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11
ASSETMANAGEMENT:EXTENDING CONFIGURATION
MANAGERWITH CIRESON SOLUTIONS
Briefing, Discussion and Demonstration
Pete Zerger, MVP
Principal Program Manager
Cireson
Wally Mead, MVP
Principal Program Manager
Cireson
22
INTRODUCING PACE
The mission of Partner & Community Enablement Team
(PACE) to drive support partner and community success:
A few important deliverablesfrom thePACETeam include:
• Pre-Sales and Evaluation Resources
• Partner Enablement Training
• Reference Architectures
• Joint Marketing (webinars, etc.)
• Experts for Community and User Group Events
33
Pete Zerger
• 9-time Microsoft MVP
• Author and Blogger on MSCloud and
Management Technologies
• Speaker at Technical Conferences around the
World
• Founder, SystemCenterCentral.com and System
Center Virtual User Group
Chris Ross
• Microsoft MVP
• USService Manager User Group
Founder & Leader (http:/ / scsm.us/ )
• Repeat presenter and speaker at MMS,
TechEd, and Virtual Academy
• Co-Author of Microsoft Cloud and
Datacenter Management Exams
Wally Mead
• Microsoft MVP
• 20+ years Microsoft veteran
• Product Group Specialist for SCCM
since SMS1.0
• Trainer who has developed and
delivered courses on SCCM for over
20+ years
YOUREXPERTS
Travis Wright
• Microsoft MVP
• 11 years Program Manager for
SCOM & SCSM
• 13 Product Releases
• 14 Patents
• 2 Gold Star Awards
44
SESSION AGENDA
• Asset Management with Configuration Manager
• Basic capabilities and features
• Limitations
• Building on Configuration Manager capabilities
with Service Manager
• True Asset Management with Cireson Asset
Management for Service Manager
• Summary and Next Steps
Presentation to Joe Smith5 Presentation to Joe Smith55
Service
Management
Service Management is a
customer-focused approach
to service delivery which
crossesorganizational
boundaries
In the age of cloud computing
and the coming age of
Internet of Things (IoT),
Service Management must be
easily extensible,integrated
and highly automated in
order to continue to meet the
needs of the business and
respond to technological
changes and advances
6
CONFIGMGRASSETMGMTBASICS
STARTS
WITH DISCOVERY
CLIENT
MGMT ONLY
INTUNE
ADDSEMM DATA
The richest asset data
comes with the
ConfigMgr client.
Intune integration and
network discovery
enable data acquisition
for network and mobile
devices, as well as
network printers
You need to know
what can be
managed
• Active Directory
discovery most
common
• Network
Discovery has it’s
place
Rich management
capabilities come
with the client
• Limited
management of
non-client assets
• Numerous
methods to install
the client
Enterprise mobility
management (EMM)
through Intune
• Richer mobile
device data vs
ActiveSync
• Not really an
agent
• Integrated mgmt
experience
Management Capabilities for Windows, Linux, Network and Mobile Devices
7
User Device Affinity Hardware Inventory Software Inventory
Associate user and device
For all client-managed devices
(Windows and *NIX)
Only for Windows clients
Requires client for Windows
devices
Requires Intune for mobile devices
“Installed Applications” comes as
part of hardware inventory for *NIX
and mobile devices
Happens automatically for mobile
devices with Intune
You can augment ConfigMgr discovery with the Registry to MOF Tool
(Reg2Mof). Moreon thisin the2nd half of our session.
CONFIGMGRASSETMGMTBASICS
88
CONFIGMGRASSETMGMTBASICS
Once the client agent has been
installed, you can really manage
the asset
• Asset Intelligence data
(Windows clients only)
• Software metering data
(Windows clients only)
Many additional great client
management features in
Configuration Manager:
Not covered in this presentation as
we’re only talking asset
management
Presentation to Joe Smith9 Presentation to Joe Smith9
CONFIGMGROBJECT&
ATTRIBUTEDISCOVERY
DEMO
10
CONFIGMGRASSETMGMTDETAILS
User Device Affinity
• Important to tie user
to device
• Lets you see device
and software owners
and users
Hardware Inventory
• The core component
of asset management
• Collects a large set of
attributes by default
• Includes data from
Add/ Remove
Programs for
application inventory
• Fairly easy to extend
(for WMI and Registry
attributes)
Software Inventory
• Provides very little
benefit for application
inventory
• Seldom used anymore
(no default scan rules
in Configuration
Manager 2012)
11
CONFIGMGRASSETMGMTDETAILS
HARDWARE
Attributes for an
individual device
Attributes for a
collection of devices
SOFTWARE
Installed
Has (or has not) been
run in a specific time
frame
Clients that can’t install
due to lack of resources
This list is just the highlights.
