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Expanding	
  Business	
  Engagement	
  
(EBE)	
  Ini7a7ve	
  




         A	
  Technical	
  Assistance	
  Effort	
  of	
  the	
  Employment	
  and	
  Training	
  Administra7on	
  
DOL	
  Team	
  




                     	
  
          Gina	
  Wells	
  	
  
          Megan	
  Lizik	
  	
  
        Jonathan	
  Payne	
  
U.S.	
  Department	
  of	
  Labor,	
  ETA	
  
                     	
  



                                                2	
  
SPR	
  Team	
  


                   Vinz	
  Koller	
  
Director,	
  Training	
  &	
  Technical	
  Assistance	
  
                           	
  


                      Kris8n	
  Wolff	
  	
  
Senior	
  Analyst,	
  Training	
  &	
  Technical	
  Assistance	
  
                                  	
  

                                                                     3	
  
SPR	
  Team	
  



        Ahmad	
  Mansur	
  
     EBE	
  Project	
  Manager,	
  
Training	
  &	
  Technical	
  Assistance	
  
                     	
  




                                                      4	
  
Just	
  in	
  Case…	
  


•  If	
  we	
  experience	
  technical	
  challenges	
  
   with	
  our	
  mee7ng	
  room	
  or	
  are	
  
   disconnected	
  from	
  the	
  room	
  
   unexpectedly,	
  we	
  will	
  email	
  you	
  a	
  link	
  
   to	
  a	
  new	
  mee7ng	
  space.	
  	
  
•  Similarly,	
  If	
  we	
  experience	
  issues	
  with	
  
   our	
  phone	
  lines,	
  we	
  will	
  email	
  you	
  a	
  
   separate	
  phone	
  number.	
  



                                                                   5	
  
SubmiRng	
  Ques7ons	
  
                       Drop-Down
                                   •  To	
  submit	
  a	
  ques7on	
  or	
  comment,	
  
           Chat Room   Menu           type	
  the	
  ques7on	
  in	
  the	
  text	
  box	
  
                                   •  	
  Choose	
  who	
  you	
  want	
  to	
  submit	
  
                                      the	
  ques7on	
  to	
  by	
  selec7ng	
  their	
  
                                      name	
  from	
  the	
  drop-­‐down	
  menu	
  
                                      in	
  the	
  “Start	
  Chat	
  with”	
  field	
  
                                      (default	
  is	
  “Everyone”)	
  
                                   •  Click	
  the	
  send	
  buCon.	
  
Text Box                           •  Your	
  name,	
  the	
  text	
  and	
  your	
  
                                      ques7on	
  will	
  appear	
  on	
  your	
  
                                      screen,	
  indica7ng	
  successful	
  
                          Send
                          Button      submission.	
  
                                                                                               6	
  
7
Agenda

    ü  EBE Initiative Timeline Review
•  Initiative process & timeline
    ü  EBE Implementation Plans:
•  Implementation planning
        What did we learn?
       –  Who?
    ü  Introduction to EBE Framework
       –  How?
    ü  Polls, Chats & Discussion
       –  Why?
    ü  Next Steps
•  Q & A
•  Next Steps

                                         8	
  
Timeline	
  &	
  Process	
  


Implementa7on	
          November	
  	
              Spring	
  '13	
       Spring	
  '13	
  
Plan	
  (8/29)	
         Webmee7ng	
  	
             Webmee7ng	
  	
  	
   Ins7tute	
  
                         	
  (11/8)	
  	
  	
  


	
  Planning,	
  Implementa7on,	
  Peer-­‐Exchange,	
  Coaching	
  	
  
                                                   Sustainability	
  Planning	
                Impact	
  

             October	
  	
                        Fall	
  '12	
  Ins7tute	
  
             Webmee7ng	
  (10/3)	
  	
  	
        	
  (12/5-­‐12/7)	
  	
  



                                                                                                            9	
  
Timeline	
  &	
  Process	
  

               Ac7vity	
                                       When	
  
Peer	
  Exchange	
  and	
  Coaching	
  	
     Ongoing	
  
October	
  Webmee7ng	
                        Right	
  now!	
  
