Resume

1. TIM KNUDSON
(770) 875-2238  timknudson4@gmail.com
______________________________________________________________________
EXECUTIVE LEADER / INFORMATION TECHNOLOGY SERVICES
IT Consulting / Scrum Master / Program and Project Management
Mr. Knudson brings 27 years of experience in technology and leadership roles in consulting services across multiple
industries. His experience includes solution excellence, with a focus on clients, and a passion for providing
leadership and innovative solutions. Tim has expertise in the planning and development of enterprise solutions to
optimize business processes and the implementation of governance frameworks to efficiently operate technology
services.
Prior to joining G•Squared Group, Mr. Knudson most recently was group director and client services leader at The
Intersect Group (TIG). Prior to TIG, he was an executive consultant at The Coca-Cola Company, leading the
prioritization and demand planning for their global SAP implementations. Earlier in his career, he held various IT
leadership positions including global group director at Xerox for their Government Healthcare and HR services, IT
portfolio and program manager at The Home Depot for their global technology transformation and IT
implementation services leader for AT&T.
Tim graduated from the Georgia Institute of Technology with a bachelor’s degree in computer engineering. Please
contact him at (770) 875-2238 or email at timknudson4@gmail.com.
_______________________________________________________________
PROFESSIONAL EXPERIENCE
GSquared Group (Atlanta, GA) March 2016 - Current
Sr. Management Consultant
Sample Projects:
• Kimberly-Clark Corporation (KCC), Atlanta, GA, 2017 – Program Manager and Scrum Master for the
planning, implementation and deployment of KCC’s global E-Commerce Data and Analytics solutions using
SQL Server and HANA, Tableau and Analyze for Office reporting tools. Increased net sales for E-Commerce
channels and Total Market Visibility. Project Budget $5M for 24 month implementation timeline.
• Tennessee Valley Authority, Chattanooga / Knoxville, TN 2017 – Program Executive for TVA’s Infor
eWorkplace Time and Labor project. Project Budget $15M for 24 month implementation timeline.
Project objective and scope:
o Replace TVA’s Time and Labor management system, eWorkplace for TVA’s 10,400 employees
o Mitigate risk of existing system and security failure posed by end-of-life software and hardware
o Mitigation risks of system failure including regulatory, financial and reputation loss risks
o Ensure employee hours worked are collected and continue to accurately calculate pay according to
TVA’s diverse set of labor agreements, driven by over 1,500 automated pay rules
o Leverage configuration capability, reduce customizations, improve maintainability, and reduce reliance
on vendor support to implement new/changing complex pay rules and ongoing system updates
o Vendor management for delivery of the Time and Labor solution
• Kimberly-Clark Corporation (KCC), Atlanta, GA, 2016 – Program manager for the strategic planning,
implementation and deployment of an enterprise Global Risk Compliance (GRC) Archer platform. KCC’s
GRC Platform in RSAArcher v5.5 SP3, supporting 55,000 K-C employees across IT, Operations, HR, Legal
and Compliance. Led the agile application lifecycle, vendor management and client delivery for GRC,
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2. TIM KNUDSON
(770) 875-2238  timknudson4@gmail.com
______________________________________________________________________
resulting in sustaining a global risk management framework to better assess and control threats to KCC’s
critical information and systems. Project Budget $1M for 24 month implementation timeline.
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3. TIM KNUDSON
(770) 875-2238  timknudson4@gmail.com
______________________________________________________________________
The Intersect Group (Atlanta, GA / Dallas, TX / Charlotte, NC) July 2014 – Feb. 2016
Practice Director, Portals and Collaboration. Core responsibilities:
 Growth and management of the Collaboration Services practice
 Consulting Services P&L accountability for $5M annual revenue
 Development, sales and delivery of Collaboration Services and managed service offerings focused on the
Microsoft SharePoint/Office 365 technology platform
 Development and ,management of the services team and management of executive level client relationships
 Business development of Collaboration Services practice
 Proposal development, engagement leadership and delivery responsibilities for multi-million dollar accounts
serving global clients in the Atlanta, Dallas and Charlotte markets
 Apply The Intersect Group’s culture and operating standards within the practice
Key Results:
 Grew consulting revenue across multiple service offerings to $5M annual revenue
 Built Portals and Collaboration practice marketing, sales and delivery collateral
 Implemented best practice Project Delivery methodology
 Implemented business process improvement initiatives (O365 / Email migration, Intranet)
 Successfully delivered IT Strategy Assessment, Business Process Modeling, SharePoint Managed Services
across multiple clients
Sample Projects:
• RHA Behavioral Health Services, Atlanta, GA, 2015 - 2016 – Program manager for delivery of an Electronic
Medical Record (EMR) platform. Led the agile application lifecycle, vendor management and client management
for multi-million dollar engagement. The outcome of this engagement is significant cost savings and benefit to
RHA’s P&L in support of their behavioral health services. Project Budget $3M for 18 month implementation
timeline
• Coca-Cola Enterprises, Atlanta, GA 2015 – Engagement lead for O365 and SharePoint 2013 portal development
and migration. Portal development included enhancements for CCE Legal, HR and Financial compliance sites.
