David Pilling has over 20 years of experience in IT leadership roles within the legal industry. He has a proven track record of implementing strategic initiatives to improve operations and promote growth. Pilling has managed multi-million dollar budgets and led teams to deliver software solutions and consulting services. His areas of expertise include strategic planning, process improvement, and application development.

1. David H. Pilling
dhpilling@gmail.com ● www.linkedin.com/in/dhpilling ● Naperville, IL
CORE COMPETENCIES AND STRENGTHS
Seasoned IT Professional with hands-on experience who champions improvements in operational efficiencies and promotes strategic planning focused on
company growth. Strong record of success in the implementation and management of IT initiatives through processes improvement, cost reduction and risk
management. In depth experience providing creative systems solutions for multiple industries based on a proven ability to build and manage creative,
dynamic, focused teams.
 Operations Planning and Execution Business Process Management / Six Sigma
 Application / System Development Life Cycle Program / Project Management
 Business Development and Market Analysis Strategic Planning and Risk Management
 Knowledge Management / Data Mining / CRM Technology Assessment and Integration Planning
 Channel Partner Program Development Intranet / Extranet Design and Development
PROFESSIONAL EXPERIENCE
DOCAUTO, INC; Norcross, GA – Vice President of Operations and Strategy (2012 - 2014)
Technology focused operational and strategic leadership for a software development company providing applications for Enterprise Content Management.
Responsible for driving results in departmental business units focused on development, deployment and support of in-house and partner developed
software. Accountable for a five million dollar operating plan and capital budget. Member of the company’s Executive Management Team.
 Planned, developed, communicated and implemented company’s long-range growth strategy; Partnered with Owners/Principals to execute company
strategy, measure results and make necessary corrections
 Developed and managed operating budget, P&L and company resource planning
 Provided senior level leadership on software development initiatives using Agile methodologies.
 Created, organized and implemented successful Professional Services Team focused on providing content management services in addition to
deployments of internally developed applications
 Designed, implemented and managed four month “Software Triage” initiative focused on quality control using client use-case data to drive improvement
 Planned, enhanced and managed Channel and Development Partner Program and managed stakeholder relationships
 Develop, communicate and implement Channel Partner sales order process improvement workflow program
 Work with company General Counsel to analyze, negotiate and manage partner agreements, contracts, project plans and partnership agreements on an
ongoing basis.
 Created content and facilitated biannual departmental management strategy sessions focused on aligning day-to-day operations with the company’s
growth strategy; Design, develop and facilitate program for company’s annual meeting.
 Provided oversight and technical expertise in complete overhaul of company’s public web site
 Provided subject-matter expertise for legal vertical software development initiatives

2. eSENTIO TECHNOLOGIES; Washington D.C. - Director of Applications and Development (2006 – 2012)
Focused management of a specialized consulting firm providing value-added services to the legal community. Responsible for all management aspects of
departmentalized business unit focused on delivery and implementation of client-focused consulting services for industry standard and legal specific applications as
well as delivery of custom software solutions for AMLAW 200 law firms. Managed four million dollar operating plan and capital budget. Member of the company’s
Executive Management Team.
 Executive management of all in-house and client related software development initiatives. Directly responsible for Applications Development Practice P&L,
Resources and Client Relationships. Provided a broad range of services, ranging from SharePoint Intranet / Extranet Portal and Web Part Development,
Technology Planning and Assessments, Staffing and Organizational Consulting and Business Continuity Planning to hands-on best practices for Microsoft based
Application Implementation Services.
 Hands-On Management Consultant role on four DMS conversions to a HP/iManage Matter-Centric environment for national law firms clients. Performed in role
as a Trusted Advisor through the delivery of candid, unbiased recommendations on the technologies that best serve specific Firm business needs while providing
strategic consulting services directly to Firm Management.
 Consolidated and centralized IT functions, systems and applications to promote efficiencies, and facilitate the rapid deployment of services and resources.
Analyze, negotiate and managed complex proposals, contracts, project plans and partnership agreements on an ongoing basis.
JENNER & BLOCK, Chicago, IL. - Director of Technology (1999 - 2006)
Recruited to provide executive leadership to a staff of 57 IT professionals responsible for supporting 1,150 legal industry users domiciled in four U.S.-based offices.
Accountabilities include an eight million dollar operating and capital budget, delivery of customer-focused technology operations and strategic initiatives and
ongoing mentoring and career development of the staff. Member of the Firm’s Technology Committee.
 Realized cost savings of $2.7M over two years by insourcing 46 technical resources from multiple service providers while significantly increasing support levels for
new project initiatives.
 Saved $3.2 million in external consulting costs over a three-year period by insourcing the design, engineering, implementation, training and management of firm-
wide desktop rollouts.
 Realized a 12% decrease in Help Desk ticket closure time by implementing agent testing, establishing technical lead hand-off guidelines, designating and training
subject experts and implementing cross-training and desk side support programs.
 Delivered an 11% reduction in application licensing and maintenance costs by centralizing services, renegotiating vendor contracts and evaluating alternative
support providers.
 Developed and implemented the Firm’s Business Continuity Plan including setting the team’s strategic direction, providing firm-wide education, championing
departmental participation and reviewing and testing the revision process.
 Spearheaded the design, development and implementation of the Firm’s Intranet / Extranet Portal, CRM and Knowledge Management initiatives which greatly
enhanced the Firm’s ability to win favored legal services provider status with major corporate clients and proved successful in improving attorney efficiency by
data mining in support of work product reuse.
 Championed IT culture change by introducing business-driven processes to eliminate redundant tasks and improve operational services.

3. PCM, (Now known as Onward Technologies); Chicago, IL - Technical Services Director (1996 to 1999)
Provided IT consulting and project management services for large and medium sized businesses.
 Provided leadership to twelve-person team tasked with PC Desktop deployment and training for a 1,000 user Chicago-based law firm.
 Acted as the On-Site Lead of six resources for a nine-month outsource contract for Data Center Operations and training initiatives for a 270 attorney law firm
specialized in complex litigation.
 Performed as the Technical Lead of business development, product support and account management activities for an array of manufacturing, financial services,
health care and retailing clients.
Education
B.A., Computer Science, Wayne State University, Detroit, Michigan
Professional Appointments / Associations
Chicago Legal CIO Roundtable (Board Member)
Hummingbird CIO Advisory Board
International Legal Technology Association
Six Sigma - Green Belt Trained; Novell CNE; Microsoft MCT
Recent Publications
Predictive Filing: Better Management through Intelligent Content Analysis; ILTA Peer-To-Peer Magazine; March 2013
Professional Speaking Engagements
Legal CIO Roundtable Symposium 2010 – Enterprise Search in the Legal Vertical
Legal CIO Roundtable Symposium 2009 - Moving from DM to Enterprise Content Management
ILTA Conference; CIO Session 2009 - Collaborative Web Technology
ILTA Regional Conference – Toronto, CN 2008: Driving Matter-Centric Adoption
LegalTech New York 2008 – Matter Centric Computing- The Future of Document Management
Legal CIO Roundtable Symposium 2007 – Leveraging Knowledge Management in the Legal Environment