Ins7tute	
  Prep	
                            November	
  8,	
  2012	
  
Webmee7ng	
  
Fall	
  Ins7tute	
                            December	
  5-­‐7,	
  2012	
  
Spring	
  Webmee7ng	
                         Early	
  2013	
  
Spring	
  Ins7tute	
                          May	
  2013	
  
Sustainability	
  Planning	
                  Spring	
  2013	
  
Mentoring	
  and	
  Peer	
  Exchange	
        Year	
  2	
  
                                                                                    10	
  
Implementa7on	
  Plan	
  “Headlines”	
  




                                           11	
  
Understanding	
  Value	
  




                             12	
  
Goal	
  SeRng	
  




                    13	
  
Collabora7on	
  &	
  Coordina7on	
  




                                       14	
  
Capacity	
  Building	
  




                           15	
  
Meaningful	
  Measurement	
  




                                16	
  
17	
  
18	
  
19	
  
20	
  
21	
  
Challenge:	
  
Understanding	
  what	
  
businesses	
  value	
  




                            22	
  
Poll	
  #1:	
  Understanding	
  Our	
  Value	
  

Which	
  of	
  the	
  following	
  best	
  describes	
  your	
  team’s	
  
progress	
  in	
  understanding	
  the	
  value	
  of	
  your	
  role	
  and	
  
services	
  to	
  business?	
  
	
  
•  We’re	
  researching	
  industry	
  trends	
  and	
  needs	
  so	
  we	
  understand	
  the	
  challenges	
  
     employers	
  face	
  and	
  can	
  talk	
  to	
  them	
  produc7vely	
  about	
  solu7ons.	
  
•  We've	
  been	
  providing	
  business	
  services,	
  but	
  don't	
  know	
  which	
  services	
  
     employers	
  value,	
  so	
  we	
  are	
  launching	
  a	
  process	
  to	
  find	
  that	
  out.	
  
•  We	
  have	
  employers	
  who	
  seem	
  to	
  like	
  our	
  services,	
  but	
  our	
  market	
  is	
  small.	
  
     We’d	
  like	
  to	
  grow	
  it	
  and	
  get	
  a	
  beoer	
  idea	
  of	
  the	
  services	
  that	
  are	
  valued	
  by	
  the	
  
     market,	
  rather	
  than	
  by	
  the	
  small	
  number	
  of	
  firms	
  we	
  work	
  with	
  now.	
  
•  We	
  have	
  become	
  "trusted	
  partners"	
  in	
  our	
  business	
  community	
  and	
  are	
  
     working	
  alongside	
  firms	
  to	
  solve	
  important	
  community	
  challenges	
  like	
  youth	
  
     unemployment.	
  
                                                                                                                                               23	
  
Chat:	
  Methods	
  &	
  Approaches	
  	
  

What	
  are	
  all	
  of	
  the	
  methods,	
  processes,	
  approaches,	
  
or	
  ac7vi7es	
  you	
  are	
  using	
  to	
  beoer	
  understand	
  the	
  
value	
  or	
  poten7al	
  value	
  of	
  business	
  services	
  to	
  the	
  
businesses	
  in	
  your	
  state?	
  	
  
	
  
Please	
  enter	
  your	
  responses	
  in	
  the	
  chat	
  box.	
  




                                                                                  24	
  
Topics:	
  	
  
Staff	
  Training	
  &	
  
Development	
  
Technology	
  for	
  
Engagement	
  
Partnerships	
  




                            25	
  
Poll	
  #2:	
  Staff	
  Training	
  &	
  Development	
  	
  
Under	
  the	
  EBE	
  Ini7a7ve,	
  what	
  is	
  your	
  primary	
  
approach	
  to	
  staff	
  development	
  &	
  training?	
  
	
  


•  We	
  are	
  using	
  a	
  curriculum	
  we	
  	
  
   developed.	
  
•  We	
  are	
  using	
  a	
  curriculum	
  we	
  	
  
   borrowed	
  from	
  another	
  state,	
  from	
  	
  
   DOL,	
  or	
  from	
  a	
  professional	
  	
  
   associa7on	
  (e.g.,	
  NAWDP).	
  
•  We	
  are	
  developing	
  a	
  curriculum	
  now.	
  
•  Curriculum?	
  We're	
  winging	
  it.	
  
