Thomas Caron is an experienced program/project manager with over 12 years of experience managing cross-functional global teams for large software companies. He has a proven track record of meeting objectives through process innovation and resource development. His expertise includes program/project management, problem solving, budget planning, team building, technical requirements analysis, and process engineering. Currently he is a senior program/project manager at Fiserv Corillian responsible for a team of 30 people developing online banking systems.

1. THOMAS R. CARON
53 Chestnut St. ● Gardiner Me. 04345
Phone: 207-215-5672 ● trcaron@roadrunner.com
https://www.linkedin.com/pub/thomas-caron/12/179/676
EXPERIENCED PROGRAM/PROJECT MANAGER
A results oriented, quality focused, professional with 12 years managing cross functional global teams for some of the
largest software conglomerates in the world. Specializing in process innovation, technical solutions development and
creating goal oriented teams. My tireless work effort has a long history of proven results
 Long history of meeting corporate objectives through process analysis, innovation and resource
development.
 Proven experience managing large multi-stream teams toward common objectives.
 Consistent success in achieving Quality, Revenue, Cost, Productivity and Delivery goals
EXPERTISE SUMMARY
• Program/Project Management
• Problem Solving and Change
Management
• Budget Planning and Administration
• Team Building, Mentoring and
Leadership
• Technical Requirements, Design and
Development
• Process Engineering
• Resourcing
• Financial and Resource forecasting
• Practice Management
• Mortgage Systems
• Commercial Lending Systems
• Online Banking Systems
• Requirements Analysis/Traceability
• Statement of Work Development
and Change Order development
• Risk Management
• Regulatory and Compliance
Processing for HMDA, BASL, BASL II
and Dodd-Frank
• Object Related Development
• Customer Support and Training
• Presentations and Reporting
• Liaison to Non-Technical Customer
Groups
PROFESSIONAL EXPERIENCE
PROGRAM/SR. PROJECT MANAGER – FISERV CORILLIAN (ONLINE BANKING SYSTEMS)
Hillsboro, Oregon July, 2013 – Present
As the Sr. Program/Project Manager I am responsible for building an internal team of 30+ individuals with
various backgrounds and responsibilities towards a common goal of efficiency and quality. As the primary
escalation point to Fiserv’s largest hosted customer, I work with executive sponsors from various internal
and external groups to ensure expectations are realistic and proper process is enforced to maintain the best
quality possible. In 2013, I took over a failing Online Banking project for the largest Credit Union in the
world and within nine months brought it from bright Red to Green with a record level of goodwill.
Recent Innovations
 Implemented a new Tech. Lead -> Dev. Lead -> Developer management structure.
 Introduced role clarity and mentoring for PMs, BSAs and technical resources.
 Successfully installed new Change Management, Requirements, Design and Code Review processes and
templates as standard solution delivery activities.
 Instituted enhanced System Architecture to include market standard QA and Certification
environments.
 Instituted new cabinet and development environment standards within Fiserv’s Hosting group.
 Unified customer and project team testing activities and reporting metrics
 Lead team to define a working Dedicated Team agreement for Day2 support and maintenance.
 Revitalized customer and unified the respective teams.
 Lead full transition of NFCU users from legacy system to new platform.