Provided collaboration support and consulting services and expert level SharePoint consulting services on
Microsoft SharePoint technologies. The outcome of this engagement was improved quality and compliance for
critical business processes and significant reduction in infrastructure costs with the migration of SharePoint.
Project Budget $500K for 12 month implementation timeline
• Universal Alloy Corporation (UAC), Canton, GA 2015 - Conducted a comprehensive strategic assessment of
UAC’s IT organization, infrastructure, applications, data, operations, security, and overall risk profile. The
outcome of the engagement was significant improvement in the understanding of the IT function to UAC’s
executive team, clear identification of the key challenges and opportunities, and a framework and plan to execute
critical short term and long term improvements. Project Budget of $70K for 6 week delivery timeline
• Axiall Corporation, Atlanta, GA 2014 - 2015 – Developed a comprehensive strategy, governance framework, and
roadmap for implementation and management of SharePoint 2013. Included implementing workflows for each
business process, leveraging the platform’s powerful features and toolset. Delivered customized training program
on the platform, and directions regarding how to effectively manage the operations. The two broad objectives
were to automate critical business processes and consolidate the numerous intranet, team, and project sites being
utilized. Axiall is now positioned to more strategically manage its SharePoint environments from a core capability
and health perspective, as well as provide increased workflow opportunities to optimize business operations. By
fully utilizing its investment in SharePoint, Axiall has increased the value of the platform and experienced
increased business and user adoption throughout the enterprise. Project Budget of $1M for 24 month
implementation timeline
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4. TIM KNUDSON
(770) 875-2238  timknudson4@gmail.com
______________________________________________________________________
Daugherty Business Solutions (Atlanta, GA) Jan. 2013 – July 2014
Sr. Manager, Business Development. Core responsibilities:
 Deliver business solutions to Daugherty clients as defined by SOWs / Contracts
 Drive business growth for Atlanta based clients
 Lead PMO Line of Service committee for learning, training and career growth
 Recruit qualified candidates for Daugherty hiring needs
Key Results:
 Project management responsibility for $2M release management budget for Cox Communications
 Increased product and service throughput via enhanced release delivery framework, reducing costs and
increasing revenue through delivery of Cox Business and Residential technology solutions
 Implemented SAP strategic roadmap for Coca-Cola’s North America Bottling Services Group
 Delivered Rapid Process Management business requirements for Home Depot’s Transportation Management
Solution
 Delivered operational efficiencies for Atlanta branch through design and implementation of onboarding, career
growth and sales pipeline management solutions using SharePoint 2013 platform
 Successfully recruited senior level program managers for key Daugherty client
Sample Projects:
• Cox Communications, Atlanta, GA 2014 - 2015 – Program Manager and process improvement SME for Cox
Communications’ Release Management Methodology and Delivery processes and platform. Design and
implemented a comprehensive governance model and release management process on the SharePoint 2010
platform. Responsible for delivery of Cox Communications business and residential product and service
implementations via the release management process. Project Budget of $1.5M for 12 month timeline
• The Home Depot, Atlanta, GA 2013 – Project Lead for THD’s Transportation Management Solution Strategic
Roadmap. Led and facilitated business analysis and design sessions to capture requirements and design THD’s
solution. Leverage best practice methodology for Rapid Process Mapping to streamline the analysis phase,
saving time and costs for the client. Project Budget of $200K for 2 month timeline
The Intersect Group (Atlanta, GA) August 2011 – Jan. 2013
Sr. Director, Demand Management, Coca-Cola Bottling Investments Group. Core responsibilities:
• Portfolio management and project delivery for Bottling Investments Group SAP (Coke One) Solution
• Financial tracking and reporting for BIG IT initiatives
• Strategic planning for Coke One SAP procurement, commercial, infrastructure and HR services portfolios
Key Results:
• Project delivery of $3M dollar Coke One SAP releases to six (6) Global BIG bottlers
• Reduced IT PMO operational costs by 15% with delivery of automated PMO methodology and EPM solutions
• Enhanced schedule, resource and exception management systems through EPM and SharePoint solutions
• Increased quality assurance measures through creation of work plan standards and assessment process
Project Summary: Coca-Cola Refreshments, Atlanta, GA and Global Bottlers, 2011 - 2013 – Led the implementation
and deployment of SAP for the Bottling Investment Group. The outcome of the engagement was on time and under
