Seven Secrets Of Tapping Into The Power Of Your People


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My presentation leads you through the most effective, cutting edge techniques in the world for getting your people to go with you on any journey of change. Contact me to assist you with your key stakeholders.

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Seven Secrets Of Tapping Into The Power Of Your People

  1. 1. The Living Systems… Seven secrets to achieve real business results by tapping into the power of your people... Andrew Liberale Oct 2008
  2. 2. My Outcomes… Seven secrets to achieve real business results... Enabling your people to achieve the business results you need to realise your strategy The key elements of leadership, project management and people change management that you need to be successful A ? Case Study : Note: We are working with accelerated change techniques for the course of this presentation… Skills Bonus : 1-10 Lets take you where you need to go… “First comes thought; then organization of that thought, into ideas and plans; 2 then transformation of those plans into reality. The beginning is in your imagination”. Napoleon Hill
  3. 3. Real World Results… ON TIME AND UNDER BUDGET... A Real World Case Study… The standard time for a project of this complexity is 12 months. The project team delivered in 5 months (ie: 100 working days) 3 “However beautiful the strategy, you should occasionally look at the results”. Winston Churchill
  4. 4. Andrew Liberale… Pfizer International pedigree in Microsoft Project & Management Consultancy EDS Business Transformation Service Delivery Improvement IBM Commonwealth Bank Maximum Value QBE Insurance business leaders’ change agent Tower Insurance Group effective core business improvements AAPT Integrating people & technology TCNZ business modelling & strategic planning Telstra Implementing new, unique & business critical systems Optus customer service improvements IAG service delivery improvements Caltex Integral Energy Accredited as SOCOG Master NLP Trainer Barclays BZW Business Improvement Specialist Sony Broadcast Executive Coach & Performance Consultant Greenpeace Professional Speaker & Presenter Live Trainer for individuals, consultants and teams ATO Working with some of the world’s largest and most successful companies… 4 “We reinvent ourselves to solve a client's problem. It's more than just tweaking. It's rethinking …” Merrie Spaeth
  5. 5. Definitions… Wikipedia version of BPM states: Business process management (BPM) is a method of efficiently aligning an organization with the wants and needs of clients. It is a holistic management approach that promotes business effectiveness and efficiency while striving for innovation, flexibility and integration with technology. 5 “We reinvent ourselves to solve a client's problem. It's more than just tweaking. It's rethinking …” Merrie Spaeth
  6. 6. Your Outcomes… Write down 1 problem that, if you solved it today, it would make this whole conference worthwhile… Write down 1 thing, that you know you must do better to meet the wants and needs of your customers… Write down 1 area of your budget that is most in need of effectiveness and efficiency… 6 “We cannot solve our problems with the same thinking we used when we created them.” Albert Einstein
  7. 7. The Management Framework within an Organisation… Strategy Results: Prioritisation (Effectiveness) “Achieving the objectives “Doing the right things” of the organisation” People Process Project Process Execution Execution Systems BAU Projects Implementation: “Making it part of the “way we do things” “An expert is someone who has succeeded in making decisions and judgements simpler 7 through knowing what to pay attention to and what to ignore” Edward de Bono
  8. 8. Holistic Management Approach … People Process System The three key components that promotes business effectiveness and efficiency … 8 “Efficiency is doing things right; Effectiveness is doing the right things”. Peter Drucker
  9. 9. The Living parts of our systems… How do we get the best from our people by … Through the key elements of Enabling them Leadership Achieving the business results Project management Realising your strategy People change management Are you ready to take a journey… for an insight into your people…. with real world examples from ? 9 “What helps people, helps business”. Leo Burnett
  10. 10. The Living parts of our systems… The Value of Human Performance Improving an organisation’s overall performance & moving it towards excellence. Individual managers can improve the performance of workgroups or organisations with dramatic results. Research by the Gallup Organisation reveals direct links between the engagement levels of employees & customers & the bottom-line performance of the firm. The Managerial Challenge How to maximise employee engagement & performance The key factor is intrinsic motivation = self-motivation to do a task simply for the challenge involved In other words if we find our jobs interesting, challenging, & meaningful, regardless of the payment involved, its intrinsic motivation at work. 10 “People react to fear, not love; they don't teach that in Sunday School, but it's true”. Richard M. Nixon
