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LOGO




       I’m all ears!
Listening


Listening is one of the most important skills
We listen to:
                           o Obtain information

                           o Understand

                           o Enjoy

                           o Learn



 We only remember 25-50% of what we hear
Listening Skills

Listening increases
     productivity
     ability to influence
     persuade negotiate


“Active listening”
 enhances our
 listening skills
The Hierarchy of Active Listening
Tips & Techniques


1      Take notes

2      Make associations – mental images

3
       Try to repeat the words mentally as
       the other person is saying them
4      Understand your style of communication
       In case of emotional response clarify
5
       by asking polite questions
6      Give feedback
Becoming an Active Listener




                 Show that you                      Defer      Respond
Pay attention                    Provide feedback
                 are listening                      Judgment   Appropriately
Q’s

What should you do if you find yourself not listening actively?


Does environment impact your listening ability? How?


How do you react when you find the presented topic not interesting?
LOGO




       - Chinese Proverb

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Active listening

  • 1. LOGO I’m all ears!
  • 2. Listening Listening is one of the most important skills We listen to: o Obtain information o Understand o Enjoy o Learn  We only remember 25-50% of what we hear
  • 3. Listening Skills Listening increases  productivity  ability to influence  persuade negotiate “Active listening” enhances our listening skills
  • 4. The Hierarchy of Active Listening
  • 5. Tips & Techniques 1 Take notes 2 Make associations – mental images 3 Try to repeat the words mentally as the other person is saying them 4 Understand your style of communication In case of emotional response clarify 5 by asking polite questions 6 Give feedback
  • 6. Becoming an Active Listener Show that you Defer Respond Pay attention Provide feedback are listening Judgment Appropriately
  • 7. Q’s What should you do if you find yourself not listening actively? Does environment impact your listening ability? How? How do you react when you find the presented topic not interesting?
  • 8. LOGO - Chinese Proverb

Editor's Notes

  1. Besfort
  2. Besfort
  3. Blerina
  4. Blerina
  5. Vladan
  6. Vladan