Rick Dehlinger
Northern California, USA – Sacramento Area 503.753.3457
Twitter: @rickd4real | LinkedIn rick@rickdehlinger.com
LEAD TECHNOLOGIST / PUBLIC SPEAKER / BUSINESS VISIONARY
Rick is a passionate technologist with a strong drive to design, present, and implement solutions which create new
opportunities for revenue and business value. He possesses a rare combination of business and technical skills, using both
while relentlessly driving for “win-win” in every interaction. Focusing on customer satisfaction as the driving factor for
success, he posesses the ability to translate complex technical concepts into the language of business.
KEY DIFFERENTIATORS
 Persuasive, self driven business leader, adept at
applying diverse perspectives to challenging problems
 Intuitively builds and develops teams and individuals,
creating winning results through people
 At home in the desktop virtualization, cloud
service provider, and automation spaces, selling to
and servicing businesses of all shapes and sizes
 Unafraid of new challenges or a hard day’s work
 Extensive consulting / product lifecycle experience.  Hands-on, get-stuff-done attitude / style.
 Capably manages using traditional, agile, and blended
product / project management frameworks
 Proven ability to find and create out-of-the-box
solutions to complex problems
 Considerable Citrix, Microsoft, and Cloud experience  Extensive public speaking experience
 Versed in both onsite & remote team development  Uses modern tech to unlock value in IT services
 Trained in modern selling techniques  Leads by example and inspires others to greatness
PROFESSIONAL EXPERIENCE
Atlantis Computing, Mountain View, CA VP of Global Technical Services Jan 2015 – Feb 2016
Recruited to rebuild pre-sales team and transform post-sales technical services to ensure high customer satisfaction and
appropriate sell-through into emerging markets
 Worked with Executive peers to create and launch Atlantis HyperScale – a disruptive hyper-converged appliance
offering designed to re-invigorate the Atlantis channel and drive a scalable run-rate / mid-market business
 HyperScale post-sales customer service was one of the top three unique selling propositions
 Formed and led a centralized Technical Field Enablement team, bringing to market a suite of enablement services for
technical field sales and partners
 Enablement services included multi-product, role based learning paths; online courseware, labs, and certification
testing; a centralized IaaS platform for learning and customer demonstrations; a Design Desk service for creating
compelling, customer specific proposals
 Established focused onboarding programs for pre and post sales new hires, reducing time to productivity
 Implemented a customer satisfaction focused delivery and measurement program, incorporating a continuous
feedback loop to drive an industry-leading Net Promoter Score of 74 out of 100
 Established KPI’s for customer service functions, shifting the focus towards creating satisfied, successful customers
 Designed and implemented a successful account elevation process, dramatically improving key account visibility,
contributing to many new sales wins, and successfully recovering at-risk accounts
 Recruited and trained top performers including individual contributors, team leads, and regional managers
nGenx Corporation, Overland Park, KS VP of Products and Services Jun 2010 – Dec 2014
In 2012, nGenx acquired Claros Systems (my consulting company) gaining a full consulting practice and multi-tenant
system expertise; this propelled nGenx to leadership in the cloud hosted desktop marketplace
 Developed and evangelized the vision, strategy, architecture, build, and evolution of nGenx products/services
 Interfaced with the board of directors and key investors to define and execute corporate goals
 Built and managed product teams, the product pipeline, and the development process
 Designed, built, and brought to market nFinity Workspace, a white label, managed service delivery platform
 Grew nFinity Workspace monthly recurring revenue from zero to over 50% of overall in 12 months
 Managed and evolved business/technical and advisory council relationships with key technology partners, including
Microsoft, Citrix, and RES Software. This included aligning go-to-market strategies and product roadmaps
 Participated in investor relationship and business development, including M&A activity
 Received Citrix’s Visionary Cloud Service Partner of the Year award in 2014
Rick Dehlinger
Northern California, USA - Sacramento Area 503.753.3457
Twitter: @rickd4real | LinkedIn rick@rickdehlinger.com
 Participated in multiple closed-door Microsoft technology adoption (TAP) programs, including Windows
Server/System Center and multiple Azure services, including RemoteApp, Azure AD, StorSimple, and Office 365
