadership 101
• Sources of Human Conflict
• Leadership Principles
• Leadership Cycle and Four
Major Factors
• The Most Important Words
• Closing Comments

3. • What is Leadership?
• Are Leaders Born or Made?
• Examples of Good Leaders
• Leadership 101
• Sources of Human Conflict
• Leadership Principles
• Leadership Cycle and Four
Major Factors
• The Most Important Words
• Closing Comments
• Leadership is a process by
which a person influences
others to accomplish an
objective and directs the
organization in a way that
makes it more organized
and logical.
AREA OF DISCUSSION

4. • What is Leadership?
• Are Leaders Born or Made?
• Examples of Good Leaders
• Leadership 101
• Sources of Human Conflict
• Leadership Principles
• Leadership Cycle and Four
Major Factors
• The Most Important Words
• Closing Comments
• Good leaders are made not
born. If you have the desire
and willpower, you can
become an effective leader.
Good leaders develop
through a never ending
process of self-study,
education, training, and
experience.
AREA OF DISCUSSION

5. • What is Leadership?
• Are Leaders Born or Made?
• Examples of Good Leaders
• Leadership 101
• Sources of Human Conflict
• Leadership Principles
• Leadership Cycle and Four
Major Factors
• The Most Important Words
• Closing Comments
• Do you have some
examples of good
leaders?
• What qualities made
them good leaders?
AREA OF DISCUSSION

6. • What is Leadership?
• Are Leaders Born or Made?
• Examples of Good Leaders
• Leadership 101
• Sources of Human Conflict
• Leadership Principles
• Leadership Cycle and Four
Major Factors
• The Most Important Words
• Closing Comments
Becoming an effective leader is not easy
Part skill development
And Past experience
Remember, Leadership is Action, not
Position
Power does not make you a leader...it
Simply makes you the boss
How do YOU become an effective
leader?
No “cook book formula” Situational, as
Well as individual
AREA OF DISCUSSION

7. • What is Leadership?
• Are Leaders Born or Made?
• Examples of Good Leaders
• Leadership 101
• Sources of Human Conflict
• Leadership Principles
• Leadership Cycle and Four
Major Factors
• The Most Important Words
• Closing Comments
• Inconsistent
• Dishonest
• Inflexible
• Afraid to make decision
• Poor communicator
• Isn’t punctual
• Superiority viewpoint
• Lack of trust
• Unrealistic expectations
• Doesn’t share recognition
• “forgets” commitments
• Doesn’t care
• Isn’t accountable
• Refuses to admit errors
• Doesn’t listen
• Lacks enthusiasm
• Lacks respect for others
AREA OF DISCUSSION

8. • What is Leadership?
• Are Leaders Born or Made?
• Examples of Good Leaders
• Leadership 101
• Sources of Human Conflict
• Leadership Principles
• Leadership Cycle and Four
Major Factors
• The Most Important Words
• Closing Comments
A Principle is a “Tested form of
Action”, proven useful in the skill of
leadership
In isolation, principles are ineffective
- must be applied based on the
situation
• Help identify root cause of conflict
guidelines to find mutually beneficial
solutions
Seek to understand the sources of
conflict within a team, and find win-
win solutions
AREA OF DISCUSSION

9.  Show Interest
 Positive Approach
 Complaints
 Promises
 Get the Facts
 Discussion Basis
 Design an Approach
 Explain Why
 Admit Mistakes
 Reasonable Expectations
 Be Prompt
 Compliment
 Prepare for Change
Leadership Principles

10. • Develop a Relationship
– Frequent personal contact - LISTEN to others
– Keep an open and honest attitude
– Take time to learn & understand other people’s needs
– Sell ideas based on merit, value to others
– Never force a personal agenda
– Offer suggestions to help others
Show Interest

11. • Consider other person’s feelings & objectives
in planning what you do/say
– Plan before you speak
– Give “benefit of the doubt”
– Avoid jumping to conclusions
– Consider other’s point of view and emotional state
– Keep negative emotion out of discussion
Positive Approach

12. • View complaints not as personal criticism, but as
valuable feedback and suggestions
Not easy to do, but working relationships improved when regularly
practiced
– Address complaints quickly, Listen to whole story
– Remain composed, calm - avoid interruptions
– Show problem is understood by restating it, Ask questions to
clarify misunderstandings
– Show appreciation, and indicate what will be done
– FOLLOW UP with action
Complaints

13. • Make few promises, and keep them!
– Credibility lost when leadership fails to keep promises
– Ensure commitment is realistic and attainable
– Keep stakeholders informed of progress
– If situations change, and promise cannot be kept:
• Immediately contact those affected, avoid rumors
• Explain carefully and thoroughly the reasons
• Allow free feedback, consider others
• Follow up with mutually agreed corrective actions
Promises