budget delivery of SAP releases to six (6) Global bottlers, reduced IT PMO operational costs by 15% with delivery
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5. TIM KNUDSON
(770) 875-2238  timknudson4@gmail.com
______________________________________________________________________
of automated PMO methodology and EPM solutions, enhanced schedule, resource and exception management
systems via EPM and SharePoint solutions and increased quality assurance measures through creation of work plan
standards and assessment processes. Project Budget of $3M for 18 month release timeline
Affiliated Computer Services, A Xerox Company (Atlanta, GA) May 2006 – July 2011
Group Director. Core responsibilities:
 Portfolio management and project delivery for Commercial and Government Solutions projects
 Consulting Services P&L accountability for $10M annual revenue
 Creation of Solutions Center organization to strengthen PMO methodology and skills
 Led multiple, simultaneous project implementations and sales proposals, including, EPM Reporting, EPM
Resource Management, MMIS Proposals, and PMM Release
 Long range portfolio planning and prioritization
 Leading project management team of 100+ associates
 Implementation and continuous improvement of IT delivery methodology
 Drive excellence in project management through review and assessment of project metrics
Key Results:
 Grew revenues through sales pursuits and innovation for Government and Commercial business units
 Reduced operational costs with delivery of Standardized Process and Resource Kit (SPARK®
)
 Improved sales processes with delivery of estimation procedures and tool suite
 Enhanced schedule, resource and exception management systems through EPM and SharePoint systems
 Increased quality assurance measures through creation of work plan standards and assessment process
Sample Projects:
• Xerox, ACS, Atlanta, GA 2009 - 2011 – Created, implemented and productized ACS’ Government Healthcare
Standardized Process and Resource Kit (SPARK). SPARK consisted of industry best practices for planning,
implementation and operating large scale integrated MMIS solutions. Led the initiative to productize SPARK
for a SaaS offering to clients across both Government Healthcare and Human Resources services.
• Xerox, ACS, Atlanta, GA 2008 – 2010 – Developed Robotic Process Automation (RPA) program called
Autobot. Implemented Autobot to digitize business and operational support processes, enhance user experience
for back office methodology tool suites, resulting in decreased operational costs and enhance professional
services for ACS clients.
• Xerox, ACS, Nashville, TN 2007 - 2008 – Account Executive, State of Tennessee Medicare/Medicaid
Information Systems (MMIS). Primary objectives of the engagement were to take over management of the
State’s MMIS solution from the incumbent provider. In additional, ACS implemented seven enhancement
projects to improve the State’s MMIS business operations, including PMO and various support processes. Long
term objectives included enhancing the State’s MMIS solution via ongoing process improvements and
implementation of ACS’ Enhanced MMIS solution. Project Revenue of $110M for multi-year take-over,
implementation and operations contract
Home Depot (Atlanta, GA) Feb. 2003 – May
2006
IT Portfolio Manager and PMO Director. Core Responsibilities:
 Portfolio management and project delivery for 25+ projects
 Long range portfolio planning and prioritization
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6. TIM KNUDSON
(770) 875-2238  timknudson4@gmail.com
______________________________________________________________________
 Leading project management team of 100+ associates
 Implementation and continuous improvement of IT delivery methodology
 Drive excellence in project management through review and assessment of project metrics
Key Results:
 Delivered Merchandising and eBusiness projects on time and on budget, resulting in improved web
performance and more efficient Merchandising and Supply Chain processes
 Reduced operational expense to meet 2005 earnings target
 Improved focus, speed and quality of IT projects through implementation of IT solutions framework
 Increased project management maturity model through implementation of PM training and mentoring program
 Built strong customer relationships with business, IT and 3rd
party project stakeholders
 Implemented Employer of Choice improvement programs for communications, career growth and training
Sample Project:
The Home Depot, Atlanta, GA 2003 - 2006 – Product Information Management (PIM) – Project Manager for vendor
selection and implementation of Home Depot’s Product Information Management (PIM) solution. The PIM solution
was an integrated system and enterprise data warehouse to store and manage Home Depot’s product data for all
products online and in their 2,000 stores worldwide. The objective was to centralize, standardize and transform their
product information management to enable improved merchandising and supply chain processes. Project Budget of
$10M for 36 month implementation timeline
Cap Gemini Ernst & Young (Atlanta, GA) May 2000 – Feb.