Many other reportsavailable.
Presentation to Joe Smith12 Presentation to Joe Smith12
CONFIGMGRASSET
MGMTCAPABILITIES
DEMO
1313
CONFIGMGRASSETMGMTLIMITATIONS
Configuration Manager is great for the basics. However it does not
provide any advanced asset management capabilities, such as:
• True-up reporting, license blocking
License Management
• Is only as good as its database and detection method (methods for app
detection keep changing)
• Suites versus individual Office products
• CPU licensed products
Software Normalization
1414
CONFIGMGRASSETMGMTLIMITATIONS
No financial data
Contracts, vendors, purchase orders, cost centers, etc.
No real asset location identification
Does provide IP subnets, but few know the IP subnet locations
Can only manipulate the data via one console
And then only limited manipulation available – most discovered or
inventoried and not configurable
Additional limitations of Configuration Manager asset management
Presentation to Joe Smith15 Presentation to Joe Smith15
CONFIGMGRASSET
MGMTLIMITATIONS
DEMO
1616
No Control
Reactive
Managed
Proactive
Optimized
CIRESON ASSETMANAGEMENTFEATURES
Lifecycle management of physical and electronic assets
Spreadsheets
Discovery
Tools
Cireson Asset
Management
1717
Provisioning
Enterprise-class
multi-tenant
infrastructure for
hybrid environments
Automation
& Self-Service
Application-owner
agility while IT
retainscontrol
Service & Asset
Management
Flexible service
delivery & basic
asset mgmt
App &
Infrastructure
Monitoring
Comprehensive
monitoring
of applications &
cloud infrastructure
Configuration
Management
Manage &monitor
configuration &drift
COMPREHENSIVEMANAGEMENT
for Infrastructure & Applications with System Center 2012 R2
1818
COMPREHENSIVEASSETMANAGEMENT
with Key System Center 2012 R2 Components
Service Management
Service Manager
Integration &
Process Automation
Orchestrator & SMA
IaaS
Monitor & Manage
Service End to End
Operations Manager
Data Protection
& Recovery
Data Protection Manager
Virtualize, Deploy
& Manage
Virtual Machine Manager
Design, Configure
& Deploy
Configuration Manager
19
ENHANCING
ASSET MGMT
WITH SYSTEM
CENTER
Cireson
Value
Proposition
Cireson buildson your
investment in System Center
to deliver acomplete asset
management solution!