visionapp North America, Inc., Germany Chief Technology Officer Feb 2006 – May 2010
visionapp North America was born when visionapp Germany purchased iQurious Corporation (my consulting company)
in 2008
 Developed and promoted the vision, architecture, technology, and strategy for visionapp's products and services
 Ran multiple US and German teams evolving commercial and cloud-based products and services
 Transformed regional products and services for global consumption, and the North Amercian business unit into a
commercial product sales/support organization
 Managed ongoing business/technical relationships with key technology partners, including Microsoft and Citrix
 Drove deep collaboration with Microsoft and Citrix to develop/launch SPLA licensing and CSP partner programs
 Created the iQSystem – a standardized, multi-tenant application delivery system for State and Local Government
 Sold and deployed iQSystem instances for 3 State of California organizations running on VMware vSphere
PRIOR WORK HISTORY
Microsoft Corporation, Redmond, WA - Account Technology Specialist 1 - Year
Managed strategic technical relationship between Microsoft & California State and Local Government accounts
Citrix Systems, Inc., Santa Clara, CA - Senior Systems/Sales Engineer – 6 Years
Pioneered as a field-facing pre-sales engineer during the evangelical phase of market adoption
First Choice Computer Services, Inc., Bend, OR - Director of Network Services – 5 Years
Built one of the top two Citrix / application delivery practices in the Northwest
EDUCATION
Washington State University
B.A. in Business Administration, Honors Program. Graduated Cum Laude.
Focus: International Business and Entrepreneurship
ADDITIONAL INFORMATION
Achievements Founding inductee of Citrix Technology Professional Program
Microsoft Most Valuable Professional for Windows Terminal Server 2007
Internationally recognized public speaker and community advocate: presented at a variety
of technology conferences throughout the world, including Citrix/Microsoft conferences,
BriForum, E2EVC, and Norwegian Citrix Users Group
Sales/Presentation Training Sandler Sales Training, DSG Consultative Selling Methodology, Neuro Linguistic
Programming, Professional Speaking & Presentation Coaching
Leadership Graduate - Landmark Curriculum for Living

Dehlinger Rick - Resume - April 2016 v3

  • 1.
    Rick Dehlinger Northern California,USA – Sacramento Area 503.753.3457 Twitter: @rickd4real | LinkedIn rick@rickdehlinger.com LEAD TECHNOLOGIST / PUBLIC SPEAKER / BUSINESS VISIONARY Rick is a passionate technologist with a strong drive to design, present, and implement solutions which create new opportunities for revenue and business value. He possesses a rare combination of business and technical skills, using both while relentlessly driving for “win-win” in every interaction. Focusing on customer satisfaction as the driving factor for success, he posesses the ability to translate complex technical concepts into the language of business. KEY DIFFERENTIATORS  Persuasive, self driven business leader, adept at applying diverse perspectives to challenging problems  Intuitively builds and develops teams and individuals, creating winning results through people  At home in the desktop virtualization, cloud service provider, and automation spaces, selling to and servicing businesses of all shapes and sizes  Unafraid of new challenges or a hard day’s work  Extensive consulting / product lifecycle experience.  Hands-on, get-stuff-done attitude / style.  Capably manages using traditional, agile, and blended product / project management frameworks  Proven ability to find and create out-of-the-box solutions to complex problems  Considerable Citrix, Microsoft, and Cloud experience  Extensive public speaking experience  Versed in both onsite & remote team development  Uses modern tech to unlock value in IT services  Trained in modern selling techniques  Leads by example and inspires others to greatness PROFESSIONAL EXPERIENCE Atlantis Computing, Mountain View, CA VP of Global Technical Services Jan 2015 – Feb 2016 Recruited to rebuild pre-sales team and transform post-sales technical services to ensure high customer satisfaction and appropriate sell-through into emerging markets  Worked with Executive peers to create and launch Atlantis HyperScale – a disruptive hyper-converged appliance offering designed to re-invigorate the Atlantis channel and drive a scalable run-rate / mid-market business  HyperScale post-sales customer service was one of the top three unique selling propositions  Formed and led a centralized Technical Field Enablement team, bringing to market a suite of enablement services for technical field sales and partners  Enablement services