Cheryl Cantara has over 15 years of experience managing programs and projects across multiple industries, with an emphasis on data integrity and accurate reporting. She has strong skills in business intelligence, process improvement, database development, and executive-level reporting. Cantara also has expertise training teams and developing customized SharePoint sites and databases.

1. CHERYL L CANTARA
193 Crystal Street, Haverhill, Massachusetts 01832
(978) 373-0663 * chercantara@gmail.com
Motivated and disciplined colleaguewith exceptional process improvement and exceptional analytical skill-set, who has been in the
fortuitous position of managing, coordinating,and trackingprograms and projects across multipleindustries and disciplines, with an
emphasis on data integrity and accurate,automated reporting. This has provided a more objective view of procedures; a more global
attitude incorporating varied approaches and innovative ideas in accomplishing goals.
With an aptitude for programs and databases: (learning, customizing, and training in best practices), maintains an expertise in
researchingand streamliningcomplex procedures into manageableand efficientprocesses,and deliveringexecutive-level reports and
presentations. Keeping in mind the value of team-building, has proven results in leadership, superior written and verbal
communication skills, and the ability to interact with professionals at all levels of the organization. Elements delivered:
 Business intelligenceanalytics
 Performance metrics
 Process improvement (data, communication,timelinemapping)
 Root causeanalysisand efficiency solutions
 Team input and transparency
 SharePointsite development, administration,documentation,and support.
 Custom lists,views,workflows,alerts,security settings,pages,libraries,reports
 Databasedevelopment, administration, enhancements, automation, documentation, and support.
 Requirements, migration,validation,and testing.
 MicrosoftOfficeadvanced expert (Excel, Word, PowerPoint, Access,Visio, and Outlook)
 Automation through linked files,VBA and SQL scripting,pivottables,charts,templates, and sophisticated formulas
 Consolidation of data from multiplesources and formats through creative and resourceful techniques to ensure
sustainability and collaboration
 Managerial
 In-housecustomer servicepersonnel
 Independent sales representatives (more than 500)
 Financial (budgets,forecasts,AP/AR, actuals,invoicing) analyses.
 Quality control:identifyingthe singlesourceof truth
 Exception reporting
 Fiscal and shareholder reporting(monthly, quarterly,and annually)
 Executive-level reporting
 Quality targeted information and data integrity
 Professional presentation
 Communication with all levels of an organization
 Complianceand Legal
 Dodd-Frank Regulatory Reform Act
 Sales
 Telecommunications
 Human Resources
 Permanent and third-party vendor time management and utilization
 Resource capacity
 Vendor contracts and invoices
 Familiarwith SSRS, CRM, MS Project, and ISO documentation standards.
 Project management
 Software installations
 Program or process implementations
 Platformmigrations
 Content management / Marketing
 Inter- and intranetsites,dashboards,brochures,trainingmanuals,user guides, newsletters, press releases
 Branding
 Sales support
 Exceptional proofingand editing skills
 Creative copy development
 Training including‘train thetrainer’and mentoring
 Corporate community sponsorship (co-chaired United Way employee campaigns for 5 years)