•  Other	
  (explain	
  in	
  chat)	
  
	
                                                                              26	
  
Chat:	
  Staff	
  Training	
  &	
  Development	
  	
  
       a.  What	
  is	
  the	
  most	
  unique	
  aspects	
  of	
  your	
  training/
           staff	
  development	
  efforts	
  in	
  service	
  of	
  improved	
  
           business	
  engagement?	
  
       b.  If	
  successful,	
  what	
  one	
  thing	
  do	
  you	
  expect	
  to	
  be	
  
           different	
  in	
  terms	
  of	
  how	
  you	
  engage	
  business?	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
	
  




                                                                                                                                     27	
  
Technology	
  for	
  Engagement	
  




                                      28	
  
Poll	
  #3:	
  Top	
  Technology	
  Needs	
  
Please	
  indicate	
  the	
  top	
  three	
  areas	
  in	
  which	
  your	
  team	
  has	
  
significant	
  technology	
  challenges	
  or	
  needs:	
  
 	
  


 a.	
  Matching	
  people	
  (or	
  skills)	
  with	
  jobs	
  
 b.	
  Managing/tracking	
  employer	
  engagement	
  	
  
 (e.g.,	
  with	
  a	
  CRM	
  system)	
  
 c.	
  Managing/tracking	
  performance/ac7vity	
  
 d.	
  Our	
  website	
  
 e.	
  Social	
  technologies	
  
 f.	
  Mobile	
  technologies	
  
 	
  

                                                                                          29	
  
Chat:	
  Technology	
  We	
  Plan	
  To	
  Launch	
  
       What	
  technology-­‐based	
  tools	
  or	
  systems	
  are	
  you	
  
       planning	
  to	
  purchase,	
  develop,	
  or	
  launch	
  to	
  support	
  
       employer	
  engagement/service	
  in	
  the	
  next	
  12	
  
       months?	
  
                                               	
  


       (If	
  none,	
  please	
  indicate	
  none)	
  
	
  
	
  




                                                                                      30	
  
Partnerships	
  




                   31	
  
Chat:	
  Magic	
  Bullet	
  
In	
  your	
  view,	
  what’s	
  the	
  magic	
  bullet	
  for	
  bringing	
  
effec7ve	
  business	
  partnerships	
  about?	
  (okay,	
  we	
  
know	
  there	
  isn’t	
  a	
  magic	
  bullet,	
  but	
  what	
  do	
  you	
  
think	
  really	
  works?)	
  	
  
	
  
Please	
  indicate	
  your	
  state	
  when	
  you	
  enter	
  your	
  
responses	
  in	
  the	
  chat	
  box.	
  




                                                                                  32	
  
Complete	
  the	
  Statement:	
  Surprise	
  
In	
  thinking	
  about	
  your	
  experience	
  with	
  business	
  
partnerships	
  to	
  date—whether	
  specifically	
  
employment	
  and	
  training	
  focused	
  or	
  not—complete	
  
the	
  following	
  sentence:	
  
	
  	
  
         “We	
  had	
  no	
  idea	
  that	
  doing	
  ____________	
  would	
  
         generate	
  such	
  interest	
  on	
  the	
  part	
  of	
  our	
  business	
  
         community.”	
  
	
  	
  


                                                                                          33	
  
Give	
  Yourselves	
  a	
  Hand	
  




                                      34	
  
Final	
  Thoughts	
  
       What's	
  one	
  thing	
  that	
  surprised	
  you	
  about	
  what	
  your	
  
       colleagues	
  shared	
  during	
  this	
  web	
  mee7ng?	
  
       	
  


       	
  
	
  




                                                                                         35	
  
Follow	
  Up	
  Commitment	
  
       What's	
  one	
  thing	
  that	
  you	
  will	
  do	
  between	
  now	
  and	
  
       our	
  next	
  call	
  because	
  of	
  what	
  you	
  learned	
  today?	
  
       	
  
       (You	
  can	
  think	
  about	
  this…no	
  need	
  to	
  respond	
  now.	
  
       We’re	
  sending	
  a	
  Gizmo	
  your	
  way)	
  	
  
	
  




                                                                                          36	
  
Ques8ons	
  




               37	
  
Next	
  Steps	
  


•  Next	
  call:	
  November	
  8,	
  2012	
  at	
  2:00	
  PM	
  EST/11:00	
  AM	
  PST	
  
•  Ins7tute	
  planning	
  
•  Ins7tute:	
  December	
  5-­‐7,	
  2012	
  
•  Gizmo	
  
•  Companion	
  Guide	
  
•  FPO	
  calls	
  




                                                                                          38	
  
Thank	
  You!	
  
