The document details a training assessment report for a leading supplier of location and navigation products, emphasizing the importance of effective training in business communication. It outlines a structured measurement framework based on Jack Phillips' five levels, covering various aspects of training effectiveness and participant feedback. The report highlights the course's success in improving communication skills, and suggests future assessments for continual improvement.

1. World's leading supplier of location and navigation products and services
Business Communication
Training Assessment Report
For
World's leading supplier of location and
navigation products and services
"It's all to do with the training: you can do a lot if you're properly
trained."
1 - Elizabeth II, Queen of Great Britain
Company Confidential

2. World's leading supplier of location and navigation products and services
Training Effectiveness Measurement
Five levels of Jack Phillip's (JP) Framework
L5
Return on Investment
L4
Business Results
L3
Job Application
L2
Learning
L1 Reaction and Planned Action
Framework for reporting business results of
learning in a structured manner
2
Company Confidential

3. World's leading supplier of location and navigation products and services
Training Assessment Steps
L1 JP Framework … A beginning
Reaction and Planned Action
Participants Intervention
Client Senior Leadership & Discussion and Customization of Training
Projecting IT Course
Steps Training Needs Assessment Process
Course
Training Customization
Company Training needs
Requirement to achieve
overview Assessment
Identification maximum
benefits
Projecting Projecting
Client Client
IT IT
Client
3 Outcome Finalization of Training Calendar
Company Confidential

4. World's leading supplier of location and navigation products and services
Training Assessment Steps
L2 JP Framework … Second Step
Learning
Participants Intervention Measurements
Group Leaders, Team Business Communication
Leaders, Supervisors Workshop
Number of employees covered – 22
4
Company Confidential

5. World's leading supplier of location and navigation products and services
Training Assessment
L2 JP Framework … Second Step
Learning
Identified Improvement Areas
Active Being Feedback Professional Willingness
Listening Assertive Awareness To learn
• Take • Maintain • Practice • Use email as • Read
notes Good Eye giving and official English
during Contact receiving communication newspaper
meeting • Thank business medium daily
• Interact the team card •Use signature • Learn
with the for their • Collect as per company one new
speaker efforts examples guidelines word
• Clarify • Plan before everyday
with the tasks with giving •Listen to
speaker in your feedback English
case of superiors •Seek TV
doubt in case it feedback programs
is not from your • Note
possible to superiors down Key
complete proactivel points
all the y during
jobs Meetings
5
Company Confidential

6. World's leading supplier of location and navigation products and services
Training Assessment
L2 JP Framework … Second Step
Training Feedback
Topic Coverage
Course Content
Summary
Clarity of objectives
Clarity of objectives
Course Content
Average Score
4.5/5
6
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7. World's leading supplier of location and navigation products and services
Training Assessment
L2 JP Framework … Second Step
Knowledge Query Resolution
Training Feedback
Trainer Feedback
Summary
Presentation
Time Management Examples Quality
Trainer
Average
Score
7
5/5
Company Confidential

8. World's leading supplier of location and navigation products and services
Individual Training Assessment
I would like to thank
the trainers for
I am very happy with this training topics.
course.. Would love to take Everyone enjoyed the
training from you both again & training
again. I feel will learn many
things from you
Good, Excellent &
Best
Both trainers…are
very very helpful. It This course was very
was clean, complete useful for me to
and concise improve my Business
Communication
Participant feedback
8
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9. World's leading supplier of location and navigation products and services
Individual Training Assessment
L2 JP Framework … Second Step
Participant 1
Participant 2
9
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10. World's leading supplier of location and navigation products and services
Individual Training Assessment
L2 JP Framework … Second Step
Participant 3
Participant 4
10
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11. World's leading supplier of location and navigation products and services
Individual Training Assessment
L2 JP Framework … Second Step
Participant 5
Participant 6
11
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12. World's leading supplier of location and navigation products and services
Individual Training Assessment
L2 JP Framework … Second Step
Need Review as
Participant 7 assessment scores
are on higher side
Participant 8
12
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13. World's leading supplier of location and navigation products and services
Individual Training Assessment
L2 JP Framework … Second Step
Participant 9
Participant 10
13
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14. World's leading supplier of location and navigation products and services
Individual Training Assessment
L2 JP Framework … Second Step
Participant 11
Participant 12
14
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15. World's leading supplier of location and navigation products and services
Individual Training Assessment
L2 JP Framework … Second Step
Participant 13
Participant 14
15
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16. World's leading supplier of location and navigation products and services
Individual Training Assessment
L2 JP Framework … Second Step
Participant 15
Participant 16
16
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17. World's leading supplier of location and navigation products and services
Individual Training Assessment
L2 JP Framework … Second Step
Participant 17
Participant 18
17
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18. World's leading supplier of location and navigation products and services
Individual Training Assessment
L2 JP Framework … Second Step
Participant 19
Participant 20
18
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19. World's leading supplier of location and navigation products and services
Individual Training Assessment
L2 JP Framework … Second Step
Participant 21
Participant 22
19
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20. World's leading supplier of location and navigation products and services
Training Effectiveness Measurement
L2 JP Framework … Second Step
Future Steps - Assessments Written
Communication
Vocabulary
Essay writing
Speaking
Replacing Email writing
Reading
words with
Tenses
new words
News paper exercises
Editorial reading
8 exercises
and identify new
words
Owners to track
the progress Team Lead1 & Team Lead 2
20
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21. World's leading supplier of location and navigation products and services
Training Effectiveness Measurement
L2 JP Framework … Second Step
Learning
Continual Improvement Assessments – 2 months
Daily Usage Of Business Language
Senior Management to nominate owners for monitoring the progress
L3 JP Framework … Third Step
Job Application
21
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22. World's leading supplier of location and navigation products and services
22
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