Terri Ciccodicola is a seasoned technology leader with expertise in IT strategy, program management, and business process optimization across various industries including fintech and hospitality. Currently serving as a Senior Director at Fiserv, she has significantly improved project data accuracy and operating plan processes. Her past roles showcase a strong record in managing multi-million dollar projects and driving revenue growth through innovative technology solutions and cross-functional collaboration.

1. Terri Ciccodicola, MBA, PMP, CISA, ITIL, LSSWB
Florham Park, NJ 07932 | 973.377.5954 | cicconj@optonline.net | linkedin.com/in/terriciccodicola
TECHNOLOGY LEADER: IT STRATEGY AND OPTIMIZATION,
PROGRAM AND RELATIONSHIP MANAGEMENT, SERVICES DELIVERY
Strategicbusiness partner and executive leader who drives cross-functional alignment of IT strategy, programs/services.
Demonstrated success leading the optimization, standardization and alignment of IT, business and corporate strategywithin
complex global business environments. Combines innovative thinking and initiative with systems expertise leading high impact
programs with cross-functional teams. Capitalizes on strong business acumen and partnering abilities in conceptualizing
solutions, synthesizing conclusions, and driving resolution to difficult business problems to increase revenue, improve market
share, raise customer satisfaction, and gainoperational and cost efficiencies. Core competencies include:
Cross-Functional Leadership • Relationship Management • Communication • Creative Problem Solving • Change
Management • Negotiations • Coaching and Mentoring • Presentations • PMO Leadership • Customer Success • Product
Development • Project Management • Process Improvement • Risk Management • Collaboration • KPIs • Business
Intelligence • Data Analytics • Vendor Management • Governance • Services Delivery • DigitalTransformation
Industries: Fintech/Banking, Management Consulting, Hospitality, Transportation, Non-Profit
Functions: IT Strategy, IT/Business Relationship Management, Program/Project Management, DigitalTransformation,
Innovation, Change Management, Operational Excellence, Technology Integration, Vendor and Resource Management
Technologies & Tools: ERP, Financial Systems, Portfolio/Project Management, Agile Management, CRM, Data Analytics/BI,
Collaboration, APIs, Cloud, Mobile, AI
EXPERIENCE
FISERV, REMOTE, NJ 5/2021 - Present
Contractor/Sr. Director, ITPortfolio, Business and VendorManagement
Reporting to the COO, steer design and preparation of monthly technical metrics, capacity and time reporting analysis,
business unit reviews, BoW program/project reporting, portfolio governance and compliance audits, SOPs and PM training,
status reporting on key initiatives, communications, and vendor management.
 Improved accuracy of program/project data by 24% through instituting governance review process.
 Directed the investment review committee process including quantifying project benefits.
 Led the annual operating plan process, prioritizing product demand initiatives with capacity planning.
 Coordinated with finance to optimize capitalization and M&I hours, increasing capitalization rates by 15%.
WYNDHAM HOTELS & RESORTS, PARSIPPANY, NJ 2019 - 2020
SeniorDirector, RevenueTechnologies
Collaborated with business partners to plan strategy, facilitate change, identify cross-discipline solutions and train the
organization on opportunities and new technologies available. ManagedOmni Channel Revenue technology strategy and
related projects to enable business needs and determined impact of business systems decisions on technical architecture.
 Managed strategic($27M/year) vendor partner relationship (from contract negotiations to accountability) and achieved
sustained improvements in application performance, development delivery and support.
 Aligned business strategies with innovation and technology to improve business processes and outcomes.
 Prepared business cases and directed delivery of project portfolios, increasing revenues and reducing cost.
 Managed implementation of process enhancements within IT, measured by improved KPI results and efficiencies.
IEEE, PISCATAWAY, NJ 2016 - 2019
Director, IT Business Partner
Reported to the CIO and led development of technology roadmap aligned to business strategy, to meet operational needs and
support IEEE IT objectives. Provided leadership in services delivery and systems and project management support to
organizational units. Single point of contact and accountability for the assigned clients.
 Led Agile development team, product strategyand usability design for $18M cutting edge, multifaceted platform;
increasing user base by 723%.
 Championed delivery of 60+ project portfolio, increasing revenue and improving member satisfaction by nearly 20%.

2. Ciccodicola 973.377.5954 Page Two
 Spearheaded Development, QA, Mobile, Infrastructure, Network, Architecture and Security teams to deliver and support
applications and technology projects while optimizing cross-functional resource planning.
 Led implementation and integration of externally facing Learning Management System (LMS) aimed at centralizing
training offerings; increased revenues by 72% in 1st year of launch.
 Collaborated with business leaders to assess the impact of data privacy GDPR regulations and coordinated changes
needed to 54 systems in 8 months.
PSN, PARSIPPANY, NJ 2015 - 2016
Consultant
Performed system analysis at 1000+ employee Cocoa company. Presented recommendations to senior management and
acted as program manager to implement proposed enhancements.
FEDERAL RESERVE BANK, EAST RUTHERFORD, NJ 2012 - 2014
Vice President, IT CustomerRelationship Management
Defined, communicated and delivered national IT priorities. Initiated and executed IT projects, established and managed SLAs,
instituted governance procedures, optimized system controls and disaster recovery processes. Collaborated with business
owners to define IT requirements in alignment with business goals. Oversaw the delivery of $14.5M in annual IT projects.
 Increased IT service delivery customer satisfaction ratesby 20% within first year as the IT customer relationship manager.
 Identified $2M+ in annual opportunities to reduce technology costs by collaborating with divisional leaders in the analysis
of IT processes and technology utilization.
 Designed IT roadmap, expanding IT strategic planning activities from 1 year to 3 years, enhancing client service offerings.
HERTZ CORPORATION, PARK RIDGE, NJ 2009 - 2012
SeniorDirector, Project Management Office (PMO)
Supervised delivery of a largeportfolio of PMO projects. Analyzed and recommended project modifications to address and
mitigaterisks and achieve optimal financial benefits. Implemented institutional project management processes in alignment
with PMBOK standards. Promoted continuous process improvement through training on project management best practices
and emerging trends to 300+ global Project Managers.
 Oversaw portfolio of 325+ projects, delivering over $750M in combined cost savings and revenue generation initiatives.
 Advanced early stagePMO organizationby three levels on the Gartner maturity scale in two years.
 Developed weekly CEO executive summary reports and Board of Director presentation slides with portfolio status insights.
ADDITIONAL EXPERIENCE
BOOZ ALLEN HAMILTON, PARSIPPANY, NJ
Director, Global Reporting and Business Systems
Senior Manager, Financial Systems Group
SeniorFinancial Analyst, Financial Systems Group
SeniorFinancial Analyst, International
Financial Analyst
EDUCATION
Master of Business Administration: Finance, Fairleigh Dickinson University, Madison, NJ
Bachelor of Science: Accounting, Siena College, Loudonville, NY
CERTIFICATIONS
• Certified Project Management Professional (PMP) • ITIL Foundation
• Certified Information SystemAuditor(CISA) • Lean Six Sigma White Belt
AWARDS AND RECOGNITIONS
• 2009 Project of the Year, New Jersey PMI • Booz Allen Hamilton Excellence Award
• 2016 Project of the Year special mention, New Jersey PMI • Booz Allen Hamilton Eagle Award
• Oracle Excellence Award