2. CAREER EXPERIENCE
 BusinessAnalyst / Reporting Specialist,Dodd-FrankEnterprise SteeringCommittee
TD Bank (ME), Consultant with NTT Data 6/13 – 07/15
 SharePoint site development/customization/enhancements for several segments including enhancements,
migration,validation,inputforms,exports,andfullyautomatedMS Excel/PowerPointreports. Data mappingand
requirementsgathering,flowcharts,testing,userandadministrationguides,andcomplete systemdocumentation
created for each site, which provided sustainability, clear audit and accountability trails,and simple navigation to
track:
 Dodd-Frank/G20 intake alerts and responses
 Regulatory Reporting Automation RAID and Gap Logs to meet Dodd-Frank compliance, and
 Vendor Management contracts and invoicing.
 AutomatedbudgetapplicationusingExcel toimport and convertfinancial accountingdatafrom several databases
in multiple formats, and export reports to various stakeholders.
 Coordinate with senior leaders across all segments (Retail, Securities, Wealth, Treasury) to prepare monthly
Enterprise Steering Committee report on Dodd-Frank/G20 compliance progress.
 Successfully transitioned reporting responsibilities from Price Waterhouse in July 2013. In a constantly evolving
environment, major focus was to:
 Streamline data capture and display, to remove duplication, overlap, and transparency.
 Develop consistent standards and formats to ensure common understanding and expectations among various
stakeholders.
 Collaborate and maintain open communication through meetings, workshops, and literature for continuous
process improvement and data quality.
 Operational Performance BusinessIntelligence Analyst
TJX Corporation (MA), Contractor with JVT Advisors 5/12 – 6/13
Retrievedandreconcileddatafrommultiple sourcestoanalyze andcorrect errors,developsolutions,produce reports,
and identify potential improvement areas for managing:
 Artemis program timesheet management, data validation/correction, and exception and KPI reporting.
 Project resource capacity and allocation; Utilization rates.
 Intra-departmental HRfunctionsincluding:organizationcharts,contractor lists,requisitioncapture,andpersonnel
hierarchies.
 Monthly departmental status reports.
 Automated budget and forecasting analyses and reports.
 Work-OutProgram Manager
RBS Citizens Bank (MA), Contractor with NTT Data 3/10 – 4/12
Initiallyhired as Project Analyst, fully assumed role and responsibilities of Program Manager upon her departure in
Februaryof 2011. By March had assembledateamof SMEstoassistindeterminingprojectprioritizationandexecution,
redefining strategies, goals, and guidelines.
 Developed SharePoint site, database and user input form, completed data migration from previous website, and
administered and supported application for users.
 Completedseverallarge-scaledatascrubbingandconsistencyof informationprojectsacrossall platformscurrently
in use through Sequel Reporting Services.
 Automated reporting practice from copy and paste, redundant input, variable program data importation, and
manual error-check; to macro-driven referencing techniques enabling single-click, live executive-level report
generation for all users.
 Created program accounting for all departments; annual projected cost savings versus actuals accrued each year.
Quarterly reports developed and posted allowing managers to monitor progress.
 Restructuredall Programmaterialswhichwere incritical needof updatinganddefinition,including:Championand
Facilitatortrainingbinders,ProgramOverview,formtemplates,website andSharePointsite content,anddatabase
user manuals.

3.  Conducted training of facilitators, champions,and leaders. Established a continuing accreditationpolicy and to
support this, created a mentoring network and refresher training classes.
 Generated and published a monthly newsletter.
 ImplementationCoordinator
Liberty Mutual Insurance Company (NH), Contractor with MISI Company 12/09 - 3/10
 Supported the US Corporate and Hosting Services divisions in implementing a Vista upgrade.
 Interfaced with customers, corporate and outsourced technicians, planners, and stakeholders.
 Assisted in data management by automating reports and performing analyses.
 Project Manager
FormFast, Incorporated, (MO) 6/07 – 12/08
 Assumed management of the CRMreconfiguration which had been outsourced to a private consultant.
 Captured sales force process data, from prospecting to project close-out of all successfully installed software
packages, and redefined procedures for efficiency and quality.
 Managed software installations projects in hospitals and medical centers in the US and Canada.
 Ina matrix environment,ensureddirectcommunicationbetweencorrespondingmembersof bothteams(FormFast
and client), in order to determine timeline goals, set milestones, track progress, coordinate on-site installer and
trainer visits, compile reports, and maintain payment schedules.
 At any giventime,balancedbetween5and 8 projectsof varyingcomplexity. Completedandclosed18 projectsin
a 12-month period.
 ReportingSpecialist/ ProjectCoordinator
Data2 Corporation,(MO) 2/02 - 6/07
 As a Microsoft Office Suite specialist, assisted senior staff in: monthly, quarterly, and fiscal data analysis and
reportingforin-houseandstockholderpresentations;SharePointdocumentmaintenance;brandingstrategy;travel:
contracts procedures and arrangements; on- and off-site event coordination; presentation development;
management of service contracts, and non-disclosure agreements, patents, and trademarks.
 Co-chaired the United Way Data2 Incentive Campaigns, 5 years running.
 Prior to 2002
 Legal Secretary
 Telecommunications Compliance Officer and Customer/Independent Sales Representative Support. Assisted in
setting up foundational systems for this start-up and wrote all promotional materials.
 Dispatcher and Manifest Clerk for St. Johnsbury Trucking Company.
 Experience in real estate office support. Completed the Massachusetts Real Estate course.
 Bookkeeping: Accounts Payable, Accounts Receivable
EDUCATION
 University of Missouri Microcomputer Campus and Saint Charles County Community College: Advanced topics in
Access, Excel, and Project; SSRS; Programming Applications 1, 2, and 3.
 Smith College, Northampton, Massachusetts: Earth & Computer Sciences – GPA 3.8.
 Northern Essex Community College: Business Administration/Accounting – GPA 3.81.
 Haverhill High School. College Preparatory: National Honor Society, National Choral Award.
INTERESTS/ACCOMPLISHMENTS
 Music: national high school competitions. Invited to perform at Tanglewood. Professional vocalist for 20 years.
 Dance
 Reading addict and awarded writer.
 Bicycling, swimming, and a Red Sox Nation die-hard fan.