2020
Third party
Mgmt Tools
& CMDBs
Service Catalog Templates
Workflows
CMDB
Work
Items
Configuration
Items
Knowledge
Reporting and
data
warehousing
Self-Service
Standardization
Automation
EmailMobile Portal
SERVICEMANAGEMENTFOUNDATION
Building a Master CMDB
Presentation to Joe Smith21 Presentation to Joe Smith212121
ASSETMANAGEMENT
Lifecycle management of hardware and software
Tracking by serial number or
asset tag, Bulk association of
assets to support or
warranty contracts
HARDWARE
Licenses, Contracts, Purchase Orders
and Invoices
BUSINESS& FINANCIAL
Software Catalog
Normalization, Common
Licensing Metrics,
Named Licensing and
Authorization
SOFTWARE
SCSM supports basic configuration management OOB
Cireson extends SCSM to support enterprise ITAM / SAM
Presentation to Joe Smith22 Presentation to Joe Smith22
ASSETMANAGEMENT
W/ SCSM +CIRESON
DEMO
2323
CONSUMING ASSETDATAFROM 3RD PARTIES
CMDB
Data Sources Data Formats Service Manager
Asset Import
Connector
Presentation to Joe Smith24 Presentation to Joe Smith24
HANDS-FREE
CMDBPOPULATION
DEMO
25
• Software Metering Rules are easy to create
• Metering data can be leveraged to:
– Automatically populate ConfigMgr collections
– Drive removal of software from computers
where it’s unused
• Great raw data for quantifying software
license needs
• Duplicate titles in software catalog limit
utility of this data
ASSESSING SOFTWAREUSAGE
Leveraging Software Metering Data from Configuration Manager
CMDB
Service Manager
Software Metering
Connector
Site
DB
Configuration Manager
SoftwareInventory &
MeteringData
Key Scenarios Enabled:
Calculate licenseposition
based on actual usage
rather than installation
Calculate potential cost
savings gained by
implementing software
reclamation
Presentation to Joe Smith26 Presentation to Joe Smith26
NORMALIZINGTHE
SOFTWARECATALOG
DEMO
Presentation to Joe Smith27 Presentation to Joe Smith272727
USEREXPERIENCE
Interfaces for asset management user roles and use cases
FULL CONSOLE
Targeted to key IT
support roles:
SCSM Administrators
Service Desk Analysts
Change Managers
Asset Managers
WEB PORTAL
Productivity from any
browser or device:
HTML 5, CSS 3 web
interface
View and update all asset
classes from a browser
Tablet and mobile friendly
for anywhere productivity
ASSET EXCEL
Connectsasset managersto
CMDB in a familiar tool:
Update existing assets
from any asset class
Import new assets in bulk
Enforces SCSM role
based security
28
For assets not discoverable through automated
methods, distributed supports teams can be
mobilized quickly and easily to capture asset
data.
No specialized scanner hardware required!
Comingsoon to an app storenear you!
MOBILEBARCODESCANNER
Scan Assets from any iOSor Android Phone
Presentation to Joe Smith29 Presentation to Joe Smith29
ASSETMANAGEMENT
USEREXPERIENCE
DEMO
3030
Azure Hyper-V
System Center
Cireson
THECIRESON PLATFORM
• Built on proven Microsoft
technologies, Cireson brings Azure
and System Center closer together
• World class enterprise management
engine provides the backbone of
Service and Asset Management
functions
• Cireson extends these capabilities and
enables your organization to easily
extend business ready solutions
Solutions and Streams
31
CIRESON STORE
Product Streams Overview
Cireson offers add-ins for System Center to enhance the user experience and support
for the full Service Management lifecycle, as well as a rich Asset Management feature,
bringing true enterprise capabilities to the Microsoft management suite
ESSENTIALS
MANGEMENT
The core suite of
Cireson components
delivering a rich user
experience for key
service management
roles
SERVICE
MANAGEMENT
Deliver a device-friendly
user experience, along
with rich asset
management capabilities
leveraging your existing
technology investments
ASSET
MANAGEMENT
Highly automated, full
lifecycle management
of your organization’s
hardware and software
assets and related
contracts
IDENTITY
MANAGEMENT
Drive efficiency in
supporting user
identity through secure
self-service password
reset across devices
with System Center
SERVICE
AUTOMATION
Reduce support costs
through self-service
automation of
common user requests
with Microsoft’s
automation platforms
Free Community Apps
Free apps built for the System Center community.
