Rick is a technology leader with experience building and managing teams. He has held roles such as Vice President of Global Technical Services and Vice President of Products and Services. Rick possesses both business and technical skills, and is able to translate complex technical concepts for business audiences. He has worked with companies such as Atlantis Computing, nGenx Corporation, and visionapp North America.

1. Rick Dehlinger
Northern California, USA – Sacramento Area 503.753.3457
Twitter: @rickd4real | LinkedIn rick@rickdehlinger.com
LEAD TECHNOLOGIST / PUBLIC SPEAKER / BUSINESS VISIONARY
Rick is a passionate technologist with a strong drive to design, present, and implement solutions which create new
opportunities for revenue and business value. He possesses a rare combination of business and technical skills, using both
while relentlessly driving for “win-win” in every interaction. Focusing on customer satisfaction as the driving factor for
success, he posesses the ability to translate complex technical concepts into the language of business.
KEY DIFFERENTIATORS
 Persuasive, self driven business leader, adept at
applying diverse perspectives to challenging problems
 Intuitively builds and develops teams and individuals,
creating winning results through people
 At home in the desktop virtualization, cloud
service provider, and automation spaces, selling to
and servicing businesses of all shapes and sizes
 Unafraid of new challenges or a hard day’s work
 Extensive consulting / product lifecycle experience.  Hands-on, get-stuff-done attitude / style.
 Capably manages using traditional, agile, and blended
product / project management frameworks
 Proven ability to find and create out-of-the-box
solutions to complex problems
 Considerable Citrix, Microsoft, and Cloud experience  Extensive public speaking experience
 Versed in both onsite & remote team development  Uses modern tech to unlock value in IT services
 Trained in modern selling techniques  Leads by example and inspires others to greatness
PROFESSIONAL EXPERIENCE
Atlantis Computing, Mountain View, CA VP of Global Technical Services Jan 2015 – Feb 2016
Recruited to rebuild pre-sales team and transform post-sales technical services to ensure high customer satisfaction and
appropriate sell-through into emerging markets
 Worked with Executive peers to create and launch Atlantis HyperScale – a disruptive hyper-converged appliance
offering designed to re-invigorate the Atlantis channel and drive a scalable run-rate / mid-market business
 HyperScale post-sales customer service was one of the top three unique selling propositions
 Formed and led a centralized Technical Field Enablement team, bringing to market a suite of enablement services for
technical field sales and partners
 Enablement services included multi-product, role based learning paths; online courseware, labs, and certification
testing; a centralized IaaS platform for learning and customer demonstrations; a Design Desk service for creating
compelling, customer specific proposals
 Established focused onboarding programs for pre and post sales new hires, reducing time to productivity
 Implemented a customer satisfaction focused delivery and measurement program, incorporating a continuous
feedback loop to drive an industry-leading Net Promoter Score of 74 out of 100
 Established KPI’s for customer service functions, shifting the focus towards creating satisfied, successful customers
 Designed and implemented a successful account elevation process, dramatically improving key account visibility,
contributing to many new sales wins, and successfully recovering at-risk accounts
 Recruited and trained top performers including individual contributors, team leads, and regional managers
nGenx Corporation, Overland Park, KS VP of Products and Services Jun 2010 – Dec 2014
In 2012, nGenx acquired Claros Systems (my consulting company) gaining a full consulting practice and multi-tenant
system expertise; this propelled nGenx to leadership in the cloud hosted desktop marketplace
 Developed and evangelized the vision, strategy, architecture, build, and evolution of nGenx products/services
 Interfaced with the board of directors and key investors to define and execute corporate goals
 Built and managed product teams, the product pipeline, and the development process
 Designed, built, and brought to market nFinity Workspace, a white label, managed service delivery platform
 Grew nFinity Workspace monthly recurring revenue from zero to over 50% of overall in 12 months
 Managed and evolved business/technical and advisory council relationships with key technology partners, including
Microsoft, Citrix, and RES Software. This included aligning go-to-market strategies and product roadmaps
 Participated in investor relationship and business development, including M&A activity
 Received Citrix’s Visionary Cloud Service Partner of the Year award in 2014

2. Rick Dehlinger
Northern California, USA - Sacramento Area 503.753.3457
Twitter: @rickd4real | LinkedIn rick@rickdehlinger.com
 Participated in multiple closed-door Microsoft technology adoption (TAP) programs, including Windows
Server/System Center and multiple Azure services, including RemoteApp, Azure AD, StorSimple, and Office 365
visionapp North America, Inc., Germany Chief Technology Officer Feb 2006 – May 2010
visionapp North America was born when visionapp Germany purchased iQurious Corporation (my consulting company)
in 2008
 Developed and promoted the vision, architecture, technology, and strategy for visionapp's products and services
 Ran multiple US and German teams evolving commercial and cloud-based products and services
 Transformed regional products and services for global consumption, and the North Amercian business unit into a
commercial product sales/support organization
 Managed ongoing business/technical relationships with key technology partners, including Microsoft and Citrix
 Drove deep collaboration with Microsoft and Citrix to develop/launch SPLA licensing and CSP partner programs
 Created the iQSystem – a standardized, multi-tenant application delivery system for State and Local Government
 Sold and deployed iQSystem instances for 3 State of California organizations running on VMware vSphere
PRIOR WORK HISTORY
Microsoft Corporation, Redmond, WA - Account Technology Specialist 1 - Year
Managed strategic technical relationship between Microsoft & California State and Local Government accounts
Citrix Systems, Inc., Santa Clara, CA - Senior Systems/Sales Engineer – 6 Years
Pioneered as a field-facing pre-sales engineer during the evangelical phase of market adoption
First Choice Computer Services, Inc., Bend, OR - Director of Network Services – 5 Years
Built one of the top two Citrix / application delivery practices in the Northwest
EDUCATION
Washington State University
B.A. in Business Administration, Honors Program. Graduated Cum Laude.
Focus: International Business and Entrepreneurship
ADDITIONAL INFORMATION
Achievements Founding inductee of Citrix Technology Professional Program
Microsoft Most Valuable Professional for Windows Terminal Server 2007
Internationally recognized public speaker and community advocate: presented at a variety
of technology conferences throughout the world, including Citrix/Microsoft conferences,
BriForum, E2EVC, and Norwegian Citrix Users Group
Sales/Presentation Training Sandler Sales Training, DSG Consultative Selling Methodology, Neuro Linguistic
Programming, Professional Speaking & Presentation Coaching
Leadership Graduate - Landmark Curriculum for Living