14. Get “THE FACTS”
• Examine all facts of a situation
– Evaluate evidence
– Allow everyone involved to express viewpoint
– Consider other’s rights, what’s fair
– Ignore unsubstantiated information
– Base decisions on logical thinking, not emotions

15. Discussion Basis
• Keep it a business-like discussion
– Stick to the subject
– Listen respectfully
– Avoid getting hung up on personalities
– Grant that other person “may have something”
– Do not loose temper
– Plan the time and place for the discussion

16. Design An Approach
• Approach appeals to other’s motivations and
emotions
– Be pleasant, remain calm
– Use questions, and listen to responses
– Observe body language, clues to other’s feelings
– Give direct answers
– Speak in a manner the other participants
understand/relate to

17. Explain Why
• Reasons why/why not
– Be truthful
– Show willingness to answer questions
– Let others “in on the know”
– Present the complete story

18. Admit Mistake
• Recognize no one is perfect
– Natural tendency is to avoid sharing or rationalizing a
mistake
– No mistakes => is employee or leader really doing
anything? At least not taking risks
– Determine who is affected by mistake, and if any
corrective action needed
– Recognize mistake was made, regardless of how
discovered. Show mistakes are learning opportunities
– Document “lessons learned” for each project

19. Reasonable Expectations
• Present fair/realistic expectations
– Listen completely to any objections
– Restate objections, outlining competing positions and
underlying reasoning
– Use illustrations and examples
– Present complete picture, and rationale for subsequent
decision

20. Be PROMPT
• Be responsive to situations / issues
– Does not mean need to always act immediately
– Be consistent, use a structured problem solving
technique
– Base decisions on facts, if this takes time
• promptly acknowledge understanding of situation
• Let others know what is going on
• Allow others to assist, give choices of alternatives
– Always follow up!

21. Compliment
• Always give recognition where deserved
– Ensure sincere and consistent
– Understand each person is an individual, tailor
recognition to be meaningful to the person
• Recognition can be simple, a note of thanks
• Decide whether best kept personal or public
– Give commendation for special accomplishments &
efforts
– Do not overlook contributions, especially if others
recognition is public

22. Prepare for Changes
• Prepare others in advance for changes
affecting them
– Change is threatening! And a fact of modern life
– Review impending change, determine effect on others
– Determine what/how much information should be
disseminated
– Understand and explain reasons for change
– Select right time, forum for communications
– Promptly publicize news
– Listen & respond to questions, suggestions

23. • What is Leadership?
• Are Leaders Born or Made?
• Examples of Good Leaders
• Leadership 101
• Sources of Human Conflict
• Leadership Principles
• Leadership Cycle and Four
Major Factors
• The Most Important Words
• Closing Comments
AREA OF DISCUSSION
• Common to all leadership
styles is a process
– Varies according to style, each
has consistent process
PLAN
DELEGATE
FOLLOW UP
RECOGNIZE

24. • What is Leadership?
• Are Leaders Born or Made?
• Examples of Good Leaders
• Leadership 101
• Sources of Human Conflict
• Leadership Principles
• Leadership Cycle and Four
Major Factors
• The Most Important Words
• Closing Comments
AREA OF DISCUSSION
Follower - Different people
require different styles
Communicati
on – Two-
way, you
must set the
example
Situation -all are different,
use judgment to determine
best course of action
Leader – Know
yourself as a
leader, people will
decide on their
own whether to
follow you

25. • What is Leadership?
• Are Leaders Born or Made?
• Examples of Good Leaders
• Leadership 101
• Sources of Human Conflict
• Leadership Principles
• Leadership Cycle and Four
Major Factors
• The Most Important Words
• Closing Comments
AREA OF DISCUSSION
• The six most important words:
"I admit I made a mistake."
• The five most important
words: "You did a good job."
• The four most important
words: "What is your opinion."
• The three most important
words: "If you please."
• The two most important
words: "Thank you,"
• The one most important word:
"We"
• The least most important
word: "I"
- Author “Durlbin C”

26. • What is Leadership?
• Are Leaders Born or Made?
• Examples of Good Leaders
• Leadership 101
• Sources of Human Conflict
• Leadership Principles
• Leadership Cycle and Four
Major Factors
• The Most Important Words
• Closing Comments
AREA OF DISCUSSION
• Plan and Do!
• You learn from the
experience
• Don’t be afraid of mistakes
• Make decisions with
participation, and data
• As a leader, you have
responsibilities to others
• BE DECISIVE

27. "Leadership determines the direction of the
company,
Organization determines the potential of the
company,
Personnel determine the success of the company".

28. Questions PLEASE
THANKS