Coming soon…Business Management Solution
ESSENTIALS
MANGEMENT
The core suite of
Cireson components
delivering a rich user
experience for key
service management
roles
SERVICE
MANAGEMENT
Deliver a device-friendly
user experience, along
with rich asset
management capabilities
leveraging your existing
technology investments
ASSET
MANAGEMENT
Highly automated, full
lifecycle management
of your organization’s
hardware and software
assets and related
contracts
3232
SUMMARY&NEXTSTEPS
System Center 2012 R2 with Cireson can meet the Service
Management needs even in large, complex enterprises:
• Designed to Support ITIL
• Deliver Enterprise Asset Management
• Ensure users are productive at or away from the office
Next Steps
• Schedule a Proof-of-Concept
• Reduce Risk with a Deployment Planning Workshop
• System Center Training Available
3333
SUMMARY&NEXTSTEPS
System Center 2012 R2 with Cireson can meet the Service
Management needs even in large, complex enterprises:
• Designed to Support ITIL
• Deliver Enterprise Asset Management
• Ensure users are productive at or away from the office
Next Steps
• Schedule a Proof-of-Concept
• Reduce Risk with a Deployment Planning Workshop
• System Center Training Available
34
Cireson Team
team@cireson.com
@teamcireson
We’re here to help
PACE Team
pace@cireson.com

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Extend Configuration Manager Asset Management with Cireson Solutions

  • 1. 11 ASSETMANAGEMENT:EXTENDING CONFIGURATION MANAGERWITH CIRESON SOLUTIONS Briefing, Discussion and Demonstration Pete Zerger, MVP Principal Program Manager Cireson Wally Mead, MVP Principal Program Manager Cireson
  • 2. 22 INTRODUCING PACE The mission of Partner & Community Enablement Team (PACE) to drive support partner and community success: A few important deliverablesfrom thePACETeam include: • Pre-Sales and Evaluation Resources • Partner Enablement Training • Reference Architectures • Joint Marketing (webinars, etc.) • Experts for Community and User Group Events
  • 3. 33 Pete Zerger • 9-time Microsoft MVP • Author and Blogger on MSCloud and Management Technologies • Speaker at Technical Conferences around the World • Founder, SystemCenterCentral.com and System Center Virtual User Group Chris Ross • Microsoft MVP • USService Manager User Group Founder & Leader (http:/ / scsm.us/ ) • Repeat presenter and speaker at MMS, TechEd, and Virtual Academy • Co-Author of Microsoft Cloud and Datacenter Management Exams Wally Mead • Microsoft MVP • 20+ years Microsoft veteran • Product Group Specialist for SCCM since SMS1.0 • Trainer who has developed and delivered courses on SCCM for over 20+ years YOUREXPERTS Travis Wright • Microsoft MVP • 11 years Program Manager for SCOM & SCSM • 13 Product Releases • 14 Patents • 2 Gold Star Awards
  • 4. 44 SESSION AGENDA • Asset Management with Configuration Manager • Basic capabilities and features • Limitations • Building on Configuration Manager capabilities with Service Manager • True Asset Management with Cireson Asset Management for Service Manager • Summary and Next Steps
  • 5. Presentation to Joe Smith5 Presentation to Joe Smith55 Service Management Service Management is a customer-focused approach to service delivery which crossesorganizational boundaries In the age of cloud computing and the coming age of Internet of Things (IoT), Service Management must be easily extensible,integrated and highly automated in order to continue to meet the needs of the business and respond to technological changes and advances
  • 6. 6 CONFIGMGRASSETMGMTBASICS STARTS WITH DISCOVERY CLIENT MGMT ONLY INTUNE ADDSEMM DATA The richest asset data comes with the ConfigMgr client. Intune integration and network discovery enable data acquisition for network and mobile devices, as well as network printers You need to know what can be managed • Active Directory discovery most common • Network Discovery has it’s place Rich management capabilities come with the client • Limited management of non-client assets • Numerous methods to install the client Enterprise mobility management (EMM) through Intune • Richer mobile device data vs ActiveSync • Not really an agent • Integrated mgmt experience Management Capabilities for Windows, Linux, Network and Mobile Devices
  • 7. 7 User Device Affinity Hardware Inventory Software Inventory Associate user and device For all client-managed devices (Windows and *NIX) Only for Windows clients Requires client for Windows devices Requires Intune for mobile devices “Installed Applications” comes as part of hardware inventory for *NIX and mobile devices Happens automatically for mobile devices with Intune You can augment ConfigMgr discovery with the Registry to MOF Tool (Reg2Mof). Moreon thisin the2nd half of our session. CONFIGMGRASSETMGMTBASICS
  • 8. 88 CONFIGMGRASSETMGMTBASICS Once the client agent has been installed, you can really manage the asset • Asset Intelligence data (Windows clients only) • Software metering data (Windows clients only) Many additional great client management features in Configuration Manager: Not covered in this presentation as we’re only talking asset management
  • 9. Presentation to Joe Smith9 Presentation to Joe Smith9 CONFIGMGROBJECT& ATTRIBUTEDISCOVERY DEMO
  • 10. 10 CONFIGMGRASSETMGMTDETAILS User Device Affinity • Important to tie user to device • Lets you see device and software owners and users Hardware Inventory • The core component of asset management • Collects a large set of attributes by default • Includes data from Add/ Remove Programs for application inventory • Fairly easy to extend (for WMI and Registry attributes) Software Inventory • Provides very little benefit for application inventory • Seldom used anymore (no default scan rules in Configuration Manager 2012)
  • 11. 11 CONFIGMGRASSETMGMTDETAILS HARDWARE Attributes for an individual device Attributes for a collection of devices SOFTWARE Installed Has (or has not) been run in a specific time frame Clients that can’t install due to lack of resources This list is just the highlights. Many other reportsavailable.