                                Ahmad	
  Mansur	
  	
  
                         EBE	
  Project	
  Manager	
  
                                     	
  
                       ahmad_mansur@spra.com	
  
                                                         	
  
                                      Megan	
  Lizik	
  
                                    	
  
                U.S.	
  Department	
  of	
  Labor,	
  ETA	
  
                                   	
  
                         lizik.megan@dol.gov	
         	
  
                                       	
  
                                Jonathan	
  Payne	
  
                                                       	
  
                U.S.	
  Department	
  of	
  Labor,	
  ETA	
  
                                	
  
                   payne.jonathan@dol.gov	
  

                                                         	
  
A	
  Technical	
  Assistance	
  Effort	
  on	
  behalf	
  of	
  the	
  Employment	
  and	
  Training	
  Administra7on	
                39	
  


                                                       	
  

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Expanding Business Engagement webmeeting printout

  • 1. Expanding  Business  Engagement   (EBE)  Ini7a7ve   A  Technical  Assistance  Effort  of  the  Employment  and  Training  Administra7on  
  • 2. DOL  Team     Gina  Wells     Megan  Lizik     Jonathan  Payne   U.S.  Department  of  Labor,  ETA     2  
  • 3. SPR  Team   Vinz  Koller   Director,  Training  &  Technical  Assistance     Kris8n  Wolff     Senior  Analyst,  Training  &  Technical  Assistance     3  
  • 4. SPR  Team   Ahmad  Mansur   EBE  Project  Manager,   Training  &  Technical  Assistance     4  
  • 5. Just  in  Case…   •  If  we  experience  technical  challenges   with  our  mee7ng  room  or  are   disconnected  from  the  room   unexpectedly,  we  will  email  you  a  link   to  a  new  mee7ng  space.     •  Similarly,  If  we  experience  issues  with   our  phone  lines,  we  will  email  you  a   separate  phone  number.   5  
  • 6. SubmiRng  Ques7ons   Drop-Down •  To  submit  a  ques7on  or  comment,   Chat Room Menu type  the  ques7on  in  the  text  box   •   Choose  who  you  want  to  submit   the  ques7on  to  by  selec7ng  their   name  from  the  drop-­‐down  menu   in  the  “Start  Chat  with”  field   (default  is  “Everyone”)   •  Click  the  send  buCon.   Text Box •  Your  name,  the  text  and  your   ques7on  will  appear  on  your   screen,  indica7ng  successful   Send Button submission.   6  
  • 7. 7
  • 8. Agenda ü  EBE Initiative Timeline Review •  Initiative process & timeline ü  EBE Implementation Plans: •  Implementation planning What did we learn? –  Who? ü  Introduction to EBE Framework –  How? ü  Polls, Chats & Discussion –  Why? ü  Next Steps •  Q & A •  Next Steps 8  
  • 9. Timeline  &  Process   Implementa7on   November     Spring  '13   Spring  '13   Plan  (8/29)   Webmee7ng     Webmee7ng       Ins7tute    (11/8)        Planning,  Implementa7on,  Peer-­‐Exchange,  Coaching     Sustainability  Planning   Impact   October     Fall  '12  Ins7tute   Webmee7ng  (10/3)        (12/5-­‐12/7)     9  
  • 10. Timeline  &  Process   Ac7vity   When   Peer  Exchange  and  Coaching     Ongoing   October  Webmee7ng   Right  now!   Ins7tute  Prep   November  8,  2012   Webmee7ng   Fall  Ins7tute   December  5-­‐7,  2012   Spring  Webmee7ng   Early  2013   Spring  Ins7tute   May  2013   Sustainability  Planning   Spring  2013   Mentoring  and  Peer  Exchange   Year  2   10  
  • 17. 17  
  • 18. 18  
  • 19. 19  
  • 20. 20  
  • 21. 21  
  • 22. Challenge:   Understanding  what   businesses  value   22  
  • 23. Poll  #1:  Understanding  Our  Value   Which  of  the  following  best  describes  your  team’s   progress  in  understanding  the  value  of  your  role  and   services  to  business?     •  We’re  researching  industry  trends  and  needs  so  we  understand  the  challenges   employers  face  and  can  talk  to  them  produc7vely  about  solu7ons.   •  We've  been  providing  business  services,  but  don't  know  which  services   employers  value,  so  we  are  launching  a  process  to  find  that  out.   •  We  have  employers  who  seem  to  like  our  services,  but  our  market  is  small.   We’d  like  to  grow  it  and  get  a  beoer  idea  of  the  services  that  are  valued  by  the   market,  rather  than  by  the  small  number  of  firms  we  work  with  now.   •  We  have  become  "trusted  partners"  in  our  business  community  and  are   working  alongside  firms  to  solve  important  community  challenges  like  youth   unemployment.   23  
