Technical Program/Delivery Manager (TPM, TDM) version resume.

1. Casey Ward
1050 10th Avenue NE, #418 ▪ Issaquah, WA, 98029 ▪ (425) 830-0700 ▪ caseyw@futureworks.com
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EXECUTIVE SUMMARY
Highly experienced enterprise IT Technical Program and Delivery Manager (TPM, TDM). Leader of
enterprise solution architectures, complex software/web/cloud development, ERP/SAP and CRM
integration, Cloud solution development and consultation for enterprise clients, and award winning product
development. Achieved 100% SDLC delivery record (both launch timing and budget) over career.
Passionate about and highly qualified to lead the development and delivery of complex, innovative
enterprise cloud applications, SharePoint apps/sites, websites, and e-commerce sites. Engineered software
inventions and breakthrough technology that streamlined workflow processes in enterprise operations. Can
roll up sleeves and perform hands-on spec writing and development/programming among the most
advanced and prolific SDE’s on the team.
PROFESSIONAL EXPERIENCE
! Principal Technical Program Manager, FutureWorks, Inc., WA, 1993-Date (Current)
Summary: Enterprise IT lead for mission critical back-office/cloud/mobile development projects.
" Founded high-tech custom enterprise client-server software application and product development
firm, which later narrowed its focus to a top-end-only niche high-tech talent agency.
" Successfully delivered first proof-of-concept software development project for client—an
Assembler level Windows device driver for a unique five-finger keyset PC input device.
" Led and successfully delivered several enterprise IT technical consulting projects for Microsoft and
other companies; with emphasis on SharePoint over the past eight years.
" 100% on schedule and within/under budget track record for all client IT and product development
projects. Website: www.futureworks.com.
! Principal Architect & Consultant, Infosys Limited, WA, 2012-1015
Summary: Enterprise IT technical project lead for fortune 50 US enterprises.
" Created a sophisticated enterprise Mobile/Cloud collaboration app prototype for the company’s
new software product division.
" Created a SharePoint-SAP solution architecture and associated comprehensive deliverables for the
$1B/annum budget North American dealer/sales division of a major international auto
manufacturer (Hyundai).
" Led the successful quarterly SDLC execution and launch (Go-Live) for several mission critical Cloud
and On-Premise financial apps of a world leading software development enterprise (Microsoft) in
a Principal Tech PM role for the client. Consistently received high performance evaluations and
praise from clients, management and peers, and ongoing technical performance bonuses.
" Credited for helping close a multi-year $440M enterprise IT contract sale and several other
$100M+ enterprise IT deals with pre-sales technical architecture and related support.
! Senior Product Manager, Senior Program Manager, Microsoft, WA, 2005-2009 (FTE); Senior
Technical PM, Developer & Architect, 2010-2012 (Contract Consultant via FutureWorks, Inc.)
Summary: Led award winning global enterprise IT product development projects and teams.
" Led all aspects of a mission critical enterprise IT quote and sales order portal (Q2C and O2C)
project from business requirements, architecture, design, development, test and deployment to
training and support for their new Office Live Meeting and RoundTable businesses; supporting
sales reps and regional managers for direct and partner/reseller channels.

2. Casey Ward
Resume
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" Complex system integrates with mission critical back office systems such as Siebel, SAP,
Provisioning Tool and Electronic Signature (e-sign) via web services (WSDL) and other technologies.
Was the first integrated e-sign system of its kind at Microsoft.
" Responsible for critical Partner component of new Online Commerce Platform (Cloud offering),
working closely with 10 stakeholder groups on requirements, specs/design, dev, test and delivery.
" Responsible for eAgreement component and the SWI/security requirements for the platform and
successfully delivered both on schedule for the major Sep08 launch.
" Initiated a corporate-wide e-sign task force and business process improvement program, becoming
the lead e-sign SME across Microsoft. As a result, e-sign technology is now widely used across
Microsoft greatly improving its operationally efficacy and saving millions of dollars per year.
Designed the Microsoft e-billing automation system for all European Union (EU) business of its
Online Commerce Platform based sales.
" The resulting system is presently saving Microsoft millions of dollars per year operationally while
shortening the revenue recognition cycle by several days.
" Designed and developed several SharePoint intranet and extranet sites across Microsoft.
" IT Lead, reporting to IT Director/VP for the full SDLC successful deployment of Microsoft CRM
(Cloud) tightly integrated to the mission critical On-Premise back office systems of a multi-$B
enterprise (True Blue, Tacoma, WA HQ) using Scribe middleware for the interchange. The solution
transformed sales operations, operational quality control and revenue growth.
! Senior Program Manager, Senior Business Analyst, Director of Strategic Relationships, Saltmine,
WA, 2004-2005, 2009 (Until Saltmine Folded)
Summary: Top-ranked enterprise IT lead consultant and technical PM for the company.
" Assigned by senior management to most complex consulting projects in a business and technical
leadership role for the development of high-end enterprise and consumer web sites, including e-
commerce systems.
" Responsibilities included requirements gathering, functional specification writing, business and
technical consultation with clients and technical team members, and overall project management—
including creative and technical team leadership plus the management of an offshore development
partner.
" Achieved profitability for 100% of projects. Clients included Microsoft, UBH (of United
Healthcare), MusicNet, Tillamook Cheese and The Pattison Group. Projects consistently delivered
on scheduled and under budget (including one totaling nearly $500K through two versions).
Inherited two troubled projects and turned them both around to successful completions.
" Was first consultant/leader in the company to deliver a financially successful (profitable) project
for top client, Microsoft.
" Up-sold and closed several hundred thousand dollars of new software/website development
business in first year. “Wore many hats” spanning client relationship development, consulting,
project oversight/leadership/direction setting, enterprise solution architecture, development
operations, and corporate governance.
" Recruited back to Saltmine in 2009 to perform enterprise level consulting and problem solving for
the emerging Enterprise and consumer SaaS/Cloud space.
" Instrumental in turning around the overall business in notable, measurable ways in just a few
months. For instance, was a primary contributor and leader in the winning of a major RFP with Intel
Corporation, resulting in Saltmine being selected as one of its few preferred vendors worldwide.