  11. 11. The Big Picture… 100 A B W35% T15% W30% T20% Committed C D W25% T55% W10% T10% Un-Committed 0 100 0 Competent In-Competent * Actual Support Team Data scaled for presentation “In the end, all business operations can be reduced to three words; people, product and profits. 11 Unless you've got a good team, you can't do much with the other two”. Lee Iacocca
  12. 12. The Nature of Living System … People and how they function are a living system They are involved at the keys points in our processes They are governed by natural Laws They are supported by Cycles The microcosm reflects the macrocosm …can be our greatest ally when we know how to work with them… 12 “Be the change you wish to see in the world”. Ghandi
  13. 13. 1. Tribal Law… Tribal Law Group Dynamics Initiation Forming Leadership Storming Rules/Values/Rituals Norming Trust Performing Grief Mourning Pfizer Example : Skills Bonus : “The tendency toward tribalism can keeps us stuck in negative cycles in our relationships, 13 and can really play havoc when a relationship is ripe for transition or has come to an end” Carolyn Myss
  14. 14. 2. Rapport… What is Rapport? 4 indicators of rapport 1) A feeling inside of connection, 2) A colour shift from lighter to darker like blushes, 3) Familiarity statements that make them seem they know you already, and 4) When you’re pacing and leading them and they follow things like your body language. Who are you in rapport with? Rapport Leaders Pfizer Example : Skills Bonus : 14 “People work with people they like, know and trust” Christopher Howard
  15. 15. 3. Team Structure… 100 A B W35% T15% W30% T20% Committed C D W25% T55% W10% T10% Un-Committed 0 100 0 Competent In-Competent Pfizer Example : Skills Bonus : 15 * Actual Support Team Data scaled for presentation
  16. 16. 4. Build deep rapport in 5 minutes… 7 Human Databases Inspiration Thinking/Processing Choices/Will Power Feeling/Passion Identity (Self Esteem) Roles (in the Tribes) Tribe/s Pfizer Example : Skills Bonus : 16 “Negotiation in the classic diplomatic sense assumes parties more anxious to agree than to disagree “. Dean Acheson
  17. 17. 5. Mindset… What motivates us… How we perceive… Visual (V) What we need… Auditory (A) Significance Kinaesthetic (K) Love & Connection Audio Digital (AD) Certainty Variety *Maslow's Hierarchy of Needs Growth Contribution Pfizer Example : Skills Bonus : “The business schools reward difficult complex behavior more than simple behavior, but simple behavior is more effective”. 17 Warren Buffett
  18. 18. 6. Leverage and Reciprocity… Project What we bought What we got 1 Project Manager A successfully delivered project, 100+ Project Management consultants 1 Development Team (2/3) Access to 2,000 development SMEs What we already had 1 Global Support Agreement Reduced Licensing, Access to support, Account Mngt. IT Staff (x 55) Infrastructure, DR, BC, Testing, Deployment, Training, Global staff Business Staff (x15) URS, Workshops, UAT, Deployment Management (x10) Steering Committee, Funding, PMO, Leadership Representation What we created (Skills Bonus:) Successful Result Case Study Publicity (Internal, External) Momentum for other Projects Pfizer Example : Skills Bonus : “Our goal is to leverage what is already out in the field in terms of partners, 18 but then hire in project management capability and a bit of technical capability”. Kevin Rollins
  19. 19. 7.Focus… Results Management You get what your people focus on You get what you focus on The right things get done Scope They get done on time Schedule They get done within the budget Budget We avoid the blow-outs Risks The right people are on the bus Issues Changes get managed efficiently Variations Pfizer Example : Skills Bonus : 19 “To create something exceptional, your mindset must be relentlessly focused on the smallest detail”. Giorgio Armani
  20. 20. Seven secrets to achieve real business results... By tapping into the power of your people... 1. 2. 3. 4. 5. 6. 7. Bonus: Bonus: “Business success is never an accident; it is always a result of high intention, sincere effort, intelligent 20 direction and skilful execution; it represents the wise choice of many alternatives.”
  21. 21. Your Outcomes… Write these down now… Write down the key, or whole solution, to solving your problem that makes this whole conference worthwhile…? Write down the new outcome (the new thing you will put in place) for the one item you know you must do better to meet the wants and needs of your customers… Write down 2 ways you will re-distribute your budget to change your effectiveness and efficiency… 21 “The way we do one thing, is the way we do everything”. Andrew Liberale
  22. 22. Thank You… To arrange a presentation of this material contact: