Join us as we take you through the exciting news surrounding our Cireson Platform, a new Microsoft Cloud & System Center strategy, as well as a refocused commitment to our partners, continuous innovation, and more. It’s the biggest reveal of 2015 that you won’t want to miss. Our Expert Team will: -Reveal the new Cireson Platform, which will strengthen our core service & asset management offering. -Discuss why Cireson is transitioning from a direct sales presence to 100% partner focused model. -Expand on our commitment to continuous innovation with expanding new solutions for password reset management, gamification, self-service software provisioning, and powerful asset connectors for the age of data everywhere. -Demonstrate how Cireson offers customers a choice to consume Microsoft System Center and Cireson via Microsoft Azure in the cloud or Hyper-V on premise.

1. your system center experts1
CIRESON’SBIGREVEAL:ANEWMICROSOFTCLOUD&SYSTEMCENTER
STRATEGY
Presented by: Paul Sutton
Email: Paul.Sutton@Cireson.com
www.cireson.com
May 13, 2015
Presented by: Chris Ross
Email: Chris.Ross@Cireson.com
Presented by: Travis Wright
Email: Travis.Wright@Cireson.com

2. your system center experts2
AGENDA
 Who Cireson is
 The 4 Pillars of Cireson
 Cireson Platform Overview
 Partner and Community Enablement (PACE)
 More Details Around the Cireson Platform
 Q&A

3. your system center experts3
61 Countries 2012 2013 2014 2015
555%
216%
108%
Strong Growth
Year over year…
1.6K+
FOLLOWERS
99%
RENEWALRATE
5K+
DOWNLOADS
1,200+
CUSTOMERS

4. your system center experts4
AFEWOFOURFANS
United States International

5. your system center experts5
THECIRESONPILLARS
SERVICE
MANAGEMENT
ASSET
MANAGEMENT
ASSET & SERVICE
MANAGEMENT
CONSULTING
PARTNER & COMMUNITY
ENABLEMENT
(PACE)
Cireson was founded on a simple, powerful idea: to be the forward thinkers on all
things Microsoft Cloud and System Center.

6. your system center experts6
Azure Hyper-V
System Center
Cireson
 The Platform: Cireson runs on the System Center
engine providing an enterprise ready Service and
Asset Management user experience for the
modern world
 The Engine: Microsoft System Center powers the
engine for managing Systems, Events, Services,
Workflows and Automation
 The Infrastructure: Built on proven Microsoft
technologies, Cireson brings the Microsoft Cloud
with Azure and Hyper-V closer together
THECIRESONPLATFORM

7. your system center experts7
CIRESONMOVINGTO100%PARTNERMODEL
The Benefits to You:
 Most companies want to consolidate vendors and prevent vendor sprawl
 Reduce onboarding vendors and legal contract headaches as you can leverage your existing
software resellers to procure Cireson
 Potential discounts off list price through competitive bidding
 With this model, it will encourage more partners to have Cireson and System Center expertise to
help with implementations, which helps you
 Most customers have relationships with large resellers when procuring other technology, through
the channel (HW and SW)
 Adds new revenue to existing relationships to help add leverage for bulk buy/discounts

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OTHERNEWS
Microsoft National Solution Provider (NSP):
 Microsoft recently awarded Cireson top honor of being in the elite group of only 35 partners in
North America
 Awarded NSP for demonstrating excellence in innovation and implementation of Azure & System
Center technologies
 Relationship will help cement closer development, marketing and sales collaboration in all
regions
Deep Industry Expertise:
 We now offer 6 different International Association of IT Asset Managers (IAITAM) training /
certifications options
 All employees ITIL v3 certified

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THECIRESONPACETEAM
Introduction

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WHYDOWEEXIST?
Provide resources for our Partners and Customers to leverage, to further develop,
and grow their Microsoft System Center, Cloud, Service Management and Asset
Management solutions, increasing deeper knowledge, and value to our community.
Mission

11. your system center experts11
WHATISOURPURPOSE?
To be the advocate for your journey by enabling communications, and actions
between your organization, and Cireson’s internal teams (Presales, Sales, Marketing,
Support, Professional Services, and Development). Thus, accelerating technical
enablement and enhancement for the Cireson Platform and your overarching
solutions.
Our Goal

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COMMUNITYLEADERS
US Partner & Community Enablement Team
CHRIS ROSS
Director of Program
Management
MVP4, ITIL
PETE ZERGER
Principal Program
Manager
MVP9
WALLY MEAD
Principal Program
Manager
MVP
TRAVIS WRIGHT
Director of Product
Management
MVP
Dedicated solely to the success of its partners, customers, and wider community.
Sharing the love for everything Cireson, Microsoft Cloud & System Center from
industry events, community engagements, webinars, blogs, and training.