3. Casey Ward
Resume
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! Software Development Consultant, Senior Program Manager, FutureWorks, WA, 1999-2004
(See above.)
! Chief Technology Officer, Northwest GeoGrafx, WA, 1994-1996
Summary: Led the Windows PC software development team of award-winning software product.
" Led the development and delivery of its award winning Windows version of its flagship software
product, Latitude.
" Built and led the company’s Windows software development team through further development of
the Latitude product to maturity of feature set and overall quality.
" Product won the “Business Product of the Year” award at the annual Washington Software
Association (WSA) Rainies Award event in 1995. 500 or so Pacific Northwest software industry
professionals, including several prominent business and political leaders, attended the prestigious
award ceremony where I spoke after receiving the award along with our CEO.
" Contributed toward holding together the overall development and test team and keeping morale
up while the startup was going through major growing pains, including periods without sufficient
funding to make payroll.
! Product Development Manager, Team/Development Leader, Senior Programmer, Program
Manager, IBM [Enterprise Systems Division, Santa Teresa Lab], CA, 1985-1994
Summary: Sr. Programmer, Program Manager and Enterprise S/W Product Development Manager.
" Served as enterprise software design engineer for a revolutionary new storage management
subsystem (SMS) product of the MVS mainframe operating system. Served as Dev Lead in that
role; designed and implemented the Directory Services component; product successfully launched
to the enterprise market.
" Served as Product Development Manager for the COBOL runtime environment product.
" Reversed prior 2+ years of enterprise software development lab failure by successfully leading
the delivery of a bold new, strategic, award-winning common runtime environment product line for
IBM’s vast and disparate enterprise operating platforms: Language Environment/370 (LE/370)
and LE/2 (for OS/2). The complex finished products were comprised of 10’s of thousands of lines
of code.
OTHER QUALIFICATIONS
! Strong, influential, motivating leader of high-powered/producing IT technical teams.
! Consistent developer of strong, lasting, mutually beneficial working relationships with key business
partners, stakeholders and clients.
! Passionate innovator of highly regarded software solutions for business partners, stakeholders and
clients.
! Dependable deliverer of various enterprise business projects led to date as unique problems arise that
require timely resolution and delivery.
! Recognized and sought leader to consistently deliver successful technical projects. Result metrics have
consistently surpassed industry norms; achieved 100% project delivery success record to date.
! Creative and idea oriented; strategic thinker; outstanding business contract development and
negotiation skills; acute attention to detail; United States Patent and Trademark Office (USPTO)
process experience.
! Strong sales/persuasion/influence skills and abilities. Received “Sales Person of the Year” award his
first full year as an Account Executive for a software testing services company in the 90’s selling both

4. Casey Ward
Resume
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test and development services to Microsoft. Also led a small hardware test company from $450K to
$5M in sales his first full year as its VP of Sales & Marketing.
! Exceptional with math/numbers and logic. Financial statements, double entry bookkeeping, corporate
tax filings, and complex Excel.
EDUCATION
! Bachelor of Science with Great Distinction honors, Computer Science and Mathematics (dual major),
Clarkson University, NY, 1985, Summa Cum Laude
! Associate of Science with highest honors, Computer Science, SUNY Broome Community College, NY,
1983, Summa Cum Laude
Professional career spans three+ decades and the complete experience, accomplishment and accolade record
is very lengthy. Therefore resume includes only most relevant information to current professional objective.