2003
• Project Manager at Cap Gemini Ernst & Young for Data Center implementation. Led technical and business
teams during requirements, design and deployment of 1400+ Intranet sites. Subject Matter Specialist for
developing the Enterprise Change and Configuration Processes, Disaster Recovery Options / Business
Continuity Plan and Electronic Software Distribution & Electronic Asset Inventory Architecture Design (40%
Cost Reduction, $10 M Data Center supporting 15+ critical business systems and 10,000 end users)
• Led assessment team at Sprint Long Distance recommending process and organizational operational efficiencies
of a 13 TB Tandem/SAN based Operational Data Store ($100,000 Revenue, 401% ROI, 50% Cost Reduction)
• Project Manager at Earthlink to deliver product requirements and assess the leading Wireless e-Commerce
Platform Service Providers of mobile applications, wireless devices, and mobile Internet portals
• Project Manager at BellSouth ICS responsible for creating and implementing several project management
processes to automate the client’s Software Development Life Cycle
• Led Quality Assurance web interface testing engagement for BellSouth’s 2500+ web pages and applications
• Managed analysis team assessing IT organization, processes and systems at LightNetworks. Led analysis of
Operational Support System architecture, including MetaSolv TBS, Daleen BillPlex, Clarify ClearSupport,
DSET, and Vitria BusinessWare. Deliverables helped build new technology assessment service offering.
Recognized for outstanding leadership with the Consultant of the Quarter award.
• Proposal Development and Sales Support Lead for several proposals ($100K - $10M) in the Telecom and IT
services practice. Participated on several sales pursuit teams as proposal team lead, estimate and resource team
lead. Completed opportunity assessments. Provided CRM projections for revenue planning and sales forecasts.
Senior technical consultant on sales calls and client visits. Presented proposals and presentations to clients.
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7. TIM KNUDSON
(770) 875-2238  timknudson4@gmail.com
______________________________________________________________________
Developed follow on business and new business development during engagements.
BellSouth (Atlanta, GA and Southeastern footprint/Multiple Cities) June 1998 – May 2000
 Project Manager for a CLEC Collocation workflow automation application managing the full life cycle
development, including functional requirements and logical data model (75% Cost Reduction)
 Project Manager of development team automating the ordering and provisioning of a Wireless/Wireline service
offering (Enabled launch of Simultaneous Ring Service leading to $500,000 in Revenue)
 Project Manager for SDLC project for a compensation system required for launching an ILEC Interconnection
Alternate Sales channel (Enabled launch of Alternate Sales Channel leading to $10M in Revenue)
 Lead Systems Analyst for a Sales Feedback web development, managing the full life cycle through
implementation of the initial release. Recognized for outstanding performance.
 Project Manager for Year 2000 Assurance IOT testing of 50+ ILEC Interconnection systems, including
Ordering, Provisioning, Maintenance/Repair, and Billing. Coordinated the development of the IOT Test Plans
and schedule for the Sales and Marketing organizations. Managed issues and impacts with client
representatives. Provided weekly team status to the client’s executive management.
EARLY CAREER HISTORY
Cap Gemini America; Systems Analyst & Application Design/Development (1996 – 1998)
Southern Company Services; Visual C++ Programmer (1993 – 1995)
Georgia Special Olympics; Network Administrator & IT Consultant (1991 – 1993)
EDUCATION & TRAINING
Georgia Institute of Technology - Atlanta, GA
Bachelors of Science, Computer Engineering - 1996
RSAArcher v5.5 - 2016
SharePoint 2013 - 2014
SharePoint 2010 - 2012
PMP Certified, Project Management Professional - 2004
President’s Club Award Winner (ACS) - 2008
QSM SLIM - 2006
EPM 2003 and SharePoint - 2006
Clarify Certified ClearSales and ClearSupport (Clarify) - 2000
Daleen Certified BillPlex, Business/Systems Analyst (Daleen) - 2000
Cap Gemini Ernst & Young Leadership and Delivery - 1997
Certified Delphi Programmer – 1997
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