Patricia McGrady is an experienced IT project manager and solutions architect based in Florida who has successfully led teams and complex projects across various industries, delivering on time and on budget. She has over 20 years of experience managing projects of all sizes using different methodologies and has a proven track record of improving processes, increasing customer satisfaction and driving cost savings. Her background includes positions at IBM, Office Depot, and other companies where she specialized in project management, infrastructure solutions, and managing technical teams.

1. Patricia McGrady, PMP
Boynton Beach, Florida
mcgradyp64@gmail.com
Cell: (561)-703-3256
IT Solutions and Project Manager who has successfully managed top producing teams and projects. Able to manage diverse groups of
people as a cohesive team that delivers results. Someone who understands business needs and has the ability to successfully
communicate those needs to all levels of an organization. Always focused on the successful delivery of projects resulting in improved
productivity, cost savings, client satisfaction and long term business relationships. Has high integrity, is self motivated and is
adaptable and flexible in changing and high paced environments.
PROJECT MANAGEMENT
 Led Project Management team in creating a PMO (Project Management Office) which improved communication and overall
project delivery success.
 Successfully Project Managed the implementation of a new Solution Delivery Center where we provide Help Desk and
Monitoring/Management services.
 Managed and supported Agile, Waterfall, SCRUM and Six Sigma project methodologies.
 Re-defined the Professional Services Department to a full project management life cycle system, including initiation,
planning, execution, controlling and closure.
 Developed and implemented a core phase project management methodology throughout the Professional Services
department. This included processes, standards, reporting guidelines and tools to take the department to a full project
management life cycle, including initiation, planning, execution, controlling and closure.
 Took over and managed complex high risk projects and brought them to successful closure.
 Implemented industry specific project management standards, metrics and processes based on the Project Management
Institutes' (PMI) Project Management Body of Knowledge (PMBOK).
 Adaptable and flexible in changing business environments. Able to resolve complex issues and win customer loyalty.
 Completed the Executive Project Management Program at Florida Atlantic University and PMP certified.
PROFESSIONAL OVERVIEW
Office Depot, Boca Raton, Fl July 2015 - Present
Project Manager:
• Managing data center infrastructure consolidation and relocation projects.
JM Family Enterprises, Deerfield Beach, Fl January 2015-June 2015
Project Manager:
• Successfully managed the implementation of a highly visible project which is part of a 3 year strategic multi-million dollar
corporate initiative.
• Managed vendor relationships, contractual obligations, project milestones and post Go Live support transition.
IBM January 2013-January 2015
Front Office Project Manager - Michelin Account:
• Successfully managed the highest priority global project for Michelin as well as other supporting projects.
• Responsible for all customer facing activities with Infrastructure PM support.
Transition Project Manager - Jones Lang LaSalle Account:
• Provided leadership to drive the global changeover from existing Service Levels to a new Service Level contract.
• Interfaced with the client and IBM teams in Americas, AP and EMEA to successfully convert and standardize the company
on new Service Levels, tools, measurements, processes and reporting.
Compliance and Compute Vendor Implementation Project Manager - Capital One Account:

2. • Assisted with the timely compilation of SOX and other IBM required compliance reporting such as system security and
budget reports. (MPR, MMCM QBR)
Flagship Solutions Group April 2010-January 2013
Project Manager and Service Delivery Center Manager:
• Executed and managed the creation of a new Solution Delivery Center on time and within budget.
• Provide leadership, planning and execution of Help Desk, Sales and Back Office operations.
• Effectively managed a hosted Disaster Recovery project for a financial publishing firm.
Internet Coast August 2009-March 2010
Project Manager Volunteer:
• Successfully executed and managed the South Florida Broadband Blue Ribbon Panel event for education, government and
commercial business leaders using broadband technology to simultaneously broadcast the event from five different locations.
Champion Solutions Group September 1996 to July 2009
Director of Consulting Services: October 2008-July 2009
• Managed Project Management team and Professional Services Implementation team for all projects and opportunities.
• Oversaw the management of a $4.2 Million infrastructure project in multiple locations for a large Lottery vendor.
• Developed and analyzed reports to present to upper management on internal team metrics, and financial analysis.
• Drove and maintained project schedules, budgets, deliverables, KPI (Key Performance Indicator) reports, client satisfaction
as well as competitive information and business growth.
Director of Solution Architect Services October 2004-September 2008
• Managed a team of 15-18 Infrastructure Solution Architect Engineers responsible for all IT solution design projects.
• Increased gross profits from 15% to 22% while decreasing Cost of Business by creating and establishing departmental and
companywide processes that created more efficient and effective business operations, procedures and teams.
• Increased customer satisfaction by 20% over two years by improving department processes, procedures and quality control.
• The team masterfully designed and architected $50+ Million of Virtualization, Data Protection, High Availability,
Optimization and Managed Services/Hosting solutions.
pSeries Brand Manager and Technical Specialist Sept 1996-October 2003
• Drove the success of a $25 Million line of business for IBM’s UNIX server brand and supporting solutions.
• Successfully managed the deployment of a $38 Million Bank IT infrastructure build and a $24 Million infrastructure
expansion for a large retail company in the Northeast.
WORKING KNOWLEDGE
 Server Platforms: pSeries, xSeries, Bladecenters,
PureFlex;
 OS: UNIX/AIX; Windows
 Storage Networking: SAN, iSCSI, FCIP; Cisco MDS
 Storage: IBM DS, NetApp, V7000, IBM Tape Libraries
 Virtualization: VMware, pSeries APV, IBM SVC.
 Infrastructure Simplification: Consolidation and
Centralization;
 SharePoint; SCCD; Siebel; Nimsoft; Sugar CRM;
Connectwise; Big Fix (TEM)
Educational Highlights
• Florida Atlantic University: Executive Project
Management Program
• B.A. Lake Erie College, Painesville, OH
• Managing Technical Professionals and Organizations
(MIT Cambridge, Mass)
•
Professional Studies
1000+ hours of professional education and personal growth:
• Project Management
• Infrastructure Solution Design
• Business Management and Communications
• Team Building and Leadership