This document is a resume for Glenn Arnold, who has over 20 years of experience in project management, software development management, and business analysis. He has led teams and multi-million dollar projects at MSCI, Inc., where he most recently served as an Executive Director managing agile software development projects. Arnold is pursuing a new role where he can utilize his skills in project management, software development, and leading cross-functional teams.

1. Phone: 708-912-7176 | Email: glenn.arnold@live.com
LinkedIn: www.linkedin.com/in/glenn-arnold-mba
Project Manager | Software Development Manager | Business Analyst
Experienced Leader in Business Process Development. Excels at identifying and implementing solutions that meet business
goals. Innovative, forward-thinking executive with multiple leadership roles in software development, information technology,
program management, financial services, customer support, operations and global business development. Clearly and
effectively communicates business and technical information while managing multiple projects and meeting challenging
deadlines. Pursuing a new role where my previous software development and Project Manager skills can be utilized.
Professional Summary
 20+ years of experience delivering exceptional results project management and software development.
 Managing Cross-Functional Team and increased development time by 50%.
 Earned 97% manager rating, was 14% higher than IT and 16% higher than other managers.
 Leading team to consistently meet cost and schedule budget.
 Drove infrastructure and IT projects up to $3M.
 Led project transitioning servers reducing server cost by 50%.
 Expert in investigating, analyzing, and resolving issues.
 Top performer in competitive measurements, strive to over-achieve forecasted goals.
 Ability to lead, train, and coach team members in customer relations best practices and lead by example.
 Design and implement training materials to improve performance.
Skill Set
 Exceptional management experience with cross-
functional teams
 Relationship management
 Analyze and leverage data, metrics, and logistics
 Time management to meet deadlines
 Agile methodology and Scrum values
 Onboarding, training, and coaching
 Create viable on-the-spot solutions
 Budget control
 Strengthen positive image of company brand
 Strong interpersonal skills
 Proactive issue resolution/mitigate risks
Work History & Experience
MSCI, Inc. – Chicago, IL (2001-2017)
Executive Director (2015-2017)
Implemented and directed projects for firm-wide agile ETL development to collect, analyze, normalize and reconcile
complex data from custodians, future brokers and OTC managers to feed risk management, analytics and index platforms.
Managed all aspects of SDLC projects directing multiple cross-functional international teams. Directly managed project managers,
business analysts, software developers and other IT engineers.
 Managed planning, execution, monitoring and closing of $2Million data integration project, coordinating implantation of 40
data providers representing $1Trillion in assets under management for risk and reporting.
 Directed cross-functional team of 15 direct reports.
 Implemented, coached and advocated Agile methodology and scrum values and processes for IT and ETL project teams
incorporating SQL, C#, Java, .NET and Talend.
 Partnered with client services team in developing use cases, actively contributing to client satisfaction and service
offerings, including interviewing clients and translating high-level customer business needs into functional requirements.
 Executed migration to DevOps process allowing the CDMS unit to deploy software more frequently, while improving
service stability and gaining the speed necessary for innovation.
 Led team members on conducting sprint planning meetings with product owners, managing backlogs, facilitating daily and
weekly scrum meetings and improving team velocity on SDLC projects.
 Coordinated waterfall data center migration project from inception to closing, completing project 25% ahead of schedule
and budget, while providing 50% reduction in ongoing cost of product support.
 Coached project managers on generating metrics for team performance, sprint burn down, backlog assessments and
quality, improving release planning and forecasting activities.
 Conducted workshops with internal teams and external vendors/ clients to elicit business needs and document end to end
data flow.

2.  Opened and staffed product development office in Budapest, interviewing, hiring and training staff of 5. Within 3 months of
office opening, team was awarded largest ever client solution project in managed services.
 Coached, mentored and motivated team members while enhancing teamwork, communication, collaboration and
advancement opportunities.
Vice President, Operations (2001-2015)
Coordinated all aspects of project management including defining and monitoring scope, quality and risk assessment
activities. Developed and managed daily automated collection of financial data, including data on positions, transactions
and complex instruments such as exchanged-traded futures and options, OTC swaps and foreign exchange spot and
forward contracts. Data footprint covered 35 custodians, 15 future brokers and 20 OTC managers with over $2Trillion in
market value.
 Worked hand in hand with CEO and board of directors to communicate and implement organizational vision, ensuring
teams delivered right outcomes to required level of quality, within constraints of time, cost, resources and risk.
 Led new client acquisition project of Fortune 500 companies into firm’s data aggregation and reporting system. Projects
ranged from $1M-$3M.
 Project Manager for Agile/XP software development projects, coaching in pair programming, test driven development,
continuous integration, and other Agile techniques.
 Led project to transition physical servers to VMware virtual environment.
 Established SLAs and Technical documentation for contracts and represented firm during client facing vendor reviews.
 Developed end-to-end employee management plan including hiring, onboarding, leading, developing, and mentoring team
members, creating high-performance cross-functional project teams.
 Establish SMART goals for all team members, encouraging constructive communication and feedback as means to
consistently improve, reach higher levels of efficiency and performance, improving employee retention.
 Served as Microsoft SQL server database administrator, installing, administrating and maintain SQL server instances,
including performance tuning; physical server level and database level.
 Designed and implemented UAT, quality assurance and development environments, allowing internal and external teams
to thoroughly test and diagnose code prior to production deployments.,
 Established disaster recovery and business continuity strategies for all services and databases, leading to strategies being
incorporated in client presentations, demonstrating compliance with industry standards.
Education & Certifications
Master of Business Administration (MBA) | Keller Graduate School of Management, Chicago, IL
Bachelor of Arts (BA) | Concordia University, River Forest, IL
PMP – Project Management Professional (PMI)
PMI-ACP Agile Certified Practitioner
Coursera – Leading People and Teams
AWS Cloud Practitioner Essentials
Software Proficiencies
 Microsoft Office
 Microsoft SQL
 Microsoft Project
 Microsoft .NET
 Jira
 CA Clarity PPM
 Python
 Visual Basic
 PuTTY
Memberships
Project Management Institute (PMI)
PMI Chicagoland Chapter