  • 12. Presentation to Joe Smith12 Presentation to Joe Smith12 CONFIGMGRASSET MGMTCAPABILITIES DEMO
  • 13. 1313 CONFIGMGRASSETMGMTLIMITATIONS Configuration Manager is great for the basics. However it does not provide any advanced asset management capabilities, such as: • True-up reporting, license blocking License Management • Is only as good as its database and detection method (methods for app detection keep changing) • Suites versus individual Office products • CPU licensed products Software Normalization
  • 14. 1414 CONFIGMGRASSETMGMTLIMITATIONS No financial data Contracts, vendors, purchase orders, cost centers, etc. No real asset location identification Does provide IP subnets, but few know the IP subnet locations Can only manipulate the data via one console And then only limited manipulation available – most discovered or inventoried and not configurable Additional limitations of Configuration Manager asset management
  • 15. Presentation to Joe Smith15 Presentation to Joe Smith15 CONFIGMGRASSET MGMTLIMITATIONS DEMO
  • 16. 1616 No Control Reactive Managed Proactive Optimized CIRESON ASSETMANAGEMENTFEATURES Lifecycle management of physical and electronic assets Spreadsheets Discovery Tools Cireson Asset Management
  • 17. 1717 Provisioning Enterprise-class multi-tenant infrastructure for hybrid environments Automation & Self-Service Application-owner agility while IT retainscontrol Service & Asset Management Flexible service delivery & basic asset mgmt App & Infrastructure Monitoring Comprehensive monitoring of applications & cloud infrastructure Configuration Management Manage &monitor configuration &drift COMPREHENSIVEMANAGEMENT for Infrastructure & Applications with System Center 2012 R2
  • 18. 1818 COMPREHENSIVEASSETMANAGEMENT with Key System Center 2012 R2 Components Service Management Service Manager Integration & Process Automation Orchestrator & SMA IaaS Monitor & Manage Service End to End Operations Manager Data Protection & Recovery Data Protection Manager Virtualize, Deploy & Manage Virtual Machine Manager Design, Configure & Deploy Configuration Manager
  • 19. 19 ENHANCING ASSET MGMT WITH SYSTEM CENTER Cireson Value Proposition Cireson buildson your investment in System Center to deliver acomplete asset management solution!