2. SR. BUSINESS SYSTEMS ANALYST – FISERV CORILLIAN (ONLINE BANKING SYSTEMS)
Hillsboro, Oregon October, 2011 – July, 2013
Recruited into Fiserv’s Digital Channels division to help define the BSA role, drive the creation of new
practice and standardize SDLC process across their Digital Channels Division. The first project assignment
would be Fiserv’s largest custom Online Banking implementation, for the world’s largest Credit Union.
Standard responsibilities involved directing global team resources to meet milestone objectives while
focusing on efficiency and quality and addressing gaps in existing process. Work with project sponsors to
organize and document requirements, design and architectural components for a variety of functional
groups. Develop new technical solutions to meet or exceed customer business objectives. Manage the
documentation of development lifecycle, scope and schedule for planned deliverables. Manage and develop
project implementations with perspective to Six Sigma and SDLC process methodologies.
Innovations
 Managed a Large Tier Customer Process Improvements initiative for a new Digital Channel’s practice
model. This project became a corporate spring board for defining the role, practice and activities
required of PM, BSA and Technical Role engagements with a Large Tier implementations.
 Presented Proposal to increase BSA staff and increase efficiency and margin by leveraging these
resources for small and mid-tier enjoyments.
 In July 2013, I lead a project team of 25+ to get Fiserv’s largest hosted customer’s Online Banking
solution live.
SR. BUSINESS CONSULTANT – HCL CAPITALSTREAM INC/LINEDATA (COMMERCIAL LENDING SYSTEM)
Seattle, Washington September, 2006 – October, 2011
Direct global team resources to meet milestone objectives in a compliant, profitable and timely manner.
Work with project sponsors to organize and document requirements for a variety of functional groups.
Develop new technical business solutions to meet or exceed customer business objectives. Manage the
documentation of development lifecycle, scope and schedule for planned deliverables. Oversee the
documentation of system/process functionality and architecture. Manage and develop project
implementations with perspective to Six Sigma and SDLC process mythologies.
 Experienced Implementation Consultant on LineData’s largest accounts.
 With my experience in Mortgage and Regulatory Management, I lead various internal product efforts to
add retail mortgage along with 2004 HMDA.
 I was a leader in helping to create a general Professional Services offering for the role of Business
Analyst to medium and large tier banking institutions. This offering allowed HCL a new revenue
stream that would help clients implement 2004 BASL, 2010 BASL II and 2010 Dodd-Frank Regulatory
Requirements who did not have the staff to do so.
APPLICATIONS ADMINISTRATOR - TD BANK
Falmouth, Maine November, 2002 – September, 2006
Monitor and develop software, hardware and connectivity to meet SLA requirements from a variety of
Business Lines. Provide 24 hour support to ensure that all system are accessible 99.9999% of each month.
Develop application solutions for issue reported through helpdesk or discovered through monitoring
processes. Work directly with Business Lines to install enhancement or develop product in the areas
pertaining to documents, workflows, screens and a variety of interfaces. Monitor and develop scripts to
enhance system performance. Document processes and system architectures for decision makers. Develop
system change proposals for business line review.
BUSINESS UNIT APPLICATION SUPPORT ANALYST II– TD BANK
Falmouth, Me August, 2000 – October, 2004
Develop strategies to resolve customer issues through the use of application analysis, vendor collaboration
and mortgage process analysis. Integrate Mainframe, Network, Database, Application, Hardware
Architecture, Business Line staff and vendors into effective teams to accomplish major projects. Manage
project specifications and resource availability to maintain timeliness of project milestones. Develop
proposals and presentations to senior management in order to relay new ideas and required initiatives.
Manage vendor releases and develop SOWs to maintain connectivity, origination, document development,

3. printing, and document delivery systems. Manage report utilities to meet compliance, audit and operational
needs.
TECHNICAL PROFICIENCIES
Software
• Visual Studio
• SQL Developer
• Toad
• Crystal
• Fiddler
• SauceLabs
• Photoshop
• ClearQuest
• TFS
• SharePoint
• Microsoft Project
• Microsoft Office
• Microsoft Visio
• Crystal 9.0
• Azure
• SharePoint
•
Languages
• JavaScript
• PHP
• JSP
• XML
• .Net
• HTML
• ASP
• SQL
• ActionScript 3.0
• Velocity
• Microsoft Visual Basic
• VBA
Architectural Components/Concept Experience
• Server Architecture
• Network Architecture
Design
• OS (Windows Server,
Unix and Linux)
• Storage Area
Networking
• WAN/LAN/WLAN
• Firewall Configuration
• Implementation
Redundancy Design
and Planning
• App and Web Server
Relationship
• DR Planning
• IIS
• Apache
• Ghosting/Imaging
• Virtual Servers
• WAMP
• MVC
• Data Conversion
• Host and Third Party
System Integration
• Dedicated VPN
Tunneling
• FTP/ File Management
• Scripting
• Relational Database
Design
• Monitoring
• Batch File Processing
• Service Design and
WSDL development
• Browser/Session
Solution Design
• Penetration Testing
and Security Standards
• Scripted/Performance
Testing
• PDX Lab
Practice Management Experience
• Project Management
• Business Systems
Analysis
• Quality Assurance
• Technical Development
• Application Support
• NOC Support
• Outage Escalation and
Suctioning
• UX Design
• System SLA
Development and
Tracking
• High Volume System Availability
Improvements and Planning
EDUCATION
Bachelor of Science in Business Administration and Finance
University of Southern Maine, Portland, Maine ● 2006
Additional Focus: Management Information Systems
Certificates
PMP – Expected Completion April, 2015

4. References are available on request.