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3.6million solutions and
interactions are
critical!
Partners
Partner Enablement Toolkit
Community & Customers
Solution Accelerators
Everyone
Azure Solutions
With a reach of over

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CONNECTINGWITHPACEISEASY!
Customers: If you have ideas for how we can better impact the community with
solutions or enhancements
Partners: If you need assistance with solutions, Partner Enablement Toolkit or the
Partner Portal
Simply email us at: PACE@Cireson.com
Making the Connection

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PRODUCTREVIEW
In Brief

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Essentials
Management
Extend the Microsoft Service
Manager Console with these
must have Analyst and
Administrator apps.
Asset
Management
Manage every asset lifecycle
from purchase to
retirement. Ensure compliance,
reduce costs, and gain control
for all your business’s hardware
and software assets.
Service
Management
Born in 2012 to power your
Microsoft Service Manager
investment. Includes the
Cireson Portal for end-users
and analysts, designed for the
hyper-connected world we live
in for any browser, device, or
OS.
Identity
Management
Password Resets are the most
common Service Desk request.
Reduce costs and increase
employee happiness within the
business.
Service
Automation
Move away from the day to day
manual activities, spreadsheets,
and post-it notes. Streamline
business processes across your
organization.
Free Community Apps
Free apps lovingly built for the System Center community.
Coming Soon Coming SoonBusiness Management Solution
THECIRESONPLATFORM

17. your system center experts17
BUSINESS MANAGEMENT SOLUTION
SERVICE MANAGEMENT ESSENTIALS MANAGEMENTASSET MANAGEMENT
Self-Service Portal
Analyst Portal
Knowledge Base
Outlook Console
Dashboards
My Calendars
Lync Integration
SMA Connector
Asset Management
Cireson Asset (Smartphone) Mobile
Barcode Scanning Apps
Asset Excel
Asset Import
My ActiveWork Items
Group Assign
View Builder
Change Calendar
Affected User
Notify Analyst Pro
Preview Pane
Risk Calculator
Tier Watcher
Release Calendar

18. your system center experts18
PORTAL-RECENTLYADDED
 Web Service API + documentation
 More data sync’d from SCSM  Cache including all closed work items
 HTML KB Import
 Settings moved to ServiceManagement DB + Admin Settings UI
 Support for Always On Availability Groups
 More Asset Management in Portal: invoices, notice events, consumables
 Copy incidents and service requests
 Bulk edit work items
 Additional dashboard content
 Calendars

19. your system center experts19
PORTAL-RECENTLYADDED
 Prompt on modified forms and forgotten comments
 Cache builder performance improvement of 20x
 Improved performance
 Improved session handling
 Improved announcements
 Alternative service catalog layout
 Optimized enumeration and user pickers
 Localization service with display string overrides

20. your system center experts20
RECENTUPDATESTOOTHERAPPS
 Affected User
 Asset Management
 Asset Import
 My Active Work Items
 Notify Analyst
 Outlook Console
 Preview Pane
 SMA Connector
 Tier Watcher
 View Builder

21. your system center experts22
CIRESONASSET
 Smartphone app for asset management is now in beta

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ROADMAP
Subject to change!

23. your system center experts24
PORTAL-COMINGSOON
 More responsive dashboards
 Turkish, Russian, and Arabic language support
 Service catalog content determined by user language preference
 Asset management dashboards
 More asset management parity with SCSM console

24. your system center experts25
ASSETMANAGEMENTQ2
 Purchasing process improvements
 License optimization
 All new asset management features will also be exposed through portal

25. your system center experts26
PORTALQ2–HTMLKBIMPROVEMENTS
 User comments
 User ratings
 Count the number of views
 Relate HTML KB articles to work items
 Search improvements
 Popularity index administration
 Table of contents
 Browse by category
 KB manager dashboard

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PORTALQ2–OTHERIMPROVEMENTS
 Timeline – combine history and action log
 Additional service catalog layout option
 Responsive UI design improvements for grids, forms, etc.

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Q2–IDENTITYMANAGEMENT
 Active Directory password reset
 Reset your password from anywhere via a browser
 Authentication via SMS text message code

35. your system center experts36
PORTAL–Q3IMPROVEMENTS
 UX Designers
– Dashboard/chart designer
– Forms designer
– Pages designer
 Chat service
 Zero Click Action Log

36. your system center experts37
ZEROCLICKACTIONLOG
Demo

37. your system center experts38
PORTAL–Q4IMPROVEMENTS
 Gamification
– Leaderboards/dashboards
– Achievements

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ASSETMANAGEMENT–Q4IMPROVEMENTS
 Predefined software catalog
 Automated consumption of data from sources such as HP, Dell, Lenovo, Microsoft, LARs
 Data normalization engine

39. your system center experts40
SERVICEAUTOMATION–Q4
 Self-service software provisioning solution
– Extension of Cireson Service Catalog
– Publish Configuration Manager software packages to service catalog
– Dynamic approval engine
– Integration to Cireson Asset Management for license compliance
 Connectors
– Microsoft Project Server
– Team Foundation Server/Visual Studio Online
– Sugar CRM

40. your system center experts41
RESOURCES&EVENTS
Resources
 Azure Webinar: https://vimeo.com/120201818
 Azure Reference Architecture Available Through Your Cireson Partners
Upcoming Events:
 SITS – UK (June)
 Optimise – UK (June)
 WPC – Orlando, FL (July)
 System Center Universe – DACH (August)
 IT/Dev Connections – Las Vegas (September)

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QUESTION&ANSWER
Please use the Questions Panel in the GoToWebinar Controls