1. 190 Page Hill Road
Newport NH 03773
Tkeyes3@icloud.com
(802) 345-1712
TammyL.Keyes
SummaryofQualifications
 Experience working with Cross Functional Teams
 Experience with Business Case & Project Pro Forma Creation
 Experience Leading Teams
 Experience with Content and Knowledge Management
 Experience with Development and Implementation of Process Improvements
 Experience Eliciting, Gathering and Writing Requirements
 Familiar with Procurement & Vendor Management RFIs, SOWs, MSAs
 Familiar with Agile, PMBOK, BSA, BCP and Six Sigma Methodologies
Skills:
 Project Management / Business Analysis
 Strong Organization and Coordination Skills
 Microsoft SharePoint Site Administration
 Microsoft Access Database Development
 Microsoft Office & Visio
 Jira
Education&Certification
Quinnipiac University
Masters in Organizational Leadership 2013
Masters in Information Technology 2016
Providence College
Masters in Business Administration 2005
Bryant University
Certificate in Project Management 2001
Certificate in Business Analysis 2009
Certificate in Business Continuity Planning 2009
Professional Experience
Scrum Master/Project Mgr/Business Analyst – Fidelity Investments 2015-Present
Corporate Technology Group
 Grooming of Backlog
 Facilitate FUSION Sessions
 Resource planning – collaborate with onsite and offshore resources
 Facilitate daily standups
 Planning for releases/installations – CM Tickets, Install Meetings, Dev Team and Business Validation
Coordination
 Sprint and Project Reporting/Analysis/Forecasting

2. 190 Page Hill Road
Newport NH 03773
Tkeyes3@icloud.com
(802) 345-1712
TammyL.Keyes
 Create functional workflows, usecases, and mockups for future state, map to training and communication
processes for pre-go live activities
Operations Manager – Citizens Financial Group 2014-2015
Consumer Operations – Document Servicing Solutions
 Lead project activities andtestingwithinternal teams andvendors againsttime, cost, andquality goals,
ensuring governance and service quality are met
 Responsible for identifying and publishing key metrics and senior management reporting
 Responsible for project/program governance, measurement systems & reporting; risk & compliance
support, people support & development
 Lead a team of development, testing and production control services for the organization’s print
services operations for new document applications and modifications to existing document code to
meet business line requirements. Project activities and testing, ensure internal team and vendors
adhere to time, cost, and quality are met
 Assists in recommending and/or implementing key business strategic initiatives
 Accountableforcolleagueengagement and delivery by improvingcolleagueperformance, learning and
development.
Business Performance Analyst – Citizens Financial Group 2013 - 2014
Consumer Operations – Business Support
 Lead, coordinate, project management, support and planning across department and division while
driving continuous improvement, efficiencies, quality and compliance ensuring strong performance
and customer service
 Provide senior management visibility to key initiatives
 Assistedwiththestrategic and operational supportforthe department and divisionincludingfinancial
management, improvementactivity,project/program governance, measurementsystems & reporting;
risk & compliance support, people support & development
 Provided representation and an escalation point when needed in division-wide forums, group
meetings or emerging issues
Project Manager – Citizens Financial Group 2011 - 2013
Consumer& Business Banking, PMO
 Managed mobile and online banking projects with approximately $2M in budgets
 Managed budget, forecasting, actual and project plan
 Facilitated senior and executive management steering committee’s and related material
 Produced metric reports for senior management and colleagues in accordance with the groups
strategic goals
 Partnered with purchasing, fixed assets and accounts payable of project related expenses, asset
tracking and procurement of goods and services
 Managed resources, task assignments, project meetings in addition to presenting findings,
recommendations, and changes in implementation strategy to senior management
Senior Business Analyst – Citizens Financial Group 2009 - 2011
Business Services, PMO

3. 190 Page Hill Road
Newport NH 03773
Tkeyes3@icloud.com
(802) 345-1712
TammyL.Keyes
 Documented business requirements, use cases, proof of concepts, functional design documents and
project plans
 Acted as a key liaison and trusted advisor between business partners and technology
 Assisted with ETL design documentation and mapping of data and its source
 Providedoversightandbusiness process knowledgetransferto technology resources et al to assist in
translating business requirements into design and creating use cases
 Identified, documented and facilitated resolution of risk and business issues
 Created project pro forma, forecasting and tracking of actuals
 Assisted with creation of senior and executive management steering committee reporting and
facilitation documents
 Acted as backup for project manager ensuring a seamless transition leveraging technical acumen and
background to handle development and testing teams, and successfully closing issues that arose.
 Quick to take on action items with exemplary follow up skills which is repeatedly commented on as
“great” by other project managers, technology and business partners
Business Systems Analyst – Citizens Financial Group 2008 - 2009
Commercial Loan Operations
 Administrator of several proprietary databases used to track commercial loan activity
 Provided automation solutions to manual processes such as scanning of loan documents that would
populate loan database instead of manual re-keying
 Coordinated with key business partners to facilitate timely completion of project deliverables
 Prepared project pro forma’s, business cases and expense tracking
 Produced metrics and ad hoc reports for senior management and colleagues
 Supported daily production efforts,, workflows, procedures, and training when needed
 Assisted the QC group save approximately $240K in tem help costs by making modifications to
database to track internal errors
Senior Finance Analyst – Citizens Financial Group 2004 –2008
Technology Finance
 Administrator of “home-grown” project accounting database including creation of project pro-forma,
forecasting and reconciliation of approximately 100 projects across multiple years.
 Instrumental in procuring the enterprise Oracle Project Module application for Citizens Financial
Group which replaced the existing project accounting DB
 Accountable for application availability, user access, project and procedural controls, training and
monthly project reporting calendar
 Partnered with purchasing, fixed assets and accounts payable to ensure timely payment of project
related expenses, asset tracking and procurement of goods and services as a result of the first Kaizen
workout at Citizens
 Created reporting database for department to automate and streamline financial reporting
 Teamed withPurchasingand Technology to create an automated Purchase Order System workflow in
the Mercury/ITG (PACs) workflow tool