  • 24. Chat:  Methods  &  Approaches     What  are  all  of  the  methods,  processes,  approaches,   or  ac7vi7es  you  are  using  to  beoer  understand  the   value  or  poten7al  value  of  business  services  to  the   businesses  in  your  state?       Please  enter  your  responses  in  the  chat  box.   24  
  • 25. Topics:     Staff  Training  &   Development   Technology  for   Engagement   Partnerships   25  
  • 26. Poll  #2:  Staff  Training  &  Development     Under  the  EBE  Ini7a7ve,  what  is  your  primary   approach  to  staff  development  &  training?     •  We  are  using  a  curriculum  we     developed.   •  We  are  using  a  curriculum  we     borrowed  from  another  state,  from     DOL,  or  from  a  professional     associa7on  (e.g.,  NAWDP).   •  We  are  developing  a  curriculum  now.   •  Curriculum?  We're  winging  it.   •  Other  (explain  in  chat)     26  
  • 27. Chat:  Staff  Training  &  Development     a.  What  is  the  most  unique  aspects  of  your  training/ staff  development  efforts  in  service  of  improved   business  engagement?   b.  If  successful,  what  one  thing  do  you  expect  to  be   different  in  terms  of  how  you  engage  business?                                     27  
  • 29. Poll  #3:  Top  Technology  Needs   Please  indicate  the  top  three  areas  in  which  your  team  has   significant  technology  challenges  or  needs:     a.  Matching  people  (or  skills)  with  jobs   b.  Managing/tracking  employer  engagement     (e.g.,  with  a  CRM  system)   c.  Managing/tracking  performance/ac7vity   d.  Our  website   e.  Social  technologies   f.  Mobile  technologies     29  
  • 30. Chat:  Technology  We  Plan  To  Launch   What  technology-­‐based  tools  or  systems  are  you   planning  to  purchase,  develop,  or  launch  to  support   employer  engagement/service  in  the  next  12   months?     (If  none,  please  indicate  none)       30  
  • 32. Chat:  Magic  Bullet   In  your  view,  what’s  the  magic  bullet  for  bringing   effec7ve  business  partnerships  about?  (okay,  we   know  there  isn’t  a  magic  bullet,  but  what  do  you   think  really  works?)       Please  indicate  your  state  when  you  enter  your   responses  in  the  chat  box.   32  
  • 33. Complete  the  Statement:  Surprise   In  thinking  about  your  experience  with  business   partnerships  to  date—whether  specifically   employment  and  training  focused  or  not—complete   the  following  sentence:       “We  had  no  idea  that  doing  ____________  would   generate  such  interest  on  the  part  of  our  business   community.”       33  
  • 34. Give  Yourselves  a  Hand   34  
  • 35. Final  Thoughts   What's  one  thing  that  surprised  you  about  what  your   colleagues  shared  during  this  web  mee7ng?         35  
  • 36. Follow  Up  Commitment   What's  one  thing  that  you  will  do  between  now  and   our  next  call  because  of  what  you  learned  today?     (You  can  think  about  this…no  need  to  respond  now.   We’re  sending  a  Gizmo  your  way)       36  
  • 37. Ques8ons   37  
  • 38. Next  Steps   •  Next  call:  November  8,  2012  at  2:00  PM  EST/11:00  AM  PST   •  Ins7tute  planning   •  Ins7tute:  December  5-­‐7,  2012   •  Gizmo   •  Companion  Guide   •  FPO  calls   38  
  • 39. Thank  You!   Ahmad  Mansur     EBE  Project  Manager     ahmad_mansur@spra.com     Megan  Lizik     U.S.  Department  of  Labor,  ETA     lizik.megan@dol.gov       Jonathan  Payne     U.S.  Department  of  Labor,  ETA     payne.jonathan@dol.gov     A  Technical  Assistance  Effort  on  behalf  of  the  Employment  and  Training  Administra7on   39