included multi-product, role based learning paths; online courseware, labs, and certification testing; a centralized IaaS platform for learning and customer demonstrations; a Design Desk service for creating compelling, customer specific proposals  Established focused onboarding programs for pre and post sales new hires, reducing time to productivity  Implemented a customer satisfaction focused delivery and measurement program, incorporating a continuous feedback loop to drive an industry-leading Net Promoter Score of 74 out of 100  Established KPI’s for customer service functions, shifting the focus towards creating satisfied, successful customers  Designed and implemented a successful account elevation process, dramatically improving key account visibility, contributing to many new sales wins, and successfully recovering at-risk accounts  Recruited and trained top performers including individual contributors, team leads, and regional managers nGenx Corporation, Overland Park, KS VP of Products and Services Jun 2010 – Dec 2014 In 2012, nGenx acquired Claros Systems (my consulting company) gaining a full consulting practice and multi-tenant system expertise; this propelled nGenx to leadership in the cloud hosted desktop marketplace  Developed and evangelized the vision, strategy, architecture, build, and evolution of nGenx products/services  Interfaced with the board of directors and key investors to define and execute corporate goals  Built and managed product teams, the product pipeline, and the development process  Designed, built, and brought to market nFinity Workspace, a white label, managed service delivery platform  Grew nFinity Workspace monthly recurring revenue from zero to over 50% of overall in 12 months  Managed and evolved business/technical and advisory council relationships with key technology partners, including Microsoft, Citrix, and RES Software. This included aligning go-to-market strategies and product roadmaps  Participated in investor relationship and business development, including M&A activity  Received Citrix’s Visionary Cloud Service Partner of the Year award in 2014
  • 2.
    Rick Dehlinger Northern California,USA - Sacramento Area 503.753.3457 Twitter: @rickd4real | LinkedIn rick@rickdehlinger.com  Participated in multiple closed-door Microsoft technology adoption (TAP) programs, including Windows Server/System Center and multiple Azure services, including RemoteApp, Azure AD, StorSimple, and Office 365 visionapp North America, Inc., Germany Chief Technology Officer Feb 2006 – May 2010 visionapp North America was born when visionapp Germany purchased iQurious Corporation (my consulting company) in 2008  Developed and promoted the vision, architecture, technology, and strategy for visionapp's products and services  Ran multiple US and German teams evolving commercial and cloud-based products and services  Transformed regional products and services for global consumption, and the North Amercian business unit into a commercial product sales/support organization  Managed ongoing business/technical relationships with key technology partners, including Microsoft and Citrix  Drove deep collaboration with Microsoft and Citrix to develop/launch SPLA licensing and CSP partner programs  Created the iQSystem – a standardized, multi-tenant application delivery system for State and Local Government  Sold and deployed iQSystem instances for 3 State of California organizations running on VMware vSphere PRIOR WORK HISTORY Microsoft Corporation, Redmond, WA - Account Technology Specialist 1 - Year Managed strategic technical relationship between Microsoft & California State and Local Government accounts Citrix Systems, Inc., Santa Clara, CA - Senior Systems/Sales Engineer – 6 Years Pioneered as a field-facing pre-sales engineer during the evangelical phase of market adoption First Choice Computer Services, Inc., Bend, OR - Director of Network Services – 5 Years Built one of the top two Citrix / application delivery practices in the Northwest EDUCATION Washington State University B.A. in Business Administration, Honors Program. Graduated Cum Laude. Focus: International Business and Entrepreneurship ADDITIONAL INFORMATION Achievements Founding inductee of Citrix Technology Professional Program Microsoft Most Valuable Professional for Windows Terminal Server 2007 Internationally recognized public speaker and community advocate: presented at a variety of technology conferences throughout the world, including Citrix/Microsoft conferences, BriForum, E2EVC, and Norwegian Citrix Users Group Sales/Presentation Training Sandler Sales Training, DSG Consultative Selling Methodology, Neuro Linguistic Programming, Professional Speaking & Presentation Coaching Leadership Graduate - Landmark Curriculum for Living