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Feedback Communication


                                AS SENDERS
                               AS RECEIVERS
                               IN MESSAGES




SHL1013 Professional English                  5 October 2012
Positive Feedback

 Positive feedback is more readily
  and accurately perceived than
  negative feedback.
 Positive feedback fits what most
  people wish to hear and already
  believe about themselves.

SHL1013 Professional English                 5 October 2012
Negative Feedback

 Negative feedback is most likely to
   be accepted when it comes from a
   credible source and if it is objective
   in form.




SHL1013 Professional English                5 October 2012
Subjective Feedback

 Subjective impressions carry
   weight only when they come from a
   person with high status and
   credibility.




SHL1013 Professional English               5 October 2012
Developing Feedback Skills

 Focus on specific behaviors
 Keep feedback impersonal
 Keep feedback goal-oriented
 Make feedback well-timed
 Ensure understanding
 Create feedback as behavior that is
   controllable by the recipient
SHL1013 Professional English        5 October 2012
Quiz Tips

 Positive vs. negative
 Objective vs. Subjective
 Professional vs. Non-professional vs.
  Unprofessional
 Effective vs. Limited Effect vs.
  Ineffective

SHL1013 Professional English               5 October 2012
Group Think



 Phenomena in which the norm for
   consensus overrides the realistic
   appraisal of alternative course of action




SHL1013 Professional English                 5 October 2012

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Feedback Skills

  • 1. Feedback Communication AS SENDERS AS RECEIVERS IN MESSAGES SHL1013 Professional English 5 October 2012
  • 2. Positive Feedback  Positive feedback is more readily and accurately perceived than negative feedback.  Positive feedback fits what most people wish to hear and already believe about themselves. SHL1013 Professional English 5 October 2012
  • 3. Negative Feedback  Negative feedback is most likely to be accepted when it comes from a credible source and if it is objective in form. SHL1013 Professional English 5 October 2012
  • 4. Subjective Feedback  Subjective impressions carry weight only when they come from a person with high status and credibility. SHL1013 Professional English 5 October 2012
  • 5. Developing Feedback Skills  Focus on specific behaviors  Keep feedback impersonal  Keep feedback goal-oriented  Make feedback well-timed  Ensure understanding  Create feedback as behavior that is controllable by the recipient SHL1013 Professional English 5 October 2012
  • 6. Quiz Tips  Positive vs. negative  Objective vs. Subjective  Professional vs. Non-professional vs. Unprofessional  Effective vs. Limited Effect vs. Ineffective SHL1013 Professional English 5 October 2012
  • 7. Group Think  Phenomena in which the norm for consensus overrides the realistic appraisal of alternative course of action SHL1013 Professional English 5 October 2012