  • 20. 2020 Third party Mgmt Tools & CMDBs Service Catalog Templates Workflows CMDB Work Items Configuration Items Knowledge Reporting and data warehousing Self-Service Standardization Automation EmailMobile Portal SERVICEMANAGEMENTFOUNDATION Building a Master CMDB
  • 21. Presentation to Joe Smith21 Presentation to Joe Smith212121 ASSETMANAGEMENT Lifecycle management of hardware and software Tracking by serial number or asset tag, Bulk association of assets to support or warranty contracts HARDWARE Licenses, Contracts, Purchase Orders and Invoices BUSINESS& FINANCIAL Software Catalog Normalization, Common Licensing Metrics, Named Licensing and Authorization SOFTWARE SCSM supports basic configuration management OOB Cireson extends SCSM to support enterprise ITAM / SAM
  • 22. Presentation to Joe Smith22 Presentation to Joe Smith22 ASSETMANAGEMENT W/ SCSM +CIRESON DEMO
  • 23. 2323 CONSUMING ASSETDATAFROM 3RD PARTIES CMDB Data Sources Data Formats Service Manager Asset Import Connector
  • 24. Presentation to Joe Smith24 Presentation to Joe Smith24 HANDS-FREE CMDBPOPULATION DEMO
  • 25. 25 • Software Metering Rules are easy to create • Metering data can be leveraged to: – Automatically populate ConfigMgr collections – Drive removal of software from computers where it’s unused • Great raw data for quantifying software license needs • Duplicate titles in software catalog limit utility of this data ASSESSING SOFTWAREUSAGE Leveraging Software Metering Data from Configuration Manager CMDB Service Manager Software Metering Connector Site DB Configuration Manager SoftwareInventory & MeteringData Key Scenarios Enabled: Calculate licenseposition based on actual usage rather than installation Calculate potential cost savings gained by implementing software reclamation
  • 26. Presentation to Joe Smith26 Presentation to Joe Smith26 NORMALIZINGTHE SOFTWARECATALOG DEMO
  • 27. Presentation to Joe Smith27 Presentation to Joe Smith272727 USEREXPERIENCE Interfaces for asset management user roles and use cases FULL CONSOLE Targeted to key IT support roles: SCSM Administrators Service Desk Analysts Change Managers Asset Managers WEB PORTAL Productivity from any browser or device: HTML 5, CSS 3 web interface View and update all asset classes from a browser Tablet and mobile friendly for anywhere productivity ASSET EXCEL Connectsasset managersto CMDB in a familiar tool: Update existing assets from any asset class Import new assets in bulk Enforces SCSM role based security
  • 28. 28 For assets not discoverable through automated methods, distributed supports teams can be mobilized quickly and easily to capture asset data. No specialized scanner hardware required! Comingsoon to an app storenear you! MOBILEBARCODESCANNER Scan Assets from any iOSor Android Phone
  • 29. Presentation to Joe Smith29 Presentation to Joe Smith29 ASSETMANAGEMENT USEREXPERIENCE DEMO
  • 30. 3030 Azure Hyper-V System Center Cireson THECIRESON PLATFORM • Built on proven Microsoft technologies, Cireson brings Azure and System Center closer together • World class enterprise management engine provides the backbone of Service and Asset Management functions • Cireson extends these capabilities and enables your organization to easily extend business ready solutions Solutions and Streams
  • 31. 31 CIRESON STORE Product Streams Overview Cireson offers add-ins for System Center to enhance the user experience and support for the full Service Management lifecycle, as well as a rich Asset Management feature, bringing true enterprise capabilities to the Microsoft management suite ESSENTIALS MANGEMENT The core suite of Cireson components delivering a rich user experience for key service management roles SERVICE MANAGEMENT Deliver a device-friendly user experience, along with rich asset management capabilities leveraging your existing technology investments ASSET MANAGEMENT Highly automated, full lifecycle management of your organization’s hardware and software assets and related contracts IDENTITY MANAGEMENT Drive efficiency in supporting user identity through secure self-service password reset across devices with System Center SERVICE AUTOMATION Reduce support costs through self-service automation of common user requests with Microsoft’s automation platforms Free Community Apps Free apps built for the System Center community. Coming soon…Business Management Solution ESSENTIALS MANGEMENT The core suite of Cireson components delivering a rich user experience for key service management roles SERVICE MANAGEMENT Deliver a device-friendly user experience, along with rich asset management capabilities leveraging your existing technology investments ASSET MANAGEMENT Highly automated, full lifecycle management of your organization’s hardware and software assets and related contracts
  • 32. 3232 SUMMARY&NEXTSTEPS System Center 2012 R2 with Cireson can meet the Service Management needs even in large, complex enterprises: • Designed to Support ITIL • Deliver Enterprise Asset Management • Ensure users are productive at or away from the office Next Steps • Schedule a Proof-of-Concept • Reduce Risk with a Deployment Planning Workshop • System Center Training Available
  • 33. 3333 SUMMARY&NEXTSTEPS System Center 2012 R2 with Cireson can meet the Service Management needs even in large, complex enterprises: • Designed to Support ITIL • Deliver Enterprise Asset Management • Ensure users are productive at or away from the office Next Steps • Schedule a Proof-of-Concept • Reduce Risk with a Deployment Planning Workshop • System Center Training Available